The Community Solution Education System

Role Description The Social Media Director is a strategic leader responsible for elevating, expanding, and optimizing the social media presence across The Community Solution Education System's institutions. This role leads the development and execution of data-driven social media strategies that strengthen brand visibility, engage target audiences, and drive institutional goals. The Social Media Director oversees a team of geographically distributed Content Creators embedded in key markets, fostering a culture of accountability, creativity, collaboration, and continuous improvement while ensuring alignment with institutional brand standards and marketing priorities. The ideal candidate is a strategic and analytical social media leader with a deep understanding of audience behavior, digital trends, paid and organic social strategy, and emerging technologies. They are equally comfortable developing enterprise-level strategy, coaching high-performing teams, leveraging AI to increase efficiency and impact, and translating performance data into actionable business recommendations. Responsibilities - Social Media Strategy & Execution - Develop and lead multi-platform social media strategies that align with marketing, enrollment, and brand objectives. - Identify opportunities to expand institutional reach through emerging platforms, evolving content formats, creator partnerships, and innovative engagement strategies. - Ensure an integrated balance of paid and organic social strategies, partnering closely with digital marketing teams to maximize campaign performance. - Monitor platform updates, algorithm changes, audience behavior, and industry trends to keep institutional social strategies innovative and competitive. - Evaluate and implement AI-powered tools and workflows that improve content planning, production efficiency, audience engagement, social listening, and campaign optimization while maintaining brand quality and authenticity. - Team Leadership & Content Development - Lead, coach, and develop a geographically distributed team of Content Creators, establishing clear expectations, accountability, professional development, and consistent performance standards. - Foster a collaborative, high-performing team culture focused on creativity, operational excellence, continuous learning, and measurable results. - Establish editorial direction, content strategies, and quality assurance processes to ensure all content is engaging, accurate, on-brand, and optimized for platform best practices. - Collaborate with designers, videographers, copywriters, and institutional stakeholders to develop compelling multimedia campaigns. - Guide the development of student-generated content, influencer partnerships, ambassador programs, and community engagement initiatives that strengthen brand affinity and authenticity. - Performance Analysis & Optimization - Establish meaningful KPIs and performance benchmarks aligned with marketing, enrollment, brand awareness, and audience engagement goals. - Develop executive-level reporting dashboards that communicate channel performance, campaign effectiveness, audience insights, and strategic recommendations. - Analyze trends across platforms to identify opportunities for optimization, resource allocation, and future campaign planning. - Lead ongoing experimentation through A/B testing, content optimization, audience segmentation, and platform-specific best practices. - Leverage platform analytics, enterprise reporting tools, and AI-driven insights to continuously improve performance and operational efficiency. - Collaboration & Brand Alignment - Partner cross-functionally with marketing, communications, admissions, creative, and institutional leadership teams to ensure social media strategies support enterprise priorities. - Ensure consistent brand voice, messaging, and storytelling across all institutional social channels. - Partner with PR and crisis communications teams to support reputation management, social listening, and rapid response communications. - Develop and maintain enterprise social media standards, governance, workflows, training, and best practices that promote consistency, quality, and scalability. - Build strong working relationships with institutional partners through regular communication and periodic travel to campuses and key organizational events. Qualifications - Bachelor's degree in Marketing, Communications, Digital Media, or a related field. - 7+ years of progressive experience in digital marketing, social media strategy, or communications, including experience leading and developing high-performing teams. - Demonstrated success managing geographically distributed teams in a collaborative, fast-paced environment. - Deep knowledge of social platform algorithms, audience engagement strategies, emerging trends, and enterprise social media management tools. - Experience leveraging AI-powered tools to improve workflow efficiency, content development, reporting, and campaign performance. - Strong analytical skills with experience developing executive reporting, dashboards, and strategic performance recommendations using platforms such as Google Analytics, Meta Business Suite, Sprout Social, or similar tools. - Proven success leading cross-platform campaigns that drive measurable business outcomes, audience growth, and engagement. - Excellent communication, leadership, organizational, and cross-functional collaboration skills. - Experience working within complex, multi-brand organizations; nonprofit or higher education experience preferred. - Willingness and ability to travel regularly to institutional campuses, conferences, and organizational meetings as needed. Benefits - Generous compensation and benefits package. - Generous paid time-off. - Medical and dental insurance coverage. - Life and disability insurance. - Retirement plan with employer contribution. - Multiple flexible spending accounts. - Tuition reimbursement. Company Description The Community Solution is an Equal Opportunity Employer.

