The Mortgage Law Firm

• Modernize the automation portfolio by delivering new and enhanced workflows using Microsoft Power Platform (Power Automate Cloud, Power Automate Desktop where needed) and supported Azure services as appropriate • Partner with business stakeholders to understand processes and identify migration priorities • Assess existing automation use cases end-to-end (triggers, dependencies, data sources, credentials, SLAs) and translate them into Power Platform solution designs that improve reliability, observability, and maintainability • Partner with cross-functional teams (operations, IT, development, security, business owners) to validate requirements, define acceptance criteria, and ensure automations meet business and compliance needs • Establish and maintain delivery standards for automation artifacts, including solution packaging, environment strategy (Dev/Test/Prod), release approvals, and documentation • Implement version control for all automation artifacts using Git with proper branching strategies • Participate in the peer review process to ensure changes meet standards prior to release • Develop RPA workflows using Power Automate Desktop (attended) and Power Automate Cloud flows (unattended), applying structured logic, error handling, and reusable components • Implement workflow logic using expressions and data transformations (Power Fx, JSON parsing, string/date manipulation, validation rules) • Build and maintain API-based integrations using HTTP/REST actions (OAuth/API keys where applicable), including robust handling of timeouts, throttling, and error responses • Create supporting scripts/utilities as needed (e.g., PowerShell) to enable unattended execution and handle file/system tasks related to automation • Manage solution dependencies, connection references, and environment variables across deployments • Implement a repeatable deployment process for Power Platform solutions (Dev/Test/Prod promotion, release checklist, smoke tests, rollback steps), using available tools (Power Platform pipelines and/or Azure DevOps as appropriate) • Implement a phased rollout approach for new Microsoft-based workflows, including parallel validation, controlled cutovers, and post-release stabilization as required • Architect solutions for high-frequency unattended work (every 30 minutes, hourly, daily) with automatic recovery and retry logic • Implement document processing automation with OCR capabilities for extraction from PDFs, scanned images, and forms • Integrate with Microsoft 365 (SharePoint, Teams, Outlook, Excel), Azure services, SQL databases, and third-party APIs • Provision, configure, and maintain the automation execution environment (Windows automation host/VM including PAD prerequisites, browser versions, automation dependencies, and scheduled task health; IT Support owns OS patching, network, and firewall changes) • Manage service accounts/permissions required for unattended runs in coordination with IT/security; maintain connection references and credential rotation procedures • Ensure proper handling of secrets, API keys, and connection credentials — never hardcoded, always vaulted • Ensure sensitive data is handled using platform-native security controls and organizational standards • Stabilize and operationalize existing automations (runbooks, alerts, failure triage) while delivering new Power Automate workflows • Implement monitoring and alerting using Power Automate run history + Teams/email; integrate with existing monitoring when available • Configure proactive alerts for failures, performance degradation, and anomalies with appropriate escalation paths • Maintain operations runbooks for incident response, troubleshooting procedures, and known issue workarounds • Provide production support and continuous improvements for business-critical automations, including failure triage, stakeholder communication, and coordination of escalations with IT/security/vendors as needed; provide support during business hours and coordinate after-hours response for critical workflows per IT policy • Conduct root cause analysis (RCA) for production incidents and implement preventive measures • Ensure adequate logging/audit trails to support troubleshooting and compliance requirements • Maintain audit logs for automation activities as supported by the platform and organizational policy • Build exception handling with intelligent retry logic, exponential backoff, and clear escalation/disable rules for repeatedly failing runs • Analyze automation metrics to identify optimization opportunities and capacity planning needs • Implement continuous improvement cycles based on operational data and user feedback • Create comprehensive technical documentation: solution architecture, process design documents, deployment guides, and operational runbooks • Provide training and support to end users on migrated automation processes • Participate in architecture reviews and knowledge sharing sessions with the broader IT team.

About the role - Describe the role and team the candidate will be joining What you'll do - Describe the specific responsibilities and job functions of the role Qualifications - High school diploma or GED required. - Minimum of 3 years of experience in foreclosure or mortgage‑servicing operations. - Strong verbal and written communication skills, with the ability to clearly convey information to clients, colleagues, and leadership. - Demonstrated customer‑service skills, including professionalism, responsiveness, and the ability to resolve inquiries effectively. - Excellent organizational and time‑management abilities, with a proven ability to manage competing priorities and meet deadlines. - High attention to detail and accuracy, especially when reviewing documents and updating case information. - Strong problem‑solving and critical‑thinking skills, with the ability to assess complex situations and determine effective solutions. - Proficiency in Microsoft Word, Adobe Acrobat, Internet Explorer, and Microsoft Access, with the ability to learn additional technology platforms as required. - Ability to work independently and collaboratively within a fast‑paced, deadline‑driven environment. - Adaptability to changing client expectations, internal processes, and industry requirements.

