Contentful

Title: Senior Solution Engineer DACH (f/m/d) Location: London, United Kingdom Job Description: About the Opportunity Our Solution Engineers are close partners of our sales team and own key components of the sales process including infrastructural/architectural discovery, collaborative solution design, and technical validation. Solution Engineers may travel up to 50% of the time and will have the opportunity to work with teams around the world, from visionary brands to innovative digital agencies. What to expect? - Work directly with Enterprise Account Executives to support DACH customers - Support our sales team in helping prospects understand what’s possible with Contentful and how it compares to older legacy technologies - Understand prospects' project requirements, help them validate these requirements against our platform, identify and mitigate technical and business risks - Create product demonstrations and assist with technical evaluations to demonstrate how our platform solves identified business problems and integrates into a prospect’s technology stack - Communicate prospect and customer needs and product feedback to product management, marketing, and sales - Collaborate with Solution Architects and Customer Success Managers to ensure that newly-signed customers successfully implement and launch their projects with Contentful What you need to be successful - Native German speaker, or with German as a primary second language (e.g. someone who is a native English/French/Spanish/etc speaker but uses German in everyday work life and is fluent in written and spoken communications). Parts of the interview process will be conducted in German - Fluent in written and spoken English - The desire to work in a fast-paced environment, across multiple opportunities and teams - 5-10 years experience as a Sales/Solution Engineer/Architect or Solution Consultant for a cloud-based, growth-oriented PaaS or SaaS company; or 5-10 years experience as a developer working on digital experience delivery utilising marketing technology platforms focused on CMS, Commerce, Personalisation, etc - Strong presentation skills that demonstrate the ability to clearly and sympathetically convey business and technical knowledge to our varying personas that are both marketing-focused and technical-focused - Proven experience with current web technologies (JavaScript frameworks, static site generators, REST APIs, CDNs, CI/CD, etc.) - Experience of marketing technology software such as CMS, DAM, eCommerce, Marketing Automation, Analytics, Personalisation, etc - A high degree of emotional intelligence to help navigate meetings with multiple customer stakeholders with varying degrees of engagement and influence - A natural curiosity for how technology drives change and how that transfers into business value Highly desired but not essential : - Experience working with Contentful or a similar SaaS CMS - Prior experience with solution selling methodologies and/or value based selling techniques - Understanding the core concepts of MACH products and Composable architectures and how they relate to Contentful’s product and market position What’s in it for you? - Join an ambitious tech company reshaping the way people build digital experiences - Full-time employees receive Stock Options for the opportunity to share in the success of our company - Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family - We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days - Time off to care for and focus on your growing family - Use your personal annual education budget to improve your skills and grow in your career - Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties - An annual wellbeing stipend to care for your physical, financial, or emotional health - A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. - New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! “Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have.

Title: Manager, Threat Detection and Incident Response Location: Jersey City, New Jersey Job Description: Candidates must be located in the eastern time zone. About the Opportunity Contentful strives to build a secure and safe service and commits considerable effort and resources to security. Our Security team supports organization-wide information security management programs and collaborates closely with internal teams. We believe that Security must be anchored by DevOps principles with strong repeatable processes. We are looking for a committed and driven manager who is passionate about solving complex security problems in innovative and scalable ways, with deep experience leading incident response and detection programs at scale. As the Manager of Threat Detection and Response, you will own the operational and strategic direction of security incident response, including team development, program strategy, and capability maturity in alignment with broader security and company objectives. You will remain hands-on, contributing to day-to-day detection and response activities while designing, building, and operating detection and response capabilities across cloud-native and corporate environments. You will lead large-scale, cross-functional incident response efforts, ensuring effective coordination, clear communication, and timely resolution of complex security events. This role requires strong expertise in detection engineering, attacker techniques, and modern security practices, with the ability to apply these concepts in practical and scalable ways. You will drive continuous improvement across the Threat Detection and Response program and partner closely with security, IT, and cross-functional stakeholders to align priorities, execute shared initiatives, and ensure comprehensive risk mitigation while minimizing impact to end users across the organization. What to expect? - Develop a team, providing coaching, mentorship, goal setting, and performance feedback. - Mature effectiveness and efficiency by improving processes, tooling, and documentation. - Collaborate with security leadership to execute business aligned, risk reduction roadmaps. - Own execution and prioritization across projects and operations, using agile delivery practices. - Shape work scope, sequencing, and success criteria in line with department and