Over The Moon

Role Description We are looking for a talented, detail-obsessed Graphic Designer to bring our brand to life across every channel. This is a hands-on production role, where you’ll be creating a high volume of assets spanning static graphics, GIFs, and short-form video edits for email, SMS, web, social, and paid media. - Move fast without sacrificing quality. - Take feedback graciously and iterate quickly. - Bring a natural sense of organization to a team juggling multiple priorities. Responsibilities - Digital & Channel Graphics: - Design static graphics, animated GIFs, and short-form video edits for email, SMS, website, social media, and paid advertising channels. - Adapt and resize assets across multiple formats and specs while maintaining visual consistency and brand integrity. - Collaborate with the marketing team to concept and produce campaign visuals that align with briefs and channel best practices. - Deliver assets on time and production-ready, with clean file organization for handoff to channel owners. - Email & SMS: - Produce all visual assets for email and SMS campaigns including newsletter, lifecycle, and promotional sales, working closely with the retention team to bring templates to life. - Design and maintain modular email template components that can be efficiently assembled for different campaign types. - Social & Paid Media: - Create on-brand graphics and motion assets for organic social across platforms (Instagram, TikTok, Pinterest, etc.). - Design paid ad creative in a variety of formats, including static, carousel, and video, optimized for platform specs and performance. - Website: - Design homepage and landing page graphics and layouts to support seasonal campaign launches as well as evergreen selling. - Arrange and layout images in a cohesive manner, scaling product imagery for consistency across the website. - Invitations & Print: - Design polished invitations for events, product launches, and brand moments, balancing creativity with brand standards. - Manage print-ready file preparation including bleeds, color profiles, and vendor specifications. - Brand Projects: - Build and maintain slide decks to support cross-functional teams including marketing, merchandising, and the executive suite. - Support miscellaneous brand and design needs as they arise, such as crests, logos, iconography, one-pagers, and more. - Support merchandising with illustrations, design, and color swaps in early iterations of capsule ideation. - Contribute to maintaining and evolving brand guidelines and asset libraries. Qualifications - 2-4 years of graphic design experience in a marketing, agency, or in-house brand environment. - Strong proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign). - Strong proficiency in Canva or similar software. - A portfolio that demonstrates range in digital, motion, print, and a clear eye for typography, color, and composition. - Video editing experience in Premiere Pro or similar. - Exceptional organizational and time management skills, adhering to deadlines, keeping files tidy, and never losing track of a revision. - A thick skin and a growth mindset; you welcome constructive feedback and use it to make the work better, not take it personally. - The ability to thrive in a fast-paced, ever-changing environment where priorities shift and no two days look the same. - Strong communication skills and a collaborative spirit. - Reliable remote work setup with a stable internet connection and the self-discipline to manage your time independently.

