Title: RN Case Manager Location: 399 Revolution Drive Somerville (Assembly Row Main Building) Part time job requisition id RQ4061950 Site: Mass General Brigham Community Physicians, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Join our Care Compass Clinical Team, East Region! We are hiring for a RN Case Manager for per diem day shifts The RN Case Manager serves as a core member of the care team coordinates and supports healthcare within the facility, and coordinates referrals for services outside the clinic. Provides outreach and enrollment services to meet eligibility requirements of the program and surrounding counties. Ensures coordination and planning, including community and family support. Focuses on the development and coordination of community service plans. Partners with service providers, families, and patients to create a plan of healthcare and identify additional service providers. Primary Responsibilities: -Client Assessments and Planning -Modify patient treatment plans as indicated by patients' responses and conditions. -Prepare patient/family for discharge -Communicates with third party payers to obtain necessary authorization for reimbursement of services. -Review cases with medical directors on challenging cases as needed -Defines care goals of patients by providing education, information, and direction to each individual and family -Maintain accurate, detailed reports and records. -Communicates with third party payers to obtain necessary authorization for reimbursement of services. Qualifications Qualifications: - Associate's Degree Nursing require. Bachelor's Degree Nursing preferred. - Registered Nurse (RN) License for state of Massachusetts required. - 2+ years of case management, utilization review, or discharge planning experience preferred Additional Knowledge, Skills & Abilities: - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. - Ability to establish strong rapport and relationships with patients and staff. - Proficient in Microsoft Office and industry related software programs. - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. - Ability to maintain client and staff confidentiality. - Understanding of diagnostic criteria for dual conditions and the ability to conceptualize modalities and placement criteria within the continuum of care. - Knowledge of Healthcare and Managed Care preferred. Additional Job Details (if applicable) Scheduling and Working Model: - Per Diem - Must be available up to 30 hours per week, Monday through Friday between the hours of 8am-5pm ET. - Hybrid - Primarily remote (work from home) with possible travel/onsite work at the MGH Main Campus/in the Boston area. - Remote work requires stable, secure, quiet, compliant workstation.​ Remote Type Remote Work Location 399 Revolution Drive Scheduled Weekly Hours 0 Employee Type Per Diem Work Shift Day (United States of America) Pay Range $28.20 - $68.49/Hourly Grade 98TEMP At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 6010 Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

• Lead end-to-end service desk operations and continuous improvement • Oversee daily operations across shifts and manage ticket flow • Set service standards for end-user interactions and manage escalations • Define, track, and report KPIs and lead corrective actions • Hire, coach, schedule, and develop service desk staff • Build and govern a searchable knowledge base and self-service portal • Drive automation initiatives to reduce manual effort and improve service • Coordinate with internal resolver groups to meet SLAs/OLAs • Maintain SOPs, runbooks, and quality controls for execution

• Representar la imagen de marca y valores al frente del negocio • Gestionar equipos y operaciones de los puntos de venta • Presentación de resultados y consecución de objetivos de ventas • Formar y ser ejemplo de liderazgo y motivación de equipos • Supervisar y asegurar la gestión de herramientas de gestión de personal

Role Description The Philippines is home to over 2.8 million rice-farming households and the International Rice Research Institute (IRRI) — the world’s foremost rice science institution. Yet Filipino rice farmers remain among the most climate-vulnerable agricultural communities on earth, facing intensifying typhoons, water stress, and yield stagnation. The Country Lead – Philippines is a founding role. You will design, launch, and scale Mitti Labs’ initial projects in the Philippines. You will lead the team from our first pilot cohort of farmers to multi-province, high-impact programs. You will wear strategy and operations hat and build a capable team from scratch. - Market Entry - Design and own Philippines' operations roadmap: regional feasibility, budget planning, and building partnerships. - Develop localized farmer onboarding strategies that reflect regional value chains, community power structures, last-mile realities, and seasonal farming calendars. - Navigate Philippines' carbon regulatory landscape: DENR carbon registry, Republic Act 9513 (RE Law), PCAF, and emerging voluntary carbon market pathways. - On-Ground Operations - Design and manage district specific operational playbooks - SOPs, training manuals, QA/QC frameworks. - Build genuine trust with farming communities at the grassroots level — understanding local power dynamics, working with village heads, FPO leaders, and community mobilizers. - Team Building & Leadership - Hire and develop a high-performing in-country team. - Build a culture that reflects Mitti’s ethos. - Manage external implementation partners and field agent networks. Qualifications - +8 years in operations, agriculture, or rural development with clear evidence of building programs from scratch and scaling. - Direct experience managing agricultural field operations in the Philippines - preferably rice. - Track record with government department and related NGO relationships is a bonus. - Experience in agri-input distribution or farmer community leadership is strongly preferred. - You speak Filipino/Tagalog fluently. English proficiency is essential for internal collaboration. - Willingness to travel 40–60% across provinces and in remote farming areas. Benefits - Build projects that matter: a first-of-its-kind climate and food-security program in one of the world’s most important agricultural nations. - Founding role: genuine ownership, genuine impact. You will be Mitti Labs in the Philippines. - Work with a world-class team combining the best of science, product, business, and operations — with a culture of openness, direct collaboration, and unbiased decision-making. - Backed by leading climate investors with the resources to build for the long term. - Direct relationship with founders and leadership in a fast-scaling, mission-driven organization.