• Assist the Attorney and other team members in preparing pleadings, motions, petitions, etc. • Perform legal research in relation to litigation matters. • Organize and maintain case files. • Prepare legal documents and file them with various courts. • Schedule, coordinate, and monitor court hearing dates and deadlines. • Understand court procedures and access local rules. • Track hourly billable time worked as required. • Manage client compliance requirements in a timely manner.

• Review files requiring Extensions, Dismissals, Probate matters, Death Certificates, and Special Administrator/Personal Representative Defendant Substitutions. • Draft a variety of court pleadings related to Extensions, Trial Scheduling, Dismissals, Probate, Death Certificates, and Special Administrator/Personal Representative Substitutions. • Prepare and file Land Court Petitions Noting Death as needed. • Oversee the handling of both Formal and Informal Probate matters in collaboration with the assigned Probate Attorney. • Manage the calendaring of all hearings, deadlines, and key dates associated with assigned tasks. • Coordinate publication requirements and payments for Probate‑related notices and orders. • Assist the Litigation Paralegal with contested matters, including drafting pleadings and managing litigation calendars. • Participate in cross‑training for Extensions and Trial Scheduling and transition responsibilities as tasks are reassigned. • Begin training on additional paralegal duties involving drafting and preparing various court motions and orders as Extension work shifts. • Request documents from courts and communicate with court personnel as needed or directed. • Obtain records from the Bureau of Conveyances, Department of Health, and other state or federal agencies on a case‑by‑case basis. • Submit requests for additional fees when necessary. • Communicate directly with clients via phone, email, and client portals in a professional and timely manner. • Monitor client portals and Morty Tracking Pages daily, updating information as appropriate. • Contribute to team success by supporting related tasks and performing other duties as assigned.

• Learn and apply client‑specific deadline requirements, including proper documentation standards, prerequisites, and the use of specialized technology platforms. • Maintain accurate updates in the case management system, documenting efforts, status changes, and any impediments affecting billing workflows. • Stay informed on industry practices and ongoing updates issued by the firm and its clients. • Generate and submit invoices using both automated tools and manual processes as required. • Provide clients with projected fees and costs in accordance with state, business line, client, and investor guidelines. • Submit fee requests in alignment with internal matrix mapping and firm standards. • Manage collection efforts for invoice‑specific issues and resolutions. • Conduct research or collaborate with management and cross‑functional teams to address gaps impacting billing processes. • Coordinate with internal and external partners to ensure smooth and efficient billing operations. • Perform additional duties and support tasks as assigned.

About the role - Under general supervision, the Paralegal provides essential legal support to attorneys and the broader legal team. This role is responsible for drafting pleadings, managing case calendars, preparing for hearings, overseeing case progression, and communicating with clients and stakeholders. Success in this position requires strong verbal and written communication skills, solid mathematical ability, effective multitasking, and exceptional attention to detail and accuracy. The Paralegal will support multiple stages of the foreclosure process, requiring flexibility, sound judgment, and the ability to work efficiently under pressure. This position does not include supervisory responsibilities. What you'll do - Review files requiring Extensions, Dismissals, Probate matters, Death Certificates, and Special Administrator/Personal Representative Defendant Substitutions. - Draft a variety of court pleadings related to Extensions, Trial Scheduling, Dismissals, Probate, Death Certificates, and Special Administrator/Personal Representative Substitutions. - Prepare and file Land Court Petitions Noting Death as needed. - Oversee the handling of both Formal and Informal Probate matters in collaboration with the assigned Probate Attorney. - Manage the calendaring of all hearings, deadlines, and key dates associated with assigned tasks. - Coordinate publication requirements and payments for Probate‑related notices and orders. - Assist the Litigation Paralegal with contested matters, including drafting pleadings and managing litigation calendars. - Participate in cross‑training for Extensions and Trial Scheduling and transition responsibilities as tasks are reassigned. - Begin training on additional paralegal duties involving drafting and preparing various court motions and orders as Extension work shifts. - Request documents from courts and communicate with court personnel as needed or directed. - Obtain records from the Bureau of Conveyances, Department of Health, and other state or federal agencies on a case‑by‑case basis. - Submit requests for additional fees when necessary. - Communicate directly with clients via phone, email, and client portals in a professional and timely manner. - Monitor client portals and Morty Tracking Pages daily, updating information as appropriate. - Contribute to team success by supporting related tasks and performing other duties as assigned. Qualifications - High school diploma or GED required. - Minimum of 3 years of experience in foreclosure or mortgage‑servicing operations. - Strong verbal and written communication skills, with the ability to clearly convey information to clients, colleagues, and leadership. - Demonstrated customer‑service skills, including professionalism, responsiveness, and the ability to resolve inquiries effectively. - Excellent organizational and time‑management abilities, with a proven ability to manage competing priorities and meet deadlines. - High attention to detail and accuracy, especially when reviewing documents and updating case information. - Strong problem‑solving and critical‑thinking skills, with the ability to assess complex situations and determine effective solutions. - Proficiency in Microsoft Word, Adobe Acrobat, Internet Explorer, and Microsoft Access, with the ability to learn additional technology platforms as required. - Ability to work independently and collaboratively within a fast‑paced, deadline‑driven environment. - Adaptability to changing client expectations, internal processes, and industry requirements.

