SpotHero

Title: Events Operations Manager Location: Chicago, IL Job Description: Who we are: Who we are: At SpotHero, we work as a team to empower people to get everywhere, easier! We’re rapidly growing with the mission of bringing the parking industry into the future through technology. Drivers across the nation use the SpotHero mobile app and website to reserve convenient, affordable parking in advance, on-the-go or through their connected cars, and parking operator partners rely on us to help them reach new customers while optimizing their business. We connect the dots with cutting-edge technology, delivering value to both sides of this exciting, evolving marketplace. We’ve been quite busy, take a peek at some of our recent announcements. Events Operations Manager at SpotHero: SpotHero is looking for an Events Operations Manager to lead events operations and oversee the performance and inventory management of event-related parking operations across ticketed and non-ticketed events. This hands-on people manager role leads the events operations team while owning the end-to-end identification, scoping, execution, and outcome tracking of event parking optimization opportunities. The Events Operations Manager sits at the intersection of Operations, Analytics, Sales, Marketing, and Fraud Prevention, ensuring that event demand is effectively captured, monitored, and converted into revenue opportunities. They will play a critical role in maximizing Gross Order Value (GOV) for events while improving event coverage, inventory reliability, and overall marketplace performance. What You’ll Do EVENTS OPERATIONS MANAGEMENT Operations & Monitoring - Monitor and manage event coverage to ensure all relevant events are accurately captured and scheduled within internal systems. - Identify and resolve operational failures related to event ingestion, scheduling, or inventory availability. - Oversee both ticketed and non-ticketed event operations to ensure marketplace readiness and visibility. - Monitor contracted inventory allocations to ensure expected inventory is received and accurately reflected in the platform. Performance & Revenue Optimization - Analyze event conversion trends and performance metrics to maximize event-related GOV. - Monitor event sellout velocity and conversion rates to identify optimization opportunities before and during events. - Scope, lead, and execute optimization projects from identification through completion, including defining success metrics, coordinating cross-functional stakeholders, and documenting outcomes. - Identify missed demand opportunities and action operational inefficiencies impacting conversion performance, looping in Revenue Analytics for deeper reporting needs. Marketplace Integrity - Help identify fraudulent activity, unwanted reseller behavior, and marketplace abuse related to event inventory. - Partner with internal teams to flag suspicious inventory patterns and recommend operational safeguards. Demand Analysis & Supply Strategy - Measure search demand and identify areas where user demand is going uncaptured due to insufficient supply or lack of official parking inventory. - Provide actionable insights and recommendations to Sales and Business Development teams regarding opportunities to secure additional event supply or official partnerships. Cross-Functional Collaboration - Partner with Marketing teams to provide recommendations for event-related SEM keyword targeting and SEO content opportunities. - Product & Tooling Collaboration: - Partner with the Verticals Squad to surface operational pain points, provide structured feedback on existing tools and workflows, and participate in QA testing of new features before release. - Contribute to roadmap prioritization by translating day-to-day operational gaps into clearly defined product needs and use cases. - Serve as a key operational voice in product discussions where event operations tooling is being developed or improved. - Collaborate with Analytics, Sales, and Marketing stakeholders to improve event operations workflows and marketplace performance. - Support ongoing process improvements through operational reporting, tooling enhancements, and scalable workflows. People Management - Hire, onboard, and develop team members, setting clear expectations and a clear path to make measurable impact - Provide day-to-day guidance, workload prioritization, and operational oversight. - Run regular 1:1s, performance reviews, build individual development plans, and hold career development conversations; identify coaching opportunities and training needs. - Foster a culture of ownership, excellence, curiosity, and continuous improvement. What You Bring - 3–6+ years of experience in marketplace operations, event operations, or a related field. - Experience leading, managing, and mentoring a team - Strong project management skills with demonstrated ability to take an ambiguous operational problem from identification through execution and resolution with