• Deep Discovery: Demonstrate excellent communication skills to uncover client needs required to create tailored platform builds that address their specific challenges and objectives. • Product Demos: Deliver compelling product demonstrations that showcase the value and capabilities of Cision’s technology to prospective clients and customers, including the ability to articulate complex topics or concepts to less technical audiences. • Technical Support: Provide technical support during pre-sales and post-sales, addressing client queries and concerns to ensure a smooth and positive experience. • Solution Design: Work closely with clients to design and implement customized solutions that leverage Cision’s technology to meet their goals. • Collaboration: Partner with internal teams, including Sales, Product, Marketing, and Customer Success, to ensure seamless integration and implementation of solutions. • Client Relationships: Build and maintain strong relationships with key stakeholders to drive new business opportunities. • Market Insights: Stay up-to-date with industry trends and developments to provide clients with the most relevant and effective solutions.

• Deep Discovery: Demonstrate excellent communication skills to uncover client needs required to create tailored platform builds that address their specific challenges and objectives. • Product Demos: Deliver compelling product demonstrations that showcase the value and capabilities of Cision’s technology to prospective clients and customers, including the ability to articulate complex topics or concepts to less technical audiences. • Technical Support: Provide technical support during pre-sales and post-sales, addressing client queries and concerns to ensure a smooth and positive experience. • Solution Design: Work closely with clients to design and implement customized solutions that leverage Cision’s technology to meet their goals. • Collaboration: Partner with internal teams, including Sales, Product, Marketing, and Customer Success, to ensure seamless integration and implementation of solutions. • Client Relationships: Build and maintain strong relationships with key stakeholders to drive new business opportunities. • Market Insights: Stay up-to-date with industry trends and developments to provide clients with the most relevant and effective solutions.

• Build and maintain strong partnerships across manufacturers, distributors, and end users • Conduct a minimum of 10 end user sales visits and create a minimum of 10 opportunities weekly • Drive revenue growth through opportunity creation, pipeline management, and execution of LineDrive’s strategic selling principles • Analyze territory coverage from previous quarters to inform future planning and time allocation • Enhance sales effectiveness through training, planning, and efficient administrative management

• Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash, Part of Accenture customers • Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity • Facilitate business process reviews to identify customer requirements and processes • Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud • Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI • Translate customer requirements into contact center design, leveraging best practices, and other AWS Services • Oversee and mentor technical teams, providing guidance and support to ensure that the proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards • Act as a liaison between technical teams and business stakeholders, communicating technical concepts clearly and understandably, and manage expectations and priorities • Drive best practice contact center design into each and every aspect of solution delivery • Effectively manage all aspects of project and customer communications • Deliver customer end user training and documentation • Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management • Lead vision and strategy discussions with contact center and customer service leadership and management