Role Description The Supervisor – Program Management is responsible for managing the day-to-day activity of the program(s) and supervises a team of employees. Position may be client facing. Works with the Program Manager to develop policies, procedures, and the business work plan for the program. This position performs hiring, scheduling, training, and development of direct reports. Recognizes, recommends, and implements operational improvement. - Manage daily activities per the scope of work, program, and standard operating procedures within the contracted budget. - Ability to understand and actively enforce program guidelines and project specific procedures (PSPs). - Manage day-to-day activity of the program operation, including supervision of staff. - Assist in developing program metrics and identifying efficiencies. - Monitor program metrics to ensure adherence to program SLAs. - Resolve complex cases. - Participate in interviewing prospective employees, evaluating current employees, and train employees as needed. - Create new and/or update training materials and PSPs as needed. - Translate decisions and discussions into documented workflow processes. - Develop current employees and track their compliance to quality, service, and program standards. - Conduct, at minimum, monthly team meetings with meeting agendas and minutes. - Assist with presentation of program information to internal and external customers. - Handle escalated and unresolved issues that may require deviation from standard procedures or require extensive research for resolution. - Coordinate with manager(s) to set goals and expectations for the team to ensure task completion. - Other duties as assigned. - Ability to travel as needed. - Actively participates in in-person and virtual meetings/events (internal and external). Qualifications - Associate or Bachelor’s degree in relevant discipline or equivalent work experience. - 1-4 years relevant experience. - Customer service experience required. - Call center experience preferred. - Strong computer skills with specific aptitude in Microsoft Office. - Excellent verbal and written communication and presentation skills. - Strong analytical and problem-solving skills. - Ability to lead and develop a successful team required. - Ability to work a flexible schedule. Benefits - Remote opportunities. - Competitive salaries. - Growth opportunities for promotion. - 401K with company match. - Tuition reimbursement (after 90 days of employment). - Flexible work environment. - Discretionary PTO (Paid Time Off). - Paid Holidays. - Employee assistance programs. - Medical, Dental, and vision coverage. - HSA/FSA. - Telemedicine (Virtual doctor appointments). - Wellness program. - Adoption assistance. - Short term disability (after 90 days of employment). - Long term disability. - Life insurance. - Discount programs.

• Ensure key initiatives across risk, underwriting, and compliance remain visible, prioritized, and progressing. • Coordinate and maintain the Risk, Underwriting, and Compliance initiatives roadmap. • Support execution of cross‑functional projects by defining scope, milestones, dependencies, and success metrics. • Track progress across initiatives, identify risks or blockers early. • Partner with Risk, Underwriting, and Compliance leadership to understand priorities. • Track and report progress against established KPIs and operational targets. • Facilitate regular status updates, dashboards, and executive‑level reporting. • Serve as a point of coordination between Risk, Underwriting, Compliance, and partner teams. • Coordinate third‑party vendor activities. • Support operational effectiveness by maintaining documentation, workflows, and basic program management processes. • Review and offer feedback on proposed policies, controls, or workflow changes.

• Implement robust governance for complex projects, managing scope, budget, and schedules • Communicate with diverse stakeholders to ensure alignment • Connect outcomes to business value.

Global Compliance Training Program Manager: 26-01333  Remote, KA 560001 Job Category: HR, Operations, Recruiting, Sales Job Number: 26-01333 Country: IN Job Description Primary Skills:  Compliance Training Management (Expert), LMS Administration (Advanced), Vendor Coordination (Intermediate), Stakeholder Engagement (Advanced), Data Analysis & Reporting (Intermediate) Contract Type:  Contract Duration:  12+ Months (With Possible Extension & Conversion) Location: Remote India Job Summary: This role is for a remote Contractor to manage global compliance training programs, overseeing their deployment, administration, and tracking. The individual will collaborate with various departments and external vendors to ensure workforce education on company policies and regulatory requirements. Key responsibilities include LMS management, vendor partnership, stakeholder alignment, and reporting. Key Responsibilities: - Administer global compliance and ethics training programs for employees and contractors. - Manage training assignments, exceptions, and completion tracking within the LMS. - Collaborate with external training vendors to customize and deploy third-party content. - Liaise with Legal, Privacy, and other stakeholders to assess training needs and ensure alignment. - Track training completion, manage follow-ups, and provide compliance reporting to leadership. Must-Have Skills: - Minimum 3 years of experience in compliance training or a related field. - Hands-on experience administering a Learning Management System. - Proven ability to manage third-party training content and vendors.