minimal oversight. - Strong analytical and technical aptitude with experience interpreting operational and conversion data. - Experience working with large datasets, reporting tools, or business intelligence platforms preferred. - Highly organized with strong attention to detail and ability to manage multiple operational workflows simultaneously. - Comfortable working cross-functionally in a fast-paced environment. - Experience in marketplaces, ticketing, events, parking, or e-commerce environments is a plus. - Familiarity with fraud detection, inventory operations, or conversion optimization is preferred. - Familiarity with professional and collegiate sporting event structures, playoff formats, and ticketed event calendars is preferred. What we are offering: - Career game changer – A truly unique experience to work for a fast-growing company in a role with unlimited growth potential. - Excellent benefits - We cover a generous portion of Medical Premiums, 50% of Dental and Vision Premiums, company-sponsored Life Insurance, STD, and AD&D coverage, a 401(k) with match and immediate vesting, and comprehensive leave policies to meet your needs in creating space for life. - Flexible PTO policy and outstanding work/life balance – We value and support each individual team member. - Grubhub weekly lunch stipend for in-office days - Udemy License and Personal Learning Budget – We support the professional and personal growth of our people by providing everyone with learning resources and development opportunities. - Annual parking stipend – Duh. We help people park! - The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere. - Our commitment to allyship has been a central driver of how we Respect Fellow Drivers. You’ll have the opportunity to be part of Employee Resource Groups, access allyship learning resources, and actively contribute to our ongoing effort of making SpotHero inclusive for all. - Employee programs to grow and support our people such as Discovery Days for Product and Engineering, Gearing up for Aspiring Leaders, and Mentorship Program. - Wellness program – a workplace that actively supports your physical and mental wellbeing through ongoing events, initiatives, resources, and thoughtful perks and benefits. - A workplace recognized as CityLights award winner by 1871, 2026 Best Places To Work by BuiltIn, Most Loved Workplace Certified by the Best Practice Institute, and recipient of multiple Comparably awards, including Best Company Culture, Best Company for Women, and Best Company for Diversity. Seeking candidates in: - Chicago, IL - Hybrid work environment Compensation in Illinois: - Depending on your skillset and experience, you can expect your base salary to be between $96,000 - $120,000 as well as a discretionary bonus and leading total rewards package including stock options. At SpotHero, we Respect Fellow Drivers by providing an inclusive interview experience for everyone, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. Please let our team know of your need when you apply or as you begin interviewing with our team. SpotHero is an equal opportunity employer. We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all.PLEASE NOTE: This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the US and not require sponsorship for employment now or in the future.We don’t expect you to check all of the boxes! If you meet a few of them or are interested, still apply! We'd love to meet you + hear how you can help SpotHero drive into the future.

Events Operations Manager Revenue Operations Chicago, IL, United States Position Details Who we are: At SpotHero, we work as a team to empower people to get everywhere, easier! We’re rapidly growing with the mission of bringing the parking industry into the future through technology. Drivers across the nation use the SpotHero mobile app and website to reserve convenient, affordable parking in advance, on-the-go or through their connected cars, and parking operator partners rely on us to help them reach new customers while optimizing their business. We connect the dots with cutting-edge technology, delivering value to both sides of this exciting, evolving marketplace. We’ve been quite busy, take a peek at some of our recent announcements. Events Operations Manager at SpotHero: SpotHero is looking for an Events Operations Manager to lead events operations and oversee the performance and inventory management of event-related parking operations across ticketed and non-ticketed events. This hands-on people manager role leads the events operations team while owning the end-to-end identification, scoping, execution, and outcome tracking of event parking optimization opportunities. The Events Operations Manager sits at the intersection of Operations, Analytics, Sales, Marketing, and Fraud Prevention, ensuring that event demand is effectively captured, monitored, and converted into revenue opportunities. They will play a critical role in maximizing Gross Order Value (GOV) for events