Hourly, Inc.

Role Description Hourly, Inc. is seeking an energetic and customer-focused individual to join our team as a Customer Success Associate specializing in insurance. As part of our computer software company, you'll work with our insurance clients to help them succeed. You will be responsible for providing first-class support on our insurance software products and collaborating with our product development team to ensure customer satisfaction. - Provide exceptional customer support to payroll clients via phone, email, and chat - Gather, enter, organize, and manage migration and onboarding data accurately - Manage customer accounts and ensure timely onboarding through the customer success program - Maintain detailed and accurate records of customer interactions, delivering data-driven insights to support business decisions - Perform initial troubleshooting and triage of customer issues, escalating complex cases when necessary - Proactively identify and resolve potential customer concerns before they escalate - Develop and maintain expert knowledge of Hourly’s software products, payroll processes, and the insurance industry - Support and process U.S.-based payroll operations with accuracy and attention to compliance requirements - Communicate clearly, professionally, and effectively in both written and spoken English across all customer interactions - Build strong client relationships by delivering a positive, solution-oriented customer experience - Collaborate cross-functionally with internal teams to ensure customer success and satisfaction throughout the client lifecycle Qualifications - 1+ years of experience in customer service or customer success in the insurance industry - Excellent written and verbal communication skills - Demonstrated ability to work in a fast-paced environment while handling a high volume of customer inquiries - Strong organizational and time-management skills - Knowledge of insurance software, specifically claims management, underwriting, or rating - Ability to identify customer needs and proactively address concerns - Willingness to work PST - Autonomy - Proactivity - Advanced English proficiency - Excel and G-Suit Benefits - Full-time Colombian contract + prestaciones - Fully remote position - Prepaid healthcare plan - Bonus for every referral that joins the company - Academic plans

Here’s what you’ll do: Welcome to Hourly! We’re laser-focused on taking something that’s complicated and scary—paying your team, payroll taxes, and workers’ comp insurance—and making it super simple. Life doesn’t have to be so complicated, so let’s build a simpler future together! Join us and become an integral part of this exciting journey. The Insurance Operations Associate will support the elevation, selection, acceptance, rejection, pricing, and servicing of workers' compensation insurance policies within accepted company procedures and guidelines. The Insurance Operations Associate role will be responsible for the following: - Review workers’ compensation insurance applications and documentation - Data transfering efficiently and accurately - Preparing written communication on adverse underwriting decisions, proposals, referrals, rate appeals, underwriting requirements, status and declinations. - Basic understanding of workers' compensation. - Assisting with binding of policies, processing of endorsements, renewal, and new business underwriting. - Preparing written communication on adverse underwriting decisions, proposals, referrals, rate appeals, underwriting requirements, status and declinations. - Basic understanding of workers' compensation. - Assisting with binding of policies, processing of endorsements, renewal, and new business underwriting. RESPONSIBILITIES - Review workers’ compensation insurance applications and documentation for accuracey and completion - Efficient and accurate transfer of data into carrier portals and Hourly admin system - Preparation of written communication on underwriting appetite and requirements, proposals, referrals, endorsements and declinations. - Assist with the tracking and communication of submissions and renewals via internal spreadsheets and documentation - Assist with binding of policies, processing of endorsements, along with entry and preparation of new and renewal submissions - Meet with Underwriting team on a regular basis to communicate coverage needs and further understand book of business WHAT WILL MAKE YOU SUCCEED - Mastery of the English language, both written and verbal - Strong attention to detail with the ability to multitask - Task oriented with ability to take initiative - Obtain a positive and learning driven attitude with a strong work ethic - Excellent time management skills with ability to meet deadlines - Strong interpersonal skills with the ability to work well with others in a team environment - Ability to successfully adapt to change - Ability to interpret and asses data driven reports PREFERRED EXPERIENCE - 1-2 years of commercial insurance experience - Basic understanding of workers’ compensation