company needs. - Enhance tooling, automation, and integrations to improve visibility and reduce manual effort. - Perform daily alert investigation and response in a cloud-native and traditional environment. - Investigate and lead teams responding to incidents of varying sizes and complexities - Define roles and make hiring decisions to grow the team in line with department needs. - Remain hands on, balancing technical leadership with direct response work. - Communicate risks and technical concepts with clarity to leadership and stakeholders. - Define and maintain metrics to measure impact, optimize execution, and guide investment. - Accelerate adoption of AI, balancing practicality enablement, and risk management. - Facilitate incident training, including table top exercises. - Lead and refine detection engineering, including the creation and upkeep of threat detections. - Collaborate on threat models by incorporating detection use cases into designs. - Identify systemic issues and collaborate on approaches to address root causes. - Compose high-quality incident and threat reports for executives. - Provide insights and input on tool selection to help grow our cybersecurity portfolio. - Ensure all end users receive delightful and informative interactions with Security. What you need to be successful - 6+ years experience in security operations, including alert triage and investigation - 4+ years conducting large scale incident response activities with 2+ years leading - 2+ years managing people and security operations teams. - Comfort operating in ambiguity, balancing strategic thinking, security, and practicality. - Ability to support occasional off-hours incident response efforts - Expertise in attacker techniques in cloud-native and traditional environments. - Hands-on experience owning security technologies (e.g., EDR, AntiVirus, etc.) - Expertise in AWS audit and security services to investigate cloud centric threats - Expert usage, data onboarding, and data administration within Splunk - Mastery of investigation methods and capable of handling complex and ambiguous cases - Practical experience with cross-platform and hybrid environment investigations - Ability to perform detailed host analysis on Mac, Windows, & Linux systems - Proficient in correlating patterns across assets and environments to support investigation. - Incident lifecycle master with ability to cohesively manage simultaneous workstreams - Ability to make tactical and fundamental recommendations to improve security - Ability to design large-scale threat detection using diverse technologies and data sets - Skilled in evaluating quantitative and qualitative effectiveness of security measures - Familiarity with modern engineering and detection engineering practices - Passion for solving complex security problems in innovative and scalable ways - A drive for change through continuous improvement - Capable of working independently but possesses a collaborative mindset - Ability to work in a fast-paced environment, often juggling multiple projects - Experience working independently and as part of a team This position is not eligible for visa sponsorship. Applicants must be authorized to work without the need for visa sponsorship by the start date of employment. #LIRemote #LIremote This role will need to be conducted in a state in which we are currently registered to do business. New York Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of New York if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. This position is eligible for equity awards, annual bonuses, short- and long-term incentives, and program-specific awards, where applicable, in accordance with the terms of Contentful’s variable compensation plans. Pay Range $187,000 - $253,000 USD This role will need to be conducted in a state in which we are currently registered to do business. New York Salary Statement: The salary range displayed is specifically for potential hires who will work or reside in the state of New York if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, the applicant's skills and prior relevant experience, and certain degrees and certifications (e.g., JD/technology). This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans. Pay Range $187,000 - $253,000 USD Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! “Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!

Role Description Contentful strives to build a secure and safe service and commits considerable effort and resources to security. Our Security team supports organization-wide information security management programs and collaborates closely with internal teams. We believe that Security must be anchored by DevOps principles with strong repeatable processes. We are looking for a committed and driven manager who is passionate about solving complex security problems in innovative and scalable ways, with deep experience leading incident response and detection programs at scale. As the Manager of Threat Detection and Response, you will own the operational and strategic direction of security incident response, including team development, program strategy, and capability maturity in alignment with broader security and company objectives. You will remain hands-on, contributing to day-to-day detection and response activities while designing, building, and operating detection and response capabilities across cloud-native and corporate environments. You will lead large-scale, cross-functional incident response efforts, ensuring effective coordination, clear communication, and timely resolution of complex security events. This role requires strong expertise in detection engineering, attacker techniques, and modern security practices, with the ability to apply these concepts in practical and scalable ways. You will drive continuous improvement across the Threat Detection and Response program and partner closely with security, IT, and cross-functional stakeholders to align priorities, execute shared initiatives, and ensure comprehensive risk mitigation while minimizing impact to end users across the organization. What to expect? - Develop a team, providing coaching, mentorship, goal setting, and performance feedback. - Mature effectiveness and efficiency by improving processes, tooling, and documentation. - Collaborate