Berkeley Research Group (BRG)

• The ServiceNow Platform Manager is responsible for the overall health, stability, and strategic direction of the ServiceNow platform across the organization. • Serve as the primary point of ownership to ensure it remains secure, scalable, compliant, and aligned with business and IT objectives. • Oversee platform architecture, configuration standards, environment management, integrations, upgrades, and release planning. • Manage vendor relationships, licensing, and platform-related risks while ensuring adherence to security and compliance standards.

Title: Managing Consultant - Risk Adjustment Coding Compliance Locations: Tampa, FL Remote - USA time type Full time job requisition id JR100805 We do Consulting Differently The Coding Compliance Consultant position is a staff consulting position within the Health Analytics Practice (HAP) of BRG. HAP is seeking to add either a Consultant or Managing Consultant to their Coding Compliance team. BRG Healthcare Analytics professionals bring extensive industry experience to deliver data driven, independent, and innovative approaches to complex legal, regulatory, and business challenges. Our core strength is the ability to harness and analyze large amounts of electronic healthcare data and turn it into meaningful and insightful information. Healthcare companies trust our independent thinking and ability to solve unstructured problems. We serve a range of healthcare clients including payors, providers, life sciences companies, and the legal and financial firms that work with the industry. The work of a Coding Compliance Consultant/Managing Consultant will involve execution of engagement work streams that will primarily involve employing certified coding skills to audit provider claims and provider clinical documentation with a particular focus on ICD-10-CM codes that risk adjust under the CMS-HCC model for Medicare. Responsibilities include working with team to develop audit specifications, expert analysis of healthcare claims and supporting documentation, quality control, and development of client deliverables. The Coding Compliance Consultant/Managing Consultant will apply expertise in medical and risk adjustment coding to conduct coding and documentation quality audits, including identifying, tracking, and summarizing discrepancies. The Coding Compliance Consultant/Managing Consultant must have the ability to use critical thinking skills to evaluate the significance of identified discrepancies and be able to effectively communicate findings and results with team members and clients. To perform most effectively, the Coding Compliance Consultant must remain current on CPT-4/HCPCS and ICD-10-CM coding guidelines, AHA coding clinics, and risk adjustment reimbursement reporting requirements and changes to the CMS-HCC model, as well as current government oversight and enforcement activities around risk adjustment. There is a strong preference for the Consultant/Managing Consultant to be based out of our Tampa, FL office in a hybrid capacity. However, remote candidates will also be considered. Job title and compensation to be determined based on qualifications and experience.  Essential Functions - Audit Planning: Has the ability to design coding and documentation audit plans for annual and periodic audits and investigations, using knowledge of key risk areas in coding and documentation compliance. - Conducting Audits and Critiquing External Audits: Performs coding and documentation audits by reviewing medical records and charges to ensure compliance with CPT-4/HCPCS and ICD-10-CM coding guidelines and standards, as well as the Centers for Medicare & Medicaid Services (CMS) coverage guidelines. Work will include reviewing the results of audits conducted by external parties (e.g., CMS RADV audits) and assisting with both identifying records for appeal and drafting narrative appeals. - Analysis, Reporting, and Education: Conducts analysis of audit findings to identify trends/problems in coding and documentation and effectively and recommend areas for improvement. May also lead educational meetings with providers/health plans/legal counsel to review the audit findings. - Compliance Program Activities: Has the ability to assist with reviewing, editing, or writing policies and procedures related to billing and coding compliance risk adjustment operations, and provider/coder education trainings. - Other job responsibilities include: - Serves as a subject matter expert on interpretation and application of coding and documentation guidelines; - Recommends