i3 Verticals

• Building Relationships: Key Account Managers build and improve relationships with clients, key suppliers, and partners. • Client Engagement: The success of this role will be measured by improved engagement between i3V and the client through KPIs. • Client Satisfaction: They review company practices to ensure clients receive maximum satisfaction from their purchases. • Opportunity Identification: Key Account Managers identify potential opportunities and inform the sales team to follow up. • Product Education: Educating clients about the company’s products, services, and special offers is an essential part of their role. • Issue Resolution: They attend to client complaints and issues to facilitate prompt resolution of issues. • Improving Satisfaction: Conducting customer satisfaction surveys and other inquiries to create a baseline for recommending methods to enhance client satisfaction and engagement. • Collaboration: Working with internal departments to ensure the company meets clients’ expectations. • Salesforce.Com CRM System Usage: Active input of timely and accurate information into the Salesforce customer relationship management system.

• Perform comprehensive testing of new and existing products to ensure they meet user requirements and expectations. • Simulate various user scenarios and workflows to identify potential issues and ensure the product performs optimally in real-world conditions. • Conduct exploratory testing to uncover edge cases and unanticipated user behaviors. • Develop and document detailed test plans, cases, and SQL scripts based on product specifications, user stories, and acceptance criteria. • Execute manual and automated test cases, reporting defects and tracking their resolution. • Collaborate with product owners and developers (Scrum Team) to ensure test cases align with business goals and technical realities. • Participate in product reviews and provide insights into potential areas of improvement from a user perspective. • Continuously monitor and assess product quality throughout the development lifecycle. • Assist in the creation and refinement of product documentation, ensuring it accurately reflects the product’s functionality and user experience. • Work closely with product owners, developers, designers, and other stakeholders to understand product features and technical implementations. • Communicate test results and user feedback clearly and effectively to all scrum team members, facilitating swift issue resolution and product enhancements. • Gather and analyze feedback from users, beta testers, and internal stakeholders to identify common issues and areas for improvement. • Prepare detailed reports on product quality, testing activities, and defect status for review by the product team and senior management.

• Champion the organization’s technology architecture vision, strategy, and roadmap in alignment with business objectives • Serve as the technical lead for one or more products on architectural and development decisions • Establish architectural and development principles, patterns, and decision frameworks that guide your team • Communicate complex architecture and solutions clearly and persuasively to audiences ranging from engineers to product owners and business leaders • Design complex, enterprise-scale software solutions that are secure, scalable, resilient, and cost-effective • Build flexible integrations to facilitate data transformation across internal and external systems • Adopt and extend infrastructure-as-code from reference implementations • Lead proof-of-concept initiatives to demonstrate viability and provide implementation guidance • Conduct deep-dive technical reviews of existing systems, identifying optimization opportunities, technical debt, and modernization priorities • Participate in hands-on development, providing technical guidance and removing blockers as part of an engineering team • Drive initiatives that enhance software maturity, operational excellence, and engineering productivity • Identify opportunities for automation, standardization, and simplification that reduce complexity and increase velocity • Apply coding standards and techniques to build clean, efficient, maintainable, scalable software • Actively participate in code reviews and collaborate with team members to refine system designs and resolve issues • Manage execution of deliverables accurately through the software development life cycle, escalating issues or impediments as needed • Participate in working sessions to demonstrate incremental changes and evaluate readiness for delivery • Collaborate with Product Team by providing technical insight for refinement and planning • Consult with Quality Engineers in resolution of observations and defects • Build and maintain automated tests, including unit and integration tests, to ensure that written code performs as intended • Monitor and support software to meet service-level agreements (SLAs) • Stay informed about relevant technologies through independent research and share insight with the team

• Follow the organization’s technology architecture vision, strategy, and roadmap in alignment with business objectives. • Serve as a technical contributor for one or more products • Apply and enforce architectural and development principles, patterns, and decision frameworks as part of a team • Communicate complex architecture and solutions clearly and persuasively to audiences ranging from engineers to product owners and business leaders • Deliver complex, enterprise-scale software solutions that are secure, scalable, resilient, and cost-effective • Build flexible integrations to facilitate data transformation across internal and external systems • Adopt and extend infrastructure-as-code from reference implementations • Contribute to proof-of-concept initiatives to demonstrate viability and provide implementation guidance • Conduct deep-dive technical reviews of existing systems, identifying optimization opportunities, technical debt, and modernization priorities • Participate in hands-on development, providing technical guidance and removing blockers as part of an engineering team • Identify opportunities for automation, standardization, and simplification that reduce complexity and increase velocity • Apply coding standards and techniques to build clean, efficient, maintainable, scalable software • Actively participate in code reviews and collaborate with team members to refine system designs and resolve issues • Manage execution of deliverables accurately through the software development life cycle, escalating issues or impediments as needed • Participate in working sessions to demonstrate incremental changes and evaluate readiness for delivery • Collaborate with Product Team by providing technical insight for refinement and planning • Consult with Quality Engineers in resolution of observations and defects • Build and maintain automated tests, including unit and integration tests, to ensure that written code performs as intended • Monitor and support software to meet service-level agreements (SLAs) • Stay informed about relevant technologies through independent research and share insight with the team

