Role Description The Student Accounts Advisor is responsible for assisting students in understanding and meeting their financial obligations by performing a range of functions for students including: - Making contact for payment - Posting tuition refunds - Scheduling student refund and stipend checks - Offering and scheduling payment plan options - Setting up payment plans - Processing tuition and fee payments - Setting up direct deposit - Working on collections - Interacting with other offices to ensure the highest level of student satisfaction regarding any questions or concerns regarding students’ accounts Position responsibilities include, but are not limited to: - Serving as primary contact for students across campuses with account related questions - Communicating with students via email and telephone to ensure timely receipt of scheduled payments - Establishing repayment schedules and setting up payment plans based on school policy and students’ financial situations - Working on collections efforts, including making collection calls and following up on delinquent accounts - Setting up and maintaining student direct deposit information for refunds and stipend disbursements - Documenting, recording, and maintaining information about student communication and changes to students’ accounts in Anthology - Collecting and posting tuition and fee payments to students’ accounts - Posting student fees that are not automated to student accounts (i.e., late payment fees, add/drop fees, health insurance fees, etc.) - Reviewing packaging of federal and other fund sources completed by the financial aid department and determining any unmet needs - Adhering to all school policies and procedures and applicable federal and state regulations and all accrediting agencies’ standards and requirements related to student aid disbursement - Performing other duties as assigned by the Associate Director of Student Accounts Qualifications - Excellent verbal and written communication skills - Strong customer service skills including meeting quality standards and evaluating student satisfaction - Capability to make collection calls and discuss finances with students - Strong critical thinking, reasoning, and decision-making skills - Strong organizational and time management skills - Interest in further expanding federal and state regulations and requirement knowledge as it relates to student aid disbursement - Ability to apply and adapt policies and procedures to achieve specific outcomes - Ability to perform basic mathematical functions (i.e., addition, subtraction, multiplication, and division) - Proficiency in Microsoft Office (i.e., Outlook, Excel, Word) and Anthology (preferred, but not required) - Ability to work overtime as required - Punctuality and reliability - Ability to work independently Requirements - Bachelor’s Degree preferred - Three to four years of customer service experience preferred - Experience related to conflict resolution required - Title IV and/or Higher Education experience required Benefits The Community Solution offers a generous compensation and benefits package, including: - Generous paid time-off - Medical and dental insurance coverage - Life and disability insurance - Retirement plan with employer contribution - Multiple flexible spending accounts - Tuition reimbursement Application Process Please note the screening, recruitment, and selection process is managed by recruiting staff and hiring managers with the aid of artificial intelligence to evaluate candidates against job requirements. The artificial intelligence tool is a resource only and all employment decisions are made by staff members. When you apply, it is recommended you utilize the option to parse your resume into the application. To ensure your experience is accurately reflected, please review and complete all application fields—even if you auto-fill from your resume. For the best results, tailor your resume to the job description, highlight key qualifications and skills, and use clear, consistent formatting. This helps our AI tools read and assess your application more effectively. We are committed to regularly monitoring the process for fairness and remove personally identifiable information during evaluation.