Role Description One Federal Solution is seeking a highly qualified PMD Program Manager to support the FPS Program Management Division (PMD) in program governance, analytics, project management, reporting, compliance initiatives, dashboarding, process improvement, and stakeholder coordination activities. The selected candidate will provide leadership and analytical support for agency-wide initiatives, program performance management, reporting, and strategic mission support while ensuring compliance with DHS security and Controlled Unclassified Information (CUI) handling requirements. Qualifications - Minimum 12 years of project/program management or related experience - Minimum 8 years conducting analytical and support activities - Experience supporting complex government programs - Strong analytical and organizational skills - Experience with lifecycle cost estimating and analysis of alternatives - Experience with dashboarding and data analytics - Ability to manage multiple complex projects simultaneously - Experience preparing executive-level reports and briefings - Proficiency in Microsoft Project and Microsoft 365 Suite - Experience with Power BI, Visio, Access, and Excel - Excellent written and verbal communication skills - Ability to work independently and within cross-functional teams - Master’s Degree required Requirements - Develop and maintain project plans and integrated master schedules - Establish governance frameworks, policies, SOPs, and procedures - Conduct stakeholder analysis and requirements gathering - Monitor project risks, issues, and mitigation strategies - Support agency-wide initiatives and capability gap analysis - Prepare leadership briefings and communication products - Perform technical editing and policy documentation support - Support program metrics and reporting - Conduct data analysis and interpretation - Develop and deliver training for PMs, CORs, and stakeholders - Support dashboard analytics and workload analysis - Support statistical modeling and simulation initiatives - Develop lifecycle cost estimates and analytical documentation - Support presentations, reports, white papers, and executive briefings - Support ad hoc projects and mission support requirements Preferred Qualifications - Experience with statistical analysis tools such as Python, R, or SAS preferred for analytical support functions - Experience supporting DHS or FPS mission environments preferred - Familiarity with program governance, compliance, and federal reporting requirements preferred Security Requirements - DHS suitability/PIV credential required - Personnel must comply with DHS security and Controlled Unclassified Information (CUI) handling requirements Company Description One Federal Solution (OFS) is an innovative Professional Services provider with over 20 years of experience supporting Defense and Civilian agencies. OFS specializes in Business Intelligence, Acquisition and Procurement, and other Professional Services. We are pioneers, builders, thought leaders, and pride ourselves in thinking outside the box to co-create with our customers, helping them achieve excellent enterprise wide outcomes. As a certified Service-Disabled Veteran-Owned Small Business (SDVOSB), OFS is committed to providing people who deliver high performance and excellence to our government partners.

Role Description - Oversee daily financial operations and accounting activities - Prepare financial statements, reports, and cash flow forecasts - Monitor budgets, financial planning, and cost control - Ensure compliance with Saudi financial regulations and accounting standards - Manage accounts payable, receivable, payroll, and tax filings - Coordinate with external auditors and financial consultants - Analyze financial performance and provide strategic recommendations - Supervise and support the accounting team - Improve financial systems, internal controls, and reporting processes Qualifications - Minimum 5+ years of experience in finance or accounting management - Strong knowledge of accounting principles and financial reporting - Experience with accounting software and ERP systems - Advanced Excel and financial modeling skills - Excellent to fluent in both Arabic and English in both verbal and writing - Excellent analytical and leadership skills - Strong analytical and problem-solving skills Requirements - Incentive based on client retention rate as per company policy - Remote/will be onsite – Based in Egypt, Supporting KSA Operations

• Oversee the planning, execution, and delivery of Business Application projects primarily Workday and related applications. • Develop and manage project plans, timelines, budgets, and resource allocation for Workday implementations, optimizations, and upgrades. • Drive and lead solution development from conception through deployment for all business applications. • Manage changes and releases to Workday systems and processes, ensuring smooth transitions and user adoption. • Manage third party vendor managed solutions like PureOHS, Vizzia RTLS, Docusign, Smartsheet and other business applications. • Collaborate with HR, Finance, IT, and other stakeholders to elicit requirements, manage expectations, and ensure alignment on project goals. • Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of highly unique or complex solution proposals. • Identify and mitigate project risks, developing contingency plans and escalating issues as needed. • Utilize Agile methodologies and Scrum practices to facilitate project delivery, including leading ceremonies and coaching teams. • Provide regular project updates to stakeholders, including progress reports, risk assessments, and budget status. • Ensure the quality of project deliverables through testing, validation, and adherence to established standards.