About the role - Under general supervision, the Paralegal provides essential legal support to attorneys and the broader legal team. This role is responsible for drafting pleadings, managing case calendars, preparing for hearings, overseeing case progression, and communicating with clients and stakeholders. Success in this position requires strong verbal and written communication skills, solid mathematical ability, effective multitasking, and exceptional attention to detail and accuracy. The Paralegal will support multiple stages of the foreclosure process, requiring flexibility, sound judgment, and the ability to work efficiently under pressure. This position does not include supervisory responsibilities. What you'll do - Review files requiring Extensions, Dismissals, Probate matters, Death Certificates, and Special Administrator/Personal Representative Defendant Substitutions. - Draft a variety of court pleadings related to Extensions, Trial Scheduling, Dismissals, Probate, Death Certificates, and Special Administrator/Personal Representative Substitutions. - Prepare and file Land Court Petitions Noting Death as needed. - Oversee the handling of both Formal and Informal Probate matters in collaboration with the assigned Probate Attorney. - Manage the calendaring of all hearings, deadlines, and key dates associated with assigned tasks. - Coordinate publication requirements and payments for Probate‑related notices and orders. - Assist the Litigation Paralegal with contested matters, including drafting pleadings and managing litigation calendars. - Participate in cross‑training for Extensions and Trial Scheduling and transition responsibilities as tasks are reassigned. - Begin training on additional paralegal duties involving drafting and preparing various court motions and orders as Extension work shifts. - Request documents from courts and communicate with court personnel as needed or directed. - Obtain records from the Bureau of Conveyances, Department of Health, and other state or federal agencies on a case‑by‑case basis. - Submit requests for additional fees when necessary. - Communicate directly with clients via phone, email, and client portals in a professional and timely manner. - Monitor client portals and Morty Tracking Pages daily, updating information as appropriate. - Contribute to team success by supporting related tasks and performing other duties as assigned. Qualifications - High school diploma or GED required. - Minimum of 3 years of experience in foreclosure or mortgage‑servicing operations. - Strong verbal and written communication skills, with the ability to clearly convey information to clients, colleagues, and leadership. - Demonstrated customer‑service skills, including professionalism, responsiveness, and the ability to resolve inquiries effectively. - Excellent organizational and time‑management abilities, with a proven ability to manage competing priorities and meet deadlines. - High attention to detail and accuracy, especially when reviewing documents and updating case information. - Strong problem‑solving and critical‑thinking skills, with the ability to assess complex situations and determine effective solutions. - Proficiency in Microsoft Word, Adobe Acrobat, Internet Explorer, and Microsoft Access, with the ability to learn additional technology platforms as required. - Ability to work independently and collaboratively within a fast‑paced, deadline‑driven environment. - Adaptability to changing client expectations, internal processes, and industry requirements.