Role Description We are looking for a senior marketing leader to own how our brand shows up across every channel. As Senior Manager of Integrated Marketing, you’ll be the connective tissue between our campaigns, channels, and partners, ensuring every touchpoint tells a unified, impactful story. You’ll lead integrated campaign strategy, manage partnership marketing deliverables, and keep the broader marketing, merchandising, and operations teams aligned and moving through disciplined project management. Your superpower is seeing the full picture and making all the pieces work together. Responsibilities - Integrated Campaign Strategy & Execution - Lead the planning and execution of integrated marketing campaigns across owned, earned, and paid channels, ensuring consistent messaging, creative, and timing. - Develop campaign briefs that align channel owners, creative, and external partners around shared goals and a single narrative. - Own the marketing calendar, coordinating launches, promotions, and evergreen programs so channels amplify rather than compete with each other. - Own the photoshoot calendar and budget, maintaining lead times in line with the rest of the merchandising and marketing calendars while optimizing expenses. - Partner closely with merchandising and operations teams to understand positioning of newness and help shape product drop calendar. - Establish and track KPIs across campaigns; synthesize cross-channel performance into clear insights and recommendations for leadership. - Champion brand consistency across all customer touchpoints, from top-of-funnel awareness to post-purchase communications. - Partnership Marketing - Manage marketing deliverables for brand partnerships, including co-branded campaigns, cross-promotional emails, social placements, and photoshoot inclusions. - Serve as the primary point of contact for partner marketing teams, ensuring deadlines and deliverables are met on both sides. - Brief internal stakeholders and external partners on creative, copy, and campaign requirements. - Track and report on partnership campaign performance; develop recommendations to deepen high-performing relationships. - Project & Workflow Management - Own and maintain the marketing project management system (Asana), building out templates, workflows, and processes that keep cross-channel content on track. - Coordinate timelines and deliverables across channels, including email, SMS, paid, social, and ecommerce. - Run weekly creative and project reviews, surfacing shifts in deadlines early and enabling the ability to pivot nimbly if necessary. - Document go to market strategies and transpose to tactical deliverables across all relevant teams (marketing, merchandising, operations). - Collaborate directly with leadership and founder stakeholders to translate high-level brand and business priorities into actionable marketing plans and timelines. - Ensure marketing calendars reflect key merchandising moments, product storytelling priorities, and evolving business needs. - Email & SMS Marketing Strategy - Provide strategic direction for email and SMS programming, ensuring lifecycle and promotional sends are integrated into the broader campaign calendar. - Oversee a channel specialist to maintain send schedules, segmentation, and performance reporting. - Hands-on platform experience (e.g., Klaviyo) is a plus but not required. Qualifications - 5-7+ years of experience in marketing, with at least 2–3 years in an integrated or campaign-focused role within a fashion, luxury, or lifestyle ecommerce brand. - Proven ability to develop and execute multi-channel campaigns that deliver cohesive brand experiences and measurable results. - Experience managing marketing deliverables for brand or retail partnerships. - Exceptional project management skills—you thrive on bringing order to complexity and keeping cross-functional teams aligned. - Proficiency with Asana or a comparable project management tool. - Strong analytical mindset: Able to synthesize cross-channel data into clear performance narratives. - Outstanding written and verbal communication skills. - A collaborative, senior presence—someone who can influence stakeholders at all levels. - Strong brand instincts with an understanding of luxury/lifestyle customer behavior and storytelling. - Strong appreciation for brand storytelling, customer experience, and elevated visual presentation.

Role Description Over The Moon is seeking a Logistics Operations Manager to oversee day-to-day logistics operations across wholesale, ecommerce, and 3PL fulfillment. This role will serve as the primary operational lead managing our relationship with our third-party logistics partner, ensuring inventory accuracy, timely inbound and outbound shipments, smooth vendor communication, and strong reporting visibility across the business. The ideal candidate is highly detail-oriented, operationally minded, and comfortable managing multiple moving pieces simultaneously. This person should thrive in a fast-paced environment, proactively solve problems, and help build scalable logistics processes as the business continues to grow. Key Responsibilities - 3PL & Fulfillment Management - Act as the primary point of contact for Over The Moon’s 3PL partner, overseeing daily communication, issue resolution, and operational performance. - Monitor inbound receipts, outbound fulfillment, inventory discrepancies, ASN tracking, routing compliance, and shipping timelines. - Partner closely with warehouse teams to ensure accurate receiving, packing, fulfillment, and return processing standards. - Escalate and resolve shipping delays, inventory variances, operational bottlenecks, and fulfillment issues in a timely manner. - Continuously identify opportunities to improve fulfillment workflows, inventory accuracy, and operational efficiencies. - Wholesale Logistics & Vendor Coordination - Manage outbound wholesale shipments and coordinate routing, shipping timelines, and documentation with wholesale partners and vendors. - Communicate directly with vendors regarding shipment readiness, routing instructions, carton details, delivery timelines, and freight coordination. - Oversee shipment tracking and ensure all wholesale orders are delivered accurately and on time. - Support purchase order tracking and inventory movement across channels. - Partner with internal buying, operations, and finance teams to ensure smooth order lifecycle management. - Reporting & Operational Oversight - Own and maintain logistics and fulfillment reporting across ecommerce and wholesale operations. - Track and report on key operational metrics including fulfillment SLAs, shipping performance, inventory discrepancies, return trends, and operational KPIs. - Build and maintain reporting dashboards and operational trackers to improve visibility across teams. - Assist with forecasting operational needs and identifying areas for process optimization and scalability. - Support reconciliation efforts related to freight, shipping expenses, and warehouse operations. - Cross-Functional Operations Support - Collaborate closely with Customer Experience, Buying, Finance, and Operations teams to support day-to-day business needs. - Assist with operational SOP development and process documentation. - Help implement and optimize operational tools and systems across logistics workflows. - Support special operational projects and process improvement initiatives as needed. Qualifications - 4+ years of experience in logistics, operations, supply chain, wholesale operations, or fulfillment management. - Experience managing relationships with 3PLs, warehouses, freight partners, or fulfillment providers. - Strong understanding of wholesale shipping processes, routing, inventory management, and fulfillment operations. - Highly organized with exceptional attention to detail and follow-through. - Strong communication skills with the ability to manage vendor and partner relationships professionally. - Comfortable working cross-functionally in a fast-paced startup or ecommerce environment. - Advanced proficiency in Excel/Google Sheets and operational reporting. - Experience with platforms such as Shopify, ERP/WMS systems, inventory platforms, or logistics software preferred.

