Job Closed

This listing is no longer active.

GOAT Group logo
GOAT Group

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating five distinct brands—GOAT, Flight Club, Grailed, Sneakers.com and alias—GOAT Group has a global community of over 60M members across 170 countries.

Senior Fraud Investigator

RiskRiskOtherRemoteMid LevelTeam 1,200Since 2015

Location

United States

Posted

137 days ago

Salary

$66K - $96.5K / year

Seniority

Mid Level

Bachelor Degree5 yrs expEnglishSQL

Job Description

Senior Fraud Investigator

GOAT Group

In this role you will: Review all orders on a daily basis in a timely manner to identify valid and fraudulent transactions while adhering to department and company service level agreements Maintain or exceed review volume expectations with minimal errors or complaints Review and analyze various notifications and escalations to identify fraudulent transactions Provide timely and accurate response to emails and/or voicemails to ensure that customers are getting the best service especially when being asked for verification, etc. Analyze fraud transactions and chargebacks to identify, summarize, communicate and report fraud trends Manage and maintain fraud strategy by identifying, creating and reviewing fraud rules and processes Conduct periodic review of rule performance and adjust as needed to ensure maximum efficiency and effectiveness Influence the development of fraud tools, fraud models and review procedures to enhance ability to detect fraudulent activity and reduce losses Work closely with other members of the team by handling questions and escalations and continuously improving internal processes Maintain effective working relationships across internal and external teams as necessary Manage law enforcement requests and maintain working relationships with third-party fraud solution providers, merchant fraud teams and issuing banks Maintain a positive attitude and be willing to adjust daily responsibilities to meet the needs of the business Develop and maintain reports of fraud review rates, chargeback processing and system performance to determine effectiveness and provide management and executive reporting Working knowledge of SQL and some programming language required Must be able to work weekends and non-traditional shifts We are looking for: 3-5 years of experience in e-commerce fraud and payments environment Working knowledge of Customer Service and valuing the customer experience Strong attention to detail with consistent accuracy The ability to follow stringent processes and regulations Must have the ability to meet critical deadlines in a fast paced environment

Job Requirements

  • Excellent communication skills, both verbal and written
  • Self-starter and comfortable taking initiative while quickly grasping concepts, processes and ideas
  • Must be highly organized
  • Ability to think analytically and make accurate decisions
  • Must be able to work within a team environment
  • Must be a team player
  • Strong proficiency working with web browsers and web based tools
  • GOAT Group uses geographic pay tiers based on the employee’s home state to align compensation with market differences across the U.S.
  • Hiring Range:
  • Tier 1 (Includes states such as California, New York (including New York City), Washington, Illinois and other higher-cost markets)
  • $77,200 - $96,500 USD
  • Tier 2 - (Includes mid-cost markets across the U.S.)
  • $69,600 - $87,000 USD
  • Tier 3 - (All other U.S. locations)
  • $66,000 - $82,500 USD
  • The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information.
  • $66,000
  • $96,500 USD
  • GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries.
  • GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries.
  • Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.
  • Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.
  • The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.
  • GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group.
  • If you are a California resident, please review our California Privacy Rights Notice for Job Applicants.
  • If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.

Related Categories

Related Job Pages

More Risk Jobs

MediaRadar, Inc. logo

Senior Data Governance Lead

MediaRadar, Inc.

Sales enablement platforms customized for media, and ad tech companies that help you close more deals.

Risk137 days ago
Full TimeRemoteTeam 201-500Since 2007H1B No Sponsor

• Lead the design and governance of an enterprise taxonomy and data rule framework, including business terms, entities, products, and classification hierarchies that support consistent data use. • Translate business needs into clear, objective, and measurable data and quality rules that can be implemented, tested, and monitored. • Develop governance frameworks that connect taxonomy → business rules → data quality standards → measurable outcomes. • Partner with data engineering, analytics, and product teams to embed governance requirements into data pipelines, tooling, and workflows. • Establish standards for rule authoring, validation, conflict detection, and lifecycle management. • Drive clarity and consistency in definitions, metadata, and documentation across domains. • Support the creation of data quality metrics, thresholds, and reporting aligned to business use cases. • Coach and enable data owners, stewards, analysts, and associates to apply governance standards confidently and consistently. • Contribute to governance operating models, playbooks, and training materials designed for both technical and non-technical audiences. • Act as a thought partner on governance best practices, tooling needs, and maturity progression.