Role Description The Project and Conference Manager will play a pivotal role in planning, coordinating, and executing a wide range of academic projects and conferences. This position will involve working closely with faculty, staff, and external partners to ensure the successful implementation of various academic initiatives and events. - Project Management: - Collaborate with relevant stakeholders to initiate, plan, and execute academic projects. - Develop project plans, timelines, and budgets. - Monitor project progress and make adjustments as necessary to ensure on-time delivery. - Coordinate resources, including personnel and materials, to support project goals. - Maintain clear communication with project stakeholders and provide regular updates. - Conference Planning: - Plan and oversee the University Learning Experience, academic retreats, symposia, and workshops. - Manage all aspects of conference logistics, including venue selection, registration, catering, and audiovisual needs. - Collaborate with faculty and staff to create conference programs and schedules. - Coordinate with external speakers and presenters. - Ensure a seamless on-site experience for conference attendees. - Budget Management: - Develop and manage budgets for projects and conferences. - Monitor expenses, track revenue, and prepare financial reports. - Seek funding opportunities and grants to support academic initiatives. - Vendor and Stakeholder Relations: - Identify and select vendors, contractors, and service providers. - Negotiate contracts and agreements. - Cultivate relationships with internal and external stakeholders, including faculty, students, alumni, The Community Solution staff, and industry partners. - Evaluation and Reporting: - Collect feedback and evaluations from participants to assess the success of projects and conferences. - Conduct After Activity Reviews for use in future planning. - Prepare comprehensive post-event reports for university leadership. Qualifications - Bachelor's degree in a relevant field (Master's degree preferred). - Previous experience in project management and event planning, preferably in higher education. - Strong organizational and time-management skills. - Excellent communication and interpersonal abilities. - Creativity and the ability to think strategically. - Strong attention to detail and problem-solving skills. - Ability to work independently and collaboratively in a team environment. Requirements - Demonstrated skill in working collaboratively with a wide range of stakeholders with differing goals and priorities; experience building working relationships in various areas, including higher education or corporate settings. - Proficiency in budget management and financial reporting. - Familiarity with event management software and tools. Benefits - Generous paid time-off. - Medical and dental coverage. - Company-paid life and disability insurance. - Retirement plan with employer contribution. - Multiple flexible spending accounts (FSA). - Tuition reimbursement. - Professional development. - Regular employee appreciation events.

Role Description The Senior Project Manager is a key member of the Project Management Office (PMO), responsible for leading strategic initiatives and core PMO operations in a fast-paced IT environment. This role combines end-to-end project delivery with ownership of governance processes, including IT change management and project intake. This position manages a portfolio of technical and operational projects and ensures consistency, visibility, and accountability across PMO activities. The role requires independent execution, strong stakeholder coordination, and the ability to bring structure to ambiguous environments. The position reports to the Director of Project Management, Information Technology. - Project Delivery & Execution - Manage 2–5 concurrent projects across technical, operational, and service delivery domains. - Develop and maintain detailed project plans, timelines, milestones, and deliverables. - Deliver projects on time, within scope, budget, and quality standards. - Identify, assess, and mitigate project risks and issues. - Apply Agile, Waterfall, or hybrid methodologies based on project needs. - PMO Operations & Governance - Lead IT change management processes, including documentation, approvals, and tracking. - Manage the IT project intake lifecycle, including prioritization and resource alignment. - Maintain PMO standards, templates, tools, and governance processes. - Ensure compliance with organizational and technology governance requirements. - Stakeholder Communication & Collaboration - Provide weekly or bi-weekly project status updates to stakeholders. - Facilitate project meetings, design sessions, and executive reviews. - Collaborate with both technical teams and business stakeholders to align priorities. - Prepare reporting dashboards using Jira, Microsoft Teams, and related tools. - Operational Excellence & Continuous Improvement - Identify process improvement opportunities to reduce delivery timelines and increase efficiency. - Promote adoption of standardized project management practices. - Ensure all project documentation is complete and current. Qualifications - Proficiency in Microsoft 365 tools (Teams, Word, Excel, PowerPoint) - Hands-on experience with Jira, or comparable project management tools - Ability to manage both project-based