with security leadership to execute business aligned, risk reduction roadmaps. - Own execution and prioritization across projects and operations, using agile delivery practices. - Shape work scope, sequencing, and success criteria in line with department and company needs. - Enhance tooling, automation, and integrations to improve visibility and reduce manual effort. - Perform daily alert investigation and response in a cloud-native and traditional environment. - Investigate and lead teams responding to incidents of varying sizes and complexities. - Define roles and make hiring decisions to grow the team in line with department needs. - Remain hands on, balancing technical leadership with direct response work. - Communicate risks and technical concepts with clarity to leadership and stakeholders. - Define and maintain metrics to measure impact, optimize execution, and guide investment. - Accelerate adoption of AI, balancing practicality enablement, and risk management. - Facilitate incident training, including table top exercises. - Lead and refine detection engineering, including the creation and upkeep of threat detections. - Collaborate on threat models by incorporating detection use cases into designs. - Identify systemic issues and collaborate on approaches to address root causes. - Compose high-quality incident and threat reports for executives. - Provide insights and input on tool selection to help grow our cybersecurity portfolio. - Ensure all end users receive delightful and informative interactions with Security. Qualifications - 6+ years experience in security operations, including alert triage and investigation. - 4+ years conducting large scale incident response activities with 2+ years leading. - 2+ years managing people and security operations teams. - Comfort operating in ambiguity, balancing strategic thinking, security, and practicality. - Ability to support occasional off-hours incident response efforts. - Expertise in attacker techniques in cloud-native and traditional environments. - Hands-on experience owning security technologies (e.g., EDR, AntiVirus, etc.). - Expertise in AWS audit and security services to investigate cloud centric threats. - Expert usage, data onboarding, and data administration within Splunk. - Mastery of investigation methods and capable of handling complex and ambiguous cases. - Practical experience with cross-platform and hybrid environment investigations. - Ability to perform detailed host analysis on Mac, Windows, & Linux systems. - Proficient in correlating patterns across assets and environments to support investigation. - Incident lifecycle master with ability to cohesively manage simultaneous workstreams. - Ability to make tactical and fundamental recommendations to improve security. - Ability to design large-scale threat detection using diverse technologies and data sets. - Skilled in evaluating quantitative and qualitative effectiveness of security measures. - Familiarity with modern engineering and detection engineering practices. - Passion for solving complex security problems in innovative and scalable ways. - A drive for change through continuous improvement. - Capable of working independently but possesses a collaborative mindset. - Ability to work in a fast-paced environment, often juggling multiple projects. - Experience working independently and as part of a team. Requirements - This position is not eligible for visa sponsorship. Applicants must be authorized to work without the need for visa sponsorship by the start date of employment.

Role Description Contentful strives to build a secure and safe service and commits considerable effort and resources to security. Our Security team supports organization-wide information security management programs and collaborates closely with internal teams. We believe that Security must be anchored by DevOps principles with strong repeatable processes. We are looking for a committed and driven manager who is passionate about solving complex security problems in innovative and scalable ways, with deep experience leading incident response and detection programs at scale. As the Manager of Threat Detection and Response, you will own the operational and strategic direction of security incident response, including team development, program strategy, and capability maturity in alignment with broader security and company objectives. You will remain hands-on, contributing to day-to-day detection and response activities while designing, building, and operating detection and response capabilities across cloud-native and corporate environments. You will lead large-scale, cross-functional incident response efforts, ensuring effective coordination, clear communication, and timely resolution of complex security events. This role requires strong expertise in detection engineering, attacker techniques, and modern security practices, with the ability to apply these concepts in practical and scalable ways. You will drive continuous improvement across the Threat Detection and Response program and partner closely with security, IT, and cross-functional stakeholders to align priorities, execute shared initiatives, and ensure comprehensive risk mitigation while minimizing impact to end users across the organization. Qualifications - 6+ years experience in security operations, including alert triage and investigation - 4+ years conducting large scale incident response activities with 2+ years leading - 2+ years managing people and security operations teams - Comfort operating in ambiguity, balancing strategic thinking, security, and practicality - Ability to support occasional off-hours incident response efforts - Expertise in attacker techniques in cloud-native and traditional environments - Hands-on experience owning security technologies (e.g., EDR, AntiVirus, etc.) - Expertise in AWS audit and security services to investigate cloud centric threats - Expert usage, data onboarding, and data administration within Splunk - Mastery of investigation methods and capable of handling complex and ambiguous cases - Practical experience with cross-platform and hybrid environment investigations - Ability to perform detailed host analysis on Mac, Windows, & Linux systems - Proficient in correlating patterns across assets and environments to