Title: Field Operations Specialist - Dallas Location: Dallas United States Job Description: Position Details Who we are: At SpotHero, we work as a team to empower people to get everywhere, easier! We're rapidly growing with the mission of bringing the parking industry into the future through technology. Drivers across the nation use the SpotHero mobile app and website to reserve convenient, affordable parking in advance, on-the-go or through their connected cars, and parking companies rely on us to help them reach new customers while optimizing their business. We connect the dots with cutting-edge technology, delivering value to both sides of this exciting, evolving marketplace. We've been quite busy, take a peek at some of our recent announcements. Field Operations Specialist at SpotHero: Ensure a world class experience for customers and operators alike by processing feedback, analyzing data, determining trends, and implementing solutions, including new processes. Serve as liaison between Customer Service and Revenue teams in order to optimize field operations. Work towards the goal of eliminating Operator driven issues through technology, process development and tracking. Drive growth on both sides of the marketplace by creating a seamless experience for SpotHero customers and a productive experience for our parking partners. Key Responsibilities: - With the use of data, develop new ways to improve the Customer and Operator experience, and reduce the need for Customers to contact SpotHero to resolve issues. - Work with Revenue teams and develop narratives to be presented to Operator Partners that help them understand the value of investing in making the parking experience better for SpotHero customers. - Process and analyze customer and partner feedback into actionable information to make productive changes that positively influence our customer and operator experience. - Drive process improvement by identifying inefficiencies and implementing workflow enhancements to benefit the company. - Drive product innovation by identifying technical solutions to improve operational inefficiencies. - Effectively communicate solutions to internal stakeholders and Operator partners. - Work with Revenue Growth Managers and Regional Managers and Sales Enablement to coordinate Operator communication to avoid foreseeable issues. - Occasional on-site evaluation of access conditions (PARCS), facility conditions and user-facing information to ensure customer satisfaction. - Occasional need to assist with "in-market" initiatives for collecting strategic and competitive information - Occasional need to work with contractors to coordinate signage installation and ordering, as well as collecting strategic and competitive information - Serve as a resource for given markets for Operator partners when Growth Managers are not available. - Maintain an optimal SIPP level (supply issues per park) and Star Rating through fulfillment of all other responsibilities (including but not limited to recommending facility data updates based on customer feedback). - Secure and safeguard data to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained. Qualifications: - Bachelor's degree preferred or equivalent with 1-3 years experience in customer/client facing positions or support/account management/operations experience - Proven ability to problem solve in a fast-paced, constantly evolving environment - A valid driver's license and access to vehicle Core Competencies: - Action-Oriented - Maintains a sense of urgency to complete a task and seeks information rather than waiting for it. - Analytical - Examines information methodically and in detail to solve problems or complete tasks. - Communication - Communicates effectively and efficiently both verbally and in writing. - Customer-Focused - Maintains committed to the SpotHero persona so marketplace brand is sustained. - Detail Oriented - Pays attention to details and learns to understand causes and not just effects. - Emotional Intelligence - Handles interpersonal relationships with astute awareness. - Independent - Not relying on another's authority. - Problem-Solve - Assesses situations quickly and provides creative solutions for resolution. - Resourceful - The ability to find quick and clever ways to overcome difficulties. - Team Oriented - Works well within and across departments. Tools: G Suite (including My Maps), CRM (Salesforce preferred), BI Tool (Looker preferred) Seeking candidates in: - Dallas, TX - Remote + onsite visits and travel (15-20% of time) required. What we are offering: - Career game changer - A truly unique experience to work for a fast-growing company in a role with unlimited growth potential. - Excellent benefits - We cover a generous portion of Medical Premiums, 50% of Dental and Vision Premiums, company-sponsored Life Insurance, STD, and AD&D coverage, a 401(k) with match and immediate vesting, and comprehensive leave policies to meet your needs in creating space for life. - Flexible PTO policy and outstanding work/life balance - We value and support each individual team member. - Grubhub weekly lunch stipend for in-office days - Udemy License and Personal Learning Budget - We support the professional and personal growth of our people by providing everyone with learning resources and development opportunities. - Annual parking stipend - Duh. We help people park! - The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere. - Our commitment to allyship has been a central driver of how we Respect Fellow Drivers. You'll have the opportunity to be part of Employee Resource Groups, access allyship learning resources, and actively contribute to our ongoing effort of making SpotHero inclusive for all. - Employee programs to grow and support our people such as Discovery Days for Product and Engineering, Gearing up for Aspiring Leaders, and Mentorship Program. - Wellness program - a workplace that actively supports your physical and mental wellbeing through ongoing events, initiatives, resources, and thoughtful perks and benefits. - A workplace recognized as CityLights award winner by 1871, 2026 Best Places To Work by BuiltIn, Most Loved Workplace Certified by the Best Practice Institute, and recipient of multiple Comparably awards, including Best Company Culture, Best Company for Women, and Best Company for Diversity. Compensation in Texas: Depending on your skillset and experience, you can expect your base salary to be between $52,000 - $65,000 as well as a discretionary bonus and leading total rewards package. At SpotHero, we Respect Fellow Drivers by providing an inclusive interview experience for everyone, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. Please let our team know of your need when you apply or as you begin interviewing with our team. SpotHero is an equal opportunity employer. We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all. Additionally, because we want to Remember to Signal, if you choose to provide us personal information in connection with a job application, please review our Applicant Privacy Notice which provides details about what information we collect and process about you in order to consider your candidacy. PLEASE NOTE: This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