while improving event coverage, inventory reliability, and overall marketplace performance. What You’ll Do EVENTS OPERATIONS MANAGEMENT Operations & Monitoring - Monitor and manage event coverage to ensure all relevant events are accurately captured and scheduled within internal systems. - Identify and resolve operational failures related to event ingestion, scheduling, or inventory availability. - Oversee both ticketed and non-ticketed event operations to ensure marketplace readiness and visibility. - Monitor contracted inventory allocations to ensure expected inventory is received and accurately reflected in the platform. Performance & Revenue Optimization - Analyze event conversion trends and performance metrics to maximize event-related GOV. - Monitor event sellout velocity and conversion rates to identify optimization opportunities before and during events. - Scope, lead, and execute optimization projects from identification through completion, including defining success metrics, coordinating cross-functional stakeholders, and documenting outcomes. - Identify missed demand opportunities and action operational inefficiencies impacting conversion performance, looping in Revenue Analytics for deeper reporting needs. Marketplace Integrity - Help identify fraudulent activity, unwanted reseller behavior, and marketplace abuse related to event inventory. - Partner with internal teams to flag suspicious inventory patterns and recommend operational safeguards. Demand Analysis & Supply Strategy - Measure search demand and identify areas where user demand is going uncaptured due to insufficient supply or lack of official parking inventory. - Provide actionable insights and recommendations to Sales and Business Development teams regarding opportunities to secure additional event supply or official partnerships. Cross-Functional Collaboration - Partner with Marketing teams to provide recommendations for event-related SEM keyword targeting and SEO content opportunities. - Product & Tooling Collaboration: - Partner with the Verticals Squad to surface operational pain points, provide structured feedback on existing tools and workflows, and participate in QA testing of new features before release. - Contribute to roadmap prioritization by translating day-to-day operational gaps into clearly defined product needs and use cases. - Serve as a key operational voice in product discussions where event operations tooling is being developed or improved. - Collaborate with Analytics, Sales, and Marketing stakeholders to improve event operations workflows and marketplace performance. - Support ongoing process improvements through operational reporting, tooling enhancements, and scalable workflows. People Management - Hire, onboard, and develop team members, setting clear expectations and a clear path to make measurable impact - Provide day-to-day guidance, workload prioritization, and operational oversight. - Run regular 1:1s, performance reviews, build individual development plans, and hold career development conversations; identify coaching opportunities and training needs. - Foster a culture of ownership, excellence, curiosity, and continuous improvement. What You Bring - 3–6+ years of experience in marketplace operations, event operations, or a related field. - Experience leading, managing, and mentoring a team - Strong project management skills with demonstrated ability to take an ambiguous operational problem from identification through execution and resolution with minimal oversight. - Strong analytical and technical aptitude with experience interpreting operational and conversion data. - Experience working with large datasets, reporting tools, or business intelligence platforms preferred. - Highly organized with strong attention to detail and ability to manage multiple operational workflows simultaneously. - Comfortable working cross-functionally in a fast-paced environment. - Experience in marketplaces, ticketing, events, parking, or e-commerce environments is a plus. - Familiarity with fraud detection, inventory operations, or conversion optimization is preferred. - Familiarity with professional and collegiate sporting event structures, playoff formats, and ticketed event calendars is preferred. What we are offering: - Career game changer – A truly unique experience to work for a fast-growing company in a role with unlimited growth potential. - Excellent benefits - We cover a generous portion of Medical Premiums, 50% of Dental and Vision Premiums, company-sponsored Life Insurance, STD, and AD&D coverage, a 401(k) with match and immediate vesting, and comprehensive leave policies to meet your needs in creating space for life. - Flexible PTO policy and outstanding work/life balance – We value and support each individual team member. - Grubhub weekly lunch stipend for in-office days - Udemy License and Personal Learning Budget – We support the professional and personal growth of our people by providing everyone with learning resources and