Role Description We are seeking a motivated and disciplined co-op student to support the day-to-day administration, maintenance, and governance of HUB International’s ServiceNow platform. This role focuses on platform health monitoring, configuration management, instance hygiene, and supporting test automation execution. The successful candidate will work closely with the platform team to maintain operational standards and contribute to ongoing platform improvements in a remote work environment. Responsibilities: - Platform Administration: Assist with day-to-day administration tasks including user management, role assignments, access reviews, and group maintenance. - Health Monitoring & Remediation: Review Health Scan results, triage findings, and implement configuration-level improvements under team guidance to maintain platform health and performance. - Instance Hygiene: Perform cleanup of stale reports, unused configurations, duplicate records, and update set management to maintain instance quality. - Configuration Support: Assist with configuration changes and platform updates, following established development and promotion standards. - Test Automation Execution: Execute automated test suites using ServiceNow’s Automated Test Framework (ATF) during upgrade and release validation cycles; triage test failures and escalate as needed. - Documentation: Create and maintain documentation for platform processes, configuration changes, and remediation activities. Develop content to ensure future stakeholders are aware of created items and their maintenance requirements. - Stakeholder Collaboration: Work with platform developers, business analysts, and service owners to understand requirements and ensure changes align with platform standards. Communicate effectively to provide necessary updates on task progress. - Troubleshooting: Troubleshoot issues and seek assistance as needed to debug, resolve, or suggest improvements. Qualifications - Currently enrolled in a relevant degree program (e.g., Computer Science, Information Technology, Software Engineering). - Strong interest in IT service management and enterprise platform administration. - Excellent written and verbal communication skills with the ability to provide clear updates to stakeholders. - Ability to work independently and manage time effectively in a remote setting while maintaining a high level of personal discipline and productivity. - Detail-oriented with strong problem-solving and troubleshooting skills. - Familiarity with ServiceNow or similar enterprise platforms is a plus. - Basic understanding of IT concepts such as user access management, configuration management, and change control is a plus. Requirements - Less than 1 year of relevant experience. - No Travel Required. Benefits - Expected pay range: $19 to $21 per hour. - Comprehensive benefit and total compensation packages. - Extended health benefits. - Disability insurance. - RRSP matching. - Paid-time-off benefits. - Eligible bonuses and commissions for some positions. Company Description HUB International is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected under applicable federal, state, or local law. We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team at HUBRecruiting@hubinternational.com . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

• Provides day-to-day platform support/configuration for TSA ServiceNow ITSM/ITOM. • Supports enhancements, testing, documentation, and O&M handoff.

• The ServiceNow Platform Manager is responsible for the overall health, stability, and strategic direction of the ServiceNow platform across the organization. • Serve as the primary point of ownership to ensure it remains secure, scalable, compliant, and aligned with business and IT objectives. • Oversee platform architecture, configuration standards, environment management, integrations, upgrades, and release planning. • Manage vendor relationships, licensing, and platform-related risks while ensuring adherence to security and compliance standards.

• Contribute to the ServiceNow AI platform roadmap and strategy • Lead the outcome-focused delivery of ServiceNow ITAM capabilities • Enforce technical governance policies (platform engineering and development standards) • Manage ServiceNow code quality control processes • Work collaboratively with our ITOM & CMDB experts, infrastructure teams, and vendor(s) • Serve as our ITAM expert across ServiceNow AI platform delivery and AI-powered self-service workflows • Lead workshops, tech solutioning, development, and unit testing for ITOM Discovery and/or Service Mapping and/or ITAM HAM Pro / ITAM SAM Pro • Provides input and sign off on solution design for complex features • Advocate for ServiceNow as the AI digital front door and enterprise asset management platform • Design, develop, and deploy ServiceNow ITAM features (HAM & SAM) • Set up On-premise and SaaS provider integrations to 3rd party asset applications (e.g., MS Office, Adobe Cloud, SCCM/InTune/Entra, Tanium, Jamf, etc.) • Execute discovery runs to ensure like-for-like functionality and validate data collection • Create and utilize reports and dashboards to demonstrate current and historical usage • Assist with configuring content libraries, SCCM, InTune, Entra, Tanium and Jamf Service Graph Connectors • Load, manipulate and maintain enterprise asset data between ServiceNow and other systems • Monitor health, usage, and overall compliance of ServiceNow and its integrated applications • Configure and customize platform components and extend ServiceNow functionalities using UI builder, portal designer, client/server-side scripting, UI policies, business rules, and Flow Designer (aka Workflow Studio). • Collaborate with architects, product owners, and internal customers to understand requirements and deliver high-quality technical solutions on time. • Support the team in managing operational work: tier-2 support and troubleshooting for ServiceNow incidents and operational requests, along with administration functions such as managing users, workflows, tables, and data • Performs access reviews, conducts compliance activities, and serves as delegate for administrative processes • Collaborate with architects, product owners, and internal customers to understand requirements and deliver high-quality technical solutions on time. • Use a systematic approach and a wide breadth of ServiceNow platform knowledge to troubleshoot, identify, and solve technical issues • Utilize tools to regularly monitor and analyze system performance, perform regular maintenance, and proactively take corrective actions as necessary to ensure platform reliability • Responsible for defining requirements, designing workflows, participating in all build/configuration, testing, and implementation activities, as well as analysis and troubleshooting to meet specifications of a project or service request • Monitors and employs source code control techniques and configuration management to ensure configuration is consistent across development and production environments • Ensure application meets SailPoint security standards and best practices • Investigate and advise on new features released by ServiceNow and what impact they could have on current processes • Use scripting tools and ServiceNow functionality to create scripts that automate repetitive tasks • Tailor user interfaces to improve the overall user experience of ServiceNow, leveraging UI builder and custom HTML/CSS/Javascript when necessary