Role Description - Recruit, train, and mentor a high-performing customer care team. - Foster a positive and collaborative work environment to ensure team success. - Develop SLAs and monitor team performance through KPIs and provide regular feedback for improvement. - Oversee day-to-day operations of the customer care department. - Respond to regular and escalated customer inquiries and complaints through various channels (email, phone, chat, social media). - Develop and maintain customer service policies, scripts, and protocols. - Identify and implement process improvements to enhance customer satisfaction and efficiency including implementation of self-service and automation systems. - Collaborate with the operations team and OTM brands to address common customer pain points, such as shipping delays or returns. - Monitor customer feedback trends and liaise with merchandising, marketing, and exec teams to share insights that can improve products, policies, and overall experience. - Oversee customer service software (Gladly) tools and ensure they are optimized for team performance and being leveraged for automation and self-service. - Generate and analyze customer service reports to inform decision-making. - Serve as a brand ambassador by ensuring all communications reflect our values and tone. - Work with marketing to address social media comments, reviews, and public queries. - Take lead on assigned projects focusing on analyzing and solving key operational issues outside of the typical customer care remit. - Liaise with the executive team and work cross-functionally on special projects as they are assigned. Qualifications - Proven experience as a Customer Service Manager or in a similar role, preferably in retail eCommerce. - Strong leadership skills with experience managing remote teams. - Exceptional communication and interpersonal skills. - Proficient in customer service software (e.g., Zendesk, Freshdesk, Gorgias, Gladly). - Data-driven with the ability to analyze metrics and make informed decisions. - A customer-first mindset with a knack for creative problem-solving. - Knowledge of fashion, homewares, and lifestyle products is a plus.

Role Description We are seeking a strategic and detail-oriented Ecommerce Manager to own the end-to-end website experience. In this role, you will sit at the intersection of merchandising, technology, and marketing, responsible for optimizing our website for curation and conversion. Responsibilities - Website Experience & Storefront Management: - Manage full website experience, including but not limited to homepage set up, seasonal refreshes, meganav architecture & maintenance, on-site search optimization, preorder management, and filter & sort logic. - Define and implement a conversion-optimized collection page merchandising strategy, ensuring product placement, sequencing, and availability are always aligned with active marketing campaigns and promotional calendars. - Serve as day-to-day owner of Fabric (or equivalent dropship platform), ensuring operational success for order management & fulfillment, inventory availability, and catalog integrity. - Cross-Functional Partnerships: - Operate as bridge between site development & merchandising teams, ensuring product-focused development projects are completed on time and to specification. - Take ownership of product metafields, Shopify metaobjects, and product tagging, keeping data clean and correctly structured to power dynamic storefront features and downstream reporting. - Translate merchandising requirements to clear technical briefs and manage delivery through to QA and launch. - Partner closely with Marketing Director to support multi-channel initiatives on site, ensuring product merchandising strategy and creative is refreshed in accordance with the go to market calendar. - Optimization, Testing, & Content Standards: - Own and execute the A/B testing roadmap for the website, prioritizing experiments and measuring results across KPIs (CVR, AOV, add to cart, etc.). - Regularly report on website performance, including but not limited to click behavior, conversion funnel statistics, and registry engagement. - Establish and maintain best-practice guidelines for ecommerce photo and video content, collaborating with creative and design teams to ensure visual assets meet technical specifications and brand guidelines. Qualifications - 3-5+ years of ecommerce or digital merchandising experience. - Hands-on proficiency with Shopify, including metafields, metaobjects, product tagging, and storefront configuration. - Experience managing a marketplace commerce platform such as Fabric or Mirakl. - Strong analytical skills with the ability to interpret site performance data, build & read A/B test results, and translate metrics into recommendations. - Demonstrated ability to manage cross-functional projects and communicate effectively with both technical and non-technical stakeholders.

