• Drive profitable aftermarket growth, increasing dealer capability, and support customer uptime across North America by embedding One Yanmar service standards, discipline, and execution rigor into all of our actions, throughout the assigned dealers and territory. • Own YCENA Dealer Parts & Service revenue growth within North America. • Execute dealer-specific business plans for the growth of Yanmar parts sales. • Execute dealer-specific business plans to support customer retention. • Promote adoption of all One Yanmar Dealer initiatives. • Ensure rapid resolution of field issues related to quality, warranty, and technical support. • Lead aftermarket CSI/NPS recovery actions with dealers. • Monitor and support Warranty process and recovery rates. • Implement training plans and encourage Dealer participation in YCENA training initiatives. • Drive utilization of special tools Dealer Portal YDS SA-Diagnostic tool SA-Remote -Telematics platform. • Enforce One Yanmar standards process, reporting, and accountability. • Own monthly performance reviews with dealers and escalate issues and close gaps with urgency.

Role Description We are seeking a highly analytical and computationally proficient individual to join our team with a strong research background. You will be instrumental in contributing to this role by either crafting challenging and insightful problems in your respective research domain, devising elegant computational solutions. Responsibilities - Quantitative Problem Design and Solutioning: - Develop and conceptualize original, research-grade or graduate-level scientific problems with scientific coding/programming, using Python. - Rigorously define problem categories, secondary tags, and assign appropriate difficulty levels. - Rigorously solve formulated problems using sound principles, ensuring absolute accuracy, reliability, and logical coherence of the solution path. - Quality Assurance & Collaboration: - Actively participate in two-tier reviews, meticulously evaluating both accuracy of problems and solutions. - Collaborate effectively with reviewers and team leads, demonstrating a proactive approach to incorporating feedback, refining content, and enhancing overall quality promptly. Commitments Required - 8 hours per day with an overlap of 4 hours with PST. Employment Details - Employment type: Contractor assignment (no medical/paid leave) - Duration of contract: 12 weeks - Location: India, Pakistan, Nigeria, Kenya, Egypt, Ghana, Bangladesh, Turkey, Mexico - Selection process: Profile Review and Job Questionnaire Qualifications - PhD or PhD Candidates in Computational Mathematics - Has published at least 1 peer-reviewed paper - Advanced proficiency in Python programming for scientific coding - Excellent analytical, logical thinking, and problem-solving skills - Strong written and verbal communication skills for clear documentation and collaboration

Title: RN Case Manager Location: 399 Revolution Drive Somerville (Assembly Row Main Building) Part time job requisition id RQ4061950 Site: Mass General Brigham Community Physicians, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Join our Care Compass Clinical Team, East Region! We are hiring for a RN Case Manager for per diem day shifts The RN Case Manager serves as a core member of the care team coordinates and supports healthcare within the facility, and coordinates referrals for services outside the clinic. Provides outreach and enrollment services to meet eligibility requirements of the program and surrounding counties. Ensures coordination and planning, including community and family support. Focuses on the development and coordination of community service plans. Partners with service providers, families, and patients to create a plan of healthcare and identify additional service providers. Primary Responsibilities: -Client Assessments and Planning -Modify patient treatment plans as indicated by patients' responses and conditions. -Prepare patient/family for discharge -Communicates with third party payers to obtain necessary authorization for reimbursement of services. -Review cases with medical directors on challenging cases as needed -Defines care goals of patients by providing education, information, and direction to each individual and family -Maintain accurate, detailed reports and records. -Communicates with third party payers to obtain necessary authorization for reimbursement of services. Qualifications Qualifications: - Associate's Degree Nursing require. Bachelor's Degree Nursing preferred. - Registered Nurse (RN) License for state of Massachusetts required. - 2+ years of case management, utilization review, or discharge planning experience preferred Additional Knowledge, Skills & Abilities: - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. - Ability to establish strong rapport and relationships with patients and staff. - Proficient in Microsoft Office and industry related software programs. - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. - Ability to maintain client and staff confidentiality. - Understanding of diagnostic criteria for dual conditions and the ability to conceptualize modalities and placement criteria within the continuum of care. - Knowledge of Healthcare and Managed Care preferred. Additional Job Details (if applicable) Scheduling and Working Model: - Per Diem - Must be available up to 30 hours per week, Monday through Friday between the hours of 8am-5pm ET. - Hybrid - Primarily remote (work from home) with possible travel/onsite work at the MGH Main Campus/in the Boston area. - Remote work requires stable, secure, quiet, compliant workstation.​ Remote Type Remote Work Location 399 Revolution Drive Scheduled Weekly Hours 0 Employee Type Per Diem Work Shift Day (United States of America) Pay Range $28.20 - $68.49/Hourly Grade 98TEMP At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 6010 Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

• Lead end-to-end service desk operations and continuous improvement • Oversee daily operations across shifts and manage ticket flow • Set service standards for end-user interactions and manage escalations • Define, track, and report KPIs and lead corrective actions • Hire, coach, schedule, and develop service desk staff • Build and govern a searchable knowledge base and self-service portal • Drive automation initiatives to reduce manual effort and improve service • Coordinate with internal resolver groups to meet SLAs/OLAs • Maintain SOPs, runbooks, and quality controls for execution