Role Description Hourly, Inc. is seeking an energetic and customer-focused individual to join our team as a Customer Success Associate specializing in insurance. As part of our computer software company, you'll work with our insurance clients to help them succeed. You will be responsible for providing first-class support on our insurance software products and collaborating with our product development team to ensure customer satisfaction. - Provide exceptional customer support to payroll clients via phone, email, and chat - Gather, enter, organize, and manage migration and onboarding data accurately - Manage customer accounts and ensure timely onboarding through the customer success program - Maintain detailed and accurate records of customer interactions, delivering data-driven insights to support business decisions - Perform initial troubleshooting and triage of customer issues, escalating complex cases when necessary - Proactively identify and resolve potential customer concerns before they escalate - Develop and maintain expert knowledge of Hourly’s software products, payroll processes, and the insurance industry - Support and process U.S.-based payroll operations with accuracy and attention to compliance requirements - Communicate clearly, professionally, and effectively in both written and spoken English across all customer interactions - Build strong client relationships by delivering a positive, solution-oriented customer experience - Collaborate cross-functionally with internal teams to ensure customer success and satisfaction throughout the client lifecycle Qualifications - 1+ years of experience in customer service or customer success in the insurance industry - Excellent written and verbal communication skills - Demonstrated ability to work in a fast-paced environment while handling a high volume of customer inquiries - Strong organizational and time-management skills - Knowledge of insurance software, specifically claims management, underwriting, or rating - Ability to identify customer needs and proactively address concerns - Willingness to work PST - Autonomy - Proactivity - Advanced English proficiency - Excel and G-Suit Benefits - Full-time Colombian contract + prestaciones - Fully remote position - Prepaid healthcare plan - Bonus for every referral that joins the company - Academic plans

• Collaborate with multiple customers to ensure successful adoption and satisfaction with Rasa products. • Provide technical guidance and strategic advice to help customers optimize their AI assistants, with a focus on best practices and long-term success. • Support customers through reactive issue resolution, escalating to other teams when necessary. • Capture and communicate customer insights to Rasa’s product and engineering teams to help shape product development. • Participate in Rasa internal training and education sessions.

Title: Strategic Customer Partnerships III, Oracle, Google Cloud Location: Sunnyvale, CA, USA; Chicago, IL, USA Job Description: Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act. Note: Google's hybrid workplace includes remote and in-office roles. By applying to this position you will have an opportunity to share your preferred working location from the following: In-office locations: Sunnyvale, CA, USA; Chicago, IL, USA; San Francisco, CA, USA. Remote location(s): California, USA; Georgia, USA; Illinois, USA. Minimum qualifications: - Bachelor's degree or equivalent practical experience. - 5 years of industry experience in consultative sales, business development, application sales, database sales. - Experience in planning, pitching, and executing a territory business. - Experience managing agreements or partnerships. - Experience working with C-level executives and cross-functionally across all levels of management. Preferred qualifications: - Experience carrying and exceeding business goals in a sales role. - Experience working with internal/external teams, including C-level executives, account teams, technical leads, procurement, legal, and product. - Experience with application/databases technologies and products and deployment options in the cloud. - Ability to tenaciously sell/propose technology across a landscape of decision makers. - Ability to develop joint business plans in complex environments, influence/ collaborate across organizations, and drive business success for the customer and Google. About the job Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. The US base salary range for this full-time position is $122,000-$176,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Responsibilities - Cultivate trusted relationships with C-suite executives to understand their business challenges and position the Google and Oracle partnership as a primary driver for their strategic priorities. - Present data-driven, tailored Google solutions through compelling storytelling to navigate objections, secure investment, and exceed revenue targets. - Exceed sales quotas and strategic growth goals consistently while maintaining accurate territory forecasting and reporting. - Partner with internal teams (Engineering, Marketing, Sales) to develop go-to-market strategies, accelerate pipeline, and ensure a seamless prospect experience. - Collaborate with partner teams to engage database-specific partners and integrate them effectively into the sales cycle.

Role Description Are you a customer-centric leader with a passion for building high-performing teams in a fast-growing SaaS environment? We’re looking for a Customer Success Team Lead to empower a team of Account Managers to deliver exceptional client experiences, improve retention, and help our customers get the most value out of our platform. In this player-coach position, you’ll lead a team responsible for nurturing customer relationships, driving adoption, and resolving challenges before they become problems. You’ll balance people leadership with strategic account oversight, owning key customer interactions and leading process improvements to scale our customer success operations. - Provide hands-on coaching, feedback, and support to a team of SaaS Account Managers - Translate company and departmental goals into clear, actionable plans - Distribute work and manage team bandwidth across accounts and strategic initiatives - Conduct weekly 1:1s, performance check-ins, and ongoing development plans - Partner with leadership to recruit, onboard, and retain top customer success talent - Manage a small book of business to stay connected to customer needs and product usage - Serve as an escalation point for complex issues, working cross-functionally with Product, Engineering, and Support to deliver fast resolutions - Ensure proactive client touchpoints, QBRs, and health checks are consistently executed - Monitor customer health scores, adoption metrics, and feedback loops to identify risks and opportunities - Lead or contribute to internal initiatives focused on tooling, process improvement, and customer lifecycle management - Conduct call audits and review account health metrics to ensure quality and consistency - Collaborate on enablement and training efforts to keep the team informed and empowered - Deliver weekly reports summarizing escalations, trends, team KPIs, and upcoming priorities Qualifications - 3+ years in a customer success or account management role, with at least 1 year of people leadership in a SaaS environment - Experience managing escalated customer situations with a calm, solutions-oriented approach - Deep understanding of the SaaS customer journey, from onboarding through expansion and renewal - Strong communication and collaboration skills, with a history of cross-functional partnership - Familiarity with customer success platforms (e.g., Gainsight, ChurnZero), CRM tools (e.g., Salesforce, Dynamics), and analytics dashboards - Excellent organizational, time-management, and prioritization abilities - Experience managing a remote or distributed team - Background in B2B SaaS or high-velocity sales environments - Exposure to product-led growth (PLG) or CS-led expansion strategies - Building customer health score frameworks or success playbooks Requirements This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington. Company Description LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture. LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.