• The Manager, QSO will oversee core quality system processes including document control, SOP lifecycle management, training administration and effectiveness support, quality events and CAPA management, quality metrics and management reporting, and cross-functional process improvement initiatives. • Serve as operational lead for daily quality system workflows, requests, escalations, and prioritization. • Ensure timely execution of quality deliverables including document approvals, event reviews, CAPA follow-up, training assignments, and management reporting. • Coordinate core quality activities across business and technical functions in a fast-paced SaaS / vendor setting. • Oversee quality events including deviations, incidents, customer quality issues, audit observations, system/process nonconformances, and supplier quality concerns as applicable. • Manage CAPA lifecycle from initiation through closure, including root cause analysis, action tracking, due dates, evidence review, and effectiveness verification. • Support administration of the quality training program and learning compliance processes. • Develop and maintain enterprise quality dashboards, KPIs, and trend reports. • Report on QMS health including document control cycle times, CAPA status, training compliance, audit observations, quality events, and recurring risks. • Identify opportunities to streamline, automate, and mature quality processes while maintaining compliance. • Lead initiatives to improve user experience and adoption of quality systems/tools. • Partner with Product, Engineering, DevOps, Security, and Operations teams to embed practical quality controls into business processes.

Role Description A global advisory and consulting organization is seeking a senior-level Business Operations consulting lead to support complex sourcing and operational transformation engagements. This role focuses heavily on business process outsourcing strategy, operational improvement initiatives, and large-scale sourcing advisory work across finance, procurement, shared services, and related business functions. The Principal Consultant will lead client engagements from strategy through execution, working closely with executive stakeholders to: - Assess current operations - Develop recommendations - Manage delivery - Drive successful outcomes This person will also play a role in identifying additional client opportunities and supporting broader business development efforts. This is a contract opportunity with potential for future full-time consideration. Additional Details: - Remote position with approximately 25–50% travel - Candidates must currently reside in Canada - Independent contractors are welcome - No third-party vendors or agencies please Qualifications - 5–15 years of experience across business operations consulting, outsourcing advisory, shared services, finance/accounting operations, procurement, or related transformation environments - Strong understanding of sourcing models, outsourcing agreements, service delivery structures, and operational optimization - Experience working within or alongside large consulting firms, advisory organizations, or outsourcing providers is highly valued - Ability to lead executive-level conversations and translate complex operational issues into practical business recommendations - Strong financial acumen, including budgeting, process cost analysis, and business case development - Experience managing complex consulting engagements and cross-functional delivery teams - Knowledge of sourcing contracts, SLAs, vendor management, and proposal development - Strong presentation and communication skills with executive audiences - PMP certification and prior consulting delivery leadership experience are considered strong pluses Requirements - Lead large, complex consulting engagements focused on business operations, sourcing strategy, and operational transformation - Advise clients on shared services, global business services (GBS/GCC), outsourcing models, and hybrid delivery structures - Help clients evaluate and optimize service delivery, operational efficiency, and vendor relationships - Build and manage detailed financial models, budgets, business cases, and operational analyses - Support RFP development, statement of work creation, SLA definition, and sourcing contract negotiations - Evaluate outsourcing provider proposals and guide clients toward the best-fit solutions - Develop sourcing and negotiation strategies that align with client objectives - Partner directly with senior client executives and service provider leadership teams - Manage project scope, timelines, staffing, risk, reporting, and overall delivery quality - Contribute to sales pursuits, intellectual property development, and internal consulting initiatives - Bring practical understanding of AI and Agentic AI applications within business process environments Education - Bachelor's degree required - MBA or advanced degree preferred

• Lead and manage a team of Delivery Operations Analysts, including hiring, performance management, development, and daily coaching. • Own team KPIs including on-time go-live rates, time-to-resolution, implementation cycle times, and client satisfaction scores. • Build and maintain operational cadence — weekly standups, sprint reviews, stakeholder reporting, and escalation management. • Identify bottlenecks and process gaps across the delivery lifecycle and implement scalable fixes. • Serve as the escalation point for high-priority or at-risk client accounts. • Serve as the operational lead for onboarding newly acquired companies into the organization's systems, processes, and culture. • Design and execute integration playbooks covering tools, workflows, reporting structures, and team harmonization. • Partner with cross-functional teams (Finance, IT, HR, Legal, Business Units) to manage change across acquired entities. • Lead stakeholder workshops and training sessions to align acquired teams to current operating standards. • Track integration milestones, risks, and dependencies — reporting progress to senior leadership throughout the transition. • Build and maintain governance frameworks for project delivery, including SOPs, templates, RACI models, and escalation protocols. • Apply professional services and business consulting project lifecycle to standardize delivery methodology across the team and client base. • Drive continuous improvement initiatives around people and processes. • Develop and maintain a centralized project management infrastructure to ensure delivery visibility across all active accounts. • Oversee team usage of JIRA, Salesforce, and Microsoft Dynamics 365 (D365) — ensuring data accuracy, process compliance, and cross-system consistency. • Build and maintain operational dashboards and reporting frameworks using Power BI or equivalent tools. • Define and enforce data governance practices across delivery tools to eliminate duplication and ensure real-time accuracy.