• The Director, Product Management is responsible for driving the development of our products, programs and services. • Build products, programs and services from existing ideas as well as be responsible for developing new ideas based on market research, industry experience and contact with customers and prospects. • Spend time in the market to understand its problems and find innovative solutions. • Focus on designing, building, and improving systems that automate business processes and streamline workflows. • Work with delivery team counterparts to define product release requirements and with marketing communications to define the go-to-market strategy. • Serve as the internal and external evangelist for Healthesystems’ product offering, occasionally working with sales and key customers.

• Own the end-to-end product lifecycle, defining vision and roadmap, leading discovery, and delivering high-quality features from concept through launch and iteration • Conduct customer and market research, including interviews, usability testing, and competitive analysis, to uncover user needs, identify market opportunities, and shape product strategy • Translate insights and complex problems into clear product requirements, PRDs, and measurable success criteria • Make difficult product tradeoff decisions using data-driven analysis, balancing user priorities and technical constraints • Define, track, and analyze key product metrics to inform decisions, iterate based on real-world performance and feedback, and drive continuous improvement • Partner with Engineering, Design, and QA to ship high-quality features on schedule • Collaborate with Marketing, Sales, and Support to ensure successful product launches and adoption

• Serve as a strategic leader across multiple teams, driving product delivery from conception to rollout • Gather requirements from stakeholders, managing development processes • Ensure delivery meets customer and business needs • Shape the future of the platform by connecting user feedback, design principles, and technical feasibility into actionable product outcomes

• Manage and prioritize the development team’s backlog, balancing impact, effort, urgency and perceived value; • Lead and support agile ceremonies (planning, daily stand-up, retrospective, refinement); • Support understanding of technical and functional requirements and create feature specifications; • Write and detail user stories and features, ensuring clarity of requirements, acceptance criteria and use cases; • Validate team deliveries at a high functional level and coordinate acceptance testing with clients; • Monitor product health metrics (errors, crashes, performance) and end-user satisfaction; • Prepare product documentation, including release notes and customer support materials; • Anticipate risks, remove impediments and align internal and external stakeholders.