Role Description Als Admin & Operations Manager bist du Teil unserer Special Forces. Deine Mission: Du sorgst dafür, dass das gesamte lovelifepassport-Ökosystem reibungslos läuft. Du bist der Architekt unserer betriebssicheren Automatisierungen und Datenflüsse, der interne Prozesse vereinfacht und sicherstellt, dass die Datenqualität immer stimmt. DEINE MISSION BEI UNS: - Du bist der Architekt unserer Airtable-Datenbank. - Von der Konzeption neuer Datenmodelle und Dashboards über die Automatisierung von Prozessen bis hin zur Sicherstellung der Performance – du stellst sicher, dass unser zentrales System reibungslos und effizient funktioniert. - Du baust und pflegst komplexe Automatisierungsszenarien (z.B. mit Make oder Zapier), die unsere Prozesse miteinander verbinden. - Du überwachst diese aktiv, behebst Fehler und sorgst dafür, dass alle Abläufe fehlerfrei laufen. - Datenanalyse & Insights: Du verantwortest die Erstellung und Pflege von Dashboards, die unsere wichtigsten Kennzahlen (KPIs) visualisieren. - Du stellst sicher, dass alle unsere Systeme und Tools (z.B. Stripe, Google Workspace, Slack) nahtlos miteinander kommunizieren. - Du überwachst die Schnittstellen und sorgst dafür, dass unsere Technologie reibungslos ineinandergreift. - Qualitätssicherung & Dokumentation: Du erstellst und pflegst klare Anleitungen (SOPs) und Change-Logs, um unsere Prozesse nachvollziehbar zu machen. - Nach wichtigen Vorfällen erstellst du Postmortems und informierst Stakeholder über alle relevanten Änderungen. - Du verwaltest die Zugriffsrechte und Rollen unserer Teammitglieder. - Du sorgst dafür, dass das On- und Offboarding sicher und reibungslos verläuft und alle unsere Prozesse den grundlegenden DSGVO-Standards entsprechen. Qualifications - Du bist ein Profi im Umgang mit Airtable. - Du kennst dich mit komplexen Datenmodellen aus (Links, Lookups, Rollups) und bist in der Lage, Interfaces, Automatisierungen und Skripte zu erstellen. - Du beherrschst Tools wie Make (oder Zapier) im Schlaf. - Du hast Erfahrung mit Power BI und bringst Kenntnisse in Datenmodellierung, DAX und Deployment mit. - Du verstehst die Grundlagen von APIs (REST, Webhooks) und kannst einfache Skripte in JavaScript oder TypeScript schreiben. - Du hast außerdem Erfahrung mit den Admin-Basics von Google Workspace und Slack und weißt, wie man Git zur Versionsverwaltung nutzt. - Du hast ein tiefes Verständnis für saubere Dokumentation und übernimmst die volle Ownership für deine Projekte. - Du arbeitest selbstständig und kommunizierst schnell und präzise. - Kenntnisse in Python/SQL, Retool/Streamlit, GCP/Azure-Basics, Monitoring (Statuspage, UptimeRobot), CAPI/Pixels, von Vorteil. - Wir setzen mindestens Deutschkenntnisse auf C1-Niveau voraus. Benefits - 🏝️ Work from anywhere | Wir sind ein globales Remote-Team, das Freiheit lebt und Ergebnisse liefert. - 🚀 Individuelle Wachstumspläne | Bei uns bekommst du keinen Job, sondern eine Karriere, die dich challengt. - 🎯 High-Performance durch OKRs & KPIs | Du misst dich an klaren Zielen, nicht an Anwesenheit. - 🌍 Unlimited Vacation Policy | Volle Freiheit, solange du deine Ergebnisse bringst. - ☀️ Exklusive Team Retreats | Wir bringen das Remote-Team regelmäßig an inspirierenden Orte zusammen. - ⚡ Workshops & Sparring auf Top-Level | Direkten Zugang zu Gründern mit 35 Mio. € Track Record. - 🔥 Radikales Teamgefühl | Wir feiern Erfolge, challengen uns gegenseitig und wachsen gemeinsam. - 💎 Ownership statt Hierarchie | Deine Ideen zählen mehr als dein Titel. - 🌐 Expert Access | Regelmäßige Sessions mit internationalen Expert:innen zu Themen wie Business, Reisen & Leben im Ausland – Wachstum geht nämlich über die Arbeit hinaus.

