Resolv.Global logo
Resolv.Global

This is a performance-based role focused on converting inbound enquiries into booked appointments. If you are confident on the phone, comfortable working toward targets, and looking for a stable remote role with consistent weekly income, this is a strong opportunity to grow your experience in a structured, US-based environment.

IT Service Desk Analyst

Location

CST (UTC-6)

Posted

13 days ago

Salary

$7 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

IT Service Desk Analyst

Resolv.Global

Role Description We are currently seeking a customer-focused and technically skilled Service Desk Analyst to join a fast-paced support environment serving end users across multiple service areas. This role is ideal for someone with prior IT support or Service Desk experience who enjoys troubleshooting technical issues, helping users, and working in a structured support environment. The successful candidate must be comfortable supporting users across a wide operating schedule and working in a performance-driven remote environment. - Provide first-level technical support to end users - Troubleshoot and resolve basic hardware, software, and access-related issues - Escalate unresolved issues to the appropriate support teams - Track, document, and manage incidents accurately - Guide users through troubleshooting steps and issue resolution - Follow up with users to ensure issues are fully resolved - Maintain high-quality customer service standards - Support ticket documentation, routing, and closure processes - Recommend process improvements where appropriate - Maintain knowledge of Service Desk procedures, systems, and tools Availability Requirements Candidates must be fully flexible and available to support the following operating hours: - Monday-Friday: 7:00 AM - 7:30 PM CST - Saturday: 6:00 AM - 6:30 PM CST - Sunday: 6:00 AM - 5:30 PM CST Please only apply if you are able to support rotating schedules within these operating hours, including weekends and holidays where required. Compensation $6.50 USD per hour, paid weekly. Requirements - High school diploma or equivalent - Minimum 2 years of experience in an IT Support, Help Desk, or End User Services environment - Experience supporting Windows environments and end users - Strong troubleshooting and problem-solving skills - Excellent written and verbal English communication skills - Ability to multitask and prioritize in a fast-paced environment - Ability to remain professional and customer-focused under pressure - Comfortable working independently and within a team environment Preferred Experience - Experience with the following technologies and platforms is highly preferred: - Office 365 - Azure Active Directory - Meraki - Workspace ONE - Bomgar - ServiceNow - ITIL or IT Service Management practices - Computer networks and internet-based software Technical Requirements (Non-Negotiable) - Stable wired fibre internet connection (Wi-Fi only connections are not accepted) - Backup power solution, such as a UPS or inverter - Professional headset with microphone - A dual monitor setup is preferred for productivity and workflow management Hiring Process Our hiring process includes multiple stages to ensure the right fit for both the role and the client environment. The process includes: - Resume review and prescreen questionnaire - One-way video interview - Live prescreen interview via Teams - Client interview via Teams - Additional/final interview if required Please note: Only candidates who complete both the prescreen questionnaire and one-way video interview will be considered for progression in the hiring process.

Related Categories

Related Job Pages

More Analyst Jobs

Grupo Boticário logo

Analyst I – Product, Fragrance Business

Grupo Boticário

Criamos oportunidades para a beleza transformar a vida das pessoas, e assim transformar o mundo ao nosso redor.

Analyst13 days ago
Full TimeRemoteTeam 10,001+Since 2010H1B No Sponsor

• Position to manage the Premium Fragrance brands within Grupo Boticário; • Prepare and analyze brand performance/sales reports, proposing new actions, changes and/or improvements; • Turn data into insights and prepare presentations for leadership; • Support the development and implementation of strategies and action plans to achieve results; • Analyze the market and portfolio to identify business opportunities through commercial strategies, channels and the product portfolio; • Contribute to the annual strategic planning; • Participate in the Go-to-Market plans for the year's launches; • Handle the area's operational processes, acting as the focal point for validation and review of promotional materials, ensuring excellence in strategy execution and the correct positioning of products and brands; • Work in partnership with all areas, engaging and influencing stakeholders to ensure execution of category initiatives.

Brazil
Job Closed
Solution SFT logo

Geomatics Analyst

Solution SFT

Connecting Top Talent with Leading Industries | Solution SFT 🚀 | Specializing in IT and Engineering Consulting.

Analyst13 days ago
Full TimeRemoteTeam 51-200H1B No Sponsor

• Conduct analysis and research work related to the development and optimization of geomatics application features • Gather, document, evaluate and analyze requirements from project leads, users, and stakeholders • Design, prepare, and execute functional tests to validate implemented geomatics features • Provide support for geomatics applications and data within the MELCCFP technology environment • Ensure the quality, integrity, consistency, and currency of geospatial data • Automate data processing and transformation workflows (FME Flow, FME Form, Python, ModelBuilder) • Publish, maintain, and optimize geomatics web services (data and geoprocessing services) • Provide technical support and share geomatics expertise with MELCCFP administrative units

Canada
Codgo.X logo

Software Quality Analyst – Mid-Level

Codgo.X

Fazemos cada algoritmo uma peça única de inovação. Somos especialistas em criar software sob medida.

Analyst13 days ago
Full TimeRemoteTeam 11-50Since 2013H1B No Sponsor

• Assess the impact of implementing new features on the solutions under your responsibility and support their mitigation by executing automated regression tests on the specific solutions according to established schedules, creating reports and analyzing errors to provide and/or request necessary corrections. • Execute, maintain and innovate the internal test framework, introducing new solutions and tools to improve product quality and outcomes. • Have knowledge of and contribute to the creation of new automated test cases for features under development by analyzing those features and their corresponding technical and functional documentation. • Generate test cases by documenting manual test cases or scripting automated tests in accordance with established technical standards. • Contribute to compliance with the development workflow and ensure documentary records of all changes made by validating change proposals and non-conformities, analyzing the quality of documents produced at all stages and of the tests developed, and creating, generating and executing tests when necessary. • Create indicators and metrics to help identify the product's major defect sources, ensuring greater optimization of regression testing. • Develop and maintain data generation scripts for use in manual and automated tests. • Create management status reports.

Brazil
Arbi Arredobagno logo

ArganAI Consultant, Product Engineer

Arbi Arredobagno

The perfect design for every bathroom

Analyst13 days ago
Full TimeRemoteTeam 51-200Since 1987H1B No Sponsor

• Help design and build Argano’s ArganAI offerings and client solutions • Partner across consulting, product, and engineering teams to create agentic enterprise use cases • Evaluate and prototype emerging AI technologies and enterprise applications • Contribute to thought leadership around the future of AI-enabled consulting • Work in a fast-moving, less hierarchical, highly collaborative environment

United States
$78K - $147K / year