• Build and maintain strong relationships with client stakeholders, including operational leaders and executive sponsors such as CFOs, CHROs, and other senior decision-makers. • Serve as the primary point of contact and strategic relationship manager for assigned accounts and territory. • Drive customer retention, contract renewals, change orders, cross-sell, upsell, and overall revenue growth within assigned accounts. • Develop and execute strategic account plans, including stakeholder mapping, risk mitigation, adoption strategies, and whitespace opportunity identification. • Lead regular client touchpoints, including business reviews, operational reviews, and executive business reviews (EBRs), focused on customer outcomes and long-term partnership growth. • Partner with customers to understand business goals, operational challenges, and evolving priorities to ensure alignment with Smartlinx solutions and services. • Monitor customer health, identify risks proactively, and coordinate internal resources to drive issue resolution and customer satisfaction. • Collaborate with Professional Services, Support, Product, and other internal teams to support successful implementations, adoption, and ongoing customer engagement. • Maintain accurate forecasting for retention and expansion opportunities, including GRR and NRR performance metrics. • Prepare and present reporting, insights, trends, action plans, and account updates to both customers and internal leadership. • Maintain accurate and timely account activity, opportunities, contracts, and customer updates within CRM systems. • Act as a customer advocate internally, helping influence process improvements, product feedback, and overall customer experience initiatives. • Support the continuous improvement of customer lifecycle processes, engagement strategies, and account management best practices.

• Meeting or exceeding assigned sales quotas and objectives • Generate and grow new license revenue in assigned accounts and territory • Manage existing relationships and grow them • Utilize solution-selling and value-added, ROI-driven methodologies to sell enterprise fraud risk and authentication solutions • Develop and maintain sales plans and strategies to deliver annual sales targets • Formulating and executing strategic and tactical plans • Execute each sales activity in accordance with Pindrop’s sales process which includes opportunity identification and qualification, solution proof of concept, development of business case and ROI, pricing and license development, negotiation, and contract signing process • Working with Pindrop sales engineers and analytical teams to oversee proof of concepts and construct results presentations • Disciplined and accurate forecasting and reporting of opportunities and all sales activities within Salesforce • Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends, and technologies in order to successfully sell • Ability to present the full solution and conduct product demonstrations to customers

• Collaborate with the Director of Sales, North America to develop and execute sales strategy and plan in accordance with company directives. • Must identify and address potential barriers to the appropriate integration and adoption of designated products and the ability to identify potential new customers and opportunities. • Responsible for sales and customer support in a designated territory. • Implements and executes the launch strategies developed by the Sales and Marketing organization by providing product introductions and in-services for customers. • Completes a thorough analysis of the territory and identifies key target accounts. • Responsible for generating and following-up on sales leads. • Monitors competition by gathering information and share with marketing team. • Builds relationships daily with multiple customers within an account and keeps them informed of supply/inventory. • Resolve customer complaints by investigating problems and making recommendations to management. • Supports market development efforts to increase the number of patients available to receive our treatment. • Supports Director of Marketing and VP Clinical Engagement in the execution of education programs for physicians and other health professionals involved in the use of metra in order to accelerate the adoption rate. • The ability to showcase a high level of clinical aptitude with thorough understanding of the liver transplant disease space, clinical studies, and medical device product. • Foster and maintain strong customer relationships by understanding their needs via professionalism and excellent interpersonal skills which routinely involve virtual and large in-person presentations. • Work cohesively with Clinical Specialists, marketing, medical, leadership, and overall matrix team to meet customer needs. • Participate in trade shows, conferences, and other industry events to represent the company and its products. • Ability to prioritize and comfortably manage a large geography requiring routine air travel and overnights. • Adhering to the letter and spirit of OrganOx’s Code of Conduct and all other company policies. • Adhere to the letter and spirit of OrganOx’s Code of Conduct and all other company policies

• Proactively engage with assigned enterprise customer accounts to understand business needs and communicate product value. • Build and maintain relationships with key client stakeholders to ensure long-term partnerships and account health. • Conduct regular QBRs (Quarterly Business Reviews) and account planning sessions to align on goals and identify growth opportunities. • Deliver tailored product demonstrations (RealGreen, PestPac) aligned to customer priorities and demo certification standards. • Manage the full expansion sales cycle: from needs discovery through negotiation and closing, including preparation of sales agreements. • Upsell and cross-sell additional products and services to drive ARR growth across parent and child accounts. • Maintain a healthy pipeline of whitespace opportunities; achieve monthly, quarterly, and yearly ARR quotas. • Ensure accurate forecasting, CRM hygiene, and pipeline management within Salesforce. • Collaborate cross-functionally with internal teams (support, product, sales engineering) to address client needs and ensure customer success. • Follow best practices in sales methodology (MEDDPICC) to consistently improve win rates.