Role Description The Developer Relations Engineer – Education Lead will be responsible for scaling how developers learn, build, and deploy on this ecosystem. The primary objective is to transition from ad-hoc resources to structured, outcome-driven learning experiences that guide developers from first interaction to production. This role is pivotal in ensuring that developer education serves as a high-impact growth lever, accelerating onboarding and increasing the number of successful deployments on both testnet and mainnet. - Own the end-to-end developer education strategy, designing structured learning paths that facilitate production-readiness. - Develop high-quality technical learning experiences, including tutorials, structured courses, demonstrations, and code samples. - Maintain a consistent content cadence across multiple formats, including written documentation, video content, and interactive modules. - Engineer functional applications and templates that serve as both instructional tools and reusable developer assets. - Lead technical workshops, webinars, and live coding sessions to engage developers across various skill levels. - Identify, track, and analyze education-related metrics—such as completion rates, activation, and progression to mainnet—to iterate on strategy. - Collaborate cross-functionally with engineering, product, marketing, and community teams to align educational initiatives with broader ecosystem priorities. Qualifications - Technical Proficiency: Strong hands-on engineering background with JavaScript, Python, and/or Java, including the ability to build and ship functional applications. - Instructional Design: Proven experience designing structured technical learning programs, such as certifications, learning paths, or comprehensive courses. - Communication: Exceptional ability to translate complex technical concepts into clear, engaging, and accessible learning experiences. - Content Delivery: A demonstrated track record of shipping technical content across both written and video formats. - Ownership: High degree of autonomy and the ability to set direction within a fast-moving, distributed environment. - Data Literacy: Proficiency in using data, including completion rates and engagement metrics, to inform and refine content strategy. - Advocacy: Experience engaging developer communities through workshops, hackathons, or live sessions. Requirements - Preferred Qualifications: Familiarity with Web3/EVM ecosystems (Smart Contracts, Solidity, Hardhat, Foundry, ethers.js), knowledge of concepts, or experience with AI-assisted developer productivity tools. Benefits - Competitive compensation package. - Equity and Token-based incentives. - Performance-linked bonuses. - Comprehensive health insurance and retirement savings (401k) for eligible US-based employees.

Title: Employee Relations Case Specialist Location: Baulkham Hills Australia Job Description: Req ID 82693 Brand Woolworths Group Team Human Resources Employment type Full-time Location New South Wales, 2153 Employee Relations Case Specialist - A variety of work advocating for and guiding our front-line leadership team on managing their employment related issues - Join a supportive and team, where you are trusted and given autonomy to manage your work on a day to day basis - Permanent hybrid role based in Sydney (Bella Vista) - Free onsite parking available! We are Woolworths Group We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose - 'to create better experiences together for a better tomorrow.' It's that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. If you're excited to turn today's blue sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless. What you'll do We are seeking a highly experienced Employee Relations Case Specialist to join our team, based in our Sydney office. You will manage your own caseload, providing fast-paced and high quality ER advice, coaching and investigation support to our line leaders. We are enabled by effective and efficient people processes and technology to support the management of our ER matters end to end, with a focus on team member wellbeing and experience. - Conducting end to end investigations into a variety of ER matters from grievances through to significant bullying, harassment, fraud or misconduct cases - Preparing documents and responses, and representing the Woolworths Group inr matters before the Fair Work Commission and other tribunals - Managing complex matters involving ill and injured team members - Providing leaders with recommendations, coaching and advice in relation to legislation, policies and procedures What you'll bring - Significant experience in an ER/IR role, including investigations, case management and employment/labour laws - Excellent coaching, negotiation and influencing skills, to engage with a wide range of stakeholders - Strong knowledge and understanding of relevant ER/IR legislation within different jurisdictions and application in policy, including experience with the Fair Work Commission and other relevant bodies - Strong