work and ongoing operational responsibilities - Experience producing structured project reporting (status reports, dashboards, metrics) - Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field or 8+ years of equivalent professional experience in IT project management - Project Management Professional (PMP) certification or minimum 7 years of project management experience in lieu of certification Requirements - Minimum 5 years of IT project management experience - Experience managing at least 2–3 concurrent projects at one time - Experience working in Agile or hybrid delivery environments - Experience working with AI-assisted, automated workflows, or digital process tools in a professional setting Preferred Qualifications - Experience in higher education, nonprofit, or mission-driven organizations - Experience working with Student Information Systems (SIS), Customer Relationship Management (CRM) platforms, and Learning Management Systems (LMS) - Knowledge of FERPA or other data privacy/regulatory frameworks Working Conditions - Remote work environment with prolonged periods of sitting and computer use - May require occasional travel for meetings, training, conferences, or organizational events (up to 10%) - Ability to work occasional extended hours during critical project phases Benefits - Generous compensation and benefits package - Opportunity to work for a leader in the field of education - Generous paid time-off - Medical and dental insurance coverage - Life and disability insurance - Retirement plan with employer contribution - Multiple flexible spending accounts - Tuition reimbursement Application Process Please note the screening, recruitment, and selection process is managed by recruiting staff and hiring managers with the aid of artificial intelligence to evaluate candidates against job requirements. The artificial intelligence tool is a resource only and all employment decisions are made by staff members. When you apply, it is recommended you utilize the option to parse your resume into the application. To ensure your experience is accurately reflected, please review and complete all application fields—even if you auto-fill from your resume. For the best results, tailor your resume to the job description, highlight key qualifications and skills, and use clear, consistent formatting. This helps our AI tools read and assess your application more effectively. We are committed to regularly monitoring the process for fairness and remove personally identifiable information during evaluation.

Role Description Saybrook University is seeking an Admissions Specialist to join its enrollment management team. This opportunity is a remote-work position. The Admissions Specialist is responsible for recruiting students for degree programs at Saybrook University and for all phases of the admission process, from successfully contacting inquiries to qualifying students for admission selection and enrollment. The Admissions Specialist is an individual contributor who may be assigned to enroll for a limited number of colleges or degree programs. The successful candidate will be an articulate, organized, results-driven, dynamic, and enthusiastic individual contributor, leader, and team player. This position provides an excellent opportunity for a talented and committed professional whose skills and attitude complement a dynamic, collegial team. - Clearly articulates the mission and value of the university to prospective students. - Provides superior customer service to students through the entire admission process. - Responds to all new inquiries quickly and maintains consistent communication with all students throughout the admission process. - Completes a high level of outbound calls per day to reach prospective students in a timely manner. - Effectively maintains Salesforce database through inquiry management, proper documentation, logging of calls and activities, and purposeful contact strategy. - Conducts telephone-based, virtual, and in-person consultations to qualify prospective students on their educational goals and interests, to explain available academic programs, to advise them on admission requirements, and to ensure that all admission paperwork is completed properly. - Provides more in-depth counseling for undecided students. - Consistently achieves behavioral and performance expectations as outlined in the annual performance review. - Communicates academic department decisions appropriately, adhering to all policies and procedures. - Performs other duties as assigned. Qualifications - Bachelor’s degree required. Master’s degree preferred. - A minimum of 2 years admissions experience is required. - Experience with student information systems, database management systems, and online marketing and recruitment experience highly desired. - The ability to work evenings and weekends is required. - Must be able to lift at least 20 pounds, move furniture and be able to physically set up rooms for meetings. - Valid driver’s license and willingness to travel. Benefits - Generous paid time-off - Medical and dental coverage - Company-paid life and disability insurance - Retirement plan with employer contribution - Multiple flexible spending accounts (FSA) - Tuition reimbursement - Professional development - Regular employee appreciation events Company Description Saybrook University is an Equal Opportunity Employer.

