Role Description We’re looking for a Practice Architect I – GCP CES to join our team. A practitioner who accelerates outcomes, affects positive change, and moves business forward. - Lead the design and architecture of CCaaS and other Contact Centre solutions, ensuring alignment with business objectives and technical requirements. - Collaborate with cross-functional teams, including business lines, IT, and others, to gather requirements and develop comprehensive solution designs. - Evaluate and select appropriate CCaaS platforms and technologies, such as Google CCAIP or Ujet to meet the organization's needs. - Develop and maintain architectural documentation, including technical design documents, solution blueprints, and integration plans. - Provide technical leadership and guidance to development teams during the implementation phase, ensuring adherence to architectural standards and best practices. - Conduct regular reviews of the CCaaS solution to identify areas for improvement and optimization. - Stay up-to-date with industry trends and emerging technologies in the CCaaS space, and recommend innovative solutions to enhance the customer and agent experience. - Ensure the scalability, reliability, and security of the CCaaS solution, addressing any technical challenges that may arise. - Implement AI tools in the Contact Centre: Lead the integration of AI technologies to enhance customer interactions and agent productivity, including natural language processing (NLP), machine learning, speech analytics, and AI-driven insights. Qualifications - Bachelor's degree in Computer Science, Information Technology, or a related field. - Proven experience as a Solutions Architect, with a focus on Contact Centre as a Service (CCaaS) solutions. - Excellent understanding of cloud computing principles and architectures. - Experience with designing and implementing multi-channel and omnichannel contact center solutions. - Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions. - Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels. - Ability to work in a fast-paced, dynamic environment and manage multiple priorities. Requirements - Experience with other CCaaS platforms, preferably Google CCAIP or such as Amazon Connect or NICE inContact. - Integrating the virtual agents with CCaaS environment - preferably DFCX. - Knowledge of customer relationship management (CRM) systems, Workforce Management and their integration with CCaaS solutions. - Experience with Contact Center Reporting - knowledge of important KPI and Metrics. - Experience with agile development methodologies and project management tools. Benefits - Medical, Dental, and Vision. - Critical Illness, Accident, and Hospital. - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available. - Life Insurance (Voluntary Life and AD&D for employee and dependents). - Short and Long-Term Disability. - Health Spending Account (HSA). - Transportation Benefits. - Employee Assistance Program. - Time Off/Leave (PTO, Vacation or Sick Leave).

Role Description PSG is seeking a highly experienced Power Platform Architect to be part of a growing team in the federal sector. As a Power Platform Architect, you will be responsible for leading the design and modernization of enterprise applications using Microsoft technologies. This role is pivotal in driving digital transformation through Azure and Power Platform solutions, ensuring scalable, secure, and efficient architectures that meet evolving business needs. The ideal candidate will possess deep technical expertise, strategic vision, and a collaborative mindset to influence modernization efforts across large-scale environments. Candidate must have excellent written and oral communication skills and be adaptive to the organization's changing needs. This candidate must have experience with building and maintaining highly effective relationships with team members and multiple stakeholders across multiple projects. Work in an agile environment and provide technical knowledge and development to the team throughout all agile ceremonies. As the Power Platform Architect at PSG, you will: - Architect and design Azure-hosted and Microsoft Power Platform applications and services - Lead modernization efforts for legacy applications into the Power Platform ecosystem - Develop applications and services using ASP.NET / C# and .NET Core/Framework - Implement CI/CD pipelines and support Azure DevOps configuration and deployment - Create scalable solutions using SQL Server, Azure, and MVC design patterns - Design and develop databases (SQL, Oracle, NoSQL) - Provide technical leadership in Power Platform adoption