communication skills and relationship building skills - Effective time management and the ability to manage a number of competing priorities and time sensitive cases What you'll experience - A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network. - Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families. - A progressive and competitive leave policy that gives you more space for what matters to you. - Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work. - Opportunity to Salary Sacrifice, enabling team members to purchase selected eligible items or services from pre-tax salary. Can be used for novated leases, superannuation contributions, Qantas Club membership, computing devices etc. Everyone belongs at Woolworths Group Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential. We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process. See how we're creating better experiences together, for a better tomorrow Discover more opportunities with Woolworths Group

Role Description This is a remote position. Our client is the leading medical society for interventional cardiology professionals, representing more than 5,200 members across 75 countries. Reporting to the Vice President of Industry Relations, the Industry Relations Coordinator supports the planning, execution, and management of industry partnerships and engagement activities across meetings and initiatives. This role provides comprehensive administrative and operational support to the Industry Relations and Development teams, ensuring the seamless coordination of meetings, partner communications, and program logistics. - Assist exhibitor and sponsor deliverables. - Support on-site meeting execution. - Maintain accurate data and reporting within systems such as M Events and internal tracking tools. - Collaborate cross-functionally with internal teams, including Meetings, Education, and Marketing. - Support industry-facing events such as Think Tank sessions, advisory boards, and focus groups. - Maintain organized documentation systems and contribute to continuous process improvement. Qualifications - 3-5 or more years of experience providing high-level administrative and coordination support in a fast-paced professional environment. - A bachelor’s degree is preferred. - Strong written and verbal communication skills. - Advanced proficiency in Microsoft Excel and PowerPoint. - Experience working with databases or association management systems. - Prior experience supporting a medical society or working with physicians, healthcare professionals, or member volunteers is strongly preferred. Requirements - Provide comprehensive administrative and operational support to the Industry Relations and Development teams across all programs, meetings, and partnership initiatives. - Maintain and organize the Industry Relations/Development SharePoint site. - Coordinate the shipment and inventory of Industry Relations materials and collateral for meetings and events. - Collaborate cross-functionally with internal departments to align timelines and ensure deadlines are met. - Schedule and lead weekly Industry Relations team meetings. - Review industry meeting transcripts for accuracy. - Coordinate outreach, scheduling, and logistics for meetings, calls, and onsite engagements with industry partners. - Assist in preparing agendas, briefing materials, and follow-up communications. - Support logistical planning and execution for key organization partner programs. - Assist in sponsorship, advertising, and deliverable deadlines for organization meetings. - Support the planning and execution of exhibitor logistics and on-site engagement opportunities. - Assist in coordinating pre-event planning and on-site logistics for exhibit hall tours. - Serve as a support contact for exhibitors' inquiries. - Oversee exhibitor badge registration and management within M Events. - Generate, analyze, and distribute reports from M Events. - Maintain and update a comprehensive database of exhibitors, sponsors, and prospects. - Coordinate meeting gamification initiatives in collaboration with exhibitors. - Work with the Exhibit Sales staff to review marketing and promotional materials. - Maintain the organization’s Meetings Fundraising Tracker. - Participate in biweekly cross-functional meetings to review payment status. - Work with the Sales and Exhibit staff in collections and accounts receivable. - Collaborate with the finance department to support financial tracking. - Identify, recommend, and implement process improvements. - Maintain and expand standard operating procedures (SOPs). - Support strategic initiatives and special projects as needed. Benefits - Remote-first work environment emphasizing results, professional growth, and work-life balance. - Access to mentorship and development opportunities. - Health, dental, and vision insurance. - Flexible spending account (FSA). - Tuition reimbursement. - Generous paid time off (vacation, holidays, and sick leave). - 10% employer contribution to a retirement plan. - Short- and long-term disability insurance.