procedural or policy changes to improve coding and documentation practices based on industry knowledge and audit findings; - Monitors relevant resources, publications, and current government compliance and enforcement activity related to high-risk compliance areas; - Stays current on coding guidelines, risk adjustment reimbursement requirements, and changes to the CMS-HCC model; - Generates client deliverables and make valuable contributions to expert reports; - Manages client relationships and communicate results and work product as appropriate; - Manages junior staff and delegate assignments as directed by more senior managers; - Demonstrates creativity and efficient use of relevant software tools and analytical methods to develop solutions; - Participates in group practice meetings, contribute to business development initiatives and office functions such as staff training and recruiting; - Prioritizes assignments and responsibilities to meet goals and deadlines. - Complies with HIPAA laws and regulations and all applicable company rules and policies. Qualifications - Bachelor Degree in Health Information Management or related healthcare field. - Minimum of 5 years of risk adjustment coding experience as an auditor/coder within a health plan or medical group/physician office setting. - Minimum of 3 years of medical coding experience (CPT-4/HCPCS and ICD-10-CM) in a medical group/physician office setting. - Active certification in medical coding (CPC or CCS-P) through AAPC or AHIMA, as well as active certification as a risk adjustment coder (CRC) through AAPC. - Preference will be given to candidates who are certified in medical auditing, certified in healthcare compliance, and/or current or former licensed clinicians (e.g., RN). - Comprehensive knowledge of Medicare rules, regulations, and guidelines as they apply to coverage, coding, and provider documentation. - Advanced knowledge of CPT-4, HCPCS, and ICD-10-CM coding systems, guidelines, and regulatory requirements, including Physician, Multi-Specialty, Surgical, Hospital, Lab, Pharmacy, or other related Code Sets, with ability to research coding related questions. - Required skills include: - Demonstrated ability to: - interpret national coding and documentation guidelines and translate them into effective auditing practices and tools; - identify issues in coding and documentation practices and develop plans to remediate; - develop reports, track, and trend audit findings and results; - make timely and appropriate judgements on audit findings and translate into needed actions and follow up plans; and - effectively communicate with stakeholders regarding coding and documentation improvement. - Commitment to producing high quality analysis and attention to detail. - Excellent verbal/written communication skills. - Keen interest in healthcare compliance and healthcare policy. - Excellent time management, attention to detail, follow up skills, organizational skills, and ability to prioritize work and meet deadlines. - Proficient user in MS office suite: Excel, Outlook, PowerPoint, Word. A desire to expand those capabilities is required, as is the ability to train others to use such tools. Candidate must be able to submit verification of their legal right to work in the U.S., without company sponsorship. Consultant Salary Range: $70,000 – $150,000 Managing Consultant Salary Range: $100,000 – $230,000 About BRG BRG combines world-leading academic credentials with world-tested business expertise and purpose-built emerging technologies. Our culture centers on agility and connectivity which sets us apart and gets you ahead. At BRG, our professionals include specialist consultants, industry experts, renowned academics, and leading-edge data scientists. Together, they bring a diversity of real-world experience, data, and human and artificial intelligence, to economics, disputes, and investigations; corporate finance; and performance improvement services that address the most complex challenges facing organizations across the globe. Our unique structure nurtures the interdisciplinary relationships that give us the edge, laying the groundwork for more informed insights and more original, incisive thinking. When paired with our global reach and resources, our diverse perspectives and technical capabilities make us uniquely capable to address our clients’ challenges. We get results because we know how to apply our thinking to your world. At BRG, we don’t just show you what’s possible. We’re built to help you make it happen. BRG is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