India
Job Closed
Kin Insurance logo

Senior Pricing & Risk Analyst

Kin Insurance

The world has changed. Why hasn't insurance? Kin. For Every New Normal.

Risk137 days ago
OtherRemoteTeam 501-1,000Since 2016H1B Sponsor

• Develop and maintain pricing and risk models with limited supervision, ensuring accuracy, transparency, and scalability • Analyze product profitability, loss trends, competitive positioning, and risk segmentation to inform pricing decisions • Conduct competitive intelligence analysis, including familiarity with tools such as InsureQuote and market benchmarking sources • Partner with underwriting and product teams on rate filings, state-specific pricing strategies, and ongoing model refinement • Support state product research efforts, with a focus on Texas and other growth markets • Analyze and model catastrophic perils (e.g., wind, hail) and their impact on pricing, segmentation, and portfolio risk • Leverage AI tools and advanced analytics techniques to improve efficiency, deepen insights, and accelerate analysis • Explore new data sources and evaluate multiple inputs to strengthen analytical conclusions • Identify risks, inefficiencies, and improvement opportunities within pricing workflows • Develop templates, share best practices, and mentor junior analysts through collaboration and review

Texas
$95K - $119K / year
Job Closed
OtherRemoteTeam 1,001-5,000Since 1911H1B No Sponsor

• Develops and implements segment-specific risk control strategies that align with corporate goals and regulatory expectations • Develops the overall strategy to support the underwriting vision for the individual segments and leads the team in the execution of that strategy • Serves as assigned segment subject matter expert to provide risk control strategic direction enterprise wide • Leads the team in the identification, evaluation, and mitigation of operational and regulatory risks within assigned segment(s) identifying key exposures to loss and developing the tools needed to mitigate the exposures • Establish and monitor KPIs such as billable hours, recommendation compliance rates, and ROI success stories • Leads the process of aligning risk control strategies and practices with short- and long-term underwriting strategies within business segment(s) in support of enterprise-wide business and profitability goals • Partners with Underwriting, Claims, and analytics teams to integrate risk insights into business decisions • Acts as a strategic partner and technical resource for field risk control and team members, and offers guidance on complex matters within assigned business segment(s) • Proactively communicates and makes necessary recommendations to Risk Control Leadership for improvements needed to meet company goals and improve risk control results • Ensure adherence to internal policies and external regulations, and provide timely reporting to senior leadership • Serves on special projects with other strategic partners within the organization as a representative of assigned business segment(s) • Serves as a subject matter expert and provides risk control segment expertise to departments within the company, including organizing and assisting in preparation and teaching of workshops and seminars for risk control staff • Develops training and white paper materials for policyholders and agents • Partners with brokers to build strong relationships and represents EMC Risk Control during sales proposals, agent meetings, regional territory planning • Oversees and monitors the workload and performance of the Segment team within Risk Control, and performs all duties expected of a people leader at EMC

United States
$112.3K - $177.5K / year
Job Closed
Baker Street Recruitment logo

Water Engineer – Flood Risk & Drainage, Consultant, Senior, Principal

Baker Street Recruitment

Integrated Talent Acquisition and specialist candidate search services for businesses supporting a net-zero future.

Risk137 days ago
Full TimeRemoteTeam 1-10Since 2025H1B No Sponsor

• Lead or support the design and assessment of flood risk and drainage infrastructure projects • Develop and review Sustainable Urban Drainage Systems (SuDS) and surface water management strategies • Undertake hydrological, hydraulic, and water resource modelling using software such as HEC-RAS, TUFLOW, MIKE SHE, or InfoWorks ICM • Analyse data from fieldwork, GIS, and remote sensing to support engineering design • Produce high-quality technical reports, designs, and client deliverables • Provide specialist advice on water resource management, flood mitigation, and drainage design • Liaise with clients, regulators, and local authorities to ensure projects meet regulatory and technical standards

United Kingdom
Job Closed