Observe.AI logo
Observe.AI

Helping teams drive revenue, enhance CX and improve agent performance

Business Value Consultant

ConsultantConsultantFull TimeRemoteJuniorTeam 51-200Since 2017H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

14 days ago

Salary

$115K - $125K / year

Seniority

Junior

Job Description

Business Value Consultant

Observe.AI

• Value Selling - Partner with AEs and Solutions Engineers on enterprise deals: run discovery, map pain points to product, and translate findings into business cases, dashboards, and ROI narratives that resonate with economic buyers • Post-Sales Value Realization - Work alongside CSMs and Implementation Managers to drive adoption and retention through joint value sessions and standardized plays by industry and KPI. Design and deliver enablement on platform features, prompt engineering, reporting, and analytics workflows for internal teams and customers • Applied Data Science & Modeling - Use Python and SQL, augmented by AI coding tools, to run modeling workflows (regression, classification, clustering, forecasting) on use cases like QA score uplift, AHT reduction, and churn risk. Apply statistical techniques on conversation, agent, and platform data to validate outcomes and surface data-backed recommendations • KPI Monitoring, Reporting & QBRs - Track customer KPIs (QA, AHT, sentiment, escalation rates), own dashboards in Looker, Tableau, or Power BI, and produce QBR decks that quantify realized value at each milestone • Scaling Workflows - Build repeatable templates for QBRs, impact reviews, and CS playbooks, and use AI agents to automate recurring analysis and grow a scalable insights knowledge base • Note: Role requires ~ 20 - 25 % travel

Job Requirements

  • 1 to 3 years of experience in analytics, data science, customer insights, value consulting, or customer success, ideally within a B2B or SaaS environment
  • Technical fluency, AI-leveraged - You can read and direct Python (Pandas, scikit-learn, statsmodels) and SQL (Snowflake preferred) using AI coding tools (Cursor, Claude Code, Copilot) as your default workflow, with the rigor to validate, debug, and trust-but-verify output. Hands-on familiarity with statistical modeling, classification, clustering, forecasting, and hypothesis testing
  • Experience building dashboards and visualizations in Looker, Tableau, or Power BI
  • AI-native operator. AI is your default tool, not an occasional add-on. You use LLMs and agentic workflows to compress analysis cycles (EDA, modeling, dashboarding), draft customer-facing narratives, automate recurring tasks, and scaffold reusable templates. You stay current on the tooling landscape and actively look for where AI can replace manual work, for yourself, the team, and customers.
  • Clear communicator who can turn model outputs into simple summaries for internal teams and customers
  • Exposure to customer success KPIs, contact center operations, or Conversational AI is a plus

Benefits

  • Competitive compensation including equity: Market-aligned base pay, performance incentives, and meaningful equity ownership
  • Excellent medical, dental, and vision insurance options: Comprehensive medical, dental and vision benefits for employees and eligible dependents
  • Flexible Paid Time Off: Our unlimited, flexible PTO policy empowers you to take the time you need to recharge, maintain balance, and perform at your best.
  • Additional Time to Recharge: 10 company holidays, an annual company-wide Winter Break, and paid parental leave to fully support life outside of work.
  • 401(k) plan: Long-term financial planning support with tax-advantaged retirement savings
  • Quarterly Lifestyle Spending Account: Flexible quarterly stipend to support wellness, learning and professional development, and personal growth
  • Monthly Mobile + Internet Stipend: Support for remote and hybrid work connectivity needs
  • Pre-tax Commuter Benefits: Tax-efficient transit and commuting support for hybrid and in-office employees
  • Autonomy and Agency: Play a meaningful role in scaling a category-defining GenAI platform transforming the future of customer experience.

Related Categories

Related Job Pages

More Consultant Jobs

CrowdStrike logo

Platform Professional Services Associate Consultant

CrowdStrike

CrowdStrike has redefined security with the world’s most advanced cloud-native platform that protects and enables the people, processes and technologies that drive modern enterprise. Tested and proven, the world's largest organizations trust CrowdStrike to stop breaches with unparalleled protection against the most sophisticated cyberattacks. The CrowdStrike culture has been built upon our Core Values since the day we began. We are Fanatical About the Customer, Relentlessly Focused on Innovation and believe that our Limitless Passion drives Unlimited Potential for every CrowdStriker. As a purpose-built remote-first company, we believe cultivating a connected culture for every employee, no matter where they are in the world, is a key ingredient in building a high-performing, diverse team. We don’t have a mission statement. We’re on a mission—to stop breaches. Ready to join a mission that matters?