Role Description Saybrook University is seeking an Academic Department Chair for its Clinical Psychology program. This leader must be able to guide the program through the self-study process and advance its pursuit of APA accreditation. Academic Department Chairs (ADC) are university leaders that encourage and foster excellence in scholarship, teaching and learning, professional and university service, student success, and collegiality. Under the direction of the Dean, the Department Chair will oversee: - Curriculum development - Supervision of faculty and student progress - Management of administrative tasks - Teaching specific courses They oversee the department as an academic unit, facilitating: - Curricular innovation - Student enrollment - Instructional delivery - Program assessment and accreditation - Faculty workload planning - Annual goal setting ADCs work collaboratively with faculty and staff across Saybrook University in support of its mission, vision, and strategic aims. Qualifications - Doctorate (PhD or PsyD) in Clinical Psychology from a regionally accredited institution of higher learning - Minimum of 5 years of combined faculty and administrative experience, including leadership experience within a doctoral-level program - Direct experience leading an American Psychological Association (APA) accredited doctoral program - License or certification in appropriate discipline (i.e., clinical psychology, counseling, coaching, etc.) - Experience interfacing with institutional accreditors (e.g. WSCUC and HLC) and state regulatory/licensure bodies - Strong interpersonal, collaboration, and communication skills - Willingness to develop strong organization, delegation, and follow-through skills - Experience leading projects and/or teams - Record of scholarship sufficient to support and facilitate faculty scholarly activity at the doctoral faculty level - Passion for innovative pedagogy and demonstrated teaching quality in online and hybrid environments - Established record of meaningful service to department, university, discipline, and/or community Requirements - Three (3) to five (5) years academic administrative experience or equivalent - Success in guiding processes through a shared governance environment - Demonstrated orientation toward innovation, experimentation, and change Benefits - Generous paid time-off - Medical and dental coverage - Company-paid life and disability insurance - Retirement plan with employer contribution - Multiple flexible spending accounts (FSA) - Tuition reimbursement - Professional development - Regular employee appreciation events Company Description Saybrook University was founded over 50 years ago by some of the greatest minds of the 20th century and continues to inspire a new generation of innovators. A non-profit, regionally accredited university known for its commitment to humanistic studies and rigorous research, Saybrook University’s academic model centers the student in everything we do to provide a unique, transformational learning experience. Saybrook offers advanced degrees in organizational systems, psychology, mind-body medicine, and counseling through flexible learning formats, helping students remain active contributors in their fields as they advance their education. Saybrook University is proud to be a diverse, inclusive community of creative, compassionate innovators dedicated to pursuing new ways of thinking and doing for our professions, organizations, and communities. Saybrook University is an Equal Opportunity Employer. For more information, visit www.saybrook.edu .

Role Description The Community Solution Education System seeks an experienced and strategic Benefits Manager to oversee, administer, and continuously enhance the organization’s employee benefits and leave programs, including healthcare, retirement, wellness, and leave administration (FMLA, ADA, Workers’ Compensation, STD, LTD, and related leave programs). This position plays a critical role in ensuring employees have a positive and supported experience throughout the benefits lifecycle while maintaining operational excellence, compliance, and effective vendor performance. The Benefits Manager serves as a key functional role responsible for: - Assessing and improving benefit programs - Optimizing Workday benefits functionality - Strengthening employee education and engagement - Ensuring transparency and collaboration across Payroll, HR Operations, HRIS, Finance, Legal, and institutional stakeholders This position reports directly to the CHRO. Qualifications - Strong knowledge of federal, state, and local benefits and leave regulations, including ACA, COBRA, HIPAA, ERISA, FMLA, ADA, Workers’ Compensation, STD, LTD, and related compliance requirements - Demonstrated understanding of benefits administration operations, process improvement, systems integration, and employee support models - Strong proficiency with Workday Benefits administration and related HR systems functionality - Ability to assess and improve operational workflows, documentation, and employee experience related to benefits administration - Experience managing vendor relationships, service delivery expectations, and implementation efforts - Strong analytical, organizational, communication, problem-solving, and project management skills - Ability to collaborate cross-functionally with Payroll, HR Operations, HRIS, Finance, Legal, managers, and external vendors - Ability to manage sensitive and confidential information with professionalism and discretion Requirements - Bachelor’s degree in Human Resources, Business Administration, or related field required - Minimum of 5 years of progressive experience in benefits administration and leave management, including healthcare, retirement, and complex leave programs - Experience administering and optimizing HRIS Benefits functionality and related HR systems, with experience in Workday preferred - Experience managing benefits compliance activities, audits, reporting, and regulatory administration - Experience leading benefits implementations, vendor transitions, process improvements, or operational enhancement initiatives preferred Benefits - Generous compensation and benefits package - Generous paid time-off - Medical and dental insurance coverage - Life and disability insurance - Retirement plan with employer contribution - Multiple flexible spending accounts - Tuition reimbursement Company Description The Community Solution Education System (The Community Solution), founded in 2009, is a pioneering collaborative network of higher education institutions. Its defining characteristic is its commitment to “systemness;” a strategic coordination of multiple components that creates a synergistic whole greater than the sum of its parts. This collaboration empowers the institution to evolve and adapt, broadening accessibility, and creating innovative programs responsive to the evolving needs of its students and the global community. Through its partnership with The Community Solution, Saybrook is not just improving its own institution, but actively contributing to a transformative model for higher education that prioritizes collaboration, efficiency, and shared success.

