• Leading end-to-end revenue operations — from generating quotes and invoices to reconciling discrepancies, tracking receivables, and ensuring timely collections • Review accuracy against order forms, and resolve discrepancies with sales or customers • Responding to customer and sales questions on invoicing, taking ownership of collections, and confidently pushing back when needed • Supporting accurate revenue reporting by collaborating with the accounting team and reviewing SQL query outputs • Optimizing key systems (QuickBooks Online, Stripe) while leading upgrades, automation projects, and process improvements • Communicating clearly and professionally with clients regarding billing, invoices, and payment statuses

• Own commercial terms end to end, including pricing, performance guarantees, and billing structures. Partner with Legal, Finance, and GTM leadership to ensure terms are competitive, scalable, and aligned with company goals • Build and lead the deal desk function. Establish clear processes and guardrails that support fast deal execution while maintaining consistency and control across the business • Partner directly with Sales on deal strategy. Act as a hands-on advisor to help structure deals, improve win rates, and increase overall deal value • Design and manage pricing levers and promotional strategies. Identify opportunities in the market, test new approaches, and scale what works • Create and maintain clear documentation for all commercial terms and deal desk workflows. Ensure materials are easy to use for the GTM team and structured to support AI-driven workflows • Work cross-functionally with Sales Operations to ensure accurate deal booking, clean handoffs, and strong operational discipline • Continuously evaluate deal performance and pricing effectiveness. Use data and market feedback to refine strategy and improve outcomes over time

• Build & Scale Enablement Programs: Design and implement structured onboarding, training, and development programs that demonstrably reduce ramp time and increase new hire productivity, with clear measurement of ROI beyond the revenue organization into the broader organization • Collaboration & Partnership: Drive strategic alignment and cross-functional solutioning by partnering with marketing, supply chain, and sales leadership to elevate customer-facing roles through positioning, product knowledge, and fulfillment expertise. • Global Solutioning: Create a unified approach to enablement that addresses regional and segment-specific needs while maintaining global consistency and scalability. • Process & Tools Optimization: Serve as thought leaders by bringing new and innovative sales processes, methodologies, and tools (e.g., Salesforce, Seismic, Gong, etc.) to increase productivity and win rates, and leveraging existing resources in new ways. • Performance Insights: Define and track key productivity metrics (e.g., ramp time, quota attainment, close rates, deal size, win rates) and implement data-driven improvements to consistently exceed targets. • Leadership & Collaboration: Lead a global enablement team; coach and develop direct reports while fostering a culture of continuous learning. • Partner directly with sales leaders to develop and implement coaching frameworks that drive measurable improvements in rep performance and accelerate the path to quota attainment. • Process and Tools: Identify and eliminate productivity barriers through the optimization of sales processes, playbooks, and tools that increase selling time and improve conversion at each pipeline stage. • Aligning Messaging Across Teams: Ensuring that sales teams are armed with consistent and effective messaging that aligns with product marketing. • Other duties/responsibilities as necessary.

• Analyze trends in occupancy, ADR (Average Daily Rate), RevPAR (Revenue per Available Room), and other key performance indicators; identify variances versus forecast and recommend corrective actions. • Prepare comprehensive and timely performance critiques reviewing prior-period results and the effectiveness of implemented strategies. • Develop and maintain short-term (weekly) and long-term (monthly, quarterly, annual) revenue forecasts and budgets, as required by individual hotel service agreements. • Manage transient and group rate strategies, including daily rate review and updates via RMS/CRS/Pricing Systems, lead time management, minimum stay restrictions, and overbooking controls. • Review all group business (tentative and definite) to ensure alignment with strategy and evaluate displacement impact on room revenue and RevPAR. • Ensure consistency of pricing across all distribution channels (brand CRS, GDS, OTA, direct) and optimize commission spend. • Work with General Managers and Operations Managers on inventory controls, oversell levels, and demand-based allocation of room types. • Conduct ongoing competitive set and market analysis, tracking trends, event calendars, seasonality, and local demand drivers. • Maintain historical data and demand calendars, including event impact, promotions, and occupancy surges, to proactively adjust strategies. • Prepare and deliver revenue management reports and insights for Owners, Corporate Offices, General Managers, and Operations teams. • Conduct strategy meetings with Sales, Marketing, and Operations teams to align pricing, packaging, rate fences, promotions, and upsell initiatives. • Provide training and guidance to hotel teams, including Reservations and Sales, on revenue management tools, systems, and best practices as needed. • When contracted, assist properties with additional operational tasks such as maintaining OTA content, brand website updates, and online review responses. • Assist in the development and management of LNR (Local Negotiated Rate) accounts, supporting sales strategies as appropriate. • Maintain a quiet, professional workspace with reliable high-speed internet for client interactions. • Work independently, manage multiple clients, and deliver consistent, high-quality service in a remote environment.