support investigation - Incident lifecycle master with ability to cohesively manage simultaneous workstreams - Ability to make tactical and fundamental recommendations to improve security - Ability to design large-scale threat detection using diverse technologies and data sets - Skilled in evaluating quantitative and qualitative effectiveness of security measures - Familiarity with modern engineering and detection engineering practices - Passion for solving complex security problems in innovative and scalable ways - A drive for change through continuous improvement - Capable of working independently but possesses a collaborative mindset - Ability to work in a fast-paced environment, often juggling multiple projects - Experience working independently and as part of a team Requirements - Define roles and make hiring decisions to grow the team in line with department needs - Remain hands on, balancing technical leadership with direct response work - Communicate risks and technical concepts with clarity to leadership and stakeholders - Define and maintain metrics to measure impact, optimize execution, and guide investment - Accelerate adoption of AI, balancing practicality enablement, and risk management - Facilitate incident training, including table top exercises - Lead and refine detection engineering, including the creation and upkeep of threat detections - Collaborate on threat models by incorporating detection use cases into designs - Identify systemic issues and collaborate on approaches to address root causes - Compose high-quality incident and threat reports for executives - Provide insights and input on tool selection to help grow our cybersecurity portfolio - Ensure all end users receive delightful and informative interactions with Security Benefits - This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans - Pay Range: $187,000 — $253,000 USD Company Description Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer.

Title: Commercial Account Executive DACH (f/m/d) Location: London, England, United Kingdom Job Description: About the opportunity As a Commercial Account Executive - DACH (f/m/d), you’ll drive Contentful’s growth by leading the end-to-end sales process with our top-tier clients. You’ll be instrumental in driving adoption and engagement, finding new revenue opportunities, and creating customer enablement initiatives within a few named accounts. You’ll work closely with our partnership and customer success team to lead a consultative sales process, engaging with professional developers and business leaders in the DACH markets. This role will require you to be in our Central London office 4 times a week. What to expect? - Self-generation of the pipeline through outbound motions in conjunction with marketing and partnership teams to help create new opportunities in regional accounts - Drive expansion opportunities with existing clients in the DACH (Germany, Austria & Switzerland) territory - Meet quarterly and annual sales goals by developing an account strategy and pipeline, managing internal and client processes, maintaining sales reports, developing market and competitor knowledge, delivering presentations to customers, and creating sales proposals - Manage RFI/RFQ requests with Contentful internal and customer teams - Refine and evolve our "land-and-expand" model in collaboration with Sales, Partnerships, and Customer Success teams - Seek to understand the digital experience challenges of prospects and clients while aligning the ROI of Contentful with those challenges to ensure a value-based selling approach - Work closely with Sales Engineers and Solution Architects to uncover technical challenges and opportunities - Develop innovative proposals, position complex pricing structures, and negotiate contracts and deal-closing requirements quickly and efficiently - Work closely with customer success & marketing teams to ensure that best practices of Contentful are shared and implemented at the respective customer What do you need to be successful? - 3+ years of experience selling a technical platform working as a Sales Development Representative (SDR), Business Development Representative (BDR), and/or Account Executive - 1+ years of individual quota-carrying experience - 1+ years of growing and expanding existing customer accounts - Demonstrated expertise in closing $20-80k+ opportunities - Ability to drive your own pipeline generation with outbound capabilities - Fluent German language skills Nice to have: - Experience working with Partner ecosystems to work with customers. - Understanding and experience working in product-led growth sales motions What's in it for you? - Join an ambitious tech company reshaping the way people build digital experiences - Full-time employees receive Stock Options for the opportunity to share in the success of our company - Comprehensive healthcare package, health/dental/vision care package covering 100% of monthly health premiums for employees and 85% of costs for your dependents - Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family - We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days - Time off to care for and focus on your growing family - Use your personal annual education budget to improve your skills and grow in your career - Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties - An annual wellbeing stipend to care for your physical, financial, or emotional health - A monthly communication phone/internet stipend and phone hardware upgrade reimbursement - New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! “Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have. By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Role Description Contentful strives to build a secure and safe service and commits considerable effort and resources to security. Our Security team supports organization-wide information security management programs and collaborates closely with internal teams. We believe that Security must be anchored by DevOps principles with strong repeatable processes. We are looking for a committed and driven manager who is passionate about solving complex security problems in innovative and scalable ways. As a Manager of Security Engineering, you will own security engineering across Contentful’s corporate systems, including the