Role Description The Student Accounts Advisor is responsible for assisting students in understanding and meeting their financial obligations by performing a range of functions for students including: - Making contact for payment - Posting tuition refunds - Scheduling student refund and stipend checks - Offering and scheduling payment plan options - Setting up payment plans - Processing tuition and fee payments - Setting up direct deposit - Working on collections - Interacting with other offices to ensure the highest level of student satisfaction regarding any questions or concerns regarding students’ accounts Position responsibilities include, but are not limited to: - Serving as primary contact for students across campuses with account related questions - Communicating with students via email and telephone to ensure timely receipt of scheduled payments - Establishing repayment schedules and setting up payment plans based on school policy and students’ financial situations - Working on collections efforts, including making collection calls and following up on delinquent accounts - Setting up and maintaining student direct deposit information for refunds and stipend disbursements - Documenting, recording, and maintaining information about student communication and changes to students’ accounts in Anthology - Collecting and posting tuition and fee payments to students’ accounts - Posting student fees that are not automated to student accounts (i.e., late payment fees, add/drop fees, health insurance fees, etc.) - Reviewing packaging of federal and other fund sources completed by the financial aid department and determining any unmet needs - Adhering to all school policies and procedures and applicable federal and state regulations and all accrediting agencies’ standards and requirements related to student aid disbursement - Performing other duties as assigned by the Associate Director of Student Accounts Qualifications - Excellent verbal and written communication skills - Strong customer service skills including meeting quality standards and evaluating student satisfaction - Capability to make collection calls and discuss finances with students - Strong critical thinking, reasoning, and decision-making skills - Strong organizational and time management skills - Interest in further expanding federal and state regulations and requirement knowledge as it relates to student aid disbursement - Ability to apply and adapt policies and procedures to achieve specific outcomes - Ability to perform basic mathematical functions (i.e., addition, subtraction, multiplication, and division) - Proficiency in Microsoft Office (i.e., Outlook, Excel, Word) and Anthology (preferred, but not required) - Ability to work overtime as required - Punctuality and reliability - Ability to work independently Requirements - Bachelor’s Degree preferred - Three to four years of customer service experience preferred - Experience related to conflict resolution required - Title IV and/or Higher Education experience required Benefits The Community Solution offers a generous compensation and benefits package, including: - Generous paid time-off - Medical and dental insurance coverage - Life and disability insurance - Retirement plan with employer contribution - Multiple flexible spending accounts - Tuition reimbursement Application Process Please note the screening, recruitment, and selection process is managed by recruiting staff and hiring managers with the aid of artificial intelligence to evaluate candidates against job requirements. The artificial intelligence tool is a resource only and all employment decisions are made by staff members. When you apply, it is recommended you utilize the option to parse your resume into the application. To ensure your experience is accurately reflected, please review and complete all application fields—even if you auto-fill from your resume. For the best results, tailor your resume to the job description, highlight key qualifications and skills, and use clear, consistent formatting. This helps our AI tools read and assess your application more effectively. We are committed to regularly monitoring the process for fairness and remove personally identifiable information during evaluation.

