• Lead Dexcom's end-to-end Oracle Cloud PLM strategy, implementation, and continuous improvement efforts across the organization • Manage the integration of PLM with Finance ERP, MES, QMS, and regulatory compliance tools to ensure seamless product data management • Ensure compliance with FDA, ISO 13485, GMP, and other relevant regulatory standards for medical devices and pharmaceuticals • Collaborate with R&D, Quality, Regulatory Affairs, Manufacturing, and IT teams to standardize and optimize PLM processes • Oversee product data governance, including Bill of Materials (BOM) management, change control, and document control processes • Drive the digital transformation of PLM by implementing best practices, automation, and data analytics • Manage PLM system upgrades, enhancements, and validation in a regulated environment • Train and mentor teams on PLM best practices, system usage, and compliance requirements • Business Partnerships across the Quality organization and portfolio of Enterprise Systems supporting groups such as Global Customer Advocacy, Global Tech Support, Clinical, Medical Affairs • Partner with external vendors and IT teams to support system maintenance, troubleshooting, and improvements.

Role Description We’re looking for an experienced Project Manager with MSP or IT industry experience to oversee the planning, coordination, and successful delivery of multiple projects across the business. This role requires a proactive and highly organised individual who can manage competing priorities, communicate effectively with both technical and non-technical stakeholders, and ensure projects remain on track in terms of scope, timelines, budgets, and client expectations. The ideal candidate is someone who thrives in a fast-paced environment, takes initiative, and can confidently lead projects from kickoff through completion while maintaining strong client relationships throughout the process. Key Responsibilities - Act as the primary point of contact for clients throughout the project lifecycle - Lead project planning, execution, and implementation across multiple concurrent projects - Define project scope, deliverables, timelines, resource requirements, and project objectives - Create, maintain, and manage project schedules and workflows - Coordinate internal teams, technical resources, vendors, and stakeholders to ensure successful project delivery - Monitor project progress, risks, budgets, and deliverables while proactively resolving issues - Facilitate project meetings and provide regular project updates to both internal teams and clients - Prepare project reports, spend tracking, forecasting, and documentation throughout the project lifecycle - Assist with change management initiatives and support smooth project transitions - Communicate technical information clearly to both technical and non-technical stakeholders - Ensure projects are delivered on time, within scope, and aligned with client expectations - Contribute to process improvements and project management best practices within the business Qualifications - Minimum 5 years of Project Management experience - Previous MSP or IT industry experience is highly preferred - Strong understanding of project management methodologies such as Waterfall and Agile - Experience using project management tools such as Jira, Asana, Monday.com, MS Project, or similar platforms - Excellent organisational and time management skills with the ability to manage multiple projects simultaneously - Strong leadership and stakeholder management capabilities - Experience managing project budgets, forecasting, and resource allocation - Ability to identify, assess, and mitigate project risks proactively - Strong problem-solving and decision-making skills - Excellent written and verbal English communication skills - Ability to communicate effectively with both technical and non-technical stakeholders - Experience contributing to or managing the Scope of Work (SOW) documentation - Ability to work autonomously while maintaining close attention to detail - Strong interpersonal skills and ability to build long-term client relationships Nice to Have - PMP Certification or other Project Management certifications - Experience with organisational change management - Familiarity with IT infrastructure, cloud services, cybersecurity, or managed IT environments - Exposure to security and data privacy standards or compliance requirements - Vendor management and procurement coordination experience - Experience mentoring or leading cross-functional teams - Experience working with Australian businesses or international remote teams Work Arrangement & Expectations This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to: - Disclose any existing ongoing roles or client work - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)

• Act as a strategic business partner to assigned book of business of enterprise accounts in a variety of verticals across brands and retailers and lead as the point of contact focused on long-term mutually beneficial partnerships. • Responsible for growing customer lifetime value, which includes identifying upsell/cross sell opportunities, reducing churn, and partnering with teams to impact revenue. • Support the team to provide an exceptional service experience, including onboarding and integration, analysis on utilization ROI, and strategy recommendations; own the entire post-sale customer journey. • Forecast, drive, and negotiate renewal and upsell terms to improve retention and expansion rates; collaborate with Sales and RevOps accordingly. • Act as the voice of the customer and partner cross-functionally with teams to collect product feedback to achieve measurable product adoption objectives. • Analyze usage data and customer behavior to deliver value-driven touchpoints, insights, personalized recommendations. • Lead and conduct regular business reviews and strategic check-ins to demonstrate ROI and deepen customer relationships. • Support all day-to-day business operations associated with customers including month end billing review of partners and continuous process and documentation improvements.

• Act as a strategic business partner to assigned book of business of enterprise accounts in a variety of verticals across brands and retailers and lead as the point of contact focused on long-term mutually beneficial partnerships • Responsible for growing customer lifetime value, which includes identifying upsell/cross sell opportunities, reducing churn, and partnering with teams to impact revenue • Support the team to provide an exceptional service experience, including onboarding and integration, analysis on utilization ROI, and strategy recommendations; own the entire post-sale customer journey • Forecast, drive, and negotiate renewal and upsell terms to improve retention and expansion rates; collaborate with Sales and RevOps accordingly • Act as the voice of the customer and partner cross-functionally with teams to collect product feedback to achieve measurable product adoption objectives • Analyze usage data and customer behavior to deliver value-driven touchpoints, insights, personalized recommendations • Lead and conduct regular business reviews and strategic check-ins to demonstrate ROI and deepen customer relationships • Support all day-to-day business operations associated with customers including month end billing review of partners and continuous process and documentation improvements