Patient Account Representative - Physician Claims locations US - Remote (Any location) time type Full time job requisition id 39018 Job Family: Patient Account Representative Travel Required: None Clearance Required: None What You Will Do: The Patient Account Representative (PAR) is expected to perform specific billing processes, follow-up, account resolution, adjustments and scanning as required. This position works with other departments to facilitate the meeting of both departmental facility goals and objectives. This position is responsible for account resolution. Ability to find solutions to problems and keeping management informed of patterns regarding payments and or other issues with specific payers is essential The Patient Account Representative has an extensive knowledge of billing, accounts receivable follow-up, timely filing guidelines and the ability to effectively review remittance advices and electronic billing reports from payer to determine the action required. This position performs all related job duties as assigned. Duties and Responsibilities - Contacts third party payers and guarantors via payer websites or by phone to resolve account balances on all assigned accounts. - Work all correspondence within 24 hours or receipt. Detail notes regarding correspondence must be entered into the client’s system - Works all denials taking necessary actions to obtain account resolution - Submits appeals, as appropriate, for all non-clinical denials - Monitors all denials for trends and issues and reports findings to supervisor - Bills or re-bills claims as necessary - Ensures the client follows all state and federal rules and regulations both billing and HIPAA - Completes assigned special projects within the time frames given - Attend training sessions and seminars offered by the Client and Third-Party Payers. - Appropriately documents each account worked in client practice management system - Makes necessary corrections in client practice management system. - Resolves or forwards all address and / or plan changes as appropriate to ensure the integrity of the insurance master is maintained - Updates patient accounts with corrected demographic or insurance information - Posts adjustments based on standard operating procedures or as directed by leadership - Handles all customer calls both internal and external in a professional and courteous manner. What You Will Need: - High School Diploma / GED or 3 years of relevant equivalent experience in lieu of Diploma / GED. - 1-3+ year's experience in office, business, operations, customer service or healthcare field. What Would Be Nice To Have: - Previous experience working with insurance portals - PC skills in a Windows environment are required. - Knowledge and utilization of desktop applications to include Word and Excel is essential. - Ability to initiate and follow through on projects and work independently with minimal supervision The annual salary range for this position is $38,000.00-$64,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: - Medical, Rx, Dental & Vision Insurance - Personal and Family Sick Time & Company Paid Holidays - Position may be eligible for a discretionary variable incentive bonus - Parental Leave - 401(k) Retirement Plan - Basic Life & Supplemental Life - Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts - Short-Term & Long-Term Disability - Tuition Reimbursement, Personal Development & Learning Opportunities - Skills Development & Certifications - Employee Referral Program - Corporate Sponsored Events & Community Outreach - Emergency Back-Up Childcare Program

• Build and maintain strong customer relationships • Deliver the full Coromant product and service offering • Identify new business opportunities and grow market share • Collaborate with internal teams to deliver total customer solutions • Use your technical expertise to consult on CNC machining and tooling applications • Maintain and optimize the sales pipeline using CRM tools to ensure accurate tracking, forecasting, and follow-up on customer engagements

• Drive Client Growth: Identify and pursue opportunities to expand client relationships by aligning Circana’s data and software solutions with their strategic goals. • Deliver Insight-Led Solutions: Translate complex data into actionable insights that help clients make informed decisions and achieve measurable outcomes. • Collaborate Cross-Functionally: Partner with internal teams (e.g., Client Insights, Product, and Analytics) to deliver integrated solutions and ensure client success. • Maintain Industry Expertise: Stay current on trends in retail, CPG, or general merchandise to position Circana as a thought leader and trusted advisor. • Build Strategic Relationships: Develop and maintain strong relationships with key stakeholders across client organizations, including decision-makers and influencers. • Utilize Sales Tools and Platforms: Leverage Circana’s proprietary platforms (e.g., Unify+, Liquid Data, Intelligence Suite) to support client engagements and solution delivery. • Achieve Revenue Targets: Meet or exceed individual and team sales goals through disciplined pipeline management and strategic account planning. • Champion Client Success: Ensure client satisfaction by proactively addressing challenges, identifying growth opportunities, and delivering consistent value. • Advanced Analytic Skills: Demonstrated ability to conceive, manage, and deliver fact-based analyses, with a focus on consumer solutions, providing clients with clear, actionable insights to inform strategy.

• Lead and develop the Key Account Management LATAM team, setting strategic goals and driving overall performance • Build and maintain strong relationships with key merchants, elevating the quality of every client interaction • Drive revenue growth by identifying new business opportunities and leveraging market and competitive insights • Define and execute account strategies focused on long-term client retention and expansion • Collaborate cross-functionally with Sales, Product, Tech, Finance, Legal, and Operations to ensure seamless service delivery • Use data and analytics to inform decision-making, track performance, and optimize outcomes • Mentor and develop team members, fostering a culture of continuous improvement and accountability • Act as an executive escalation point for strategic accounts, ensuring issues are resolved with urgency and precision