Role Description Saybrook University seeks part-time adjunct faculty members to serve on doctoral candidacy and dissertation research committees in the Department of Transformative Social Change (TSC). The university is committed to academic excellence within its faculty, staff, and student body and is recruiting passionate educators to support its mission. Adjunct faculty in the TSC program report to the TSC Department Chair. Position Responsibilities: - Complete requisite dissertation training. - Serve as dissertation reader/subject matter expert on dissertation committees as determined by the student’s Department Chair and dissertation policies. - Collaborate with committee members to communicate student progress and participate in ad hoc dissertation committee meetings. - Use the provided rubrics to review student work based on student program requirements. - Provide meaningful written feedback for student work using track changes. - Attend student proposal orals and dissertation orals. - Maintain technical skills related to Saybrook systems and procedures, including Canvas LMS, research administration (Mentor IRB), and petitions to form dissertation committee (Mentor Petitions). - Facilitate ongoing communication with units within the Office of Research, Innovation, and Sponsored Projects (ORISP), including but not limited to the academic Department of Research and Dissertation Services. - Complete all Saybrook University new hire training, as required by federal and state law, in addition to any applicable ongoing employee training to foster a safe and productive work community. - Collaborative Institutional Training Initiative (CITI) training: Dissertation faculty must obtain and maintain a current (within the last 3 years) verification of CITI program Saybrook Researcher's human subjects training certification prior to the student's submission to the Institutional Review Board (IRB) and until the research is complete. When initial CITI training has expired, they will need to complete the Saybrook Researchers Refresher training. Dissertation Subject Matter Knowledge/Reader Responsibilities: - Contribute to assessing the student’s subject matter knowledge. - Collaborate with the dissertation chair to support the student through the construction of the proposal and dissertation and the execution of the applied research. - Provide written feedback regarding the subject matter in all parts of the proposal and dissertation. - Use the provided rubrics. Qualifications - Expertise in the field of Transformative Social Change. - Graduate degree in related field, e.g., Ph.D. - Prior teaching experience in peace studies, conflict resolution, social sciences, and/or advocacy or related fields. - Prior online teaching experience preferred. Requirements - Each member must have primary U.S. residency. - Each member must be degreed at the doctoral level. - Minimum of two years record of successful dissertation mentorship. - Mastery of Office 365 suite. - Mastery of APA 7 publication style. - Ability to use software for data analysis as needed (SPSS, NVivo) and educational software (Grammarly, ReciteWorks, TurnitIn). - Experience teaching using the Canvas learning management system. Benefits - Generous paid time-off. - Medical and dental coverage. - Company-paid life and disability insurance. - Retirement plan with employer contribution. - Multiple flexible spending accounts (FSA). - Tuition reimbursement. - Professional development. - Regular employee appreciation events. Company Description Saybrook University was founded 50 years ago by some of the greatest minds of the 20th century and continues to inspire a new generation of innovators. A non-profit regionally accredited university known for its commitment to humanistic studies and rigorous research, Saybrook University’s academic model puts the student at the center of everything we do to provide a unique, transformational, learning experience. Saybrook offers advanced degrees in organizational systems, psychology, mind-body medicine, and human science, all in flexible learning formats to help students continue to be active contributors to the fields they work in while they advance their education. Saybrook University is proud to be a community of creative, compassionate innovators dedicated to pursuing new ways of thinking and doing for our professions, organizations, and communities.

Role Description The Associate Director of Student Accounts provides strategic leadership and operational oversight for the Office of Student Accounts across the colleges of The Community Solution. This position directs and mentors a team of student accounts advisors, develops and implements departmental processes and procedures, and ensures compliance with institutional, federal, and state regulations. The Associate Director serves as a collaborative partner with the Registrar's Office, Academic Advising, and Title IV Financial Aid Administration to support holistic student success. This role also leads staff training and development efforts, ensuring a knowledgeable, high-performing team. The Associate Director is student-centered and has a strong command of customer service and the student finance lifecycle. - Operations & Compliance: - Co-manage the day-to-day operations of the Student Accounts Office, ensuring efficient workflows, service consistency, and a high-quality student experience. - Oversee the assessment and posting of all tuition and fees, ensuring accuracy, completeness, and compliance with institutional billing policies. - Conduct weekly quality assurance reviews of Title IV credit balances, ensuring accuracy and compliance with federal financial aid regulations. - Student Engagement & Retention: - Develop and deploy proactive engagement strategies to guide students toward timely commitment to financing plans, reducing barriers to enrollment and retention. - Analyze billing hold trends within CNS, partnering with college Student Services teams to develop data-informed strategies that support student retention and re-enrollment. - Monitor past-due student accounts and oversee advisor outreach, ensuring consistent follow-up and timely resolution. - Develop and