including Power Apps, Power BI, Power Automate, and Dynamics 365 - Support service-oriented architecture using Web Services and WCF - Collaborate with cross-functional teams to align architecture with business goals - Troubleshoot complex issues and ensure high-quality deliverables - Influence and direct application modernization strategies across the organization Qualifications - Minimum 5 years of experience in software development and architecture within the past 10 years - Proven experience with ASP.NET / C# and Azure development - Strong background in architecting Azure solutions and CI/CD implementation - Experience with Azure DevOps and Power Platform as a framework - Demonstrated success in migrating legacy systems to Power Platform - Expertise in .NET Core/Framework, SQL Server, and MVC architecture - Proficiency in database design and development (SQL, Oracle, NoSQL) - Familiarity with Web Services, WCF, and Service-Oriented Architecture - Strong attention to detail and excellent troubleshooting skills - Effective communication and collaboration in team environments - Ability to lead enterprise-level Power Platform adoption - Experience with Dynamics 365 integration - Familiarity with Agile/Scrum methodologies - Knowledge of cloud security and governance best practices Requirements - US Citizenship is required. Location - 100% remote Clearance - Public Trust

Role Description We are seeking a Senior Microsoft Cloud Architect with proven, real-world hands-on experience designing, implementing, and operating Microsoft cloud security and management platforms. This role requires deep production experience with Microsoft Sentinel, Microsoft Defender, Microsoft Purview (DLP), and Microsoft Intune, not just exposure or academic knowledge. Responsibilities - Cloud Architecture & Strategy - Design and govern enterprise architectures across Azure, Microsoft 365, and Entra ID - Lead cloud modernization initiatives with security-first design principles - Define architectural standards, reference designs, and best practices - Security Engineering (Hands-On Required) - Architect, deploy, and manage Microsoft Sentinel in production environments - Design and operate Microsoft Defender solutions (Endpoint, Office 365, Identity, Cloud) - Implement Microsoft Purview DLP across Exchange, SharePoint, OneDrive, and Teams - Endpoint & Device Management (Hands-On Required) - Architect and manage Microsoft Intune across Windows, macOS, iOS, and Android - Implement Autopilot and compliance-based enrollment strategies - Azure & Infrastructure - Architect Azure IaaS and PaaS workloads and DR strategies - Implement Azure Virtual Desktop and Windows 365 solutions Qualifications - 8+ years IT infrastructure or cloud engineering experience - 5+ years hands-on Microsoft Azure and Microsoft 365 experience - Demonstrated production experience with Sentinel, Defender, Purview DLP, and Intune - Strong PowerShell scripting experience - Deep expertise with Entra ID, including Conditional Access, MFA, identity governance, and privileged access controls - Strong experience with Azure networking, including VNets, VPN, ExpressRoute, NSGs, Azure Firewall, and private connectivity patterns - Hands-on experience with hybrid identity, Active Directory, Azure AD Connect, Group Policy, and migration from legacy infrastructure - Experience automating cloud operations using PowerShell, Microsoft Graph, ARM/Bicep, Terraform, or similar infrastructure-as-code tools - Proven experience with cloud monitoring, logging, incident response, and security operations in regulated or enterprise-scale environments - Working knowledge of compliance and governance frameworks such as CIS, NIST, ISO 27001, or Microsoft security baseline standards - Ability to produce high-quality architecture diagrams, technical documentation, implementation runbooks, and executive-ready design recommendations Requirements - Microsoft Certified: Azure Solutions Architect Expert (AZ-305) required - Microsoft Certified: Cybersecurity Architect Expert (SC-100) strongly preferred; candidates with Azure Security Engineer Associate (AZ-500), Identity and Access Administrator Associate (SC-300), or Security Operations Analyst Associate (SC-200) plus equivalent architecture experience may also be considered - Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) preferred for candidates leading Intune, Autopilot, and endpoint security implementations Hands-On Productions Requirements - Proven experience deploying and supporting Microsoft cloud technologies in live enterprise environments, including Microsoft Sentinel, Defender, Purview, Intune, and Windows Autopilot - Hands-on experience with security configuration, policy deployment, incident response, endpoint management, application packaging, compliance enforcement, and remediation workflows - Experience leading production deployments, post-deployment stabilization, operational handoff, and ongoing optimization of Microsoft 365/cloud solutions - Candidates should be able to discuss production implementations, architecture decisions, operational challenges, and measurable business outcomes from prior deployments Benefits - Dental insurance - Health insurance - Vision Insurance - Life Insurance - PTO - 401(k)

