Role Description We’re looking for an experienced Project Manager with MSP or IT industry experience to oversee the planning, coordination, and successful delivery of multiple projects across the business. This role requires a proactive and highly organised individual who can manage competing priorities, communicate effectively with both technical and non-technical stakeholders, and ensure projects remain on track in terms of scope, timelines, budgets, and client expectations. The ideal candidate is someone who thrives in a fast-paced environment, takes initiative, and can confidently lead projects from kickoff through completion while maintaining strong client relationships throughout the process. Key Responsibilities - Act as the primary point of contact for clients throughout the project lifecycle - Lead project planning, execution, and implementation across multiple concurrent projects - Define project scope, deliverables, timelines, resource requirements, and project objectives - Create, maintain, and manage project schedules and workflows - Coordinate internal teams, technical resources, vendors, and stakeholders to ensure successful project delivery - Monitor project progress, risks, budgets, and deliverables while proactively resolving issues - Facilitate project meetings and provide regular project updates to both internal teams and clients - Prepare project reports, spend tracking, forecasting, and documentation throughout the project lifecycle - Assist with change management initiatives and support smooth project transitions - Communicate technical information clearly to both technical and non-technical stakeholders - Ensure projects are delivered on time, within scope, and aligned with client expectations - Contribute to process improvements and project management best practices within the business Qualifications - Minimum 5 years of Project Management experience - Previous MSP or IT industry experience is highly preferred - Strong understanding of project management methodologies such as Waterfall and Agile - Experience using project management tools such as Jira, Asana, Monday.com, MS Project, or similar platforms - Excellent organisational and time management skills with the ability to manage multiple projects simultaneously - Strong leadership and stakeholder management capabilities - Experience managing project budgets, forecasting, and resource allocation - Ability to identify, assess, and mitigate project risks proactively - Strong problem-solving and decision-making skills - Excellent written and verbal English communication skills - Ability to communicate effectively with both technical and non-technical stakeholders - Experience contributing to or managing the Scope of Work (SOW) documentation - Ability to work autonomously while maintaining close attention to detail - Strong interpersonal skills and ability to build long-term client relationships Nice to Have - PMP Certification or other Project Management certifications - Experience with organisational change management - Familiarity with IT infrastructure, cloud services, cybersecurity, or managed IT environments - Exposure to security and data privacy standards or compliance requirements - Vendor management and procurement coordination experience - Experience mentoring or leading cross-functional teams - Experience working with Australian businesses or international remote teams Work Arrangement & Expectations This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to: - Disclose any existing ongoing roles or client work - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)

• Act as a strategic business partner to assigned book of business of enterprise accounts in a variety of verticals across brands and retailers and lead as the point of contact focused on long-term mutually beneficial partnerships. • Responsible for growing customer lifetime value, which includes identifying upsell/cross sell opportunities, reducing churn, and partnering with teams to impact revenue. • Support the team to provide an exceptional service experience, including onboarding and integration, analysis on utilization ROI, and strategy recommendations; own the entire post-sale customer journey. • Forecast, drive, and negotiate renewal and upsell terms to improve retention and expansion rates; collaborate with Sales and RevOps accordingly. • Act as the voice of the customer and partner cross-functionally with teams to collect product feedback to achieve measurable product adoption objectives. • Analyze usage data and customer behavior to deliver value-driven touchpoints, insights, personalized recommendations. • Lead and conduct regular business reviews and strategic check-ins to demonstrate ROI and deepen customer relationships. • Support all day-to-day business operations associated with customers including month end billing review of partners and continuous process and documentation improvements.

• Act as a strategic business partner to assigned book of business of enterprise accounts in a variety of verticals across brands and retailers and lead as the point of contact focused on long-term mutually beneficial partnerships • Responsible for growing customer lifetime value, which includes identifying upsell/cross sell opportunities, reducing churn, and partnering with teams to impact revenue • Support the team to provide an exceptional service experience, including onboarding and integration, analysis on utilization ROI, and strategy recommendations; own the entire post-sale customer journey • Forecast, drive, and negotiate renewal and upsell terms to improve retention and expansion rates; collaborate with Sales and RevOps accordingly • Act as the voice of the customer and partner cross-functionally with teams to collect product feedback to achieve measurable product adoption objectives • Analyze usage data and customer behavior to deliver value-driven touchpoints, insights, personalized recommendations • Lead and conduct regular business reviews and strategic check-ins to demonstrate ROI and deepen customer relationships • Support all day-to-day business operations associated with customers including month end billing review of partners and continuous process and documentation improvements

• Represent the organization on contractual matters and provide expert guidance to internal stakeholders. • Ensure all contracting activities comply with corporate policies, procedures, and governance requirements. • Lead the negotiation and execution of complex commercial contracts. • Review customer RFPs, assess requirements and terms, support proposal development, and coordinate internal approvals. • Identify contractual and business risks and recommend clear, practical mitigation strategies. • Partner with program management and develop an understanding of relevant products, services, and technical considerations. • Deliver strategic analysis and recommendations to support business and contractual decisions. • Prepare accurate, complete, and professionally formatted documentation for negotiations and contractual records. • Maintain organized, audit-ready contract files in accordance with departmental standards. • Manage multiple projects of varying complexity while meeting deadlines and quality expectations. • Support business travel up to 10%.