Hello Heart

• Own one of Hello Heart’s device product lanes from concept through end-of-life. • Serve as the technical systems owner across hardware, firmware, manufacturing, validation, connectivity, and field performance. • Lead cross-functional execution across Engineering, Product, Hardware Operations, Supply Chain, Quality, Regulatory, Clinical, Manufacturing, and external partners. • Drive executive-level tradeoff decisions across performance, reliability, manufacturability, cost, schedule, quality, and member experience. • Lead product planning, execution reviews, risk management, and milestone delivery. • Partner with suppliers, engineering firms, and contract manufacturers to deliver high-quality devices at scale. • Develop and improve manufacturing diagnostics, calibration, production testing, factory automation, and traceability. • Lead root-cause investigations across hardware, firmware, manufacturing, cloud systems, suppliers, and field data. • Use artificial intelligence and automation to improve engineering productivity, technical decision-making, manufacturing readiness, and operational execution. • Mentor engineers and build organizational capability across Hello Heart’s device platform

• Own the end-to-end client implementation experience, including project planning, execution, communication, risk management, and issue resolution. • Serve as the primary point of contact for clients, providing timely updates and setting clear expectations. • Drive cross-functional execution across Engineering, Product, Support, Vendor Operations, and Billing to ensure successful launches. • Manage project timelines, milestones, dependencies, and deliverables while balancing multiple priorities. • Identify and escalate risks early, troubleshoot operational issues, and drive resolution. • Maintain accurate project reporting and provide visibility into status, risks, and blockers. • Improve implementation processes, documentation, and operational workflows for scale and consistency. • Translate client and internal discussions into clear action items, owners, and deadlines. • Use artificial intelligence tools responsibly to improve productivity, documentation, and execution accuracy.

• Administer, optimize, and support core software as a service platforms, including Google Workspace, Slack, Zoom, Linear, Iru, Microsoft Office, and Microsoft Intune. • Build and maintain internal systems, automations, dashboards, and analytics that extend core platforms and improve visibility into access, employee lifecycle workflows, license utilization, and operational performance. • Use artificial intelligence coding tools, including Claude Code, Codex, Cursor, or similar tools, to accelerate custom scripts, integrations, data analysis, and workflow automation across Iru, Microsoft Intune, and other internal systems. • Drive high-quality Help Desk delivery, including support for executive leadership, by resolving issues quickly, identifying root causes, and turning recurring requests into scalable, automation-powered solutions. • Create, maintain, and improve runbooks, troubleshooting guides, and internal documentation to strengthen team consistency, reduce time to resolution, and support long-term operational excellence. • Partner with Security, Compliance, and Legal to maintain Health Insurance Portability and Accountability Act and regulatory compliance, resolve control gaps, and ensure access management and data handling meet company standards. • Use information security platforms and continuous monitoring tools to support audit readiness, identify risks, and improve operational controls. • Provide remote support across all company locations, including office networking, audio and video conferencing hardware, Google Meet, and Zoom. • Own the hardware and software lifecycle, including purchasing, deployment, asset tracking, license management, support, and secure retirement.

• Lead the company's biggest new product launches and growth projects. • Turn big ideas and leadership goals into clear, step-by-step plans. • Work closely with teams across the company, including teams in Tel Aviv, to make sure everyone is ready for new launches. • Help leaders make smart decisions by pointing out risks and choices. • Fix problems and remove roadblocks to keep projects moving forward. • Create simple guides and rules so the company can launch new products smoothly every time. • Use AI tools to work faster, save time, and help the team make better decisions. • Provide executive leadership with clear, actionable reports to facilitate precise decision-making.

• Act as the founder and internal champion for new initiatives from concept through launch and early scale. • Validate, launch, and scale bold new growth opportunities — including new markets, products, business models, and ventures. • Build business cases, including market sizing, customer discovery, competitive insights, GTM plans, growth assumptions, and financial models. • Test and iterate quickly through pilots, MVPs, customer conversations, acquisition experiments, and commercial validation. • Drive early commercialization and growth, including sales strategy, partnership development, acquisition channels, contracting, funnel optimization, adoption, engagement, and initial revenue generation. • Build and scale user acquisition and engagement engines for new ventures, including target population identification, channel strategy, outreach, enrollment or conversion, activation, retention, and growth analytics. • Assemble and lead cross-functional teams across product, engineering, clinical, data, design, operations, finance, and GTM. • Share progress, learnings, risks, and recommendations with executive leadership.