Founded by Vogue’s Alexandra Macon, Over The Moon is the ultimate retail, registry, and editorial platform for creating a life well-lived. What began as the aspirational source for couples getting married has grown into a cult fashion, home, and children’s shopping destination as well as an elevated wedding and baby registry provider. We are entering an exciting new stage of growth and looking to expand our team.  Over The Moon is looking for an experienced Director of Finance who will own Over The Moon’s core financial operations on a day-to-day basis while supporting leadership with actionable insights to drive growth.  This role is highly hands-on, combining bookkeeping and accounting oversight with forecasting, reporting, and business analysis. Key Responsibilities - Day-to-Day Finance Operations - Manage accounts payable/receivable, vendor payments, invoicing, and expense tracking - Oversee Shopify and payment processor reconciliations; ensure returns, discounts, and vendor payouts are recorded accurately - Partner with external accountants to run monthly, quarterly and yearly closes and prepare financial statements - Financial Reporting - Produce monthly P&L, balance sheet, and cash flow reports with clear variance analysis - Track gross margin, vendor payout ratios, discounts, and return rates - Create simple dashboards to communicate performance to leadership - Budgeting & Forecasting - Build and maintain operating budgets across departments in collaboration with leadership - Update forecasts based on actual performance - Run scenario analyses to support key decisions (e.g., potential capsules, wholesale orders, marketing spend levels, staffing, registry contingent liability growth and more) - Cash Flow & Working Capital  - Monitor daily and weekly cash flow to ensure liquidity for vendor payments and operations - Maintain a rolling 12-month cash forecast - Proactively flag risks and opportunities to leadership - Risk Management & Compliance - Ensure compliance with audit and regulatory requirements - Manage sales tax process with external firm - Manage insurance policies with external firm  - Process & Systems - Maintain financial controls and improve workflows for vendor payouts, returns, and customer refunds - Own QuickBooks, Bill.com, and other finance systems and ensure integrations with Shopify and banking are accurate - Support selection and implementation of new finance tools as needed - Collaborate with Customer Success and Sales to refine vendor policies and ensure operational alignment across 500+ partners

Founded by Vogue’s Alexandra Macon, Over The Moon is the ultimate retail, registry, and editorial platform for creating a life well-lived. What began as the aspirational source for couples getting married has grown into a cult fashion, home, and children’s shopping destination as well as an elevated wedding and baby registry provider. We are entering an exciting new stage of growth and looking to expand our team.  Over The Moon is looking for a Merchandising Associate to oversee and grow our Tabletop, Home, and Children’s categories. The ideal candidate is passionate about beautifully curated assortments, has a strong background in merchandising, and is excited to help build a brand portfolio that drives customer excitement and sales. Key Responsibilities - Brand Relationships Management: - Build and maintain strong relationships with existing brand partners, acting as the primary point of contact for tabletop, home and children’s brands. - Research and onboard new brands that align with Over The Moon’s aesthetic, values and customer preferences. - Negotiate terms with brands, including margins and shipping arrangements. - Assortment Strategy: - Curate compelling online and popup store assortments across the tabletop, home and children’s categories, ensuring alignment with seasonal trends, customer insights and sales data. - Manage dropship and wholesale aspects of the business within each department. - Partner with the marketing and teams to bring collections to life through storytelling and visual merchandising. - Operational Excellence: - Oversee the onboarding process for new brands and products. - Track performance metrics, analyze sales and returns data, and make data-driven decisions to optimize assortment and improve profitability. - Monitor brand shipping compliance with agreed upon drop-shipping timelines. - Cross-Functional Collaboration - Partner with the marketing and editorial teams to create category-specific campaigns, events and activations that drive sales and brand retention. - Work closely with the registry team to identify top-performing bands and products that resonate with couples and gift-givers.  - Collaborate with customer service and operations to address product-related inquiries and enhance the customer experience.