• Own and scale the TikTok Shop affiliate and creator partnership program from the ground up. • Identify creators, managing outreach pipelines, coordinating product gifting, and building partnerships that generate TikTok Shop content and drive sales performance. • Include TikTok paid advertising responsibilities focused on amplifying top-performing creator and affiliate content. • Track affiliate performance, creator engagement, and campaign results. • Work closely with internal marketing and ecommerce teams to support TikTok Shop and creator campaign initiatives. • Stay highly engaged with TikTok culture, trends, content formats, sounds, and creator behaviors driving conversions. • Plan, launch, and manage TikTok advertising campaigns including Spark Ads and In-Feed Ads.

• Serve as the primary IT liaison to Sales, Marketing, Business Development, and Commercial Operations. • Develop and maintain a multi-year commercial technology roadmap aligned to business growth and customer lifecycle strategies. • Translate business objectives into actionable technology initiatives with clear value, feasibility, and change-impact assessments. • Lead enablement and optimization of commercial systems across the lead-to-cash lifecycle. • Partner with Marketing on campaign tools, lead management, scoring, and digital engagement platforms. • Support Sales on opportunity management, forecasting, account planning, territory/quota solutions, and CRM workflows. • Act as the functional owner for Salesforce, driving requirements, backlog prioritization, release planning, and adoption. • Oversee Salesforce integrations with downstream platforms (marketing automation, ERP, PSA, delivery systems). • Facilitate process design, documentation, and optimization for commercial workflows (lead management, pipeline reviews, pricing, quoting, customer management and handoff). • Implement data governance practices that improve reporting, forecasting, and visibility into commercial performance. • Collaborate with Analytics/BI teams to deliver dashboards and insights supporting sales effectiveness and marketing ROI. • Manage and provide direction to architecture and development teams supporting commercial technology platforms, including setting priorities, ensuring alignment to standards, and overseeing quality of technical delivery. • Lead Commercial IT projects and ensure alignment across IT, Sales, Marketing, and Finance stakeholders. • Manage stakeholder communications, expectation setting, and governance structures. • Drive change management, training, and user-adoption activities for new or enhanced commercial technologies. • Provide day-to-day guidance, coaching, and mentoring for 1-3 direct reports (business analysts/architects)

Role Description As an Affiliate Network Coordinator at Health Advocate, your primary accountability is to recruit, verify, document, and maintain a compliant and responsive affiliate behavioral health network aligned with operational demand. If you are energized by structured processes, compliance excellence, and building strong professional networks — we want to meet you. Your Mission: What Success Looks Like - Network Coverage & Recruitment - Maintain a pipeline of qualified affiliate counselors and behavioral health professionals. - Proactively identify regional coverage gaps and escalate needs appropriately. - Utilize diverse sourcing channels to recruit licensed professionals efficiently. - Ensure screening activities are documented accurately and timely. - Compliance & Credential Integrity - Verify contractor licenses and certifications through appropriate state databases. - Confirm affiliates are in good standing prior to service delivery. - Ensure required documentation is complete before onboarding. - Maintain organized, accurate records within shared drives and internal systems. - Process Accuracy & Documentation Discipline - Conduct phone screenings to evaluate qualifications and review compensation structure. - Record screening results, availability confirmations, and agreement acceptance in appropriate databases. - Upload affiliate professional information accurately and within established timelines. - Adhere to all corporate and departmental EAP policies and procedures. What You’ll Do: Your Roadmap to Impact - Affiliate Recruitment & Screening - Recruit affiliate counselors and behavioral health professionals for assigned departments and regions. - Conduct structured phone interviews to assess qualifications and discuss compensation rates. - Utilize multiple external resources (counseling platforms, professional directories, insurance listings, industry publications) to identify licensed professionals. - Communicate with candidates to confirm availability and coordinate scheduling. - Document all outreach and screening activity accurately. - Credential Verification & Compliance Management - Verify licenses and certifications through state databases. - Ensure screening completion and formal acceptance of agreement terms. - Record screened and approved affiliates into the appropriate database in a timely manner. - Maintain accurate affiliate documentation in department shared drives. - Affiliate Network Relations - Serve as a point of contact for affiliate counselors and behavioral health professionals. - Respond to inquiries regarding scheduling, compensation, or process questions. - Escalate complaints or concerns to management as appropriate. - Provide administrative support to team members to maintain balanced workflow. - Remain informed on Employee Assistance Program (EAP) industry initiatives. - Team Interface & Customer Service - Establish and maintain professional relationships with internal and external customers. - Collaborate with team members to meet departmental goals. - Deliver quality customer service that strengthens the affiliate experience. - Escalate issues beyond scope of authority to supervisor when necessary. Qualifications - Minimum one year of experience in project administration, human resources, or customer service (healthcare industry preferred). - Confidence conducting structured phone interviews. - Strong organizational skills with high attention to detail. - Intermediate knowledge of Microsoft Word and Excel. - Ability to manage multiple tasks with accuracy and timeliness. - Professional written and verbal communication skills. Requirements - High School Diploma or equivalent required. - Minimum one year of experience required in project administration, human resources, or customer service preferably in a healthcare industry. - Intermediate knowledge of Microsoft Word and Excel required. Benefits - Pay: $17 per hour. - Hours: 8:30 am EST - 5 pm EST.

• Own Full-Cycle Recruiting Across Functions: Manage end-to-end hiring across India and Southeast Asia for roles spanning the entire org — creative, technical, and non-technical of various levels. Run sharp intakes, calibrate on what "great" looks like for each role, and design interview loops that surface signal quickly. • AI-Powered, Unconventional Sourcing: Use LLMs (ChatGPT, Claude, Gemini) and AI sourcing tools (Gem, hireEZ, LinkedIn Recruiter AI, Clay, Apollo) to identify, research, and engage talent across functions. Go beyond LinkedIn — find creatives on Behance, Dribbble, Substack, and X; engineers on GitHub, Kaggle, and open source; leaders through alumni networks, executive newsletters, and warm-intro mapping. • Build & Automate Your Own Stack: Treat recruiting like a product. Prototype prompts, wire up workflows, and build lightweight tools that compress time-to-hire and improve match quality. Share what you build with the rest of the talent org so the whole team gets faster. • Outreach That Actually Converts: Craft personalized, high-signal outreach using AI-assisted research and drafting — and write copy that lands differently for a creative director than for a Sr. Enterprise Sales. Test new angles, measure response rates, and iterate on what works across roles and markets. • Candidate Experience: Be the kind of recruiter candidates remember for the right reasons — responsive, well-prepared, transparent, and a strong advocate from first message through offer. • Hiring Manager Partnership: Run sharp intakes, drive accountability across interview loops, and keep loops moving. Push back when needed and bring data to the conversation. • Data-Driven Pipeline Management: Track funnel health, source effectiveness, time-to-hire, and quality-of-hire across markets and functions. Bring weekly insights to hiring managers and leadership, and use the data to refocus where it matters.