About the role - Under general supervision, the Bankruptcy Paralegal is responsible for assisting attorneys and other members in preparing pleadings, motions, complaint letters, notices and orders for Foreclosure litigation defense and creditor Bankruptcy cases and loss mitigation. What you'll do - Preparation of motions, judgments and stipulations, objections, complaints, notices and orders. - Researches and retrieves relevant documents from various client databases. - Updates appropriate information in various client databases. - E-files documents with various courts. - Calendaring. - Sets up court hearings and meetings. - Tracks and prioritizes inventory of cases, impediments for resolution, and escalates the need for resolution on new exceptions or other non-routine matters. - Performs other related duties as assigned by management. Qualifications - High school diploma or GED required. - Minimum of 3 years of experience in foreclosure or mortgage‑servicing operations. - Strong verbal and written communication skills, with the ability to clearly convey information to clients, colleagues, and leadership. - Demonstrated customer‑service skills, including professionalism, responsiveness, and the ability to resolve inquiries effectively. - Excellent organizational and time‑management abilities, with a proven ability to manage competing priorities and meet deadlines. - High attention to detail and accuracy, especially when reviewing documents and updating case information. - Strong problem‑solving and critical‑thinking skills, with the ability to assess complex situations and determine effective solutions. - Proficiency in Microsoft Word, Adobe Acrobat, Internet Explorer, and Microsoft Access, with the ability to learn additional technology platforms as required. - Ability to work independently and collaboratively within a fast‑paced, deadline‑driven environment. - Adaptability to changing client expectations, internal processes, and industry requirements.

About the role - Describe the role and team the candidate will be joining What you'll do - Describe the specific responsibilities and job functions of the role Qualifications - High school diploma or GED required. - Minimum of 3 years of experience in foreclosure or mortgage‑servicing operations. - Strong verbal and written communication skills, with the ability to clearly convey information to clients, colleagues, and leadership. - Demonstrated customer‑service skills, including professionalism, responsiveness, and the ability to resolve inquiries effectively. - Excellent organizational and time‑management abilities, with a proven ability to manage competing priorities and meet deadlines. - High attention to detail and accuracy, especially when reviewing documents and updating case information. - Strong problem‑solving and critical‑thinking skills, with the ability to assess complex situations and determine effective solutions. - Proficiency in Microsoft Word, Adobe Acrobat, Internet Explorer, and Microsoft Access, with the ability to learn additional technology platforms as required. - Ability to work independently and collaboratively within a fast‑paced, deadline‑driven environment. - Adaptability to changing client expectations, internal processes, and industry requirements.

About the role - Under general supervision, the Default Specialist plays a critical role in supporting our law firm’s representation of creditors in foreclosure, bankruptcy, eviction, and related litigation matters. This role involves managing key default‑related responsibilities, coordinating communications, and providing operational support to both management and internal teams. What you'll do - Accept new cases and ensure efficient and accurate handling of each case. - Maintain quality control standards throughout the default process. - Provide exceptional customer service to clients, addressing inquiries and concerns promptly and professionally. - Prepare and submit accurate reports on a regular basis as required. - Validate prerequisites and prepare notices for client execution. - Generate notices for statutory mailings, ensuring compliance with federal, state, client firm, and investor requirements. - Update client systems and internal/external technology platforms to ensure accurate and up-to-date information. - Stay updated with client expectations and act as a subject matter expert, providing guidance to colleagues and acting as a point of contact for clients. - Track and address exceptions as assigned. - Be resourceful in seeking resolution to impediments hindering the ability to move forward with the handling of a matter. - Coordinate efforts with internal and external business partners to ensure seamless workflow and efficient case management. - Update systems of record with updates related to changes in beneficiary, servicer, and status. - Effectively process cases to ensure movement to the next milestone. - Other duties as assigned. Qualifications - High school diploma or GED required. - Minimum of 3 years of experience in foreclosure or mortgage‑servicing operations. - Strong verbal and written communication skills, with the ability to clearly convey information to clients, colleagues, and leadership. - Demonstrated customer‑service skills, including professionalism, responsiveness, and the ability to resolve inquiries effectively. - Excellent organizational and time‑management abilities, with a proven ability to manage competing priorities and meet deadlines. - High attention to detail and accuracy, especially when reviewing documents and updating case information. - Strong problem‑solving and critical‑thinking skills, with the ability to assess complex situations and determine effective solutions. - Proficiency in Microsoft Word, Adobe Acrobat, Internet Explorer, and Microsoft Access, with the ability to learn additional technology platforms as required. - Ability to work independently and collaboratively within a fast‑paced, deadline‑driven environment. - Adaptability to changing client expectations, internal processes, and industry requirements.