development opportunities. - Annual parking stipend – Duh. We help people park! - The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere. - Our commitment to allyship has been a central driver of how we Respect Fellow Drivers. You’ll have the opportunity to be part of Employee Resource Groups, access allyship learning resources, and actively contribute to our ongoing effort of making SpotHero inclusive for all. - Employee programs to grow and support our people such as Discovery Days for Product and Engineering, Gearing up for Aspiring Leaders, and Mentorship Program. - Wellness program – a workplace that actively supports your physical and mental wellbeing through ongoing events, initiatives, resources, and thoughtful perks and benefits. - A workplace recognized as CityLights award winner by 1871, 2026 Best Places To Work by BuiltIn, Most Loved Workplace Certified by the Best Practice Institute, and recipient of multiple Comparably awards, including Best Company Culture, Best Company for Women, and Best Company for Diversity. Seeking candidates in: - Chicago, IL - Hybrid work environment Compensation in Illinois: - Depending on your skillset and experience, you can expect your base salary to be between $96,000 - $120,000 as well as a discretionary bonus and leading total rewards package including stock options. At SpotHero, we Respect Fellow Drivers by providing an inclusive interview experience for everyone, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. Please let our team know of your need when you apply or as you begin interviewing with our team. SpotHero is an equal opportunity employer. We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all.PLEASE NOTE: This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the US and not require sponsorship for employment now or in the future.We don’t expect you to check all of the boxes! If you meet a few of them or are interested, still apply! We'd love to meet you + hear how you can help SpotHero drive into the future.

Role Description The Sales Coordinator is highly detail-oriented and operationally driven to support the Regional Growth team and help ensure the accuracy, quality, and operational health of the SpotHero marketplace. This role serves as a key operational partner to the Growth organization and is responsible for maintaining data integrity, supporting pricing accuracy, auditing customer-facing experiences, and driving operational excellence across operator accounts. This is a remote part-time position with 25 hours per week, paid at $20/hour. Seeking candidates in Illinois. - Cleanup and maintain operator contact information, understanding the different roles - Location Contact Functions (LCFs) in Salesforce - Enter new operator location information into the internal onboarding forms - Review and validate external websites and Salesforce to understand accuracy of operator data to make updates and recommendations to the regional growth team where needed - Reach out to existing operators by phone and email to verify information and make recommendations on ways to optimize their portfolio - Audit maps, competitive websites, and operator websites to ensure we have the most up to date location availability and pricing information - Understand competitive rates with internal reporting, websites, and external sources to make optimization recommendations to the growth team - Work with their assigned regions on special projects as needed Qualifications - Demonstrated experience in sales support, customer service, operations, marketplace operations, revenue operations, customer support operations, or a related field - Exceptional attention to detail, problem solving abilities, and organizational skills - Comfortable working in spreadsheets, dashboards, and multiple operational systems simultaneously - Ability to identify patterns, inconsistencies, and operational opportunities within data - Excellent written and verbal communication skills with the ability to communicate and collaborate effectively with internal and external stakeholders - Self-motivated, dependable, and able to manage repetitive, detail-oriented workflows with a high degree of accuracy - Strong process discipline and documentation habits Benefits - A workplace recognized as CityLights award winner by 1871 - 2026 Best Places To Work by BuiltIn - Most Loved Workplace Certified by the Best Practice Institute - Recipient of multiple Comparably awards, including Best Company Culture, Best Company for Women, and Best Company for Diversity Company Description At SpotHero, we work as a team to empower people to get everywhere, easier! We’re rapidly growing with the mission of bringing the parking industry into the future through technology. Drivers across the nation use the SpotHero mobile app and website to reserve convenient, affordable parking in advance, on-the-go or through their connected cars, and parking operator partners rely on us to help them reach new customers while optimizing their business.