Consultant14 days ago
Full TimeRemoteTeam 5,001-10,000Since 2011H1B Sponsor

• Work with other CrowdStrike Professional Services consultants and independently providing best-in-class delivery and integration services to a wide range of organizations and verticals • Act a trusted advisor to help lead customers to mature outcomes using next generation SIEM, log management, AI assisted investigations and SOAR features and functionality • Provide knowledge transfer of Falcon Next-Gen and other relevant Falcon modules to our customers

Canada
$75K - $110K / year
Job Closed
SailPoint logo

Advisory Solution Consultant – Enterprise West

SailPoint

At SailPoint, we believe enterprise security must start with identity at the foundation. Today’s enterprise runs on a diverse workforce of not just human but also digital identities—and securing them all is critical. Through the lens of identity, SailPoint empowers organizations to seamlessly manage and secure access to applications and data at speed and scale. Our unified, intelligent, and extensible platform delivers identity-first security, helping enterprises defend against dynamic threats while driving productivity and transformation. Trusted by many of the world’s most complex organizations, SailPoint secures the modern enterprise.

Consultant14 days ago
Full TimeRemoteTeam 1,001-5,000Since 2005H1B Sponsor

• Actively participate in the sales process and work closely with the direct and channel sales teams • Discover and understand customer requirements and align our solutions to those requirements • Present SailPoint business functions, value, and competitive differences • Provide product demonstrations to prospective customers • Assist in developing RFP responses in coordination with our RFP response team • Participate in onsite and remote Proof of Value (POV) evaluations • Provide feedback to Product Management on product enhancements

Illinois
$116.9K - $197.1K / year
Full TimeRemoteTeam 201-500Since 2014H1B Sponsor

• Own and drive the design and delivery of analytics, reporting, and data visualization solutions for enterprise clients using tools such as Power BI. • Translate business requirements into technical solutions and interactive prototypes that align with phData methodologies, standards, and best practices. • Deliver project-based consulting engagements, including backlog support and development, ensuring work is delivered on time, within scope, and with measurable business value. • Analyze, troubleshoot, and tune performance or deployment issues across reports, data models, and underlying platforms as needed. • Recommend best practices to optimize data models, reports, and overall platform architecture, particularly in modern cloud data environments (e.g., Snowflake). • Collaborate with cross-functional partners including data engineering, analytics, and client business stakeholders to deliver successful client engagements. • Manage client expectations by leading regular status meetings, providing clear updates, and proactively soliciting feedback through working sessions and demos. • Provide technical leadership in the use of Power BI and data preparation tools (e.g., Alteryx, KNIME), guiding clients on how to scale and govern their analytics solutions. • Ensure high quality in deliverables through documentation, validation, and adherence to governance, security, and change management standards. • Partner with practice and account leaders to identify opportunities to expand analytics use cases, improve delivery patterns, and standardize reusable approaches. • Contribute to internal initiatives such as developing accelerators, templates, and best-practice playbooks for Power BI, data preparation, and modern BI. • Share knowledge with peers through mentoring, informal coaching, and collaborative problem solving. • Represent phData with professionalism in all interactions, communicating clearly with both technical and non-technical stakeholders.

Latin America
Oracle logo

Senior Principal Consultant

Oracle

Oracle, headquartered in Austin, Texas, is a global leader in computing solutions. The company specializes in database management systems, cloud-engineered systems, and enterprise

Consultant14 days ago

Role Description An experienced consulting professional who has a broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties that require independent judgment to implement OFSS products and technologies that meet customer specifications. - Applies OFSS methodologies, company procedures, and best practices to deliver functional and technical solutions on complex customer engagement(s). - Develops and configures detailed solutions for complex projects. - May lead solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget. - May act as the team lead on projects, providing coaching, guidance and feedback to develop skills of team members. - Effectively liaises with client management and participates in business development activities. - May work at various unanticipated locations throughout U.S. May telecommute. Qualifications - Bachelor’s degree in Computer Science, Engineering or related field. - 2 years of experience in the job offered or in a Principal Consultant-related occupation. Requirements - Business Use Case Analysis, Banking Product Implementation, User story creation and validation. - Data Analysis, Data Migration, Agile Methodologies, JIRA features and Reports. - Stakeholder Relations, Defect Management, Quality Assurance. - Test Automation, PLSQL, SoapUI, JQL, REST API & Webservices. - SQL database queries, scripting. - Requirement Gathering. Benefits - Flexible medical options. - Life insurance. - Retirement options. - Opportunities for community involvement through volunteer programs. Company Description Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

United States