• Lead the development and execution of the commercial operations strategy aligned with corporate and commercial objectives. • Build and operationalize launch readiness plans to support the company’s first and future product launches. • Partner with Commercial leadership to support annual brand planning, strategic planning, and long-range commercial forecasting. • Ensure operational readiness across sales, marketing, market access, patient services, and analytics functions. • Establish scalable infrastructure, processes, governance, and KPIs to support commercial growth. • Design and optimize field force infrastructure including territory alignment, targeting, call planning, deployment strategy, and performance management. • Lead incentive compensation design and administration while ensuring compliance and alignment with business objectives. • Oversee CRM systems, commercial platforms, dashboards, and reporting tools to support field execution and customer engagement. • Develop sales enablement capabilities and operational processes to maximize field effectiveness and customer experience. • Build and lead commercial analytics capabilities including forecasting, market research, competitive intelligence, and performance reporting. • Establish executive dashboards and reporting processes to support data-driven decision making. • Oversee implementation and optimization of commercial systems and technologies, including CRM, data warehouses, analytics platforms, and digital engagement tools. • Ensure strong data governance, operational efficiency, and business continuity across commercial systems and processes. • Serve as a strategic partner to the Chief Commercial Officer and Commercial Leadership Team.

Role Description Over The Moon is seeking a Logistics Operations Manager to oversee day-to-day logistics operations across wholesale, ecommerce, and 3PL fulfillment. This role will serve as the primary operational lead managing our relationship with our third-party logistics partner, ensuring inventory accuracy, timely inbound and outbound shipments, smooth vendor communication, and strong reporting visibility across the business. The ideal candidate is highly detail-oriented, operationally minded, and comfortable managing multiple moving pieces simultaneously. This person should thrive in a fast-paced environment, proactively solve problems, and help build scalable logistics processes as the business continues to grow. Key Responsibilities - 3PL & Fulfillment Management - Act as the primary point of contact for Over The Moon’s 3PL partner, overseeing daily communication, issue resolution, and operational performance. - Monitor inbound receipts, outbound fulfillment, inventory discrepancies, ASN tracking, routing compliance, and shipping timelines. - Partner closely with warehouse teams to ensure accurate receiving, packing, fulfillment, and return processing standards. - Escalate and resolve shipping delays, inventory variances, operational bottlenecks, and fulfillment issues in a timely manner. - Continuously identify opportunities to improve fulfillment workflows, inventory accuracy, and operational efficiencies. - Wholesale Logistics & Vendor Coordination - Manage outbound wholesale shipments and coordinate routing, shipping timelines, and documentation with wholesale partners and vendors. - Communicate directly with vendors regarding shipment readiness, routing instructions, carton details, delivery timelines, and freight coordination. - Oversee shipment tracking and ensure all wholesale orders are delivered accurately and on time. - Support purchase order tracking and inventory movement across channels. - Partner with internal buying, operations, and finance teams to ensure smooth order lifecycle management. - Reporting & Operational Oversight - Own and maintain logistics and fulfillment reporting across ecommerce and wholesale operations. - Track and report on key operational metrics including fulfillment SLAs, shipping performance, inventory discrepancies, return trends, and operational KPIs. - Build and maintain reporting dashboards and operational trackers to improve visibility across teams. - Assist with forecasting operational needs and identifying areas for process optimization and scalability. - Support reconciliation efforts related to freight, shipping expenses, and warehouse operations. - Cross-Functional Operations Support - Collaborate closely with Customer Experience, Buying, Finance, and Operations teams to support day-to-day business needs. - Assist with operational SOP development and process documentation. - Help implement and optimize operational tools and systems across logistics workflows. - Support special operational projects and process improvement initiatives as needed. Qualifications - 4+ years of experience in logistics, operations, supply chain, wholesale operations, or fulfillment management. - Experience managing relationships with 3PLs, warehouses, freight partners, or fulfillment providers. - Strong understanding of wholesale shipping processes, routing, inventory management, and fulfillment operations. - Highly organized with exceptional attention to detail and follow-through. - Strong communication skills with the ability to manage vendor and partner relationships professionally. - Comfortable working cross-functionally in a fast-paced startup or ecommerce environment. - Advanced proficiency in Excel/Google Sheets and operational reporting. - Experience with platforms such as Shopify, ERP/WMS systems, inventory platforms, or logistics software preferred.