Title: Field Operations Specialist - Denver Location: Denver United States Job Description: Position Details Who we are: At SpotHero, we work as a team to empower people to get everywhere, easier! We're rapidly growing with the mission of bringing the parking industry into the future through technology. Drivers across the nation use the SpotHero mobile app and website to reserve convenient, affordable parking in advance, on-the-go or through their connected cars, and parking companies rely on us to help them reach new customers while optimizing their business. We connect the dots with cutting-edge technology, delivering value to both sides of this exciting, evolving marketplace. We've been quite busy, take a peek at some of our recent announcements. Field Operations Specialist at SpotHero: Ensure a world class experience for customers and operators alike by processing feedback, analyzing data, determining trends, and implementing solutions, including new processes. Serve as liaison between Customer Service and Revenue teams in order to optimize field operations. Work towards the goal of eliminating Operator driven issues through technology, process development and tracking. Drive growth on both sides of the marketplace by creating a seamless experience for SpotHero customers and a productive experience for our parking partners. Key Responsibilities: - With the use of data, develop new ways to improve the Customer and Operator experience, and reduce the need for Customers to contact SpotHero to resolve issues. - Work with Revenue teams and develop narratives to be presented to Operator Partners that help them understand the value of investing in making the parking experience better for SpotHero customers. - Process and analyze customer and partner feedback into actionable information to make productive changes that positively influence our customer and operator experience. - Drive process improvement by identifying inefficiencies and implementing workflow enhancements to benefit the company. - Drive product innovation by identifying technical solutions to improve operational inefficiencies. - Effectively communicate solutions to internal stakeholders and Operator partners. - Work with Revenue Growth Managers and Regional Managers and Sales Enablement to coordinate Operator communication to avoid foreseeable issues. - Occasional on-site evaluation of access conditions (PARCS), facility conditions and user-facing information to ensure customer satisfaction. - Occasional need to assist with "in-market" initiatives for collecting strategic and competitive information - Occasional need to work with contractors to coordinate signage installation and ordering, as well as collecting strategic and competitive information - Serve as a resource for given markets for Operator partners when Growth Managers are not available. - Maintain an optimal SIPP level (supply issues per park) and Star Rating through fulfillment of all other responsibilities (including but not limited to recommending facility data updates based on customer feedback). - Secure and safeguard data to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained. Qualifications: - Bachelor's degree preferred or equivalent with 1-3 years experience in customer/client facing positions or support/account management/operations experience - Proven ability to problem solve in a fast-paced, constantly evolving environment - A valid driver's license and access to vehicle Core Competencies: - Action-Oriented - Maintains a sense of urgency to complete a task and seeks information rather than waiting for it. - Analytical - Examines information methodically and in detail to solve problems or complete tasks. - Communication - Communicates effectively and efficiently both verbally and in writing. - Customer-Focused - Maintains committed to the SpotHero persona so marketplace brand is sustained. - Detail Oriented - Pays attention to details and learns to understand causes and not just effects. - Emotional Intelligence - Handles interpersonal relationships with astute awareness. - Independent - Not relying on another's authority. - Problem-Solve - Assesses situations quickly and provides creative solutions for resolution. - Resourceful - The ability to find quick and clever ways to overcome difficulties. - Team Oriented - Works well within and across departments. Tools: G Suite (including My Maps), CRM (Salesforce preferred), BI Tool (Looker preferred) Seeking candidates in: - Denver, Colorado - Remote + onsite visits and travel (15-20% of time) required. What we are offering: - Career game changer - A truly unique experience to work for a fast-growing company in a role with unlimited growth potential. - Excellent benefits - We cover a generous portion of Medical Premiums, 50% of Dental and Vision Premiums, company-sponsored Life Insurance, STD, and AD&D coverage, a 401(k) with match and immediate vesting, and comprehensive leave policies to meet your needs in creating space for life. - Flexible PTO policy and outstanding work/life balance - We value and support each individual team member. - Grubhub weekly lunch stipend for in-office days - Udemy License and Personal Learning Budget - We support the professional and personal growth of our people by providing everyone with learning resources and development opportunities. - Annual