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Enabling Understanding in Any Language
Affiliate Relations Associate
Location
EST (UTC-5)
Posted
25 days ago
Salary
$17 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Affiliate Relations Associate
LanguageLine Solutions
Role Description As an Affiliate Network Coordinator at Health Advocate, your primary accountability is to recruit, verify, document, and maintain a compliant and responsive affiliate behavioral health network aligned with operational demand. If you are energized by structured processes, compliance excellence, and building strong professional networks — we want to meet you. Your Mission: What Success Looks Like - Network Coverage & Recruitment - Maintain a pipeline of qualified affiliate counselors and behavioral health professionals. - Proactively identify regional coverage gaps and escalate needs appropriately. - Utilize diverse sourcing channels to recruit licensed professionals efficiently. - Ensure screening activities are documented accurately and timely. - Compliance & Credential Integrity - Verify contractor licenses and certifications through appropriate state databases. - Confirm affiliates are in good standing prior to service delivery. - Ensure required documentation is complete before onboarding. - Maintain organized, accurate records within shared drives and internal systems. - Process Accuracy & Documentation Discipline - Conduct phone screenings to evaluate qualifications and review compensation structure. - Record screening results, availability confirmations, and agreement acceptance in appropriate databases. - Upload affiliate professional information accurately and within established timelines. - Adhere to all corporate and departmental EAP policies and procedures. What You’ll Do: Your Roadmap to Impact - Affiliate Recruitment & Screening - Recruit affiliate counselors and behavioral health professionals for assigned departments and regions. - Conduct structured phone interviews to assess qualifications and discuss compensation rates. - Utilize multiple external resources (counseling platforms, professional directories, insurance listings, industry publications) to identify licensed professionals. - Communicate with candidates to confirm availability and coordinate scheduling. - Document all outreach and screening activity accurately. - Credential Verification & Compliance Management - Verify licenses and certifications through state databases. - Ensure screening completion and formal acceptance of agreement terms. - Record screened and approved affiliates into the appropriate database in a timely manner. - Maintain accurate affiliate documentation in department shared drives. - Affiliate Network Relations - Serve as a point of contact for affiliate counselors and behavioral health professionals. - Respond to inquiries regarding scheduling, compensation, or process questions. - Escalate complaints or concerns to management as appropriate. - Provide administrative support to team members to maintain balanced workflow. - Remain informed on Employee Assistance Program (EAP) industry initiatives. - Team Interface & Customer Service - Establish and maintain professional relationships with internal and external customers. - Collaborate with team members to meet departmental goals. - Deliver quality customer service that strengthens the affiliate experience. - Escalate issues beyond scope of authority to supervisor when necessary. Qualifications - Minimum one year of experience in project administration, human resources, or customer service (healthcare industry preferred). - Confidence conducting structured phone interviews. - Strong organizational skills with high attention to detail. - Intermediate knowledge of Microsoft Word and Excel. - Ability to manage multiple tasks with accuracy and timeliness. - Professional written and verbal communication skills. Requirements - High School Diploma or equivalent required. - Minimum one year of experience required in project administration, human resources, or customer service preferably in a healthcare industry. - Intermediate knowledge of Microsoft Word and Excel required. Benefits - Pay: $17 per hour. - Hours: 8:30 am EST - 5 pm EST.
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