• Lead and manage a team of product focused software engineering resources to deliver business impact. • Accountable for delivery of product for the assigned product portfolio. • Work with your team to design, develop, test, implement, and support technical solutions across a full stack of development tools and technologies. • Develop a service-oriented team that delivers exceptional business solutions that align with business application requirements in a collaborative manner. • Track key metrics to measure delivery performance and quality. • Frequently collaborate with Product Owners and Team Leads. • Effective decision making, problem solving, and strategic planning for product coding. • Provide leadership, coaching, and mentoring to direct reports to champion a culture of excellence and continuous learning (Winning Behaviors). • Provide technical information required in the preparation of annual budget figures for software development, including resources needed to ensure timely response to needs of business. • Able to anticipate future technology trends and business needs. • Continued education in emerging development trends and technologies. • Build positive relationships with teams and coworkers. • Prioritize team product tasks and epic assignments. • Excellent organization skills and proven ability to complete deliverables. • Ensure standard operating procedures and project guidelines are being met. • Apply corporate and industry security policies across the team.

• Reviews contracts for understanding and adherence to the scope of work • Consults with and partners with internal and external stakeholders to understand customer’s business processes • Confirms environmental requirements and access • Analyzes current state and future state to ensure features and functionality meets scoped requirements • Installs databases and software and configures the solution to meet the customer’s needs • Sets up and conducts solution demonstrations • Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications • Trains and/or assists with client/end-user training • Provides client support during testing, go-live, and post-go-live • Resolves issues/bugs • Migrates solution to production and performs post-production review • Reviews customer requests for enhancements and engages with the needed departments for scoping and contracting • Works with Support to transition customer solutions to the maintenance phase • Adheres to communication standards to ensure clients are informed of status, progress, and risks/issues • Facilitates internal and external meetings • Maintains positive relationships with both internal and external partners • Creates system or implementation process documentation for internal and external stakeholders

Role Description i3 Verticals is looking for a highly skilled Full Stack Software Engineer who is comfortable with both front and back-end programming. Software Engineers are responsible for developing and designing front end web architecture, ensuring the responsiveness of applications, and working alongside architects for web design features, among other duties. The ideal candidate will possess strong expertise in: - Java development - J2EE - Spring Boot - AWS - Docker/Kubernetes - Various application servers - Familiarity with front-end frameworks, message queues, and databases Qualifications - Bachelor’s degree in computer science, Software Engineering, or a related field - Minimum of 8 years of professional experience as a Java Developer - Familiarity with front-end frameworks such as Angular or React - Extensive knowledge and hands-on experience with J2EE and Spring Boot frameworks - Experience working with Nginx, Tomcat, and JBossEAP application servers - Experience with testing frameworks (Junit, Mockito) - Excellent analytical and problem-solving skills - Excellent organization and time management skills - Excellent written and verbal communication skills - Ability to exercise discretion and independent judgment in the performance of duties Requirements - Develop and maintain user interfaces using a frontend technology like Angular - Create responsive web designs that work seamlessly across various devices and browsers - Implement and optimize frontend components for performance and user experience; an eye for UX/UI - Integrate server-side APIs and RESTful services - Help build scalable and secure backend services using a backend technology like Java - Collaborate with frontend developers to ensure smooth integration between frontend and backend systems - Work with databases such as SQL (PostgreSQL) and NoSQL efficiently while using best practices around performance and optimization - Integrate native cloud services in AWS (AWS certifications are a plus) - Write unit tests or regression tests; familiarity in creating CI/CD pipelines - Adept in design and making architectural decisions; from RBMS design to Cloud Architecture - Collaborate with cross-functional teams, including designers and product managers, to deliver high-quality features - Work in Agile environments with familiarity of all stages of SDLC - Have knowledge of Gitflow/version control and maintaining thorough release notes - Have familiarity with Docker build process and containerization would be an asset - Document code, technical processes, and architecture decisions Preferred Qualifications - Working knowledge with AWS services and integrations - Experience in containerization technologies like Docker and Kubernetes - Experience of caching mechanisms using Redis or Memcached - Proficiency in working with databases like Oracle, PostgreSQL, MongoDB, or Cassandra - Experience with authentication protocols and services like Okta, OAuth, Azure AD, or Ping

