• Lead and develop the Key Account Management LATAM team, setting strategic goals and driving overall performance • Build and maintain strong relationships with key merchants, elevating the quality of every client interaction • Drive revenue growth by identifying new business opportunities and leveraging market and competitive insights • Define and execute account strategies focused on long-term client retention and expansion • Collaborate cross-functionally with Sales, Product, Tech, Finance, Legal, and Operations to ensure seamless service delivery • Use data and analytics to inform decision-making, track performance, and optimize outcomes • Mentor and develop team members, fostering a culture of continuous improvement and accountability • Act as an executive escalation point for strategic accounts, ensuring issues are resolved with urgency and precision

• Own and evolve how Later identifies, engages, and activates creator talent • Shape points of view on talent collaboration • Build relationships with agencies and key creators • Partner closely with internal teams to integrate talent into programs

• Owning gross and net revenue retention across ChowNow's restaurant base, building a predictable, forecastable retention and expansion engine that leadership can plan against. • Leading and developing a team of managers and individual contributors, building the coaching, capability, and structure needed to scale Account Management as ChowNow grows. • Building and operationalizing the renewal motion for annual contracts (proactive outreach, negotiation, uplift) and the retention motion for monthly customers (engagement, adoption, downgrade prevention). • Designing and deploying cross-sell and upsell plays mapped to ChowNow's product suite — including qualification criteria, talk tracks, and rep enablement to support expansion opportunities consistently. • Building and maintaining an account health framework that flags at-risk customers early, triggers consistent save motions, and reduces churn across both annual and monthly populations. • Driving measurable lifts in product adoption and value realization in partnership with Marketing, Product, and Lifecycle teams. • Running a weekly forecast cadence covering renewals, churn risk, and expansion pipeline; deliver against forecast with the discipline and accuracy leadership can rely on. • Surfacing the top systemic drivers of churn and downgrade to the executive team, with a prioritized cross-functional remediation roadmap spanning Product, Onboarding, Pricing, and Support. • Partnering closely with Sales, Marketing, Product, Finance, and Billing to align on customer lifecycle ownership, expansion handoffs, and retention strategy. • Delivering a comprehensive Account Management strategy — covering NRR, GRR, churn, expansion, and adoption — with quarterly targets and the operating plan to hit them.

• Initiate conversations with potential clients and respond to inbound inquiries. • Understand each client’s unique goals, challenges, and decision-making process. • Recommend tailored financial solutions based on client input and available data. • Guide clients through onboarding, product selection, and service implementation. • Maintain regular contact with clients to support retention and satisfaction. • Communicate insights and client feedback to internal teams to help improve offerings.