tooling and platforms that support the internal security team. While this role does not own security for the customer-facing product, you will partner closely with product security teams within the security organization on shared responsibilities. You will balance people leadership with hands-on technical execution, including designing, building, and operating security controls and tooling at scale, with a particular focus on areas such as identity and access management, data security, and SaaS platforms. You will provide strategic guidance and lead initiatives while remaining directly involved in implementation. You may work independently at times, but will more often collaborate closely with security, IT, and cross-functional partners to align strategies, execute shared initiatives, and ensure comprehensive risk mitigation while minimizing impact on end users across the organization. What to expect? - Develop a team, providing coaching, mentorship, goal setting, and performance feedback. - Define roles and make hiring decisions to grow the team in line with department needs. - Remain hands on, balancing technical leadership with direct implementation work. - Own execution and prioritization across projects and operations, using agile delivery practices. - Scale and mature effectiveness and efficiency by improving processes and tooling. - Champion continuous improvement across all aspects of the security program. - Continuously improve effectiveness and efficiency by evolving processes and tooling. - Communicate risks and technical concepts with clarity to leadership and stakeholders. - Collaborate with security leadership to execute business aligned, risk reduction roadmaps. - Shape work scope, sequencing, and success criteria inline with department and company needs. - Drive security processes, standards, and best practices across information technology assets. - Partner with stakeholders to evolve security awareness and specialized training across all functions. - Mature capabilities across endpoint, SaaS, and cloud configuration. - Own strategy evolution of corporate capabilities, including configuration, IAM, and data security. - Enhance tooling, automation, and integrations to improve visibility and reduce manual effort. - Support and guide security incident response efforts as a technical leader. - Support cross functional vulnerability management while advancing the program capabilities. - Define and maintain metrics to measure impact, optimize execution, and guide investment. - Partner with cross-functional teams for security enhancement and drive risk reduction. - Accelerate adoption of AI, balancing practicality enablement, and risk management. - Stay current on threats, vulnerabilities, and tactics, translating insights into actionable strategies. Qualifications - 8+ years of progressive engineering and security experience. - 3+ years managing people and security engineering teams. - Comfort operating in ambiguity, balancing strategic thinking, security, and practicality. - Expertise with AWS, GCP, and Azure. - Strong hands-on experience designing, implementing, and operating security controls at scale. - Demonstrated experience securing endpoint, SaaS, and cloud environments. - Experience working within identity and access management and data security programs. - Software development experience in modern programming language (Python, Go, etc). - Hands-on experience using Terraform and infrastructure-as-code. - Experience applying modern practices to improve efficiency and scalability of security programs. - Passion for solving complex security problems in innovative and scalable ways. - Experience using metrics to measure impact, optimize execution, and guide investment decisions. - Strong communication skills with the ability to explain technical topics to non-technical audiences. - Ability to support occasional off-hours incident response efforts. - Familiarity with attacker techniques in cloud-native and traditional environments. - Hands-on experience owning security technologies (e.g., EDR, AntiVirus, etc.). - Proven ability to lead cross-functional initiatives and influence outcomes without direct authority. - Experience owning end-to-end security programs, proactively driving incremental improvement. - Strong systems thinking, with the ability to design security solutions that scale through efficiency. Benefits - Join an ambitious tech company reshaping the way people build digital experiences. - Full-time employees receive Stock Options for the opportunity to share in the success of our company. - Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents. - Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. - A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days. - Company paid parental leave to care for and focus on your growing family. - Use your personal annual education budget to improve your skills and grow in your career. - Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties. - An annual wellbeing stipend to care for your physical, financial, or emotional health. - A monthly communication stipend and phone hardware upgrade reimbursement. - New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

Role Description We are looking for a committed and driven manager who is passionate about solving complex security problems in innovative and scalable ways. As a Manager of Security Engineering, you will own security engineering across Contentful’s corporate systems, including the tooling and platforms that support the internal security team. While this role does not own security for the customer facing product, you will partner closely with product security teams within the security organization on shared responsibilities. - Develop a team, providing coaching, mentorship, goal setting, and performance feedback. - Define roles and make hiring decisions to grow the team in line with department needs. - Remain hands on, balancing technical leadership with direct implementation work. - Own execution and prioritization across projects and operations, using agile delivery practices. - Scale and mature effectiveness and efficiency by improving processes and tooling. - Champion continuous improvement across all aspects of the security program. - Continuously improve effectiveness and efficiency