In this role you will: Review all orders on a daily basis in a timely manner to identify valid and fraudulent transactions while adhering to department and company service level agreements Maintain or exceed review volume expectations with minimal errors or complaints Review and analyze various notifications and escalations to identify fraudulent transactions Provide timely and accurate response to emails and/or voicemails to ensure that customers are getting the best service especially when being asked for verification, etc. Analyze fraud transactions and chargebacks to identify, summarize, communicate and report fraud trends Manage and maintain fraud strategy by identifying, creating and reviewing fraud rules and processes Conduct periodic review of rule performance and adjust as needed to ensure maximum efficiency and effectiveness Influence the development of fraud tools, fraud models and review procedures to enhance ability to detect fraudulent activity and reduce losses Work closely with other members of the team by handling questions and escalations and continuously improving internal processes Maintain effective working relationships across internal and external teams as necessary Manage law enforcement requests and maintain working relationships with third-party fraud solution providers, merchant fraud teams and issuing banks Maintain a positive attitude and be willing to adjust daily responsibilities to meet the needs of the business Develop and maintain reports of fraud review rates, chargeback processing and system performance to determine effectiveness and provide management and executive reporting Working knowledge of SQL and some programming language required Must be able to work weekends and non-traditional shifts We are looking for: 3-5 years of experience in e-commerce fraud and payments environment Working knowledge of Customer Service and valuing the customer experience Strong attention to detail with consistent accuracy The ability to follow stringent processes and regulations Must have the ability to meet critical deadlines in a fast paced environment

• Lead the design and governance of an enterprise taxonomy and data rule framework, including business terms, entities, products, and classification hierarchies that support consistent data use. • Translate business needs into clear, objective, and measurable data and quality rules that can be implemented, tested, and monitored. • Develop governance frameworks that connect taxonomy → business rules → data quality standards → measurable outcomes. • Partner with data engineering, analytics, and product teams to embed governance requirements into data pipelines, tooling, and workflows. • Establish standards for rule authoring, validation, conflict detection, and lifecycle management. • Drive clarity and consistency in definitions, metadata, and documentation across domains. • Support the creation of data quality metrics, thresholds, and reporting aligned to business use cases. • Coach and enable data owners, stewards, analysts, and associates to apply governance standards confidently and consistently. • Contribute to governance operating models, playbooks, and training materials designed for both technical and non-technical audiences. • Act as a thought partner on governance best practices, tooling needs, and maturity progression.

• Develop and maintain pricing and risk models with limited supervision, ensuring accuracy, transparency, and scalability • Analyze product profitability, loss trends, competitive positioning, and risk segmentation to inform pricing decisions • Conduct competitive intelligence analysis, including familiarity with tools such as InsureQuote and market benchmarking sources • Partner with underwriting and product teams on rate filings, state-specific pricing strategies, and ongoing model refinement • Support state product research efforts, with a focus on Texas and other growth markets • Analyze and model catastrophic perils (e.g., wind, hail) and their impact on pricing, segmentation, and portfolio risk • Leverage AI tools and advanced analytics techniques to improve efficiency, deepen insights, and accelerate analysis • Explore new data sources and evaluate multiple inputs to strengthen analytical conclusions • Identify risks, inefficiencies, and improvement opportunities within pricing workflows • Develop templates, share best practices, and mentor junior analysts through collaboration and review

• Develops and implements segment-specific risk control strategies that align with corporate goals and regulatory expectations • Develops the overall strategy to support the underwriting vision for the individual segments and leads the team in the execution of that strategy • Serves as assigned segment subject matter expert to provide risk control strategic direction enterprise wide • Leads the team in the identification, evaluation, and mitigation of operational and regulatory risks within assigned segment(s) identifying key exposures to loss and developing the tools needed to mitigate the exposures • Establish and monitor KPIs such as billable hours, recommendation compliance rates, and ROI success stories • Leads the process of aligning risk control strategies and practices with short- and long-term underwriting strategies within business segment(s) in support of enterprise-wide business and profitability goals • Partners with Underwriting, Claims, and analytics teams to integrate risk insights into business decisions • Acts as a strategic partner and technical resource for field risk control and team members, and offers guidance on complex matters within assigned business segment(s) • Proactively communicates and makes necessary recommendations to Risk Control Leadership for improvements needed to meet company goals and improve risk control results • Ensure adherence to internal policies and external regulations, and provide timely reporting to senior leadership • Serves on special projects with other strategic partners within the organization as a representative of assigned business segment(s) • Serves as a subject matter expert and provides risk control segment expertise to departments within the company, including organizing and assisting in preparation and teaching of workshops and seminars for risk control staff • Develops training and white paper materials for policyholders and agents • Partners with brokers to build strong relationships and represents EMC Risk Control during sales proposals, agent meetings, regional territory planning • Oversees and monitors the workload and performance of the Segment team within Risk Control, and performs all duties expected of a people leader at EMC