execute targeted student communications to address outstanding balances, billing updates, and financial deadlines in a clear and student-centered manner. - Team Leadership & Development: - Supervise and evaluate team performance through regular QA reviews of advisor calls, form processing, and customer service scorecards. - Lead new hire onboarding and training, equipping incoming staff with the knowledge and tools to deliver exceptional student financial services. - Serve as the primary escalation resource for complex or sensitive student inquiries, providing timely resolution and guidance to Student Accounts Advisors. - Reporting & Analysis: - Compile and distribute monthly KPI reports related to email and phone volume, translating data into insights that inform staffing and service delivery decisions. - Perform additional duties as assigned by the Director of Student Accounts. Qualifications - Demonstrated knowledge of business and management principles, including strategic planning, resource allocation, and human resource modeling. - Proven ability to apply, adapt, and enforce policies and procedures to achieve specific operational and compliance objectives. - Excellent customer service skills, including the ability to maintain quality standards and evaluate student satisfaction. - Strong verbal and written communication skills, with the ability to clearly explain complex financial information to students and staff. - Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and Teams. - Strong critical thinking and decision-making skills, with the ability to handle complex or sensitive situations with confidence. - Excellent organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment. Requirements - Bachelor's degree in Business Administration, Finance, Higher Education Administration, or a related field required. - Minimum of 3 years of progressive experience in higher education, accounting, finance, or a related field. - Supervisory or people management experience, including coaching, performance evaluation, and team development. - Experience with student records management systems such as Banner, Anthology Student, or PeopleSoft. - Experience working under and interpreting federal and state regulations related to student aid disbursement, billing, and account management. Preferred - Master's degree strongly preferred. - Prior experience in a student accounts, bursar, or financial services environment within a higher education setting. Working Conditions - This is a fully remote position; employees must have access to a reliable internet connection and a dedicated, professional workspace conducive to productivity and confidentiality. - This role is primarily sedentary in nature, requiring extended periods of sitting and working at a computer. - Occasional travel may be required for institutional meetings, training, or college-related events. Benefits - Generous compensation and benefits package. - Generous paid time-off. - Medical and dental insurance coverage. - Life and disability insurance. - Retirement plan with employer contribution. - Multiple flexible spending accounts. - Tuition reimbursement. Application Process Please note the screening, recruitment, and selection process is managed by recruiting staff and hiring managers with the aid of artificial intelligence to evaluate candidates against job requirements. When you apply, it is recommended you utilize the option to parse your resume into the application. To ensure your experience is accurately reflected, please review and complete all application fields—even if you auto-fill from your resume. For the best results, tailor your resume to the job description, highlight key qualifications and skills, and use clear, consistent formatting. This helps our AI tools read and assess your application more effectively. We are committed to regularly monitoring the process for fairness and remove personally identifiable information during evaluation.

Role Description The Institutional Review Board (IRB) is responsible for the review of all human subject research conducted at all campuses of The Chicago School. The IRB Associate Director will assist the IRB Director with all administrative activities associated with processing applications for IRB review. - Assist in the processing of all research applications for all Campuses the IRB Committee reviews in accordance with the federal regulations. - Assist in conducting preliminary reviews of all IRB applications to ensure compliance with The Chicago School IRB policies and federal regulations. - Assist in responding to inquiries from students & faculty regarding research activities. - Review requests for IRB Exemption. - Review Modification Requests. - Send applications to IRB members for review. - Prepare documents for and attend IRB Meetings. - Draft minutes from the IRB meeting. - Preparation of all correspondence to researchers that convey the IRB Committee decisions and contingencies for IRB approval. - Assist in maintaining IRB database. - Assist in conducting training sessions for students and faculty. - Other duties as assigned by the IRB Director. Qualifications - Bachelor’s degree from an accredited college. - A minimum of 3 years of direct experience in IRB Administration. - Certified IRB Professional or willing to obtain certification within 1 year. Requirements - Knowledge of the OHRP regulations regarding the protection of human research participants. - Knowledge of the principles of ethical conduct of research with human subjects. - Excellent written and oral communication skills. - Strong analytical, time management, and multi-tasking skills. - Ability to work independently and as part of a team. - Ability to prioritize work and meet deadlines. - Ability to complete tasks and adjust to changing needs. - Knowledge of MS Office & Excel. Benefits - Generous paid time-off. - Medical and dental coverage. - Company-paid life and disability insurance. - Retirement plan with employer contribution. - Multiple flexible spending accounts (FSA). - Tuition reimbursement. - Professional development. - Regular employee appreciation events. Company Description The Chicago School is an Equal Opportunity Employer.