• Przetwarzanie standardowych zgłoszeń serwisowych HR i zapewnianie dokładnych oraz terminowych rozwiązań • Utrzymywanie danych HR i wynagrodzeń (np. świadczenia, śledzenie czasu, ubezpieczenia, emerytury) • Obsługa zarządzania dokumentami tam, gdzie nie jest dostępna samodzielna obsługa pracowników • Wsparcie w utrzymaniu SOP, instrukcji roboczych i dokumentacji procesowej • Zapewnienie zgodności z umowami o poziomie usług (SLA), standardami jakości i terminami • Udział w kontrolach danych (np. SAP Payroll Control Centre) i wsparcie w korekcjach danych • Komunikacja z zespołami wewnętrznymi w celu zapewnienia spójnej aplikacji globalnych i lokalnych standardów

Title: Senior HR Business Partner Location: Seattle United States Job Description: The Department of Finance and Administrative Services (FAS) at the City of Seattle is seeking an experienced and collaborative Senior HR Business Partner (Sr. Personnel Specialist) to join our small but mighty HR team. In this role you will provide complex support and guidance to management and employees in the areas of employee relations and labor relations. You will have the opportunity to learn and make a difference immediately. You will help employees going through difficult situations, ensure equity is at the forefront of all you do, and collaborate with our labor partners. ABOUT US: The Department of Finance and Administrative Services (FAS) is often the public's first interaction with the City of Seattle, operating as a customer-focused front door that assists with everything from paying utilities or reporting a pothole to requesting public information or even adopting a new pet. The 500-plus employees of FAS span across 10 divisions and work behind-the-scenes providing critical functions, like managing 120 City facilities-including police and fire stations-overseeing the City's neighborhood customer service centers and Customer Service Bureau and making sure minority-owned businesses can equitably compete for City contracts. No matter the need, FAS is here-at your service. - Work closely with management clientele and external partners to address and resolve human resource matters in the areas of performance management, and employee and labor relations. - Provide guidance to management on sensitive and complex employee relations and disciplinary matters. - Interpret and apply a broad range of employment laws, labor contracts, public personnel administration practices, and labor relations guidelines. - Collaborate with HR team members to align HR strategies with organizational goals and enhance employee experience. - Provide results-oriented resolutions to employee relations matters that focus on those harmed and restoring functional workgroups. Help problem-solve disputes. - Conduct comprehensive and impartial complex workplace investigations including preparing final investigative summary reports. - Provide advice and counsel to management on labor laws and union relations. - Give best practice advice that integrates fairness, equity, compassion and business needs. - Develop and maintain productive relationships with labor unions, advise management on labor relations issues. - Cultivate relationships and with leaders at all levels and employees while consistently delivering exceptional customer service. - Support department goals in promoting diversity and social justice. - Promote continuous improvement by proposing innovative solutions and optimizing HR processes. - Perform back-up duties during staff absences and other duties as assigned. Minimum Qualifications: - A bachelor's degree in social sciences, HR management, public administration, business administration, or a related field AND - Two (2) years of experience working in Human Resources including employee relations and labor relations. OR - Four (4) years of experience working in Human Resources including employee relations and labor relations. OR - A combination of education and/or training and/or experience that provides an equivalent background required to perform this job may be considered, for example an associate degree and three years of experience. WE ARE LOOKING FOR CANDIDATES WHO: - Have relevant field and professional-level employee relations experience in a unionized environment or any equivalent combination of education, experience, and/or skills sufficient to perform the job duties. - Are advanced in interpersonal skills and the ability to work effectively with all members of the department, in a collaborative team environment. - Talented and experienced providing proactive strategic coaching and guidance on employee engagement, issue management, employment laws, and HR policies, and procedures. - Have strong presentation, facilitation, consensus-building and conflict resolution skills. - Have knowledge of employment-related laws, labor contracts and regulations. - Are analytical, great at planning, and excel in problem-solving skills. - Are strong and adaptable communicators. - Have a strong and proven commitment to the principles of equity and social justice. - Can work daily in a fast-paced environment with multiple competing priorities and sensitive situations. - Are proficient in commonly used MS Office applications. Skills & Knowledge: - Successful candidates must demonstrate proven ability to diagnose problems using critical thinking. - Ability to make sound decisions and use good judgment during stressful situations. - Strong writing skills and excellent organizational skills are required. - Exceptional listening skills and ability to relate to, influence and coach employees and managers at all levels of the organization. - Ability to work independently as well as be a collaborative member of our HR team. - Must use discretion, exercise good judgment and maintain confidentiality. Work Environment: This position requires a minimum of three days per week of onsite work. Flexible Work Arrangements and hybrid telework schedules for work conducted in a normal office environment may be considered and will be based on operational needs and consistency with City and departmental policies. This position is classified as a Senior Personnel Specialist. It is Civil Service represented, FLSA non-exempt and is eligible for overtime. The full range for this step-progression position is $47.39 - $55.19 per hour.

