GOAT Group

Role Description At GOAT Group, the Disputes Team plays a critical role in saving the company’s bottom line from avoidable dispute and chargeback losses while upholding the highest standards of integrity and efficiency. In this role, you will: - Handle escalated and complex dispute cases, providing support for the team. - Investigate and resolve disputed transactions from credit/debit cardholders and online payment systems. - Gather and analyze data to determine the appropriate course of action for disputes. - Review queued transactions to identify fraudulent or legitimate activities. - Collaborate on projects to improve processes and procedures within the Disputes Team. - Communicate trends and best practices to peers and leadership regarding fraud and disputes. - Ensure compliance with applicable laws and regulations throughout the dispute process. - Continuously seek ways to increase speed, efficiency, and accuracy in operations. - Maximize transaction reviews while minimizing errors and losses. - Maintain a positive attitude and be flexible in adjusting responsibilities as needed, including working one weekend day per week. - Flexibility in working hours, particularly during peak seasons. Qualifications - 3+ years of experience in fraud prevention and disputes management. - In-depth knowledge of fraud and disputes systems and processes. - Strong proficiency in spreadsheets and Excel (intermediate to advanced level). - Excellent written and verbal communication skills, with the ability to simplify complex topics. - Strong analytical and logical thinking skills for decision-making. - Highly organized, able to meet critical deadlines, and effectively support team members. Requirements - GOAT Group uses geographic pay tiers based on the employee’s home state to align compensation with market differences across the U.S. - Hiring Range: - Tier 1 (Includes states such as California, New York (including New York City), Washington, Illinois and other higher-cost markets): $25.48 – $31.83 USD - Tier 2 (Includes mid-cost markets across the U.S.): $22.93 – $28.65 USD - Tier 3 (All other U.S. locations): $21.69 – $27.12 USD - The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). - To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. - You may reach out to a recruiter for additional information. Benefits - 401K - Paid time off - Dental insurance - Medical insurance - Vision insurance - Disability insurance - Life insurance options Company Description GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries. - GOAT is the global platform for the greatest products from the past, present and future. - Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world. - Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. - Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. - The company is backed by strategic investors including Foot Locker, Inc. and leading names in venture capital.

Role Description GOAT is seeking a Workforce Scheduler to join the growing team. This individual should have experience with schedule adherence and resource planning for a fast-growing business and performance-based culture. You will be responsible for the generation, validation, and publication of Customer Service rosters. The ideal candidate will be an innovative thinker who is comfortable working across a variety of departments. This role requires someone who is detail oriented, analytical, capable of tracking multiple sites, and able to successfully balance the workforce and staffing. - Be working a shift Pacific Time Zone: 9am - 5pm Monday-Friday - Manage all schedule requests and exceptions, optimize short term planned workforce - Generate and deliver domestic and global agent rosters by assigned due date - Follow Customer Service standards while maximizing labor efficiency - Provide recommendations to CS leadership on how to best approach operational challenges, providing data and ad-hoc reports to various levels of management - Monitor and report shrinkage trends - Strategically plan and validate agent roster with focus on variety of forecast scenarios such as peak periods and events - Be flexible to manage other assignments as they arise - Monitor and analyze schedule adherence and productivity - Report on agent performance on a weekly and monthly basis - Serve as SME for WFM related topics Qualifications - Experience with WFM, preferably in a multi-channel environment - Previous experience with WFM and scheduling software - Strong Microsoft Excel skills - Excellent interpersonal and communication skills - Ability to manage large volumes of information and tell stories with data - Strong analytical and problem solving skills - Highly organized with the ability to manage sometimes competing priorities - Ambitious, consistent, and comfortable with diversity and adversity Requirements - The hiring range for this position is $19.85 — $29.13 USD, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). - To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. - You may reach out to a recruiter for additional information. Company Description GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries. - GOAT is the global platform for the greatest products from the past, present and future. - Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. - Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries. - Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. - Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. - The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital.