Program Manager Location: Arizona United States Job Description: Keywords Studios is seeking a VIP Solutions Program Manager to lead the design and strategy of our high-value player engagement programs. In the gaming industry, VIPs represent a critical segment of both community and revenue; this role is dedicated to architecting the bespoke services that keep those players engaged, valued, and retained. You will be the primary architect for our VIP Account Management offerings, designing programs that go beyond traditional support to focus on Net Revenue Retention (NRR) and proactive engagement. You will act as the strategic lead during the sales process, instilling confidence in major publishers that we can manage their most valuable assets with the necessary gravitas and data-driven precision. Key Responsibilities - VIP Program Design: Architect end-to-end VIP engagement models, defining the "Player Journey" for high-value spenders-from tiered support access to proactive account management. - Proactive Growth Strategy: Design and configure proactive outreach campaigns within Helpshift to drive incremental revenue and re-engagement (e.g., lapsed spender recovery, webstore cart abandonment conversion, and special event invitations). - Revenue-Centric Reporting: Develop the frameworks for reporting on VIP program health, focusing on metrics like NRR, churn reduction among top-tier spenders, and campaign ROI. - High-Stakes Consultative Sales: Act as the Subject Matter Expert for all VIP service inquiries. You will lead discussions with client leadership to demonstrate how our bespoke human-service models directly impact their bottom line. - Operational Blueprinting: Work with Operations teams to define the specific profile, training, and "soft-skill" requirements for VIP Account Managers to ensure a premium service standard. - RFP Leadership (VIP Segment): Own the narrative for all VIP-related bids, articulating a sophisticated approach to player psychology and retention that sets Keywords apart. Qualifications - VIP & Retention Expertise: 8+ years in Player Support or Account Management, with at least 3+ years specifically focused on VIP, High-Net-Worth (HNW), or Loyalty program management within the gaming or luxury digital services space. - Revenue Mindset: Deep understanding of "Support as a Profit Center." You should be comfortable discussing LTV (Lifetime Value), NRR (Net Revenue Retention), and churn mitigation strategies. - Executive Gravitas: Exceptional presence and communication skills. You must be able to build immediate trust with client-side Product Managers and Commercial Directors who are protective of their top-tier revenue drivers. - Strategic Design: Proven ability to turn player data and client goals into a structured, scalable service program. - Gaming Industry DNA: A deep understanding of the "Whale" or VIP player psyche across different genres (e.g., Mobile 4X, Casino, AAA Live Service). What do we offer? Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees. Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply. That would be it from us - now we are waiting for your move! #imaginemore Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees. Note to Recruitment Agencies Please be advised that Keywords Studios does not consider unsolicited resumes, or any form of contact initiated by unauthorized third parties, including recruitment or placement agencies, unless a pre-existing, valid agreement is in place. Any fees incurred by unauthorized third parties will not be compensated by Keywords Studios. Privacy Notice By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice. Keywords Studios is committed to fair and ethical hiring practices. We expect candidates to conduct themselves with honesty and to participate in all applications and interviews independently, presenting their own knowledge and experience. Candidates should refrain from using AI assistance or third-party tools or services that could influence, capture, or otherwise interfere with the authenticity of the assessment process. ____ Role Information: EN Studio: Keywords Studios Location: America Area of Work: Player Engagement Service: Engage Employment Type: Permanent Working Pattern: Full Time, Remote Location: Arizona United States