Internet Brands was founded in 1998 as CarsDirect.com from the renowned business incubator, Idealab. Over the years, Internet Brands has grown into a leading online media and clien
Application Specialist
Location
United States + 2 moreAll locations: United States | United Kingdom | Canada
Posted
23 days ago
Salary
$15 - $18 / hour
Seniority
Mid Level
Job Description
Application Specialist
Internet Brands
Role Description The role will assist claimants with completing the Security Disability application by asking a series of personal questions to obtain necessary information about their disability and qualifications for disability benefits. Calls typically last 30-45 minutes, and the Applicant Call Representative must demonstrate patience and empathy. The position must ensure that the application is completed fully and accurately. Responsibilities - Completes the online application for the claimant. - Asks a series of personal medical questions. - Uses several systems to complete the process: website, internal, and order management systems. - Demonstrate empathy, compassion, and patience. - Maintain confidentiality of sensitive information. - Meet productivity and quality goals. - Use of call management software to answer calls, adhere to specified schedule, and breaks. Qualifications - Previous experience in a call center environment. - Customer service oriented with demonstrated ability to show empathy. - Excellent written and verbal communication skills. - Must be patient and inclined to help others. - Must be detail oriented. - Ability to achieve high productivity and quality standards. - Proficient working knowledge of Windows OS, Internet, and associated software. - BILINGUAL - English/Spanish a plus. Requirements - Compensation: $14.50 - $18.00 per hour, with the opportunity to earn a performance-based bonus up to $750/Month. - Onsite: Brooklyn Park, MN - pays $18/hr. - Remote hiring areas: Non-MN pays $14.50/hr. - Hiring States: Minnesota, Georgia, Iowa, Texas, South Dakota, Kansas. - Terms: Full-Time. This is an hourly, non-exempt position. - Hours of Operation: Monday through Friday 8:00am – 6:00pm CST. Benefits - Health insurance options such as medical, dental, and vision coverage. - Flexible spending accounts (FSA) for medical and dependent care. - Short-term and long-term disability insurance. - Life and AD&D insurance. - 401(k) retirement savings plan with a company match. - Paid time off (PTO) and paid holidays. - Commuter benefits. - Access to Employee Assistance Program (EAP) and well-being coaching services. - Voluntary benefits such as home, auto, and pet insurance, and discounted legal and financial services. Company Description Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.
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• Serve as a pre-sales technical resource for the regional sales team, offering practical knowledge of S&C products and services and responding to technical inquiries promptly and accurately. • Support with the regional sales team to continuously seek out information about customer challenges and pain points in support of addressing customer needs and converting opportunities into sales. • Respond to simple technical inquiries for standard products, conveying accurate information that supports the customer's needs. • Assist Senior Applications team members to recommend and advise on the viability of sales opportunities, leveraging knowledge of S&C's standard product range. • Ask effective questions to clarify customer challenges, goals and outcomes and match S&C standard products and solutions with customer specifications, identifying all exceptions, clarifications and deviations for requests for information (RFI's) and requests for quotes (RFQs). • Collaborate with Product Managers, Engineering and other departments to provide timely and meaningful responses to customer queries on S&C's standard product range. • Attend customer meetings as a technical resource, creating and presenting presentations, insights and solutions and addressing simple questions to progress opportunities forward. • Prepare basic-level proposals and technical information for tender submissions. • Support the creation of product trial proposals, scoping trial agreements, tracking trial data and presenting the results back to the customer in support of system-wide deployment and sales conversion. • Support new product introduction with the regional sales team and support the successful rollout of new products to customers within the region. • Assist Senior Sales and Applications team members with providing technical support to Power System Solutions (PSS) concerning applications and customer requirements upon completion of the sale, to inform the project management process for the installation and commissioning phase. • Represent S&C at industry events and support promotional activities through demonstrating products at the S&C booth or Customer Experience Center (CEC). • Conduct factory tours and participate in Factory Acceptance Testing (FAT) to guarantee total customer satisfaction. • Deliver simple product overview and insight pitches to customers and internal stakeholders on new products and applications in support of generating new opportunities and business. • Assist with reporting on customer and market analysis data obtained throughout the applications support process, and submit product development ideas, new solutions and applications through applicable channels. • Entertain customer during and outside of business hours, as appropriate, to establish customer relationships necessary to sell S&C's products and services effectively. • Travel regularly (flying and driving up to 80%) in support of sales and applications activities, customer engagement, industry events, and provide off-hours business support. • Understand and comply with all applicable company policies and rules.
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