About the team At GOAT Group, the Engineering team is an integral part of our dynamic company. By joining the team, your skills will be front and center, working alongside other passionate individuals to solve problems and build software. From launching compelling new consumer experiences, tackling global logistics challenges to scaling infrastructure to facilitate our rapid growth – technology is essential to driving our vision forward. The work you do will change the way the world shops, while also empowering entrepreneurs, including individual sellers, brands and boutiques. We are looking for a Senior Backend Engineer to join our Consumer team. This is an immediate, high-impact role, you will own backend architecture and execution across our consumer facing features. We need someone who doesn't wait to be told what to build, you see the opportunity, rally the team, and ship it. The team has high autonomy to come up with innovative initiatives, ship them quickly and iterate. What You'll Do - Lead backend architecture and system design, proactively proposing and driving new systems that support critical customer facing features - Take point on initiatives, owning the backend roadmap, driving technical decisions, and coordinating cross-functional delivery - Optimize existing systems for performance, reliability, and cost. You treat production health as a first-class priority, not an afterthought - Serve as the team's technical anchor: set engineering standards, lead design reviews, unblock teammates - Manage technical roadmap and problems of significantly larger scope, from formulating an efficient game plan to delivering stable, well-tested features on time - Make technical recommendations that improve the codebase while minimizing risk; identify and fix (or ideally prevent) bugs and performance bottlenecks - Coordinate and communicate seamlessly across engineering, product, and design teams - Leverage AI coding tools (Claude, Codex, etc.) to accelerate development velocity for yourself and the team What We're Looking For - 5+ years of software engineering experience, with deep expertise in backend / distributed systems - Proven track record of leading a team to execute and ship features, you've been the tech lead others rely on - Strong proficiency in Go, Python, Ruby, or similar backend languages/frameworks - Hands-on experience designing, building, and scaling distributed systems that handle real-world traffic at scale - Proficient with AI-assisted development tools (Claude, Codex, Copilot, etc.) and a believer in using them to multiply team output - A T-shaped engineer / generalist mindset with deep expertise in at least one domain (e.g., API design, data pipelines, event-driven architectures, infrastructure) - A proactive ownership mentality, you don't wait for permission to improve things; you identify problems, propose solutions, and execute - Comfortable navigating ambiguity, handling conflict constructively, and building consensus across teams with competing priorities - Experience with high-traffic consumer applications - Familiarity with the technologies, tradeoffs, and design patterns emerging in modern web services and cloud-native architectures - Bachelor's degree in Computer Science or equivalent practical experience Nice to Have - Frontend experience (React, TypeScript, iOS, Android or similar), we value engineers who can work across the stack when needed - Experience with high-scale commerce events (flash sales, product drops, Black Friday) - Familiarity with ecommerce applications GOAT Group uses geographic pay tiers based on the employee’s home state to align compensation with market differences across the U.S. Hiring Range: Tier 1 (Includes states such as California, New York (including New York City), Washington, Illinois and other higher-cost markets) $146,720 - $183,400 USD Tier 2 - (Includes mid-cost markets across the U.S.) $132,160 - $165,200 USD Tier 3 - (All other U.S. locations) $124,800 - $156,000 USD The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information. Hiring Range: $124,800—$183,400 USD GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries. GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries. Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers. Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible. The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator. GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.

About the team At GOAT Group, the Engineering team is an integral part of our dynamic company. By joining the team, your skills will be front and center, working alongside other passionate individuals to solve problems and build software. From launching compelling new consumer experiences, tackling global logistics challenges to scaling infrastructure to facilitate our rapid growth – technology is essential to driving our vision forward. The work you do will change the way the world shops, while also empowering entrepreneurs, including individual sellers, brands and boutiques. We are looking for a Senior Backend Engineer to join our Consumer team. This is an immediate, high-impact role, you will own backend architecture and execution across our consumer facing features. We need someone who doesn't wait to be told what to build, you see the opportunity, rally the team, and ship it. The team has high autonomy to come up with innovative initiatives, ship them quickly and iterate. What You'll Do - Lead backend architecture and system design, proactively proposing and driving new systems that support critical customer facing features - Take point on initiatives, owning the backend roadmap, driving technical decisions, and coordinating cross-functional delivery - Optimize existing systems for performance, reliability, and cost. You treat production health as a first-class priority, not an afterthought - Serve as the team's technical anchor: set engineering standards, lead design reviews, unblock teammates - Manage technical roadmap and problems of significantly larger scope, from formulating an efficient game plan to delivering stable, well-tested features on time - Make technical recommendations that improve the codebase while minimizing risk; identify and fix (or ideally prevent) bugs and performance bottlenecks - Coordinate and communicate seamlessly across engineering, product, and design