• Perform comprehensive testing of new and existing products to ensure they meet user requirements and expectations. • Simulate various user scenarios and workflows to identify potential issues and ensure the product performs optimally in real-world conditions. • Conduct exploratory testing to uncover edge cases and unanticipated user behaviors. • Develop and document detailed test plans, cases, and SQL scripts based on product specifications, user stories, and acceptance criteria. • Execute manual and automated test cases, reporting defects and tracking their resolution. • Collaborate with product owners and developers (Scrum Team) to ensure test cases align with business goals and technical realities. • Participate in product reviews and provide insights into potential areas of improvement from a user perspective. • Continuously monitor and assess product quality throughout the development lifecycle. • Assist in the creation and refinement of product documentation, ensuring it accurately reflects the product’s functionality and user experience. • Work closely with product owners, developers, designers, and other stakeholders to understand product features and technical implementations. • Communicate test results and user feedback clearly and effectively to all scrum team members, facilitating swift issue resolution and product enhancements. • Gather and analyze feedback from users, beta testers, and internal stakeholders to identify common issues and areas for improvement. • Prepare detailed reports on product quality, testing activities, and defect status for review by the product team and senior management.

Role Description Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. - This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish. Qualifications - Good experience in a Service Desk or similar IT support environment - Experience using ServiceNow ITSM workflows - Strong customer service, listening, and communication skills - Bilingual - English and Swedish (required) - Detail-oriented with solid judgment and initiative - Ability to troubleshoot and resolve technical issues independently - Knowledge of Microsoft Office365 and standard network tools - Ability to work remotely and as part of a team - Familiarity with ITIL principles Requirements - Address and resolve non-major incidents and service requests, logging all activity in ServiceNow - Deliver excellent customer service and professional support - Escalate or reassign unresolved incidents to appropriate teams - Analyse and resolve hardware/software issues using standard tools and methods - Document case details clearly in ServiceNow, including steps taken and customer impact - Meet/exceed defined performance metrics including CSat and QA standards - Continuously build knowledge of company-specific products and services - Create/update knowledge articles to support First Call Resolution and self-service - Participate in after-hours and on-call rotations to ensure 24/7 support coverage - Complete training objectives and uphold Sysco’s Mission and Values Benefits - At Sysco International everyone is welcome. - We actively celebrate the unique talents of each and every colleague. - We are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. - We work hard to ensure that everyone feels part of our business. - Our ultimate goal is to ensure that everyone belongs and thrives at Sysco International.

Role Description We are seeking a motivated and detail-oriented LVN/LPN to join our Remote Patient Monitoring Department. In this role, you will be responsible for: - Supporting patients with real-time health monitoring. - Responding to alerts and delivering timely life-improving interventions. - Educating and empowering patients through ongoing care. Key Responsibilities - Conduct outbound phone calls to check in on patients and address health concerns (expected call volume ranges from 70 to 90 calls per day). - Handle inbound phone calls and route appropriately based on clinical urgency. - Route non-clinical inbound calls to the appropriate departments across the company. - Monitor and respond to Remote Patient Monitoring (RPM) alerts, escalating concerns when clinically indicated. - Collaborate with providers to coordinate timely and effective patient care. - Perform monthly wellness assessments and complete comprehensive chart reviews. - Accurately document all patient interactions in our clinical platform in real time. - Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, response times, and adherence to protocol standards. - Maintain compliance with company policies and applicable regulations. - Perform other duties as assigned. Qualifications - Active LVN/LPN license required. - Proficient with computers, EMRs, and telehealth tools. - Strong communication and organizational skills. - At least 1 year of nursing experience preferred (RPM, telehealth, or chronic care experience is a plus). Requirements - Minimum internet speed of 50 Mbps download / 10 Mbps upload. - Hardwired internet connection required. - Speed test submission required during the offer process. - Private, HIPAA-compliant workspace. Schedule - This position operates on a 4-day work week structure, consisting of 10-hour shifts. - Must be available to work rotating holidays throughout the year. - Requires mandatory coverage of a minimum of two (2) weekends per month. Training Requirements - All new hires must complete a comprehensive training program. - Duration: Five weeks. - Schedule: Monday through Friday, 9:00 AM – 6:00 PM Eastern Time. - Attendance is mandatory to ensure readiness prior to independently supporting patients. Compensation & Benefits - Competitive base pay of $24-$26 per hour. - Shift Differentials: - Evening Differential: +$1.50/hour for hours worked after 7:00 PM ET. - Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM ET. - Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday. - Additional Compensation: - Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout. - Monthly Bonus Potential: Up to $1,500 per month based on patient engagement and performance goals. - 5% Bilingual Pay Allowance. - Benefits Include: - 11 Paid Company Holidays annually. - Paid Time Off (PTO). - Medical, Dental, Vision, and supplemental insurance options. - 401(k) Plan with 3.5% Company Match. - Company-provided equipment.

Role Description Ready to say goodbye to the boring, traditional 9-5 routine and embrace a dynamic and exciting work environment that puts you in control? This position offers you the flexibility to set your own schedule and complete exciting tasks using an innovative web-based evaluation tool. A Day in the Life of a Media Search Analyst: - Comprehensive assessment of diverse task categories, including music, video, books, podcasts, and home pod evaluations. - Analyzing and evaluating search outcomes for App Store Content. - Conducting research using online tools to assess and validate query accuracy and intent. - Applying market expertise to evaluate the relevance and purpose of task-related information for your specific market. Join us today and be a key player in our community revolutionizing digital media content! Qualifications - No previous professional experience is required to apply to this role. - Full Professional Proficiency in the English language. - Resident in Ireland for the last year consecutively. - Familiarity with current and historical business, media, sport, news, social media, and cultural affairs in Ireland. - Email address associated with an Apple ID and experience with Apple products. - Up-to-date familiarity with prevailing trends in applications, music, and video. - Flexibility to work across a diverse set of task types, including news and audio tasks. - Daily access to a secure broadband internet connection, computer, and relevant software. - Independent working ability and adaptability to innovative methodologies and processes. - Great attention to detail and exceptional communication skills. - High School degree or higher certification preferred, but open to candidates with exceptional skills. Requirements - Pass the basic requirements and go through a standard assessment process. - Work will be subject to standard quality assurance checks during the term of the agreement. - Complete an open book qualification exam to determine suitability for the position. - Complete ID verification. - Guidelines and learning materials will be provided before the qualification exam. - Complete the exam in a specific timeframe but at your convenience. Benefits - Earn extra income. - Access to our community wellbeing initiative. - Remote work & location independence. - Be your own boss. - Flexible hours to fit in with your lifestyle. - Be a part of an online community. Equal Opportunity All qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS International AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community.