• Lead end-to-end service desk operations and continuous improvement • Oversee daily operations across shifts and manage ticket flow • Set service standards for end-user interactions and manage escalations • Define, track, and report KPIs and lead corrective actions • Hire, coach, schedule, and develop service desk staff • Build and govern a searchable knowledge base and self-service portal • Drive automation initiatives to reduce manual effort and improve service • Coordinate with internal resolver groups to meet SLAs/OLAs • Maintain SOPs, runbooks, and quality controls for execution

• Representar la imagen de marca y valores al frente del negocio • Gestionar equipos y operaciones de los puntos de venta • Presentación de resultados y consecución de objetivos de ventas • Formar y ser ejemplo de liderazgo y motivación de equipos • Supervisar y asegurar la gestión de herramientas de gestión de personal

Role Description The Philippines is home to over 2.8 million rice-farming households and the International Rice Research Institute (IRRI) — the world’s foremost rice science institution. Yet Filipino rice farmers remain among the most climate-vulnerable agricultural communities on earth, facing intensifying typhoons, water stress, and yield stagnation. The Country Lead – Philippines is a founding role. You will design, launch, and scale Mitti Labs’ initial projects in the Philippines. You will lead the team from our first pilot cohort of farmers to multi-province, high-impact programs. You will wear strategy and operations hat and build a capable team from scratch. - Market Entry - Design and own Philippines' operations roadmap: regional feasibility, budget planning, and building partnerships. - Develop localized farmer onboarding strategies that reflect regional value chains, community power structures, last-mile realities, and seasonal farming calendars. - Navigate Philippines' carbon regulatory landscape: DENR carbon registry, Republic Act 9513 (RE Law), PCAF, and emerging voluntary carbon market pathways. - On-Ground Operations - Design and manage district specific operational playbooks - SOPs, training manuals, QA/QC frameworks. - Build genuine trust with farming communities at the grassroots level — understanding local power dynamics, working with village heads, FPO leaders, and community mobilizers. - Team Building & Leadership - Hire and develop a high-performing in-country team. - Build a culture that reflects Mitti’s ethos. - Manage external implementation partners and field agent networks. Qualifications - +8 years in operations, agriculture, or rural development with clear evidence of building programs from scratch and scaling. - Direct experience managing agricultural field operations in the Philippines - preferably rice. - Track record with government department and related NGO relationships is a bonus. - Experience in agri-input distribution or farmer community leadership is strongly preferred. - You speak Filipino/Tagalog fluently. English proficiency is essential for internal collaboration. - Willingness to travel 40–60% across provinces and in remote farming areas. Benefits - Build projects that matter: a first-of-its-kind climate and food-security program in one of the world’s most important agricultural nations. - Founding role: genuine ownership, genuine impact. You will be Mitti Labs in the Philippines. - Work with a world-class team combining the best of science, product, business, and operations — with a culture of openness, direct collaboration, and unbiased decision-making. - Backed by leading climate investors with the resources to build for the long term. - Direct relationship with founders and leadership in a fast-scaling, mission-driven organization.