teams - Leverage AI coding tools (Claude, Codex, etc.) to accelerate development velocity for yourself and the team What We're Looking For - 7+ years of software engineering experience, with deep expertise in backend / distributed systems - Proven track record of leading a team to execute and ship features, you've been the tech lead others rely on - Strong proficiency in Go, Python, Ruby, or similar backend languages/frameworks - Hands-on experience designing, building, and scaling distributed systems that handle real-world traffic at scale - Proficient with AI-assisted development tools (Claude, Codex, Copilot, etc.) and a believer in using them to multiply team output - A T-shaped engineer / generalist mindset with deep expertise in at least one domain (e.g., API design, data pipelines, event-driven architectures, infrastructure) - A proactive ownership mentality, you don't wait for permission to improve things; you identify problems, propose solutions, and execute - Comfortable navigating ambiguity, handling conflict constructively, and building consensus across teams with competing priorities - Experience with high-traffic consumer applications - Familiarity with the technologies, tradeoffs, and design patterns emerging in modern web services and cloud-native architectures - Bachelor's degree in Computer Science or equivalent practical experience Nice to Have - Frontend experience (React, TypeScript, iOS, Android or similar), we value engineers who can work across the stack when needed - Experience with high-scale commerce events (flash sales, product drops, Black Friday) - Familiarity with ecommerce applications GOAT Group uses geographic pay tiers based on the employee’s home state to align compensation with market differences across the U.S. Hiring Range: Tier 1 (Includes states such as California, New York (including New York City), Washington, Illinois and other higher-cost markets) $146,720 - $183,400 USD Tier 2 - (Includes mid-cost markets across the U.S.) $132,160 - $165,200 USD Tier 3 - (All other U.S. locations) $124,800 - $156,000 USD The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information. Hiring Range: $124,800—$183,400 USD GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries. GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries. Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers. Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible. The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator. GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.

Role Overview Grailed is looking for a Senior Machine Learning Engineer to drive personalization, recommendation, and product marketplace improvement efforts. This is a high-impact role for an experienced builder who thrives in a lean, high-talent environment. You will join a high-velocity team with significant autonomy in taking products from zero to one. The ideal candidate is able to think like a Grailed user as well as a business owner – understanding how data impacts a fashion-forward user experience and also how it is generated and leveraged – while bringing a strong technical background to the role. Specifically, the role requires an understanding of dimension reduction techniques, predictive modeling (statistical or ML), and other advanced analytic methods for applications such as personalization, inventory valuation and search optimization. This key role will operate at the intersection of Data, Product, Engineering, and Marketing, working crossfunctionally to develop compelling data products to support buyers’ progression through the purchase cycle. This role will work with our data in Snowflake, develop models in Python, collaborate with ML engineers to structure data for consumption, and coordinate with Product and business unit leaders to align data product development with business objectives. In this role, you will: - Act as a technical lead within the data team to advance our recommendation & search algorithms. You will focus on improving the relevance & quality of inventory impressions that are served to prospective buyers. - Develop proprietary AI/ML solutions that reflect our unique marketplace dynamics (peer-to-peer exchange of second hand clothing & accessories that are represented as “one-of-one” listings in the market.) - Form a high-level perspective on objectives across departments in the organization and how advanced data methods might solve complex business problems. - Be able to autonomously and proactively identify business problems that could benefit from data solutions, whether it be application of existing models or the need for the development of new model(s), and take ideas through all phases, from proposal to alignment to execution - Establish best practices for training, development and maintenance of data models. This includes using A/B testing and communicating results to stakeholders. - Own the deployment of trained models into production in collaboration with Data or ML Engineers. You will be responsible for ensuring reliable, observable deployment into Snowflake using DBT, integrating with existing data pipelines and platform infrastructure, and maintaining version control of code and configurations via Git. - Mine user data to identify opportunities for personalization improvements. This includes defining and tracking KPIs related to personalization effectiveness. - Develop and maintain data models in Snowflake to support analytical and reporting needs, providing insights to business stakeholders across various departments. - Use Python to create ML models and structure the resulting data into a consumable flow. - Develop user-to-user mapping capabilities to enhance personalization. - Utilize search technologies (i.e. Algolia, AWS OpenSearch) to enhance product discovery and personalization. - Analyze message content to detect potentially fraudulent activities, such as identifying keywords or phrases associated with scams, requests for off-platform transactions, or attempts to phish for personal information. - Collaborate with product managers, engineers, designers, and business stakeholders to understand their data needs and provide data-driven solutions. We are looking for: - Graduate degree in data science, analytics, mathematics, machine learning, computer science, or related field a plus - Demonstrated track record of applying