Smartlinx logo
Smartlinx

Healthcare Workforce Platform

Account Manager

Account ManagerSalesFull TimeRemoteLeadTeam 51-200Since 2000H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

18 days ago

Salary

$120K - $135K / year

Seniority

Lead

Bachelor Degree7 yrs expEnglish

Job Description

Account Manager

Smartlinx

• Build and maintain strong relationships with client stakeholders, including operational leaders and executive sponsors such as CFOs, CHROs, and other senior decision-makers. • Serve as the primary point of contact and strategic relationship manager for assigned accounts and territory. • Drive customer retention, contract renewals, change orders, cross-sell, upsell, and overall revenue growth within assigned accounts. • Develop and execute strategic account plans, including stakeholder mapping, risk mitigation, adoption strategies, and whitespace opportunity identification. • Lead regular client touchpoints, including business reviews, operational reviews, and executive business reviews (EBRs), focused on customer outcomes and long-term partnership growth. • Partner with customers to understand business goals, operational challenges, and evolving priorities to ensure alignment with Smartlinx solutions and services. • Monitor customer health, identify risks proactively, and coordinate internal resources to drive issue resolution and customer satisfaction. • Collaborate with Professional Services, Support, Product, and other internal teams to support successful implementations, adoption, and ongoing customer engagement. • Maintain accurate forecasting for retention and expansion opportunities, including GRR and NRR performance metrics. • Prepare and present reporting, insights, trends, action plans, and account updates to both customers and internal leadership. • Maintain accurate and timely account activity, opportunities, contracts, and customer updates within CRM systems. • Act as a customer advocate internally, helping influence process improvements, product feedback, and overall customer experience initiatives. • Support the continuous improvement of customer lifecycle processes, engagement strategies, and account management best practices.

Job Requirements

  • Bachelor’s degree or equivalent professional experience preferred.
  • 7+ years of experience in Account Management, Customer Success, Client Services, SaaS, healthcare technology, or related customer-facing roles.
  • Proven experience managing and growing complex customer relationships, including renewals, retention, expansion, and executive stakeholder engagement.
  • Strong communication and presentation skills, with the ability to build credibility with both operational users and senior executives.
  • Demonstrated success managing multiple priorities, navigating complex customer environments, and driving measurable customer outcomes.
  • Experience leading strategic account planning, executive business reviews (EBRs), and customer success initiatives.
  • Comfortable working cross-functionally across Sales, Product, Professional Services, Support, and Leadership teams.
  • Experience using CRM platforms such as Salesforce or similar systems required.
  • Strong analytical and problem-solving skills, with the ability to interpret customer data, identify trends, and develop actionable plans.
  • Healthcare, workforce management, or SaaS industry experience strongly preferred.
  • Ability to operate independently while contributing positively within a collaborative, fast-paced environment.

Benefits

  • Medical
  • Dental
  • Vision
  • FSA & HSA
  • Life Insurance
  • Pet Insurance
  • 401(k)

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