by evolving processes and tooling. - Communicate risks and technical concepts with clarity to leadership and stakeholders. - Collaborate with security leadership to execute business aligned, risk reduction roadmaps. - Shape work scope, sequencing, and success criteria inline with department and company needs. - Drive security processes, standards, and best practices across information technology assets. - Partner with stakeholders to evolve security awareness and specialized training across all functions. - Mature capabilities across endpoint, SaaS, and cloud configuration. - Own strategy evolution of corporate capabilities, including configuration, IAM, and data security. - Enhance tooling, automation, and integrations to improve visibility and reduce manual effort. - Support and guide security incident response efforts as a technical leader. - Support cross functional vulnerability management while advancing the program capabilities. - Define and maintain metrics to measure impact, optimize execution, and guide investment. - Partner with cross-functional teams for security enhancement and drive risk reduction. - Accelerate adoption of AI, balancing practicality enablement, and risk management. - Stay current on threats, vulnerabilities, and tactics, translating insights into actionable strategies. Qualifications - 8+ years of progressive engineering and security experience. - 3+ years managing people and security engineering teams. - Comfort operating in ambiguity, balancing strategic thinking, security, and practicality. - Expertise with AWS, GCP, and Azure. - Strong hands-on experience designing, implementing, and operating security controls at scale. - Demonstrated experience securing endpoint, SaaS, and cloud environments. - Experience working within identity and access management and data security programs. - Software development experience in modern programming language (Python, Go, etc). - Hands-on experience using Terraform and infrastructure-as-code. - Experience applying modern practices to improve efficiency and scalability of security programs. - Passion for solving complex security problems in innovative and scalable ways. - Experience using metrics to measure impact, optimize execution, and guide investment decisions. - Strong communication skills with the ability to explain technical topics to non-technical audiences. - Ability to support occasional off-hours incident response efforts. - Familiarity with attacker techniques in cloud-native and traditional environments. - Hands-on experience owning security technologies (e.g., EDR, AntiVirus, etc.). - Proven ability to lead cross-functional initiatives and influence outcomes without direct authority. - Experience owning end-to-end security programs, proactively driving incremental improvement. - Strong systems thinking, with the ability to design security solutions that scale through efficiency. Benefits - Join an ambitious tech company reshaping the way people build digital experiences. - Full-time employees receive Stock Options for the opportunity to share in the success of our company. - Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents. - Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. - A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days. - Company paid parental leave to care for and focus on your growing family. - Use your personal annual education budget to improve your skills and grow in your career. - Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties. - An annual wellbeing stipend to care for your physical, financial, or emotional health. - A monthly communication stipend and phone hardware upgrade reimbursement. - New hire office equipment stipend for hybrid or distributed employees.

Title: Customer Success Manager - Enterprise Location: New York, New York Work Type: Hybrid Job Description: About the Opportunity As a Customer Success Manager at Contentful, you will serve as a strategic partner to some of our most important customers, helping them unlock the full value of our platform and accelerate their digital experience initiatives. Acting as a trusted advisor, you will guide customers in achieving both their technical and business objectives while ensuring they realize measurable impact from their investment in Contentful. You will own the end-to-end customer lifecycle, including renewals and identifying expansion opportunities, while working cross-functionally with Sales, our Partner ecosystem, and Professional Services to drive customer outcomes and strengthen long-term relationships. At the same time, you will champion the voice of the customer internally by translating insights and feedback into actionable input for our Product and Customer teams. Your success will be measured by the value your customers achieve, the strength of the relationships you build, and your ability to retain and grow some of Contentful’s most strategic accounts. Why This Role is Exciting: - Drive Real Impact: Shape the success of leading enterprises by helping them deliver faster, more personalized, and operationally efficient digital experiences. Your work will directly influence their business outcomes. - Be a Strategic Advisor: Partner with executives and cross-functional teams to define long-term digital experience strategies, positioning yourself as a key driver of their success. - Grow with Top-Tier Customers: Manage some of Contentful’s most strategic accounts, driving adoption, retention, and expansion while developing deep industry expertise. - Collaborate Across Teams: Work alongside Sales, Professional Services, and Partners to create high-value, multi-faceted solutions for customers. - Enjoy Autonomy and Flexibility: Take ownership of your accounts, build lasting relationships, and travel as needed (~25% annually) to meet customers face-to-face and make a real difference. What to Expect? - Own and grow executive relationships across a portfolio of 25–30 strategic enterprise customers, serving as a trusted advisor on digital experience transformation. - Partner with customers to drive the successful adoption of Contentful, helping them deliver measurable improvements in speed to market, performance, personalization, and operational efficiency. - Align Contentful to customer business priorities by defining success