• Manage the Defense Health Agency’s (DHA) Issue Resolution Process and the MHS GENESIS Account Provisioning process • Connect End Users with Cerner AMS and TMI in validating configuration changes • Serve as an Enterprise consultant on workstream processes • Liaise between the Site, DHA, HI, implementation teams, GSC, Tier 3, and DHMSM • Monitor and manage Service Now Dashboards and MTF Visual Task Boards • Communicate ticket resolutions to end-users, Account Coordinators, MHS GENESIS Trainers, and staff • Assist end users with following enterprise system configuration change request and service interruption reporting standard operating procedures • Assess, monitor, and report status of EHR helpdesk tickets • Coordinate local resolution efforts with Account Coordinators, EHR Trainers, Information Technology staff • Collaborate with DHA and Defense Health Network (DHN) Health Informatics (HI) staff on high priority issues impacting the MTF • Manage MHS GENESIS end-user profiles and roles • Coordinate and schedule training sessions, including ILT and CBTs • Track and manage training rosters and user role assignments • Troubleshoot common end-user account and role issues • Collaborate with Solution Owners, Trainers, and Peer Experts to optimize MHS GENESIS roles • Submit GSC tickets to create, modify, and manage end-user accounts • Verify end-user roles and responsibilities • Evaluate end-user duties to identify specialized bolt-on privileges • Assign and coordinate required MHS GENESIS end user training • Troubleshoot functionality problems related to their MHS GENESIS account • Identify, evaluate, and provide feedback to contract managers on issues or improvements.

• Define and lead team OKRs that align with corporate objectives, translating a long-term vision into actionable, prioritized roadmaps. • Rigorously measure and report on key KPIs, specifically focusing on dealer conversion rates, application volume, and funding velocity. • Manage and advance deep integrations with dealer systems to ensure a frictionless, end-to-end loan origination flow. • Partner with Legal, Risk, and Credit Ops to navigate complex product eligibility logic, disclosures, and compliance requirements. • Work closely with Engineering, Design, Data, Sales, and Ops to build world-class experiences for Octane’s captive partners. • Gather direct insights from dealer stakeholders and internal teams through empathy interviews and support channels to drive continuous UX improvements. • Simultaneously oversee multiple in-flight projects, balancing external partner dependencies and legal timelines with internal engineering capacity. • Continuously optimize the dealer portal and consumer application flows to reduce friction and increase partner satisfaction.

• Identify and prospect for new customers by leveraging high volume and high velocity outbound prospecting tactics. • Effectively manage a pipeline, nurture relationships, and close deals. • Develop creative and customized outreach strategies to prospect for potential customers. • Maintain accurate and detailed records of all sales activities and customer interactions within our CRM system.

• Take ownership of an assigned geographic territory / account set. • Drive growth and expansion within the territory by increasing account penetration, identifying new customers, opportunities, and applications, and ensuring consistent pipeline build-up to support long-term growth. • Manage a portfolio of long-tail accounts and maintain consistent pipeline activity to support revenue goals. • Connect with customers (engineers, sourcing, program teams) to understand basic requirements and introduce SiTime solutions. • Build quick rapport and maintain regular follow-ups. • Ensure steady movement of deals toward design-in and potential wins. • Work closely with distribution partners to drive demand generation, support customer engagement, and track opportunities and design-ins.