Title: Senior HR Shared Services Specialist Location: New York United States Full time Job requisition id 867873 Job Description: At Franklin Templeton, we're advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that's both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs. Come join us in delivering better outcomes for our clients around the world! About the Department The HR Shared Services team at Franklin Templeton delivers exceptional customer service and supports multiple HR functions, including Employee Relations, Talent Acquisition, Talent Management, and Benefits. Our specialists provide Tier I support to employees and leaders across the Americas, helping drive strategic HR initiatives. Team members collaborate closely, sharing expertise and fostering a supportive environment. Joining our team means gaining exposure to diverse HR processes and contributing to a culture focused on growth and continuous improvement. How You Will Add Value - You will assist employees and leaders in a timely manner with questions about benefits, compensation, immigration, leave, and HR policies. - You will support self-service processes in Workday, offering real-time solutions. - You will work with Payroll and other teams to resolve employee inquiries. - You will maintain up-to-date knowledge of HR processes and policies. - You will update Shared Services process documentation. - You will support HR functions with leading projects and administrative tasks. - You will help Talent Acquisition with job postings, interviews, onboarding, and new employee orientation. - You will be the HR point of contact and provide high-touch support to onsite employees, leaders and executives in our NY location. What Will Help You Be Successful in This Role Experience, Education & Certifications - 5-7 years in HR including providing customer service and administrative support - Bachelor's degree or equivalent experience - Foundational HR knowledge or Associate Professional in Human Resources (aPHR) certification Technical Skills - Familiarity with Workday, Microsoft Office, and Service Now case management tools - Strong focus on data integrity and security - Problem-solving and process improvement skills - Ability to interpret data and lead corrections - Multitasking in a fast-paced environment Soft Skills - Excellent listening and consulting with employees through personal and sometimes difficult circumstances - Adaptability to change - Results-driven and solutions-oriented - Relationship-building and sound judgment - Exceptional time management and communication skills Work Schedule & Location - This role follows a hybrid work model based in our New York, NY office - 8:30am - 5:00pm ET - Three days in office, two days remote Franklin Templeton offers employees a competitive and valuable range of total rewards-monetary and non-monetary - designed to support their well-being and recognize their time, talents, and results. Along with base compensation, employees are eligible for an annual discretionary bonus, a 401(k) plan with a generous match, and recognition rewards. We also offer a comprehensive benefits package, which includes a range of competitive healthcare options, insurance, and disability benefits, employee stock investment program, learning resources, career development programs, reimbursement for certain education expenses, paid time off (vacation / holidays / sick / leave / parental & caregiving leave / bereavement / volunteering / floating holidays) and a motivational wellbeing program. We expect the annual salary for this position to range between $68,000.00 - $80,000.00, depending on location and level of relevant experience, plus discretionary bonus. #LI-Hybrid Experience our welcoming culture and reach your professional and personal potential! Our culture is shaped by the variety of perspectives and experiences brought by talent from around the world. Regardless of your interests, lifestyle, or background, there's a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life. By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life's adventures, taking care of your family members, or making a positive impact in your community, we aim to have your needs covered. Learn more about the wide range of benefits we offer at Franklin Templeton. Highlights of our benefits include: - Three weeks paid time off the first year - Medical, dental and vision insurance - 401(k) Retirement Plan with 85% company match on your pre-tax and/or Roth contributions, up to the IRS limits - Employee Stock Investment Program - Tuition Assistance Program - Purchase of company funds with no sales charge - Onsite fitness center and recreation center* - Onsite cafeteria* - Only applicable at certain locations Learn more about the wide range of benefits we offer at Franklin Templeton Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation. If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.

Serve as a trusted advisor on workforce strategy and organizational design, collaborate on recruitment and talent acquisition, and lead culture and engagement initiatives while ensuring compliance and effective employee relations.