metrics, tracking KPIs, and guiding teams along a clear path to digital maturity. - Lead strategic engagements including quarterly and executive business reviews, communicating outcomes, surfacing opportunities, and aligning on long-term digital experience strategies. - Proactively identify adoption barriers and orchestrate internal resources across Solutions Engineering, Support, and Product to ensure customers achieve their goals. - Collaborate closely with Account Executives to develop multi-year account strategies, uncover expansion opportunities, and build compelling data-driven business cases. - Own the renewal lifecycle end-to-end for some of Contentful’s most strategic customers, driving high retention and long-term value. - Confidently lead commercial conversations with senior stakeholders and procurement teams within large global enterprises. - Act as the voice of the customer internally by translating customer insights into actionable feedback for Product and Go-to-Market teams. - Travel approximately 25% annually to build strong relationships through onsite customer engagement. What You Need to Be Successful - 5+ years in a customer-facing role with experience in Customer Success Management, Renewals Management, or Key Account Management. Experience with content management systems, content strategy, or agency environments is a plus. - Ability to understand Contentful APIs and the modern content management and digital experience stack. Comfort using Contentful data tools to engage in proactive customer discussions and, in some cases, create custom queries and reports. - Strong technical aptitude and ability to explain high-level technical concepts clearly to customers. - Proven track record of meeting or exceeding performance or sales goals. - Strategic thinker who can align with customer goals and independently drive renewal and expansion opportunities to close. - Excellent oral and written communication skills, demonstrated through past customer and internal engagements. - Collaborative mindset and ability to work effectively across cross-functional teams, including Sales, Product, and Support. - Highly organized with strong attention to detail; follows processes, updates systems diligently, and proactively suggests improvements. - Commitment to prioritizing customer success while aligning with company objectives. - College degree highly preferred. - Hybrid role: office attendance in New York, NY is expected 2–3 days per week. What’s in it for you? - Join an ambitious tech company reshaping the way people build digital experiences - Full-time employees receive Stock Options for the opportunity to share in the success of our company - Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents. - Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. - We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days - Company paid parental leave to care for and focus on your growing family - Use your personal annual education budget to improve your skills and grow in your career - Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties - An annual wellbeing stipend to care for your physical, financial, or emotional health - A monthly communication stipend and phone hardware upgrade reimbursement. - New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. This role will need to be conducted in a state in which we are currently registered to do business. New York Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of New York if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. New York Salary Range: $102,000 - $138,000 This position is eligible for equity awards, annual bonuses, short- and long-term incentives, and program-specific awards, where applicable, in accordance with the terms of Contentful’s variable compensation plans. #LI-Hybrid

About the opportunity: Contentful exists to help our customers deliver compelling customer experiences with content at the heart of the conversation. As a Solution Engineer you will play a critical role in helping our customers and prospects understand the role of content in a modern composable digital landscape. Our Solution Engineers come from a whole host of backgrounds: marketing professionals, solution engineers with experience selling to marketing audiences, as well as individuals with agency and professional services backgrounds. We rely heavily on our core values to identify the right talent at Contentful as the role of a Solution Engineer is dynamic and multidimensional. Imagine yourself as a co-pilot on sales opportunities. You will work with your Account Executives in lock-step through key phases of the sales cycle including technical discovery, product presentations, collaborative solution design sessions, interactive trials, proofs of concept, and more. You will build relationships with customer stakeholders to understand their needs and become a trusted advisor to help them navigate the ever-shifting landscape of digital marketing technology and trends. This is a dynamic role and would allow you to be part of a growth company where you can make an impact on sales results, help drive and influence the direction of the Solution Engineering function, work within a positive culture, and continue to grow and expand your career. What to expect? - Dive into an immersive onboarding experience that will help you learn the Contentful value propositions, personas, products, MACH and composable solutions, partner ecosystem, and more. - Become proficient in the Great Demo presentation framework. - Learn the Content Management competitive landscape - both current and legacy platforms - and complimentary stack solutions. - Create deep relationships across the business: sales, marketing, product, partnerships, and others. - Make an impact on sales revenue by co-piloting sales opportunities along with your Account Executives. - Seek to understand customers’ short-term and long-term digital objectives, and how Contentful enables their vision both as the driving force of their stack, or as a “good neighbor” to their other platforms. - Validate and illustrate how Contentful can help the customer with their digital transformation efforts through customized value-based product demonstrations and proofs of concept. - Assist with the completion of RFIs, RFPs, and Security questionnaires