analytical skills in a product or business setting may substitute for formal advanced education. - 8+ years of relevant work experience in a data or quantitative role, demonstrated success in a startup, high-growth or faced paced organization - Experience in marketplace, e-commerce, or fashion/retail domains preferred - Experience with web + App product environment preferred - Experience with Marketing analytics a bonus - Demonstrated success in nontechnical, crossfunctional partner communication - Ability to tell a story with data, explaining complex concepts or results to audiences ranging from C-suite to IC levels - History of mentoring or developing teammates - Ongoing learning (e.g. relevant certifications; open-source contributions; personal projects; etc.) is a plus and shows initiative Technical Competencies - Specific tools are less a requirement in this role than an ability to communicate with stakeholders, understand complex, industry-specific problems, maintain a high, self-motivated velocity and bias for action, and have a desire to contribute to problems big and small. That being said, we expect candidates to have Expert level grasps on SQL, Python and complex mathematical concepts related to recommendation and personalization engines, and bring an ability to effectively use coding agents to build and iterate. Our Data stack additionally contains Looker, Amplitude, DBT, Fivetran and AWS Lambdas, experience in these areas is a plus. Math and Statistics - Proven expertise in advanced statistical modeling, causal inference, experiment/test design, and working knowledge of machine learning algorithms. Data Science and Engineering - Expert level proficiency in Python for data manipulation, statistical analysis, and model development - Practical experience with vector databases and embeddings for tasks like user-to-user or user-to-item mapping, semantic search, or item similarity preferred - Experience with Snowflake for SQL and data-warehousing preferred - Experience with DBT for building modular, version-controlled data transformations preferred - Experience with Git for collaborative code development and review preferred Machine Learning and AI - Experience in designing, developing, deploying and optimizing Personalization and Recommendation products at scale - Experience building models to assess item/listing quality (as defined by likelihood of sales), classify listings, and use NLP on unstructured text - Experience modeling time-series forecasts for market trends, seasonality, demand prediction and other relevant KPIs GOAT Group uses geographic pay tiers based on the employee’s home state to align compensation with market differences across the U.S. Hiring Range: Tier 1 (Includes states such as California, New York (including New York City), Washington, Illinois and other higher-cost markets) $128,000 - $160,000 USD Tier 2 - (Includes mid-cost markets across the U.S.) $115,200 - $144,000 USD Tier 3 - (All other U.S. locations) $108,800 - $136,000 USD The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information. Hiring Range: $108,000—$160,000 USD GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries. GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries. Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers. Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible. The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator. GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.

Role Overview At GOAT Group, the Business Development team drives supply growth across our marketplace. We're looking for a product-focused, data-driven associate to support supply initiatives across all sourcing channels. This role combines uncovering insights in the data and leveraging AI and other tools to build processes and drive action. In this role, you will: - Monitor performance across key metrics (liquidity, active quantity, pricing, engagement), surfacing trends, opportunities, and risks to stakeholders - Analyze sales, stock on-hand, and on-order at the style/color/size level to make recommendations on style selections, unit allocations, and pricing strategies that balance revenue opportunity with profitability - Stay on top of product trends across categories and conduct competitive intelligence research to identify emerging areas and maintain a best-in-class assortment - Monitor active supply metrics to ensure marketplace supply meets future demand and track initiatives like SKU-based incentives to measure opportunity recapture - Evaluate current reporting and seek out new ways to enhance how performance is tracked - Support projects and tasks from manager and other key stakeholders on an as-needed basis - Develop and optimize workflows using templates and AI tools across systems We are looking for: - 2-4 years of experience in an analytical role (planning, buying, supply chain, e-commerce, or similar - fashion + footwear a plus) - Strong comprehension of retail math and e-commerce metrics - Genuine passion for product and trends across categories - Proficient in SQL and Excel - Comfort using AI tools - Ability to move quickly from data to decisions and manage multiple projects independently - Excellent attention to detail and ownership mindset - Research skills: gathering and organizing data to provide actionable recommendations - Scrappy, resourceful mindset with strong work ethic - Bonus: Experience with BI tools (Looker, Tableau), Python, or inventory planning GOAT Group uses geographic pay tiers based on the employee’s home state to align compensation with market differences across the U.S. Hiring Range: Tier 1 (Includes states such as California, New York (including New York City), Washington, Illinois and other higher-cost markets) $76,800 - $96,000 USD Tier 2 - (Includes mid-cost markets across the U.S.) $69,200 - $86,400 USD Tier 3 - (All other U.S. locations) $65,300 - $81,600 USD The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information. Hiring Range: $65,300—$96,000 USD GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries. GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries. Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers. Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible. The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator. GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.