Title: Contracts Manager Location: Nashville, TN or New York City (Hybrid); Remote - USA Job Description: Built is the AI-powered platform transforming the way real estate is financed, developed, and managed. Purpose-built for real estate and construction, Built began by fixing construction draw management for lenders and has grown into a comprehensive operating system addressing some of the industry’s most complex challenges. Today, Built is a partner to more than 350 lenders, over 80,000 borrowers and owners, and thousands of contractors, powering 86,000 active projects valued at more than $300 billion. About the Role Built's legal function sits at the center of every deal, partnership, and vendor relationship the company runs, and it moves fast. As Contract Manager, you'll be the operational backbone of Built's commercial contracting: negotiating SaaS agreements, MSAs, NDAs, and vendor contracts, staying ahead of product and pricing changes before they become contract problems, and navigating the specific, complex procurement requirements of large financial institutions. This is a high-ownership role for someone who redlines confidently, inserts themselves into business conversations proactively, and genuinely enjoys the place where legal precision meets commercial speed. You'll work directly with our Head of Legal, Risk & Compliance and have real ownership over a meaningful portion of Built's contract portfolio from day one. What You'll Do - Review, redline, and negotiate a high volume of commercial agreements: SaaS subscriptions, MSAs, NDAs, strategic partnerships, vendor contracts, and data licensing terms - Partner with Sales and RevOps to support deal execution; acting as a trusted, practical advisor on contract risk and structure while keeping deals moving - Stay proactively ahead of product and pricing changes by engaging with Product, RevOps, and Go-to-Market teams before changes become contract problems - Navigate bank and financial institution procurement. Built sells to large FIs with specific, complex requirements, and this role requires confidence negotiating with firm counterparties - Own the contract lifecycle in Ironclad: track key terms, renewal windows, compliance obligations, and amendments across Sales and Procurement - Build and maintain contract templates, playbooks, and best practices that scale with the business and accurately reflect what Built is selling - Use AI tools to accelerate drafting, redline review, and contract analysis, and proactively identify opportunities to push operational leverage further - Provide practical guidance on regulatory considerations and risk exposure to help business teams move fast without creating undue liability - Design and deliver internal training on contract-related topics to enable Sales, Finance, and Operations teams across the company What We're Looking For Must-Have - 3+ years of hands-on contract management experience: drafting, reviewing, and negotiating commercial agreements (not contract administration) - Confidence negotiating a broad range of commercial contracts well beyond NDAs: SaaS agreements, vendor contracts, MSAs - Experience partnering closely with Sales teams in a fast-paced environment - Strong organizational instincts; able to manage high volume and competing deadlines without things slipping - Exceptional written and verbal communication skills; able to engage effectively across all levels of the business - Comfort using AI tools in contract or legal work: drafting, analysis, summarization, or workflow automation - Bachelor's degree Strong Differentiators - Background in SaaS, fintech, or highly regulated industries - Experience navigating bank or financial institution procurement processes - Familiarity with Ironclad, DocuSign, or comparable CLM tools - Demonstrated ability to improve contract processes, templates, or workflows for efficiency and scale - Prior exposure to venture- or private equity-backed companies; background working with financial institutions or lenders What We're Not Looking For Attorneys without operational contracting depth, or candidates whose titles say "contract manager" but whose actual work has been primarily administrative. This role requires someone who gets their hands dirty redlining across a broad range of commercial agreements, not just NDAs. Why This Role You'll work directly with Built's Head of Legal, Risk & Compliance, with real ownership over a meaningful slice of the company's commercial portfolio from day one. Built's legal team has built an unusually high level of trust across the organization; this isn't an order-taking function. The faster contracts close, the faster Built grows, and this role sits right at that intersection. - High impact. Your work directly influences deal execution speed and revenue growth. - Real ownership. You'll manage a meaningful contract portfolio autonomously, not as a support function. - Cross-functional exposure. You'll work across Sales, RevOps, Product, Finance, and Legal, and be trusted by all of them. - Industry depth. Fintech and construction finance contracting is genuinely complex, and expertise in it is valuable. - Growth path. For a high performer, there's a clear trajectory toward senior contract management or legal operations leadership as the function scales. Our Guiding Principles - Be Bold. We pursue the biggest problems in our industry, challenge assumptions others take for granted, and take calculated risks to get there. We don't hide behind consensus or committees. Playing it safe is just failing slowly. - Help Customers Win. We learn our customers' businesses deeply — how they think, how they deploy capital, what keeps them up at night. We treat their capital like our own. We ship leverage, not features. And we measure ourselves by customer results, not our intentions. - Move with Urgency & Purpose. We bias toward delivery over perfection, remove friction from our own paths, and communicate in real time. Momentum compounds — and we build it every day. - Own the Outcome. We own outcomes, not just tasks. We hold a high Say:Do ratio and take responsibility from idea through impact. When something breaks, we fix it — we don't wait to be asked. - Never Satisfied. We raise the bar continuously. We stay curious, hold exacting standards, debate hard, and hold our opinions loosely when the evidence shifts. Excellence is a habit, not an event. Built’s salary range for this position is $90,000 - $150,000 USD per year. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees; your total rewards package at Built will include equity, market-current medical, dental and vision coverage, an unlimited PTO policy, and other benefits. Travel Requirement: If the role isn't required to be hybrid or on-site, non-local candidates (not based in Nashville metro) must be able to travel at minimum twice per year to Nashville, TN or another designated location for company-wide events (e.g., "Connect Week"). Additional travel may be required based on business needs and role responsibilities. Perks: - The rare opportunity to radically disrupt a $1.5T industry - Competitive benefits including: uncapped vacation [US ONLY], health, dental & vision insurance - Robust compensation package, including equity in the form of stock options - Learning Grant program to support ongoing professional development - 401k with match and expedited vesting [US ONLY] Built brings together passionate people who are driven in a variety of disciplines, each bringing their unique perspective to everything they do. We’re committed to building a safe, inclusive workplace where every employee can succeed, and we recruit, hire, and promote fairly - without bias based on race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status, or any other characteristic protected by law.