Job Description About the Job We are looking to add a dynamic Manager of Technical Support Engineering to lead/develop a team of skilled engineers, enhance our operational processes, and elevate our customer experience. This is a hybrid role based out of our new office in Pune, India About the Role The Manager of Technical Support Engineering will ensure high service performance while fostering a culture of technical and service excellence. This leader will emphasize collaboration, hire team members with a strong sense of initiative, and instill pride in issue resolution while driving continuous improvement. Over time, they will become a trusted voice in the Global Support organization, enhancing processes, people, and tools to improve customer experience and reduce support burden. In this role, you will: - Work in the PST shift to lead and coach a team of highly skilled technical support engineers to successfully resolve and prevent customer challenges - Measure and manage the team to Rapid7's customer and business goals, and work with the Global Support Leadership team to refine metrics and goals - Develop Global Support team members via active coaching, performance management, and building career development plans - Work with members of Rapid7's Engineering & Products teams to identify opportunities to improve product supportability and the customer experience - Partner with Customer Success Management, Sales Management, and other teams to drive successful and fast resolution to escalations via our OneEscalation process, along with resolving proactive escalations identified via AI. - Collaborate with other members of the Global Support team to build sustainable, frictionless, and consistent global processes to meet customer needs - Understanding the importance of team culture and helping to build a team with a "can-do" attitude The skills you'll bring include: - 3-5 years of management experience in a technical customer support environment, including with demonstrable leadership progression in role. - Experience with software support within SaaS environments, with security experience preferred. - Demonstrated experience delivering Western service models with local talent. - Demonstrated success leading small to medium-sized teams to achieve and exceed operational goals. - Experience communicating highly technical concepts to a non-technical audience. - Experience working cross-functionally, learning and developing meaningful internal relationships to drive customer success. - Ability to build and maintain meaningful customer relationships in the pursuit of driving impeccable customer satisfaction. - Experience in managing cases and workload in Salesforce Service Cloud. We know that the best ideas and solutions come from multi-dimensional teams-those that reflect a variety of backgrounds, experiences, and perspectives. If you're excited about this role and believe your experience can make an impact, don't be shy - apply today. About Rapid7 At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us.

• Develop and execute AMP’s offtake strategy, including organics, with AMP’s Product team — identify, validate, and commercialize new outlets and technologies that move economics from cost to value. • Partner with the Product team to prepare and manage high-quality carbon credit program applications, ensuring accuracy, completeness, and alignment with AMP’s organics strategy and value-generation goals. • Support the Engineering and Operations teams to ensure technical feasibility and feedstock compatibility for all new pathways; coordinate feedstock testing and acceptance validation. • Build and maintain AMP’s partner network — establish relationships with processors, converters, and technology developers across the bioeconomy, fuels, and materials sectors. • Own inbound feedstock strategy for AMP-operated facilities. Set volume and pricing targets tied to facility operating budgets. Oversee the team responsible for securing, negotiating, and managing all inbound supply streams. • Deliver above-budget inbound volume and protect margin. Ensure contracted and spot inbound tonnage meets or exceeds plan, with disciplined control of rates and inbound–offtake spread. Manage the team’s pipeline, deal flow, and execution to maintain reliable supply and optimize financial performance. • Lead and manage AMP’s offtake sales function — oversee pricing, contracting, and customer relationships across all operating facilities. • Standardize offtake modeling — build pro formas, risk frameworks, and pricing structures that support consistent evaluation and negotiation across projects. • Advise commercial originators on optimal, specific offtake strategies for each project and market context, as well as for all proposals and solicitation responses. • Coordinate with Government Affairs and commercial originators to strategically position AMP for regional success in organics offtake markets through targeted policy and stakeholder engagement. • Develop market collateral — work with Marketing and Commercial to communicate AMP’s offtake strategy and value creation to municipal and private customers. • Lead origination and deal execution for strategic customers – including advanced recyclers, petrochemical firms, and materials producers – where AMP’s systems can serve as integrated feedstock or offtake solutions. • Drive integration of future acquisitions by mapping high-value revenue pathways and securing offtakes to unlock and maximize post-acquisition returns. • Mentor and develop team members responsible for offtake sales and market analysis, creating a scalable structure to support AMP’s growing facility network.