and liaison with other departments to drive finalization. - Relay product feedback from customers and implementation partners to Product Management, Marketing and Sales. - Travel onsite with customers when necessary. - Work on exciting internal projects that impact how the Solution Engineering team works and grows. - Strong leadership and a safe environment to be you and grow your career. What you need to be successful: Required: - The desire to work in a dynamic environment - Experience working with a Content Management Platform or similar Marketing Technology as either a new SE, or as a practitioner (i.e. has successfully implemented the tech). - Some solution engineering experience may be beneficial, but not necessarily required if you are a seasoned developer who has built and delivered digital experiences for customers. We will train you. - Strong communication skills that demonstrate the ability to clearly and sympathetically convey business and technical knowledge to our varying personas that are both marketing-focused and technical-focused. - A high degree of emotional intelligence to help navigate meetings with multiple customer stakeholders with varying degrees of engagement and influence. - A natural curiosity for how technology drives change and how that transfers into business value. Desirable - An individual that understands the Digital Marketing function, the KPIs used to measure success within Marketing, and how content powers a Marketing strategy. - Understanding the core concepts of MACH products and Composable architectures and how they relate to Contentful’s product and market position. - Exposure to front-end technologies such as React, NextJS, Vercel, etc. What’s in it for you? - Join an ambitious tech company reshaping the way people build digital experiences - Healthcare packages and time off programs - Full-time employees receive equity for the opportunity to share in the success of our company - A personal education budget to improve your skills and grow in your career - Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties - An annual wellbeing stipend to care for your physical, financial, or emotional health - A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. - New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. #LI-Remote Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! “Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have. By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

About the Opportunity We’re looking for a Communications & Marketing Intern to support our communications efforts and gain meaningful exposure to broader marketing initiatives. This role is ideal for someone excited about storytelling, brand, and how communications and marketing work together to shape how a company shows up — internally and externally.You’ll work closely with the Senior Communications Manager and collaborate across Marketing, People, and other teams, contributing to real campaigns, launches, and key company moments.We’re especially interested in candidates who are naturally curious about emerging trends and tools, including AI, and how they’re reshaping communications, content, and marketing. You don’t need to be an expert; we’re looking for someone who enjoys experimenting, asking thoughtful questions, and learning quickly. What to Expect - External Communications - Support external storytelling, including launches, campaigns, and media outreach efforts - Conduct trendspotting and monitor industry conversations to identify timely opportunities for proactive pitching and creative angle development - Draft materials for speaking opportunities and award submissions and manage key deadlines - Track media coverage and contribute to reporting - Internal Communications - Draft and edit content for internal channels to support company updates, initiatives, and key internal moments - Manage and update internal editorial calendars to ensure content is planned and delivered on time - Partner with cross-functional teams to gather information and ensure clear, aligned communication - Marketing & Content - Help shape and execute a keystone thought leadership project - Contribute to content creation across blog and social channels, as needed - Support campaign execution through research, copy development, and asset coordination - Explore and experiment with new tools to support research, content creation, and workflow efficiency - General Support - Maintain organized processes, documentation, and content libraries - Support basic performance tracking and reporting across communications and marketing initiatives - Contribute ideas and support special projects as needed - Culminating Project - As part of the internship, you’ll work on a culminating project that brings together communications and marketing strategy. This could include developing a mini-campaign, creating a strategic content series, proposing a proactive media concept, or designing an internal communications initiative. What You Need to Be Successful - Pursuing or recently completed a degree in Communications, Marketing, Journalism, Media Studies, or a related field - Strong written communication skills with attention to tone, clarity, and detail - Interest in both communications and marketing, including content, brand, and campaigns - A strong sense of curiosity and desire to understand how things work - Interest in AI, emerging technologies, and new tools shaping communications and marketing (hands-on experience not required) - Organized and comfortable managing multiple projects and deadlines - Proactive, thoughtful, and eager to learn What’s in It for You - Join an ambitious tech company reshaping the way people build digital products - We set you up for success, equipping you with the best hardware to learn and do your best work! - An annual wellbeing budget to care for your physical, financial, or emotional health - An annual education budget to improve your skills and grow in your career - Enjoy a full range of virtual events, including workshops, guest speakers, and team activities, supporting learning exchange beyond the usual work duties Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! “Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have. By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.