parking stipend - Duh. We help people park! - The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere. - Our commitment to allyship has been a central driver of how we Respect Fellow Drivers. You'll have the opportunity to be part of Employee Resource Groups, access allyship learning resources, and actively contribute to our ongoing effort of making SpotHero inclusive for all. - Employee programs to grow and support our people such as Discovery Days for Product and Engineering, Gearing up for Aspiring Leaders, and Mentorship Program. - Wellness program - a workplace that actively supports your physical and mental wellbeing through ongoing events, initiatives, resources, and thoughtful perks and benefits. - A workplace recognized as CityLights award winner by 1871, 2026 Best Places To Work by BuiltIn, Most Loved Workplace Certified by the Best Practice Institute, and recipient of multiple Comparably awards, including Best Company Culture, Best Company for Women, and Best Company for Diversity. Compensation in Colorado: Depending on your skillset and experience, you can expect your base salary to be between $52,000 - $65,000 as well as a discretionary bonus and leading total rewards package. At SpotHero, we Respect Fellow Drivers by providing an inclusive interview experience for everyone, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. Please let our team know of your need when you apply or as you begin interviewing with our team. SpotHero is an equal opportunity employer. We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all. Additionally, because we want to Remember to Signal, if you choose to provide us personal information in connection with a job application, please review our Applicant Privacy Notice which provides details about what information we collect and process about you in order to consider your candidacy. PLEASE NOTE: This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Title: Field Operations Specialist - Dallas Location: Dallas United States Job Description: Position Details Who we are: At SpotHero, we work as a team to empower people to get everywhere, easier! We're rapidly growing with the mission of bringing the parking industry into the future through technology. Drivers across the nation use the SpotHero mobile app and website to reserve convenient, affordable parking in advance, on-the-go or through their connected cars, and parking companies rely on us to help them reach new customers while optimizing their business. We connect the dots with cutting-edge technology, delivering value to both sides of this exciting, evolving marketplace. We've been quite busy, take a peek at some of our recent announcements. Field Operations Specialist at SpotHero: Ensure a world class experience for customers and operators alike by processing feedback, analyzing data, determining trends, and implementing solutions, including new processes. Serve as liaison between Customer Service and Revenue teams in order to optimize field operations. Work towards the goal of eliminating Operator driven issues through technology, process development and tracking. Drive growth on both sides of the marketplace by creating a seamless experience for SpotHero customers and a productive experience for our parking partners. Key Responsibilities: - With the use of data, develop new ways to improve the Customer and Operator experience, and reduce the need for Customers to contact SpotHero to resolve issues. - Work with Revenue teams and develop narratives to be presented to Operator Partners that help them understand the value of investing in making the parking experience better for SpotHero customers. - Process and analyze customer and partner feedback into actionable information to make productive changes that positively influence our customer and operator experience. - Drive process improvement by identifying inefficiencies and implementing workflow enhancements to benefit the company. - Drive product innovation by identifying technical solutions to improve operational inefficiencies. - Effectively communicate solutions to internal stakeholders and Operator partners. - Work with Revenue Growth Managers and Regional Managers and Sales Enablement to coordinate Operator communication to avoid foreseeable issues. - Occasional on-site evaluation of access conditions (PARCS), facility conditions and user-facing information to ensure customer satisfaction. - Occasional need to assist with "in-market" initiatives for collecting strategic and competitive information - Occasional need to work with contractors to coordinate signage installation and ordering, as well as collecting strategic and competitive information - Serve as a resource for given markets for Operator partners when Growth Managers are not available. - Maintain an optimal SIPP level (supply issues per park) and Star Rating through fulfillment of all other responsibilities (including but not limited to recommending facility data updates based on customer feedback). - Secure and safeguard data to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained. Qualifications: - Bachelor's degree preferred or equivalent with 1-3 years experience in customer/client facing positions or support/account management/operations experience - Proven ability to problem solve in a fast-paced, constantly evolving environment - A valid