Title: Manager, Threat Detection and Incident Response Location: Jersey City, New Jersey Job Description: Candidates must be located in the eastern time zone. About the Opportunity Contentful strives to build a secure and safe service and commits considerable effort and resources to security. Our Security team supports organization-wide information security management programs and collaborates closely with internal teams. We believe that Security must be anchored by DevOps principles with strong repeatable processes. We are looking for a committed and driven manager who is passionate about solving complex security problems in innovative and scalable ways, with deep experience leading incident response and detection programs at scale. As the Manager of Threat Detection and Response, you will own the operational and strategic direction of security incident response, including team development, program strategy, and capability maturity in alignment with broader security and company objectives. You will remain hands-on, contributing to day-to-day detection and response activities while designing, building, and operating detection and response capabilities across cloud-native and corporate environments. You will lead large-scale, cross-functional incident response efforts, ensuring effective coordination, clear communication, and timely resolution of complex security events. This role requires strong expertise in detection engineering, attacker techniques, and modern security practices, with the ability to apply these concepts in practical and scalable ways. You will drive continuous improvement across the Threat Detection and Response program and partner closely with security, IT, and cross-functional stakeholders to align priorities, execute shared initiatives, and ensure comprehensive risk mitigation while minimizing impact to end users across the organization. What to expect? - Develop a team, providing coaching, mentorship, goal setting, and performance feedback. - Mature effectiveness and efficiency by improving processes, tooling, and documentation. - Collaborate with security leadership to execute business aligned, risk reduction roadmaps. - Own execution and prioritization across projects and operations, using agile delivery practices. - Shape work scope, sequencing, and success criteria in line with department and company needs. - Enhance tooling, automation, and integrations to improve visibility and reduce manual effort. - Perform daily alert investigation and response in a cloud-native and traditional environment. - Investigate and lead teams responding to incidents of varying sizes and complexities - Define roles and make hiring decisions to grow the team in line with department needs. - Remain hands on, balancing technical leadership with direct response work. - Communicate risks and technical concepts with clarity to leadership and stakeholders. - Define and maintain metrics to measure impact, optimize execution, and guide investment. - Accelerate adoption of AI, balancing practicality enablement, and risk management. - Facilitate incident training, including table top exercises. - Lead and refine detection engineering, including the creation and upkeep of threat detections. - Collaborate on threat models by incorporating detection use cases into designs. - Identify systemic issues and collaborate on approaches to address root causes. - Compose high-quality incident and threat reports for executives. - Provide insights and input on tool selection to help grow our cybersecurity portfolio. - Ensure all end users receive delightful and informative interactions with Security. What you need to be successful - 6+ years experience in security operations, including alert triage and investigation - 4+ years conducting large scale incident response activities with 2+ years leading - 2+ years managing people and security operations teams. - Comfort operating in ambiguity, balancing strategic thinking, security, and practicality. - Ability to support occasional off-hours incident response efforts - Expertise in attacker techniques in cloud-native and traditional environments. - Hands-on experience owning security technologies (e.g., EDR, AntiVirus, etc.) - Expertise in AWS audit and security services to investigate cloud centric threats - Expert usage, data onboarding, and data administration within Splunk - Mastery of investigation methods and capable of handling complex and ambiguous cases - Practical experience with cross-platform and hybrid environment investigations - Ability to perform detailed host analysis on Mac, Windows, & Linux systems - Proficient in correlating patterns across assets and environments to support investigation. - Incident lifecycle master with ability to cohesively manage simultaneous workstreams - Ability to make tactical and fundamental recommendations to improve security - Ability to design large-scale threat detection using diverse technologies and data sets - Skilled in evaluating quantitative and qualitative effectiveness of security measures - Familiarity with modern engineering and detection engineering practices - Passion for solving complex security problems in innovative and scalable ways - A drive for change through continuous improvement - Capable of working independently but possesses a collaborative mindset - Ability to work in a fast-paced environment, often juggling multiple projects - Experience working independently and as part of a team This position is not eligible for visa sponsorship. Applicants must be authorized to work without the need for visa sponsorship by the start date of employment. #LIRemote #LIremote This role will need to be conducted in a state in which we are currently registered to do business. New York Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of New York if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. This position is eligible for equity awards, annual bonuses, short- and long-term incentives, and program-specific awards, where applicable, in accordance with the terms of Contentful’s variable compensation plans. Pay Range $187,000 - $253,000 USD This role will need to be conducted in a state in which we are currently registered to do business. New York Salary Statement: The salary range displayed is specifically for potential hires who will work or reside in the state of New York if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, the applicant's skills and prior relevant experience, and certain degrees and certifications (e.g., JD/technology). This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans. Pay Range $187,000 - $253,000 USD Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! “Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!

Role Description We are seeking an Executive Account Manager with strong enterprise sales experience in healthcare technology. The ideal candidate has a proven ability to engage senior stakeholders, manage complex sales cycles, and drive expansion within strategic accounts. This role requires a consultative, business-driven professional who can operate across clinical, operational, and executive levels within health systems. This is a remote role working from home with up to 50% travel. Responsibilities - Own and grow strategic enterprise healthcare accounts, including expansion and upsell opportunities - Develop and maintain relationships with senior stakeholders, including C-level executives - Lead complex, multi-stakeholder sales cycles from opportunity to close - Partner cross-functionally with Customer Success, Product, and Implementation teams to ensure successful onboarding, adoption, and long-term customer outcomes - Negotiate commercial terms and manage procurement processes - Maintain accurate forecasting and pipeline management in Salesforce - Represent Hyro at customer meetings and industry events - Contribute to the ongoing development of enterprise sales processes and strategy Qualifications - 6+ years of enterprise sales or strategic account management experience in B2B SaaS - Proven experience selling into healthcare systems and complex enterprise environments - Strong track record of managing large, multi-stakeholder deals - Ability to engage confidently with senior and executive stakeholders - Excellent communication, negotiation, and presentation skills - Bachelor’s degree or equivalent experience - Comfortable working in a fast-paced, high-growth environment Benefits - Commissions are uncapped - Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience Equal Opportunities Hyro is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability or sex.