Manage account retention and growth by developing strategic sales plans, setting performance expectations, and training the sales team to achieve targets while collaborating with internal resources to meet customer needs.

• Oversee 24/7 monitoring of client Google Business Profiles for new reviews, policy violations, and reputation risks. • Develop and maintain standardized response frameworks for both positive and negative feedback. • Ensure all client reviews receive timely, professional attention in alignment with each brand's voice and guidelines. • Lead the end-to-end dispute process for reviews that violate Google's policies, including low-quality content, profanity, harmful material, bullying/harassment, discrimination, hate speech, and personal information exposure. • Build and refine internal best practices for flagging and escalating disputes through Google's formal complaint channels. • Track dispute outcomes and maintain detailed records of all flagged reviews, star ratings, dispute submissions, and removals. • Stay current on Google's evolving review policies and platform guidelines to maximize dispute success rates. • Manage and optimize Incline's customer survey and review routing tools to guide satisfied customers toward submitting high-star reviews. • Collaborate with Client Success Teams to identify opportunities to improve review volume and average ratings. • Leverage AI-powered tools to analyze client review data, identify recurring themes, and surface actionable insights. • Deliver regular reporting to clients and internal stakeholders covering flagged reviews, dispute outcomes, removals, and overall sentiment trends. • Translate data findings into concrete recommendations that help clients improve customer experience and service delivery. • Manage a team of dispute specialist and review coordinators, to proactively provide high-quality services and results. • Determine staffing requirements for growing the program, ensuring that it scales efficiently. • Establish scalable workflows, SOPs, and quality standards for the in-house review management function. • Serve as the internal subject matter expert on review management platforms, tools, and Google Business Profile best practices.

Role Description The Department of Public Safety, Division of Administrative Services, Supply Section is seeking a motivated and dedicated Facilities Manager who is responsible for planning, directing, coordinating, and controlling the department’s state owned and leased facilities. Responsibilities include: - Managing all maintenance, construction, and repair requests. - Overseeing all leasing operations. - Supervising and leading the leasing and facilities team. - Directing all maintenance and construction projects utilizing operating, capital, and deferred funds. - Supervising two Building Management Specialists. - Responsible for yearly reporting requirements. - Overseeing and facilitating construction procurements within the department's delegation of authority. Qualifications - Considerable knowledge of the principles, practices, and current developments of facility management, design, and construction. - Working knowledge of local, State, and federal building and safety codes, regulations, design and construction standards, design plans, and specifications. - Working knowledge of the principles and techniques of administrative management including organization, planning, staffing, training, budgeting, and reporting. - Ability to analyze and evaluate complex issues and situations, make sound judgments, propose viable solutions and courses of action, and establish appropriate priorities. - Ability to effectively translate complex, technical issues to lay and program personnel. - Ability to establish and maintain cooperative and effective relationships with a wide variety of government officials, contracting agencies, consultants, contractors, architects, and engineers. - Ability to plan, determine work priorities, schedule, supervise, and direct the work of professional and nonprofessional technical support staff. Requirements - Any combination of education and/or experience that provides the applicant with competencies in: - Budget Administration: Knowledge of the principles and practices of budget administration and analysis. - Building and Construction: Knowledge of materials, methods, and the tools to construct objects, structures, and buildings. - Facilities: Knowledge of the physical, engineering, and experimental equipment and operational characteristics of facilities. - Partnering: Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals. - Project Management: Knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources. - Equivalent to those typically gained by any combination of preparatory post-secondary education and/or progressively responsible experience in facility management, public or business administration, planning, design, architecture, engineering, construction or maintenance, project or cost management, or a closely related field. Benefits - As a member of one of the most unique law enforcement agencies in the nation, you will be part of a team that embraces core values of loyalty, integrity, courage, compassion, leadership, and accountability. - Leading the full range of facilities and related administrative tasks with the support of the Procurement Specialist 5 and Facilities positions. - Working with a phenomenal team of professionals, both civilian and commissioned. - Fast-paced, challenging, and fulfilling work environment. Additional Required Information - A cover letter is NOT required for this position. - At time of interview, three professional references are required, two of which must be from a current or former supervisor. - Copies of your last two performance evaluations are required. - This position requires the use or possession of a firearm or ammunition. - This position requires the incumbent to submit to a fingerprint-based criminal history background check. - The successful candidate will be required to read, understand, and agree to a confidentiality agreement. - Education completed in foreign colleges or universities may be used to meet the requirements, if applicable. - Applications will be reviewed to determine if minimum qualifications are met.

Role Description Quartzy is hiring a Senior Territory Manager to own gross profit dollar growth across a defined New York City/Northern New Jersey book of business. You will acquire new SaaS customers, expand revenue within our existing accounts in the region, and drive e-commerce adoption across every logo in your territory. This is a full-cycle role: hunt net-new logos, deepen relationships in existing accounts, and influence scientists and procurement teams to buy more through Quartzy. This role is based in Northern New Jersey or the NYC area and requires regular in-person meetings across biotech hubs across the territory, including Philadelphia. What You’ll Do - New Logo Acquisition (Hunter) - Identify, prospect, and close new SaaS customers across biotech hubs in your territory. - Own the full SaaS cycle: discovery, demo, technical validation, ROI, negotiation, and close. - Build pipeline through cold outreach, on-site visits, networking, cluster events, and referrals. - Land new SaaS accounts that become part of your territory for continued growth. - Expansion of Existing Accounts (Farmer) - Maintain and grow GP$ across existing customers in your territory. - Meet in-person with scientists and procurement teams to increase e-commerce adoption. - Use Salesforce/Looker data to spot product-category gaps, missed savings, or workflow friction. - Introduce new product categories and promotions to expand Quartzy’s share of wallet. - Cross-functional Collaboration - Partner with Marketing on campaigns that support both SaaS and e-commerce. - Coordinate with Supply, Software, Pricing, Customer Success, and Operations to relay field insights and strengthen company across the board. Qualifications - 5+ years of life science sales experience, specifically selling laboratory supplies for a distributor or manufacturer. - Degree from a top 50 university. - Strong familiarity with lab products, consumables, and procurement workflows in biotech. - Comfortable talking to scientists and driving conversations in person. - Demonstrated hustle. You have consistently hit goals in prior roles, even if they were not traditional sales roles. - Experience negotiating with Procurement professionals at BioPharma companies. - Existing relationships and a network of contacts in SMB biotech to help accelerate growth. - Based in Northern New Jersey or NYC or willing to relocate there. Willing to visit customers and prospects frequently. - Willing to travel to Philadelphia about 33% of the time and Harrisburg about twice a year. Benefits - Meaningful Work: Directly enable scientific discovery across biotech, pharma, and academia. - Profitable & Growing: A stable, scaling business with clear long-term opportunity. - Support & Benefits: Competitive benefits and flexible time off to recharge. - Transparency & Trust: Weekly all company stand ups, monthly town halls, and anytime access to co-founders. - Team & Culture: Smart, mission-driven colleagues who value collaboration, accountability, and high performance. - Salary range: $105,000 - $125,000 a year. - OTE range: $180,000 - $250,000 OTE, uncapped commissions potential. - Relocation available.