driver's license and access to vehicle Core Competencies: - Action-Oriented - Maintains a sense of urgency to complete a task and seeks information rather than waiting for it. - Analytical - Examines information methodically and in detail to solve problems or complete tasks. - Communication - Communicates effectively and efficiently both verbally and in writing. - Customer-Focused - Maintains committed to the SpotHero persona so marketplace brand is sustained. - Detail Oriented - Pays attention to details and learns to understand causes and not just effects. - Emotional Intelligence - Handles interpersonal relationships with astute awareness. - Independent - Not relying on another's authority. - Problem-Solve - Assesses situations quickly and provides creative solutions for resolution. - Resourceful - The ability to find quick and clever ways to overcome difficulties. - Team Oriented - Works well within and across departments. Tools: G Suite (including My Maps), CRM (Salesforce preferred), BI Tool (Looker preferred) Seeking candidates in: - Dallas, TX - Remote + onsite visits and travel (15-20% of time) required. What we are offering: - Career game changer - A truly unique experience to work for a fast-growing company in a role with unlimited growth potential. - Excellent benefits - We cover a generous portion of Medical Premiums, 50% of Dental and Vision Premiums, company-sponsored Life Insurance, STD, and AD&D coverage, a 401(k) with match and immediate vesting, and comprehensive leave policies to meet your needs in creating space for life. - Flexible PTO policy and outstanding work/life balance - We value and support each individual team member. - Grubhub weekly lunch stipend for in-office days - Udemy License and Personal Learning Budget - We support the professional and personal growth of our people by providing everyone with learning resources and development opportunities. - Annual parking stipend - Duh. We help people park! - The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere. - Our commitment to allyship has been a central driver of how we Respect Fellow Drivers. You'll have the opportunity to be part of Employee Resource Groups, access allyship learning resources, and actively contribute to our ongoing effort of making SpotHero inclusive for all. - Employee programs to grow and support our people such as Discovery Days for Product and Engineering, Gearing up for Aspiring Leaders, and Mentorship Program. - Wellness program - a workplace that actively supports your physical and mental wellbeing through ongoing events, initiatives, resources, and thoughtful perks and benefits. - A workplace recognized as CityLights award winner by 1871, 2026 Best Places To Work by BuiltIn, Most Loved Workplace Certified by the Best Practice Institute, and recipient of multiple Comparably awards, including Best Company Culture, Best Company for Women, and Best Company for Diversity. Compensation in Texas: Depending on your skillset and experience, you can expect your base salary to be between $52,000 - $65,000 as well as a discretionary bonus and leading total rewards package. At SpotHero, we Respect Fellow Drivers by providing an inclusive interview experience for everyone, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. Please let our team know of your need when you apply or as you begin interviewing with our team. SpotHero is an equal opportunity employer. We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all. Additionally, because we want to Remember to Signal, if you choose to provide us personal information in connection with a job application, please review our Applicant Privacy Notice which provides details about what information we collect and process about you in order to consider your candidacy. PLEASE NOTE: This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Title: Field Operations Specialist Location: Dallas, TX Job Description: Who we are: At SpotHero, we work as a team to empower people to get everywhere, easier! We’re rapidly growing with the mission of bringing the parking industry into the future through technology. Drivers across the nation use the SpotHero mobile app and website to reserve convenient, affordable parking in advance, on-the-go or through their connected cars, and parking companies rely on us to help them reach new customers while optimizing their business. We connect the dots with cutting-edge technology, delivering value to both sides of this exciting, evolving marketplace. We’ve been quite busy, take a peek at some of our recent announcements. Field Operations Specialist at SpotHero: Ensure a world class experience for customers and operators alike by processing feedback, analyzing data, determining trends, and implementing solutions, including new processes. Serve as liaison between Customer Service and Revenue teams in order to optimize field operations. Work towards the goal of eliminating Operator driven issues through technology, process development and tracking. Drive growth on both sides of the marketplace by creating a seamless experience for SpotHero customers and a productive experience for our parking partners. Key Responsibilities: - With the use of data, develop new ways to improve the Customer and Operator experience, and reduce the need for Customers to contact SpotHero to resolve issues. - Work with Revenue