JOB TITLE: Account Executive DEPARTMENT: Public Sector REPORTS TO: Director of Sales JOB LOCATION: Remote TRAVEL: 50-75% SUMMARY OF POSITION: Position responsible for all sales activities required to identify, qualify, develop and close revenue for new logo business. Essential duties & responsibilities: - Generate new logo revenue using your Public Sector Industry experience and subject matter expertise in identifying, qualifying, developing, and closing sales. - Develop and manage territory that outline strategy and resources as well as track progress, resulting in successful market penetration. - Develop highly respected relationships in client and partner. Ability to act as trusted business advisor to guide clients through their upgrade journey. - Interact with industry consultants to build relationships, educate, and enable them to consider i3 solutions when establishing required customer selection criteria. - Develop written proposals and articulate company value proposition to prospective client organizations that connect client’s business goals with the i3 market solutions. - Effectively manage opportunities and sales activities in Customer Relationship Management (CRM) system – status tracking, forecasting and reporting. - Manage and leverage relationships with i3 sub-vertical leadership to competently bring winning solutions to our clients and provide meaningful market feedback. - Utilize i3 team members including pre-sale technical professionals, post-sale delivery professionals, and management to achieve business. - Meet and exceed monthly, quarterly and annual revenue targets. - Work requires functioning as a lead worker performing coordination of resources and includes overseeing work quality, training, instructing and scheduling work. Minimum Qualifications (Education and Experience) - High School Diploma or equivalent - Minimum of 3-5 years’ experience with sales of SaaS software Preferred Qualifications - Bachelor’s degree (B.A. or S.) from four-year College or University preferred Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York

• Design, evolve, and own logical database schemas and structures • Architect and implement ETL and data conversion processes • Develop and optimize complex SQL queries, stored procedures, functions, and views • Diagnose and resolve database‑level performance issues • Design and manage indexing and partitioning strategies • Manage cross‑application workload interaction, blocking, and contention • Apply database‑level workload governance and tuning controls • Ensure schema and data design support resiliency and re‑runnable operations • Provide technical leadership and mentorship to Database Support Engineers

JOB TITLE: Key Account Manager DEPARTMENT: Public Administration & ERP REPORTS TO: Director of Sales JOB LOCATION: Remote (U.S. based) TRAVEL: Up to 25% ESSENTIAL DUTIES & RESPONSIBILITIES: - Building Relationships: Key Account Managers build and improve relationships with clients, key suppliers, and partners. They provide personalized advice, build rapport, and respond promptly to client inquiries. - Client Engagement: The success of this role will measured by improved engagement between i3V and the client through KPIs such as: - Increased involvement in i3V educations sessions, - Upgrades or growth of current subscriptions, - Mapping and expanding key contacts within the Customer organization, - Development of client success plans, and - Pipeline generation of new sales opportunities within customer base or through referrals, etc. - Client Satisfaction: They review company practices to ensure clients receive maximum satisfaction from their purchases. - Opportunity Identification: Key Account Managers identify potential opportunities and inform the sales team to follow up. - Product Education: Educating clients about the company’s products, services, and special offers is an essential part of their role. - Issue Resolution: They attend to client complaints and issues to facilitate prompt resolution of issues. - Improving Satisfaction: Conducting customer satisfaction surveys and other inquiries to create a baseline for recommending methods to enhance client satisfaction and engagement. - Collaboration: Working with internal departments to ensure the company meets clients’ expectations. - Salesforce.Com CRM System Usage : Active input of timely and accurate information into the Salesforce customer relationship management system. MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): - Communication Skills: Excellent communication skills are crucial for building relationships and addressing client inquiries. - Problem-Solving: Key Account Managers need to be adept at resolving client issues effectively. - Collaboration: Working closely with sales and marketing teams to boost profitability and customer satisfaction. - Analytical Skills: Analyzing communication strategies, negotiations, and contracts to identify trends for organizational improvement. PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE): - At least three years work experience in a role that requires sales, business development, product support or relationship management skills. Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York