• Provide administrative support for insurance operations and client services • Maintain and update policy records, client information, and operational documentation • Process insurance-related documentation, applications, and policy updates • Coordinate communication between clients, carriers, and internal departments • Monitor operational workflows to ensure timely processing and compliance • Assist with reporting, data entry, and record management tasks • Respond to client inquiries and resolve administrative issues professionally • Track deadlines, renewals, and outstanding documentation requirements • Support process improvement initiatives and operational efficiency • Ensure compliance with company policies and industry regulations

Role Description Als Admin & Operations Manager bist du Teil unserer Special Forces. Deine Mission: Du sorgst dafür, dass das gesamte lovelifepassport-Ökosystem reibungslos läuft. Du bist der Architekt unserer betriebssicheren Automatisierungen und Datenflüsse, der interne Prozesse vereinfacht und sicherstellt, dass die Datenqualität immer stimmt. DEINE MISSION BEI UNS: - Du bist der Architekt unserer Airtable-Datenbank. - Von der Konzeption neuer Datenmodelle und Dashboards über die Automatisierung von Prozessen bis hin zur Sicherstellung der Performance – du stellst sicher, dass unser zentrales System reibungslos und effizient funktioniert. - Du baust und pflegst komplexe Automatisierungsszenarien (z.B. mit Make oder Zapier), die unsere Prozesse miteinander verbinden. - Du überwachst diese aktiv, behebst Fehler und sorgst dafür, dass alle Abläufe fehlerfrei laufen. - Datenanalyse & Insights: Du verantwortest die Erstellung und Pflege von Dashboards, die unsere wichtigsten Kennzahlen (KPIs) visualisieren. - Du stellst sicher, dass alle unsere Systeme und Tools (z.B. Stripe, Google Workspace, Slack) nahtlos miteinander kommunizieren. - Du überwachst die Schnittstellen und sorgst dafür, dass unsere Technologie reibungslos ineinandergreift. - Qualitätssicherung & Dokumentation: Du erstellst und pflegst klare Anleitungen (SOPs) und Change-Logs, um unsere Prozesse nachvollziehbar zu machen. - Nach wichtigen Vorfällen erstellst du Postmortems und informierst Stakeholder über alle relevanten Änderungen. - Du verwaltest die Zugriffsrechte und Rollen unserer Teammitglieder. - Du sorgst dafür, dass das On- und Offboarding sicher und reibungslos verläuft und alle unsere Prozesse den grundlegenden DSGVO-Standards entsprechen. Qualifications - Du bist ein Profi im Umgang mit Airtable. - Du kennst dich mit komplexen Datenmodellen aus (Links, Lookups, Rollups) und bist in der Lage, Interfaces, Automatisierungen und Skripte zu erstellen. - Du beherrschst Tools wie Make (oder Zapier) im Schlaf. - Du hast Erfahrung mit Power BI und bringst Kenntnisse in Datenmodellierung, DAX und Deployment mit. - Du verstehst die Grundlagen von APIs (REST, Webhooks) und kannst einfache Skripte in JavaScript oder TypeScript schreiben. - Du hast außerdem Erfahrung mit den Admin-Basics von Google Workspace und Slack und weißt, wie man Git zur Versionsverwaltung nutzt. - Du hast ein tiefes Verständnis für saubere Dokumentation und übernimmst die volle Ownership für deine Projekte. - Du arbeitest selbstständig und kommunizierst schnell und präzise. - Kenntnisse in Python/SQL, Retool/Streamlit, GCP/Azure-Basics, Monitoring (Statuspage, UptimeRobot), CAPI/Pixels, von Vorteil. - Wir setzen mindestens Deutschkenntnisse auf C1-Niveau voraus. Benefits - 🏝️ Work from anywhere | Wir sind ein globales Remote-Team, das Freiheit lebt und Ergebnisse liefert. - 🚀 Individuelle Wachstumspläne | Bei uns bekommst du keinen Job, sondern eine Karriere, die dich challengt. - 🎯 High-Performance durch OKRs & KPIs | Du misst dich an klaren Zielen, nicht an Anwesenheit. - 🌍 Unlimited Vacation Policy | Volle Freiheit, solange du deine Ergebnisse bringst. - ☀️ Exklusive Team Retreats | Wir bringen das Remote-Team regelmäßig an inspirierenden Orte zusammen. - ⚡ Workshops & Sparring auf Top-Level | Direkten Zugang zu Gründern mit 35 Mio. € Track Record. - 🔥 Radikales Teamgefühl | Wir feiern Erfolge, challengen uns gegenseitig und wachsen gemeinsam. - 💎 Ownership statt Hierarchie | Deine Ideen zählen mehr als dein Titel. - 🌐 Expert Access | Regelmäßige Sessions mit internationalen Expert:innen zu Themen wie Business, Reisen & Leben im Ausland – Wachstum geht nämlich über die Arbeit hinaus.