Fundraising Specialist Job Category: Revenue Requisition Number: FUNDR001740 Part-Time On-site Locations St. Paul St Paul, MN 55101, USA Job Details Description Twin Cities PBS (“TPT”) is one of the preeminent PBS affiliate stations in the country. TPT harnesses the power of storytelling across multimedia platforms to entertain, educate and empower audiences to think critically and to engage with the communities around them. In addition to its impressive content, TPT is known for having one of the largest and most successful membership portfolios across the public media system. We are currently seeking a part-time Fundraising Specialist to help market, develop, and strengthen Twin Cities PBS’s community support. Our Fundraising Specialists support telemarketing fundraising efforts that produce maximum revenue and provide excellent customer service to ensure member loyalty. This role builds connection with TPT members during special events and through day-to-day contact supporting membership needs. Weekly Hours and Schedule: 20 hours per week. Monday - Thursday 4:00 to 8:00 p.m. and Friday 10:00 a.m. to 2:00 p.m. Rate of Pay: $16.97 per hour (plus performance bonus) Benefits: This position is eligible for PTO, company paid holidays, life and disability insurance, dental insurance, vision insurance, and retirement savings with employer 401(k) contributions.  Candidates must live in or be willing to relocate to the Twin Cities Metro area and report to onsite office in downtown St. Paul. MAJOR AREAS OF RESPONSIBILITY: Market, develop, and strengthen TPT's community support from individuals through telemarketing fundraising efforts that produce maximum revenue and provide excellent customer service to ensure loyalty. - Contact existing, potential and lapsed supporters via telephone to inform them of current campaigns and solicit appropriate assistance in accordance with the TPT brief and script structure, while manages call time for maximum revenue benefit for Twin Cities PBS.   - Meet & exceed fundraising targets set by the team leader and the manager, while ensuring calls are of the highest quality.    - Contribute to corporate productivity regularly by increasing expertise and efficiency.   - Attend campaign briefings and adhere to the objectives of campaigns within the phone call to our donors.   - Input bank details, supporter information and data capture whilst ensuring close attention to detail and accurate recording in TelAthena software.   - Fulfill agreed upon work schedule consistently.   - Continually enhances sales skills through ongoing activities coaching, self-evaluation and seeking training and development resources available.   - Recognize and responds effectively to unexpected situations in a professional and courteous manner.    - Review all sources of information to quickly provide accurate information to the member or potential member.   - Present a highly professional image of Twin Cities PBS to all stakeholders, through verbal, personal and written interactions.    - Represent, enhance and promote the TPT brand in a positive, professional and effective manner.   - Support viewer and member questions and concerns in a timely, professional and courteous manner.   - Continually improve the telemarketing program being aware of emerging trends and ensuring adherence to best practices.   - Ensure that all data is handled with sensitivity and in accordance with Data Protection legislation and financial good practice.   - Complete other tasks as assigned.  QUALIFICATIONS: Required - High school diploma or equivalent - 1-2 years' experience of using the telephone in either telemarketing or to promote business or work, or canvassing experience.  - Strong interpersonal, communication, and computer skills using Microsoft Office Suite with a confident telephone manner with a strong attention to detail. - Must be comfortable interacting with external members and high-profile donors presenting and persuading individuals of the power of public media. - Ability to work unsociable hours as a key requirement of the job and comfortable relating to an audience of diverse people and personalities. - Strong organizational and time management skills with the ability to multitask in a fast-paced, time sensitive production environment. - Ability to work collaboratively and communicate effectively with all team members.  - Experience of working in a team to achieve shared objectives. - Experience handling several fast-paced, concurrent projects and assignments. Preferred  - Experience with Window based systems and software applications.  - Multifaceted telemarketing program experience within the nonprofit industry in high volume outbound fundraising, renewal, upselling campaigns and/or cold calling. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.