Role Description Responsible for the day-to-day business transactions with assigned suppliers to ensure end user’s timely access to the appropriate supplies, services and equipment. Duties will include purchasing and managing orders for material within established policies and procedures. Buyer will be responsible for managing transactions by exception, including but not limited to: - Product shortages - Recall notification - Substitutions - Return of defective or obsolete items Responsibilities - Customer Fulfillment - Works with specific Service Line Team or Category Management to anticipate and fulfill customer requirements. - Acts as a Supply Chain Liaison with customer regarding requests for new products or services, or complaints associated with defective items and develops corrective action plans. - Facilitates product or equipment evaluations, conversions and staff training in conjunction with CQVA (Clinical Quality Value Analysis). - Participates on project teams and attends meetings as assigned. - Assists Analytics staff to develop and maintain product catalogs as assigned. - Manages e-Procurement module for D-H and educates end users on e-Procurement, troubleshoots errors, maintains product catalog, and communicates changes to shopping guides. - Order Management - Purchases supplies, services and equipment in a timely manner within D-H’s established policies and procedures, including signature authority. - Monitors shipments to ensure goods arrive on time, in accordance with specifications. - Works with Accounts Payable to implement payment process, monitors and resolves any supplier payment issues. - Exception Management - Works with suppliers to expeditiously avoid or resolve disruptions to product supply or services or any situations where quality does not meet customer expectations (defective). - Works with suppliers and Strategic Sourcing Specialists when appropriate to establish pre-approved product substitutions for high volume and/or critical commodities. - Makes recommendations to leadership team regarding opportunities to reduce overall life cycle costs or when suppliers are not performing in accordance with contractual terms, including performance guarantees. - Assists Accounts Payable to promptly resolve payment disputes, invoice discrepancies. - Utilizes management reports to reduce waste and track individual performance (e.g. Open Order Report; A/P discrepancies, etc.) as directed. - Data/File Management - Works with Analytic staff, Sourcing / Contracting staff and suppliers to ensure accurate information is maintained in appropriate electronic files and databases including, but not limited to product attributes (e.g. descriptions, packaging) in the Enterprise Resource Planning System (PeopleSoft). - Responsible for linking contract index number to products or services tracked in the PeopleSoft item file. - Requests and secures applicable Safety Data Sheets (SDS) for hazardous materials when applicable. - Facilitates the acquisition of product related information from suppliers such as product pictures, attribute information, certifications (e.g. Ecologo™, Greenseal™), equipment specifications sheets, etc. when necessary. - Corporate Strategies - Actively promotes environmentally preferred / sustainable products and services when cost effective. Supports corporate “green” projects as identified by CQVA. - Works with sourcing staff to identify diversity suppliers and identify such suppliers in PeopleSoft for accurate reporting of spend with diversity suppliers. - Responsible for engaging suppliers to use validated, cost-effective order management and payment technologies to streamline or automate business processes. Maximize the use of applicable EDI transaction sets and the use of e-Payables. - Assists Supply Chain leadership in the procurement of products for trials, product conversions, or emergent product fulfilment. - Other - Performs other duties as required or assigned. Qualifications - Three (3) years of work related experience required. - Bachelor’s degree in related field of study preferred. - Excellent interpersonal skills and self-motivation required. - Proficiency with Microsoft Word and Excel. - Ability to work effectively in groups, build consensus and communicate effectively with all levels of personnel within our healthcare system and with suppliers necessary. - Demonstrated proficiency with D-H’s Enterprise Resource Planning System (PeopleSoft) will be required within three (3) months of employment. - Understanding of group purchasing organization’s functions. - APICS, CMRP or similar purchasing certification preferred. - Pursues excellence, creativity, and innovation. - Promotes and supports constructive change. - Ability to travel as required. Required Licensure/Certifications - None