• Build and maintain strong partnerships across manufacturers, distributors, and end users • Conduct a minimum of 10 end user sales visits and create a minimum of 10 opportunities weekly • Drive revenue growth through opportunity creation, pipeline management, and execution of LineDrive’s strategic selling principles • Analyze territory coverage from previous quarters to inform future planning and time allocation • Enhance sales effectiveness through training, planning, and efficient administrative management

• Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash, Part of Accenture customers • Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity • Facilitate business process reviews to identify customer requirements and processes • Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud • Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI • Translate customer requirements into contact center design, leveraging best practices, and other AWS Services • Oversee and mentor technical teams, providing guidance and support to ensure that the proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards • Act as a liaison between technical teams and business stakeholders, communicating technical concepts clearly and understandably, and manage expectations and priorities • Drive best practice contact center design into each and every aspect of solution delivery • Effectively manage all aspects of project and customer communications • Deliver customer end user training and documentation • Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management • Lead vision and strategy discussions with contact center and customer service leadership and management

• Design end-to-end technical solutions that meet business requirements, ensuring scalability, reliability, and security across the entire application landscape. • Lead the architectural strategy for integrating key business applications, including Salesforce (CRM), Netsuite (ERP), Workday (HCM/Finance), and leveraging Mulesoft for enterprise-level integration and API management. • Architect and govern the strategic implementation and integration of AI/ML capabilities within core SaaS platforms (e.g., Salesforce Einstein, Workday AI), ensuring data readiness, governance, and ethical application of models for predictive analytics and automation. • Create and maintain comprehensive technical documentation, including architecture diagrams, data flow maps, integration specifications, and solution blueprints. • Partner effectively with Product Managers, Delivery teams, and Business Stakeholders to translate strategic initiatives into concrete, actionable technical designs. • Research and evaluate new technologies and tools to enhance the existing architecture and drive innovation across the organization. • Participate in security reviews and compliance audits related to system architecture and data flow. • Mentor junior technical staff on architectural best practices and system complexities.

Role Description The Cloud & Infrastructure Solutions Architect is a senior-level individual contributor responsible for architecture, design governance, and technical delivery oversight across assigned customer environments. This role provides technical leadership for cloud infrastructure, on-premises platforms, networking, database infrastructure, backup, disaster recovery, and operational resilience initiatives. This position serves as a customer-facing technical advisor, partnering closely with customer stakeholders and internal leadership to define infrastructure strategies, architecture roadmaps, technical standards, and long-term operational objectives. The role is primarily focused on architecture leadership and governance and does not include direct people-management responsibility; however, the individual is expected to influence delivery teams, reinforce technical standards, and drive accountability for architecture alignment and implementation quality. The role reports to the Vice President of Technology Operations and collaborates extensively with cloud, infrastructure, network, database, development, security, and project delivery teams. Qualifications - Bachelor’s degree in information technology, Computer Science, Engineering, or a related field, or equivalent combination of education and relevant experience. - Customarily has at least 10+ years of experience designing and governing complex cloud, hybrid, and on-premises infrastructure environments. - Demonstrated experience providing architecture leadership, technical governance, stakeholder engagement, and resilience-focused infrastructure design. - Strong architecture experience with Microsoft Azure, including cloud infrastructure, networking, identity integration, security, backup, and disaster recovery. - Experience supporting multi-cloud environments utilizing AWS and Google Cloud Platform for targeted workloads and integrations. - Experience governing enterprise infrastructure environments that include virtualization platforms, compute infrastructure, storage solutions, networking technologies, backup platforms, and disaster recovery solutions. - Experience collaborating with infrastructure, development, database, networking, and security teams to support integrated technology delivery. - Experience working within managed services or enterprise IT operations environments is preferred. - Relevant industry certifications are beneficial, including Microsoft Azure Solutions Architect Expert, Azure Administrator, AWS Solutions Architect, VMware, Fortinet, backup, database, or disaster recovery certifications. Requirements - Lead architecture design and technical governance for cloud, hybrid, and on-premises infrastructure environments. - Define and maintain architecture standards, design principles, solution patterns, and technical governance processes. - Provide technical leadership and oversight across infrastructure initiatives to ensure alignment with approved architecture standards, resilience objectives, implementation timelines, and operational requirements. - Serve as a trusted technical advisor to customer stakeholders by translating complex technical concepts into practical business and operational recommendations. - Present infrastructure strategies, technical roadmaps, architectural recommendations, risks, dependencies, and resilience considerations to customer and internal leadership teams. - Lead architecture design activities for Microsoft Azure environments, including networking, identity integration, cloud security alignment, backup, disaster recovery, and cloud-native resilience solutions. - Provide architecture guidance for AWS and Google Cloud Platform environments supporting targeted workloads, integrations, and platform-specific requirements. - Govern architecture standards across on-premises infrastructure domains, including compute, virtualization, storage, networking, database infrastructure, backup platforms, and disaster recovery technologies. - Develop disaster recovery and operational resilience architecture strategies, including dependency mapping, recovery patterns, platform alignment, and resiliency planning. - Provide architecture direction for disaster recovery technologies and cloud-native recovery solutions while partnering with operational teams responsible for implementation and ongoing support. - Collaborate with development teams to evaluate infrastructure dependencies, deployment requirements, security needs, performance considerations, and environment strategies. - Review technical designs, implementation approaches, infrastructure changes, and architecture risks to ensure alignment with operational standards and long-term technology strategy. - Support architecture-related project coordination activities, including tracking technical decisions, dependencies, risks, and design approvals. - Partner with project managers, delivery leaders, and technical teams to support successful execution of infrastructure initiatives. - Mentor and guide infrastructure and cloud engineering teams through architecture reviews, knowledge sharing, and reinforcement of technical best practices. - Collaborate across cloud, infrastructure, network, database, security, operations, and development teams to ensure integrated and scalable solution delivery. - Evaluate technical solutions and provide recommendations that balance scalability, operational supportability, resilience, security, performance, and cost. - Identify technical debt, operational risks, resilience gaps, and architectural dependencies and communicate mitigation recommendations effectively. - Contribute to continuous improvement of architecture standards, documentation practices, implementation methodologies, and customer technology roadmaps. - Maintain awareness of emerging infrastructure, cloud, database, backup, and disaster recovery technologies and recommend practical improvements where appropriate. Benefits - Comprehensive benefits package, which may include medical, dental, and vision insurance. - Paid time off. - Retirement contributions, subject to plan terms and eligibility requirements. Working Conditions - Work is performed primarily in a remote environment with occasional travel required for customer meetings, workshops, planning sessions, architecture reviews, and other business-related activities. - May be required to work under tight deadlines and time-sensitive project constraints. Salary Range The anticipated base salary range for this role is $120,000–$150,000 per year. This range represents a good-faith estimate of the base compensation we expect to pay for this role at the time of hire. Actual base salary within this range will be determined based on job-related factors, including skills, level of experience, geographic work location, and any required licenses or certifications, in accordance with applicable law. FLSA Exempt EEO Statement We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.