Role Description We are seeking a Senior Microsoft Cloud Architect with proven, real-world hands-on experience designing, implementing, and operating Microsoft cloud security and management platforms. This role requires deep production experience with Microsoft Sentinel, Microsoft Defender, Microsoft Purview (DLP), and Microsoft Intune, not just exposure or academic knowledge. Responsibilities - Cloud Architecture & Strategy - Design and govern enterprise architectures across Azure, Microsoft 365, and Entra ID - Lead cloud modernization initiatives with security-first design principles - Define architectural standards, reference designs, and best practices - Security Engineering (Hands-On Required) - Architect, deploy, and manage Microsoft Sentinel in production environments - Design and operate Microsoft Defender solutions (Endpoint, Office 365, Identity, Cloud) - Implement Microsoft Purview DLP across Exchange, SharePoint, OneDrive, and Teams - Endpoint & Device Management (Hands-On Required) - Architect and manage Microsoft Intune across Windows, macOS, iOS, and Android - Implement Autopilot and compliance-based enrollment strategies - Azure & Infrastructure - Architect Azure IaaS and PaaS workloads and DR strategies - Implement Azure Virtual Desktop and Windows 365 solutions Qualifications - 8+ years IT infrastructure or cloud engineering experience - 5+ years hands-on Microsoft Azure and Microsoft 365 experience - Demonstrated production experience with Sentinel, Defender, Purview DLP, and Intune - Strong PowerShell scripting experience - Deep expertise with Entra ID, including Conditional Access, MFA, identity governance, and privileged access controls - Strong experience with Azure networking, including VNets, VPN, ExpressRoute, NSGs, Azure Firewall, and private connectivity patterns - Hands-on experience with hybrid identity, Active Directory, Azure AD Connect, Group Policy, and migration from legacy infrastructure - Experience automating cloud operations using PowerShell, Microsoft Graph, ARM/Bicep, Terraform, or similar infrastructure-as-code tools - Proven experience with cloud monitoring, logging, incident response, and security operations in regulated or enterprise-scale environments - Working knowledge of compliance and governance frameworks such as CIS, NIST, ISO 27001, or Microsoft security baseline standards - Ability to produce high-quality architecture diagrams, technical documentation, implementation runbooks, and executive-ready design recommendations Requirements - Microsoft Certified: Azure Solutions Architect Expert (AZ-305) required - Microsoft Certified: Cybersecurity Architect Expert (SC-100) strongly preferred; candidates with Azure Security Engineer Associate (AZ-500), Identity and Access Administrator Associate (SC-300), or Security Operations Analyst Associate (SC-200) plus equivalent architecture experience may also be considered - Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) preferred for candidates leading Intune, Autopilot, and endpoint security implementations Hands-On Productions Requirements - Proven experience deploying and supporting Microsoft cloud technologies in live enterprise environments, including Microsoft Sentinel, Defender, Purview, Intune, and Windows Autopilot - Hands-on experience with security configuration, policy deployment, incident response, endpoint management, application packaging, compliance enforcement, and remediation workflows - Experience leading production deployments, post-deployment stabilization, operational handoff, and ongoing optimization of Microsoft 365/cloud solutions - Candidates should be able to discuss production implementations, architecture decisions, operational challenges, and measurable business outcomes from prior deployments Benefits - Dental insurance - Health insurance - Vision Insurance - Life Insurance - PTO - 401(k) Job Type Full-time Salary $175,000 - $180,000 per year Schedule Monday to Friday Work Location Remote EEO Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.