• Lead the development and execution of the commercial operations strategy aligned with corporate and commercial objectives. • Build and operationalize launch readiness plans to support the company’s first and future product launches. • Partner with Commercial leadership to support annual brand planning, strategic planning, and long-range commercial forecasting. • Ensure operational readiness across sales, marketing, market access, patient services, and analytics functions. • Establish scalable infrastructure, processes, governance, and KPIs to support commercial growth. • Design and optimize field force infrastructure including territory alignment, targeting, call planning, deployment strategy, and performance management. • Lead incentive compensation design and administration while ensuring compliance and alignment with business objectives. • Oversee CRM systems, commercial platforms, dashboards, and reporting tools to support field execution and customer engagement. • Develop sales enablement capabilities and operational processes to maximize field effectiveness and customer experience. • Build and lead commercial analytics capabilities including forecasting, market research, competitive intelligence, and performance reporting. • Establish executive dashboards and reporting processes to support data-driven decision making. • Oversee implementation and optimization of commercial systems and technologies, including CRM, data warehouses, analytics platforms, and digital engagement tools. • Ensure strong data governance, operational efficiency, and business continuity across commercial systems and processes. • Serve as a strategic partner to the Chief Commercial Officer and Commercial Leadership Team.

Role Description Over The Moon is seeking a Logistics Operations Manager to oversee day-to-day logistics operations across wholesale, ecommerce, and 3PL fulfillment. This role will serve as the primary operational lead managing our relationship with our third-party logistics partner, ensuring inventory accuracy, timely inbound and outbound shipments, smooth vendor communication, and strong reporting visibility across the business. The ideal candidate is highly detail-oriented, operationally minded, and comfortable managing multiple moving pieces simultaneously. This person should thrive in a fast-paced environment, proactively solve problems, and help build scalable logistics processes as the business continues to grow. Key Responsibilities - 3PL & Fulfillment Management - Act as the primary point of contact for Over The Moon’s 3PL partner, overseeing daily communication, issue resolution, and operational performance. - Monitor inbound receipts, outbound fulfillment, inventory discrepancies, ASN tracking, routing compliance, and shipping timelines. - Partner closely with warehouse teams to ensure accurate receiving, packing, fulfillment, and return processing standards. - Escalate and resolve shipping delays, inventory variances, operational bottlenecks, and fulfillment issues in a timely manner. - Continuously identify opportunities to improve fulfillment workflows, inventory accuracy, and operational efficiencies. - Wholesale Logistics & Vendor Coordination - Manage outbound wholesale shipments and coordinate routing, shipping timelines, and documentation with wholesale partners and vendors. - Communicate directly with vendors regarding shipment readiness, routing instructions, carton details, delivery timelines, and freight coordination. - Oversee shipment tracking and ensure all wholesale orders are delivered accurately and on time. - Support purchase order tracking and inventory movement across channels. - Partner with internal buying, operations, and finance teams to ensure smooth order lifecycle management. - Reporting & Operational Oversight - Own and maintain logistics and fulfillment reporting across ecommerce and wholesale operations. - Track and report on key operational metrics including fulfillment SLAs, shipping performance, inventory discrepancies, return trends, and operational KPIs. - Build and maintain reporting dashboards and operational trackers to improve visibility across teams. - Assist with forecasting operational needs and identifying areas for process optimization and scalability. - Support reconciliation efforts related to freight, shipping expenses, and warehouse operations. - Cross-Functional Operations Support - Collaborate closely with Customer Experience, Buying, Finance, and Operations teams to support day-to-day business needs. - Assist with operational SOP development and process documentation. - Help implement and optimize operational tools and systems across logistics workflows. - Support special operational projects and process improvement initiatives as needed. Qualifications - 4+ years of experience in logistics, operations, supply chain, wholesale operations, or fulfillment management. - Experience managing relationships with 3PLs, warehouses, freight partners, or fulfillment providers. - Strong understanding of wholesale shipping processes, routing, inventory management, and fulfillment operations. - Highly organized with exceptional attention to detail and follow-through. - Strong communication skills with the ability to manage vendor and partner relationships professionally. - Comfortable working cross-functionally in a fast-paced startup or ecommerce environment. - Advanced proficiency in Excel/Google Sheets and operational reporting. - Experience with platforms such as Shopify, ERP/WMS systems, inventory platforms, or logistics software preferred.