• Daily, heavy Client contract review and matter set up upon case activation • Generating client invoices for routine, electronic, and complex billing arrangements • Follow through, tracking, and reporting of multiple assignments and progress • Data entry, editing, customizing, and processing of Client invoices in accordance with contracts terms • WIP Analysis, tracking, and reporting • Assist as needed in guiding and supporting other billing staff once trained and qualified

• Support medical record audits for coding accuracy • Assist with audit methodology and document management • Conduct analysis of audit findings and communicate effectively • Develop analyses using transactional or financial data • Create client deliverables and contribute to team initiatives

• Build and maintain strong, long-lasting relationships with clients, serving as their trusted advisor and advocate within the company. • Drive account growth by proactively identifying expansion opportunities, aligning solutions to client business objectives, and demonstrating measurable ROI through performance tracking and strategic recommendations. • Monitor client satisfaction and proactively address any issues or concerns to ensure a positive experience and maintain high levels of customer retention. • Develop and execute account plans tailored to each client's needs and objectives, including regular check-ins and reviews. • Work closely with internal teams to ensure client needs are met and issues are resolved in a timely manner. • Stay up to date on industry trends, competitive landscape, and customer feedback to provide valuable insights and contribute to product development and marketing strategies. • Prepare regular reports on account status, including sales forecasts, activity updates, and customer feedback, to management and relevant stakeholders. Analyze complex data and translate insights into clear recommendations that inform client strategy.

• Own product execution for a defined area of the product • Collaborate closely with internal and external partners • Own and manage the product roadmap • Partner with engineering leads to ensure well-defined stories • Manage and facilitate agile ceremonies • Drive product launch operations for your area • Lead change management for product initiatives • Define and track success metrics • Operate with autonomy in an ambiguous environment

• Reviewing client contracts and independently setting up new projects in ERP and CRM • Creating billing schedules and communicating installments to accounting team • Implementing billing schedule to generate invoices and addressing billing exceptions • Contacting clients regarding collections when necessary • Making informed decisions on billing timing and adjustments • Partnering with Market Development Team to validate client contracts • Maintaining ERP and CRM tools as contracts change • Tracking and reporting on multiple assignments and progress • Assisting in guiding and supporting other AR staff once trained

• Support the maintenance of financial data processing (SQL) and create reports (SQL Server Reporting Services, Power BI) • Work on initiatives to improve current and future processes • Collaborate with business and technology stakeholders to design business intelligence reports, metrics, visualizations, and dashboards • Analyze existing business systems and identify ways to automate by leveraging technology to address inefficiencies • Learn various business processes and cross-functional workflows to define system requirements, write specifications to solve problems, and execute on solutions • Create technical documentation • Continuously look for ways to improve, automate, and scale current processes

• Conduct quantitative and qualitative analyses to support problem solving across client engagements. • Break down complex problems into structured components and develop hypotheses. • Support development of insights and recommendations based on data and research. • Create high-quality deliverables, including presentations, spreadsheets, and supporting documentation. • Assist in building financial analyses and business cases under guidance from senior team members. • Translate analytical work into clear, structured outputs for internal and client use. • Support development of AI and digital strategies, including research, benchmarking, and use case identification. • Assist in documenting current-state processes and identifying opportunities for improvement. • Contribute to development of future-state workflows and operating models. • Support project management activities, including tracking tasks, timelines, and deliverables. • Coordinate across team members to ensure alignment and timely execution of workstreams. • Assist in preparing materials for client meetings and workshops. • Collaborate effectively within teams, contributing to a high-performance environment. • Support development of internal knowledge, tools, and reusable assets. • Demonstrate a proactive approach to learning and professional development.

• Structure and execute analytical workstreams, breaking down complex problems into clear components and hypotheses. • Conduct quantitative and qualitative analyses to generate insights and inform recommendations. • Develop high-quality deliverables, including presentations, financial models, and business cases. • Support development of AI and digital strategies, including use case identification and prioritization. • Build and maintain financial models and value analyses to quantify impact and support decision-making. • Translate analytical findings into clear, structured insights for client stakeholders. • Assess current-state processes and identify opportunities for AI-enabled workflow improvements. • Support design of future-state workflows and operating models, integrating technology, process, and human roles. • Document processes, requirements, and transformation plans. • Support program management (PMO) activities, including tracking progress, risks, and dependencies. • Coordinate across workstreams and stakeholders to ensure alignment and execution. • Contribute to change management efforts, including communications, training materials, and adoption tracking. • Collaborate effectively within teams, contributing to a high-performance, analytical culture. • Support development of reusable assets, tools, and methodologies. • Contribute to internal knowledge sharing and capability building.