Here’s what you’ll do: Welcome to Hourly! We’re laser-focused on taking something that’s complicated and scary—paying your team, payroll taxes, and workers’ comp insurance—and making it super simple. Life doesn’t have to be so complicated, so let’s build a simpler future together! Join us and become an integral part of this exciting journey. The Insurance Operations Associate will support the elevation, selection, acceptance, rejection, pricing, and servicing of workers' compensation insurance policies within accepted company procedures and guidelines. The Insurance Operations Associate role will be responsible for the following: - Review workers’ compensation insurance applications and documentation - Data transfering efficiently and accurately - Preparing written communication on adverse underwriting decisions, proposals, referrals, rate appeals, underwriting requirements, status and declinations. - Basic understanding of workers' compensation. - Assisting with binding of policies, processing of endorsements, renewal, and new business underwriting. - Preparing written communication on adverse underwriting decisions, proposals, referrals, rate appeals, underwriting requirements, status and declinations. - Basic understanding of workers' compensation. - Assisting with binding of policies, processing of endorsements, renewal, and new business underwriting. RESPONSIBILITIES - Review workers’ compensation insurance applications and documentation for accuracey and completion - Efficient and accurate transfer of data into carrier portals and Hourly admin system - Preparation of written communication on underwriting appetite and requirements, proposals, referrals, endorsements and declinations. - Assist with the tracking and communication of submissions and renewals via internal spreadsheets and documentation - Assist with binding of policies, processing of endorsements, along with entry and preparation of new and renewal submissions - Meet with Underwriting team on a regular basis to communicate coverage needs and further understand book of business WHAT WILL MAKE YOU SUCCEED - Mastery of the English language, both written and verbal - Strong attention to detail with the ability to multitask - Task oriented with ability to take initiative - Obtain a positive and learning driven attitude with a strong work ethic - Excellent time management skills with ability to meet deadlines - Strong interpersonal skills with the ability to work well with others in a team environment - Ability to successfully adapt to change - Ability to interpret and asses data driven reports PREFERRED EXPERIENCE - 1-2 years of commercial insurance experience - Basic understanding of workers’ compensation

Role Description As the Core Payroll Platform Product Manager at Hourly, you will own the strategy, architecture, and execution of the foundational systems that power payroll across our platform. This includes the end-to-end payroll engine—earnings calculations, deductions, tax handling, payments infrastructure, and compliance workflows. You will be responsible for building a scalable, reliable, and flexible payroll backbone that supports all current and future products. This role requires deep systems thinking, strong technical fluency, and a high bar for accuracy and compliance, as you will be responsible for the most critical infrastructure in the company. What You’ll Do - Product Strategy & Platform Ownership - Define and drive the roadmap for Hourly’s core payroll platform - Build a flexible, extensible payroll architecture that supports multiple products, states, and use cases - Identify opportunities to unify and standardize payroll flows across jurisdictions - Own the long-term scalability, reliability, and performance of the payroll engine - Platform Development & Execution - Tax calculation and filings, leveraging industry partners for tax compliance - Payment orchestration (ACH, real-time payments, virtual accounts) - Ledgering and reconciliation - Partner with Engineering to design robust, fault-tolerant systems - Ensure auditability, traceability, and financial accuracy across all payroll operations - Collaborate with banking partners to implement payments at scale, including building and supporting new payment rails such as real-time payments (RTP) - Compliance & Infrastructure - Work closely with Compliance, Legal, and Finance to ensure adherence to federal, state, and local regulations - Design systems that abstract regulatory complexity while maintaining flexibility - Support expansion into new states and jurisdictions - Cross-Functional Leadership - Serve as the central point of alignment between Engineering, Operations, Compliance, and GTM teams - Partner with customer-facing teams to translate platform capabilities into customer value - Support strategic initiatives such as embedded finance and banking integrations - Customer & Business Impact - Improve payroll accuracy, reduce processing errors, and eliminate manual reconciliation - Drive automation and operational efficiency across the platform - Enable faster product launches by building reusable platform components Qualifications - 10+ years of product management experience - At least 5 years focused specifically on payroll products or payroll infrastructure - Proven experience building and scaling complex, mission-critical financial or payroll systems - Experience working with banking partners, payments infrastructure, or embedded finance (strongly preferred) Requirements - Strong technical acumen—you can work closely with engineers on system design and tradeoffs - Deep analytical thinking with a focus on correctness and edge cases - Ability to manage complex, interdependent systems - Excellent communication and stakeholder alignment skills Mindset - Extreme ownership—you operate as the owner of the core system - Precision-driven with a strong bias toward accuracy and reliability - Comfortable operating in ambiguity while building long-term foundations - Customer-focused, with an appreciation for both end-user and internal platform needs Benefits - Health & Wellness: Medical, dental, vision, and life insurance. - Future Planning: 401(k) retirement plan. - Flexibility: Unlimited Time Off (PTO) and 100% remote work environment.