About the Team The Operations team manages our worldwide distribution network and is responsible for authenticating products, fulfilling orders and ensuring on-time delivery to buyers. Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers. In this role, you will: - Responsibilities: - Authenticate listings - Review and authenticate listings before they are available for sale - Remove unsafe listings or listings that don’t meet our marketplace standards - Ensure that listings are accurately described (size, condition) and in the right strata - Respond to community and marketing requests for additional item moderation - Review authentication defect reports to understand the nature of inauthentic items that made it through the authentication process to support the team’s continuous improvement efforts - Train and develop authentication skills - Stay up to date on how to authenticate streetwear brands - Attend training or mentorship sessions with team leads to increase brand and authentication knowledge - Host training or conduct mentorship sessions to contribute to team learning - Contribute to company-wide initiatives and OKRs - Understand how authentication work affects defect rate and metrics for the item authentication team overall - Recognize how authentication volume affects SLA and metrics for the item authentication team overall - Other duties as assigned - Luxury Designer Knowledge: - Knowledge and/or familiarity with various Streetwear-specific designers including, but not limited to: - Louis Vuitton - Goyard - Gucci - Dior - Hermès - Chanel - Fendi - The Row - Loro Piana We are looking for: - Strong knowledge and interest in fashion - Specific interest in streetwear designers and trends - Ability to learn/adapt quickly and proven independent problem-solving skills. - Enthusiastic about Grailed and/or power user of Grailed platform - Professional: Impeccable judgment when trusted with sensitive, non-public data and information - Exhibit Grailed Values: Ownership, Empathetic Approach, Continuous Improvement, Solutions Focus, and Community Driven - Background knowledge about the product; you bring expertise to the team - Availability to work weekends and holidays (as scheduled) - Availability to work 20-30 hours per week - Availability to attend team meetings and collaborate frequently The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information. Hiring Range: $20—$20 USD GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries. GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries. Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers. Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible. The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator. GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.

In this role you will: Review all orders on a daily basis in a timely manner to identify valid and fraudulent transactions while adhering to department and company service level agreements Maintain or exceed review volume expectations with minimal errors or complaints Review and analyze various notifications and escalations to identify fraudulent transactions Provide timely and accurate response to emails and/or voicemails to ensure that customers are getting the best service especially when being asked for verification, etc. Analyze fraud transactions and chargebacks to identify, summarize, communicate and report fraud trends Manage and maintain fraud strategy by identifying, creating and reviewing fraud rules and processes Conduct periodic review of rule performance and adjust as needed to ensure maximum efficiency and effectiveness Influence the development of fraud tools, fraud models and review procedures to enhance ability to detect fraudulent activity and reduce losses Work closely with other members of the team by handling questions and escalations and continuously improving internal processes Maintain effective working relationships across internal and external teams as necessary Manage law enforcement requests and maintain working relationships with third-party fraud solution providers, merchant fraud teams and issuing banks Maintain a positive attitude and be willing to adjust daily responsibilities to meet the needs of the business Develop and maintain reports of fraud review rates, chargeback processing and system performance to determine effectiveness and provide management and executive reporting Working knowledge of SQL and some programming language required Must be able to work weekends and non-traditional shifts We are looking for: 3-5 years of experience in e-commerce fraud and payments environment Working knowledge of Customer Service and valuing the customer experience Strong attention to detail with consistent accuracy The ability to follow stringent processes and regulations Must have the ability to meet critical deadlines in a fast paced environment