Role Description This is a remote position. Pay Range: $15–$17/hour (DOE) This role is part of a leveled growth track (Jr. CRS Levels 1–3) with clear milestones and promotion opportunities as Prestige scales. The Junior Client Relations Specialist (Jr. CRS) — Level 1 is an entry-level, chat/text-first role that supports Veteran communication and keeps workflows moving. You will manage website chat, text messaging, document receipt confirmations, uploads, and assigned follow-up tasks that support the Client Relations Specialists (CRS) and help prevent files from stalling. This role is not a primary inbound-call screening role; however, you may provide inbound call coverage during high-volume periods and place occasional outbound follow-up calls to support workflow progression. Primary Duties (Level 1 Focus) - Website Chat + Text Support (Primary Lane) - Respond to all website chats with professional, warm, Veteran-centered communication. - Respond to text messages using approved templates and clear tone. - Provide simple, neutral updates only (receipt confirmation, next-step guidance within scope). - Identify when a message is beyond scope and route/escalate to a CRS quickly. - Outbound Follow-Up Calls + Inbound Call Coverage (Support Lane) - Place occasional outbound calls to follow up with Veterans on assigned items (missing documents, signatures, reminders, invoice support tasks as assigned). - Provide inbound call coverage if calls are queued/high volume (coverage support only; not the primary daily lane). - Document call outcomes clearly and route next steps to CRS when judgment or complexity is involved. - Document Intake + Upload Support - Upload and organize Veteran documents into the correct drive folders. - Confirm receipt of documents by chat/text (or outbound call when assigned). - Use proper naming/organization standards so documents are easy to find. - 2nd Review / 2nd Opinion Process Support (Operational) - Support CRS with the operational side of the 2nd review process by completing assigned tasks such as: - Sending reminders and follow-ups for missing items. - Confirming receipt of required documents/questionnaires. - Logging outreach attempts and updating task notes. - Flagging items that appear stalled/aging and escalating to CRS/Supervisor. - Maintain clear documentation so the CRS and Medical Experts have what they need to keep cases progressing. - Workflow Support + Documentation - Complete assigned follow-up tasks to support CRS (docs chasing, reminders, reconnection support). - Log brief, accurate notes in the CRM so the team knows what happened and what’s next. - Escalate any sensitive or complex items promptly to CRS/Supervisor. Jr. CRS Level Structure (Growth Path) - Jr. CRS Level 1 (Entry / Foundation) - Focus: chat/text responsiveness, professional writing, accurate uploads, clean task completion, clear routing. - Success looks like: consistent tone, correct escalations, accurate documentation, dependable follow-through. - Jr. CRS Level 2 (Independent Workflow Support) - Focus: independently manages chat/text queues, handles higher volume, stronger task ownership. - Added responsibilities: improved speed + accuracy, proactive follow-ups, better aging prevention support. - Jr. CRS Level 3 (Senior Support + Readiness for CRS Pathway) - Focus: high-volume support leadership, shadowing support for new Jr CRS, strong escalation judgment. - Added responsibilities: supports team consistency and demonstrates readiness for CRS responsibilities (where applicable). Qualifications - Strong written communication with excellent grammar and professionalism. - Comfortable working in high-volume chat/text environments (or strong writing-based support experience). - Comfort with occasional phone work (outbound follow-ups and inbound coverage support). - Attention to detail and ability to follow templates/scripts consistently. - Reliable remote work habits (responsiveness, organization, accountability). - Basic tech comfort using web tools, shared drives, and CRM-style systems (training provided). Preferred Qualifications (Pluses) - Experience supporting Veterans or military populations (professional or volunteer). - Familiarity with general VA-related documentation terms (DBQ, Nexus/IMO) — not required (we train). - Experience with CRM systems (Zoho preferred). - Experience with document upload/organization workflows. - Experience with outbound follow-up calling or call center support coverage. Benefits - 401(k) Retirement Plan + Match - 401(k) available after 90 days and once the position is confirmed as permanent. - Employer match up to the first 4% (based on plan rules) after 90 days and confirmation of permanent employment. - Paid Time Off (PTO) — 15 Days/Year - 15 days (120 hours) of PTO annually for full-time employees. - Accrued each pay period (you build it over time vs. getting it all upfront). - Begins accruing on Day 1 and can be used after it has been earned (typically after the first full month). - Hourly employees use PTO in hourly increments. - No carryover year to year (unused time resets). - PTO is designed to cover vacation, personal time, and sick time (one combined bank). - Paid Federal Holidays (for eligible schedules) - Paid holidays are offered to eligible full-time employees who work a regular, structured schedule: 5 consecutive days/week, 8 hours/day. - Eligible employees receive holiday pay at their regular rate, up to 8 hours. - Holiday pay does not count as hours worked for overtime calculations. - Important schedule note: Flexible full-time schedules are not eligible for paid holiday hours. - Part-time/temporary/contract roles are not eligible unless stated in writing.