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ComPsych

The World’s Largest Provider of Mental Health Services and GuidanceResources® for Life.

Senior Genesys Telecom Engineer

EngineerEngineerFull TimeRemoteSeniorTeam 1,001-5,000Since 1984H1B SponsorCompany SiteLinkedIn

Location

Idaho

Posted

13 days ago

Salary

$100K - $130K / year

Seniority

Senior

Bachelor Degree7 yrs expExperience acceptedEnglishCloud

Job Description

Senior Genesys Telecom Engineer

ComPsych

• Design, implement, and maintain Genesys Cloud CX solutions • Configure and manage IVR systems, ACD, and Workforce Management tools • Monitor system performance and provide technical support • Collaborate with cross-functional teams • Develop and execute test plans for new releases • Provide end-user support and training • Keep abreast of new trends in the contact center industry • Document all system configurations and updates • Participate in on-call rotations • Implement and support audio/video conferencing hardware and software • Manage domestic and international telecommunications vendors

Job Requirements

  • Genesys Cloud CX architecture and implementation
  • Experience in multichannel Genesys applications (Voice, SMS, Chat, Video, and Email)
  • Maintenance and support of Genesys Cloud, including but not limited to Architect Flows, APIs, Data Actions, Outbound campaigns, call recording, speech and text analytics, and outbound dialer
  • Strong knowledge of the design and administration of IVRs
  • Administration and support for Workforce Management
  • Experience with call routing and voice response
  • Experience with ticketing systems and change management
  • Excellent customer service skills
  • Willingness and ability to work hours necessary to meet project deadlines as required
  • Must participate in an on-call rotation; some travel may be required, although rare
  • College degree or equivalent experience
  • 7+ years of Telecom engineering
  • 3+ years of hands-on Genesys Cloud CX experience
  • Relevant Genesys Cloud CX and Genesys Workforce Management certifications are a strong plus

Benefits

  • Full benefits package
  • Paid Time Off (PTO)
  • Medical
  • Dental
  • Vision
  • 401(k) with match
  • Robust EAP
  • Wellness program
  • And much more

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