teams and develop narratives to be presented to Operator Partners that help them understand the value of investing in making the parking experience better for SpotHero customers. - Process and analyze customer and partner feedback into actionable information to make productive changes that positively influence our customer and operator experience. - Drive process improvement by identifying inefficiencies and implementing workflow enhancements to benefit the company. - Drive product innovation by identifying technical solutions to improve operational inefficiencies. - Effectively communicate solutions to internal stakeholders and Operator partners. - Work with Revenue Growth Managers and Regional Managers and Sales Enablement to coordinate Operator communication to avoid foreseeable issues. - Occasional on-site evaluation of access conditions (PARCS), facility conditions and user-facing information to ensure customer satisfaction. - Occasional need to assist with “in-market” initiatives for collecting strategic and competitive information - Occasional need to work with contractors to coordinate signage installation and ordering, as well as collecting strategic and competitive information - Serve as a resource for given markets for Operator partners when Growth Managers are not available. - Maintain an optimal SIPP level (supply issues per park) and Star Rating through fulfillment of all other responsibilities (including but not limited to recommending facility data updates based on customer feedback). - Secure and safeguard data to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained. Qualifications: - Bachelor’s degree preferred or equivalent with 1-3 years experience in customer/client facing positions or support/account management/operations experience - Proven ability to problem solve in a fast-paced, constantly evolving environment - A valid driver’s license and access to vehicle Core Competencies: - Action-Oriented - Maintains a sense of urgency to complete a task and seeks information rather than waiting for it. - Analytical - Examines information methodically and in detail to solve problems or complete tasks. - Communication - Communicates effectively and efficiently both verbally and in writing. - Customer-Focused - Maintains committed to the SpotHero persona so marketplace brand is sustained. - Detail Oriented - Pays attention to details and learns to understand causes and not just effects. - Emotional Intelligence - Handles interpersonal relationships with astute awareness. - Independent - Not relying on another’s authority. - Problem-Solve - Assesses situations quickly and provides creative solutions for resolution. - Resourceful - The ability to find quick and clever ways to overcome difficulties. - Team Oriented - Works well within and across departments. Tools: G Suite (including My Maps), CRM (Salesforce preferred), BI Tool (Looker preferred) Seeking candidates in: - Dallas, TX - Remote + onsite visits and travel (15-20% of time) required. What we are offering: - Career game changer – A truly unique experience to work for a fast-growing company in a role with unlimited growth potential. - Excellent benefits - We cover a generous portion of Medical Premiums, 50% of Dental and Vision Premiums, company-sponsored Life Insurance, STD, and AD&D coverage, a 401(k) with match and immediate vesting, and comprehensive leave policies to meet your needs in creating space for life. - Flexible PTO policy and outstanding work/life balance – We value and support each individual team member. - Grubhub weekly lunch stipend for in-office days - Udemy License and Personal Learning Budget – We support the professional and personal growth of our people by providing everyone with learning resources and development opportunities. - Annual parking stipend – Duh. We help people park! - The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere. - Our commitment to allyship has been a central driver of how we Respect Fellow Drivers. You’ll have the opportunity to be part of Employee Resource Groups, access allyship learning resources, and actively contribute to our ongoing effort of making SpotHero inclusive for all. - Employee programs to grow and support our people such as Discovery Days for Product and Engineering, Gearing up for Aspiring Leaders, and Mentorship Program. - Wellness program – a workplace that actively supports your physical and mental wellbeing through ongoing events, initiatives, resources, and thoughtful perks and benefits. - A workplace recognized as CityLights award winner by 1871, 2026 Best Places To Work by BuiltIn, Most Loved Workplace Certified by the Best Practice Institute, and recipient of multiple Comparably awards, including Best Company Culture, Best Company for Women, and Best Company for Diversity. Compensation in Texas: Depending on your skillset and experience, you can expect your base salary to be between $52,000 - $65,000 as well as a discretionary bonus and leading total rewards package. At SpotHero, we Respect Fellow Drivers by providing an inclusive interview experience for everyone, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. Please let our team know of your need when you apply or as you begin interviewing with our team. SpotHero is an equal opportunity employer. We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all.