• Define and own the end-to-end product strategy, roadmap, go-to-market strategy, and success metrics for a new B2B2C product line • Identify growth opportunities and drive product-market fit, adoption, and expansion. • Build AI-first healthcare solutions that improve member outcomes and operational efficiency. • Lead product development across software, services, AI capabilities, and connected devices. • Partner with Sales, Marketing, and Customer Success to drive customer growth. Define and execute launch, positioning, and adoption strategies. • Establish operating rhythms, performance dashboards, customer feedback loops, and market learning systems to measure impact and improve the product over time

• Draft, review, and negotiate a variety of commercial agreements. • Advise product and engineering teams on legal considerations related to Hello Heart's mobile app and AI/ML-driven features. • Draft and advise on product-facing legal materials. • Review, negotiate, and manage vendor and supplier agreements. • Support the Compliance function on HIPAA, FDA, FTC, CMS, and HHS OIG requirements. • Partner with internal stakeholders to build and maintain efficient legal processes. • Provide day-to-day legal counseling to commercial and product teams. • Support monitoring developments in digital health law and regulation. • Support special projects, investigations, and new business initiatives as needed.

• Translate enrollment strategy into effective campaign execution by operationalizing messaging, coordinating cross-functional inputs, and driving structured optimization across Direct Mail and Email. • Lead email mail operations end-to-end: build templates, manage audience lists and targeting logic, oversee timelines, and perform QA • Leverage AI tools and agents to improve campaign execution, content development, campaign performance insights, and day-to-day operational efficiency while maintaining high standards for quality and accuracy. • Plan, execute, and manage A/B tests end-to-end, synthesizing results to translate findings into clear, actionable recommendations that inform product and business decisions • Support the setup, execution, and quality assurance of marketing campaigns using tools such as Iterable, Salesforce, and Asana • Implement process improvements and automation to reduce manual work and increase execution speed • Partner cross-functionally to align campaign execution with client requirements, data needs, and compliance standards

• Advise Product and Engineering teams on legal and regulatory requirements for product features, including Food and Drug Administration compliance and AI and machine learning-driven health insights. • Provide legal guidance on data privacy, Health Insurance Portability and Accountability Act, corporate practice of medicine, and data rights issues related to product design, data collection, de-identification, and use of health information. • Support responsible AI governance, including risk assessments, bias testing frameworks, transparency requirements, and internal controls for AI and machine learning in healthcare. • Partner with the Clinical team on legal issues related to telehealth services, pharmacy review, and health information exchange data. • Advise on intellectual property strategy, including patent, trade secret, and open-source software matters related to Hello Heart’s technology. • Monitor relevant industry trends, laws, and regulations, including those related to AI and machine learning in healthcare, Food and Drug Administration requirements, telehealth, Medicare, Medicare Advantage, Medicaid, digital health intellectual property, and data rights. • Provide practical legal guidance on emerging product, regulatory, privacy, and healthcare compliance matters as the company scales. • Collaborate cross-functionally to help teams make sound, compliant, and business-oriented decisions in a fast-paced environment.

• Design and maintain GTM reporting dashboards and KPI frameworks in Salesforce to provide actionable performance insights. • Use AI to transform manual workflows and synthesize high volumes of disparate data at scale. • Serve as the primary operational partner to CS and Sales leadership for process design, documentation & management. • Translate business requirements into technical specifications for Salesforce development, acting as the bridge between GTM teams and developers - protecting developers from scope creep and ambiguity, and protecting business stakeholders from solutions that miss the point. • Collaborate with GTM Enablement on change management, including training, documentation, and adoption tracking. • Manage cross-tool reporting fluency between Salesforce and connected platforms like Gong, Salesloft, and Highspot.