Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities — from code and dependencies to containers and cloud. Our mission is to empower every developer to innovate securely in the AI era — boosting productivity while reducing business risk. We’re not your average security company - we build Snyk on One Team, Care Deeply, Customer Centric, and Forward Thinking. It’s how we stay driven, supportive, and always one step ahead as AI reshapes our world. Why this role? As a Senior Technical Success Manager, you will be the strategic heartbeat for our top-tier enterprise customers. You won't just support software adoption; you will architect the vision for how Fortune 100 companies secure their development lifecycles in the AI era. You’ll be the trusted advisor who turns "security" from a blocker into an enabler, guiding engineering leaders through complex DevSecOps transformations. If you are passionate about helping customers navigate change management and unlocking business value through data-driven analysis, this is the perfect opportunity to influence the future of secure development. What You’ll Do: - Orchestrate near, mid, and long-term visions and strategies for enterprise customers, ensuring they realize full value across their Application Security workflows. - Build and foster trusted relationships with leaders within customer engineering and security organizations to drive adoption and retention. - Design and execute customized onboarding programs that help customers achieve their specific security program goals using Snyk’s suite of products. - Advocate internally for customer needs, working proactively with Product, Sales, and Support to influence roadmaps and mitigate risks. - Prepare and facilitate strategic business review meetings (QBRs) using storytelling backed by data to demonstrate ROI and identify expansion opportunities. - Mobilize internal and external resources to remove barriers to adoption and solve complex technical challenges. What You Bring: - 5+ years of experience in a customer-facing technical role, successfully engaging with executives and technologists to solve business problems with advanced technologies. - Experience working closely with highly technical customers within the Enterprise (Fortune 100) space in North America. - Strong working knowledge of Developer or Application Security tools and workflows (e.g., GitHub, Jira, Jenkins, VS Code). - Experience leading technical or engineering programs with a proven record of thought leadership and business case development. - Exceptional communication skills, with the ability to facilitate challenging discussions, handle objections, and influence stakeholders from end-users to executives. - Strong organizational skills and the ability to thrive in a collaborative, fast-paced environment. It’d Be Awesome If You Also… - Have a developer background, coding experience, or deep familiarity with modern DevOps environments. - Possess prior experience in a direct or matrixed role leading technical transformation project teams. - Have a history of problem-solving and innovation in developing technology programs. - Possess a Bachelor’s Degree in computer science, technology, engineering, math, business, or equivalent experience. - Enjoy translating complex technical wins into clear business value—you love a good success story! ​ Annual Base Salary Range: $119,000- 148,750 Target Commission Range: $21,000- 26,250 (at 100% attainment of sales) Snyk is committed to equal pay for equal work and carefully considers a wide range of compensation factors. Actual compensation may vary based on prior experience, skills, location, internal equity, and other job-related factors. Our Total Rewards program includes, but is not limited to 401(k) retirement plan, paid time off, health, dental, and vision insurance. #LI-WR1 We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway! About Snyk Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk. Benefits & Programs - Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role. - Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development - Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers - Health benefits, employee assistance plans, and annual wellness allowance - Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances

• Take ownership of a select group of strategic customer accounts. • Cultivates strong, senior-level relationships within the customer’s organization, including engagement with key stakeholders. • Successfully onboard customers and help them define and achieve their adoption success criteria. • Acts as primary advocate for the customer, ensuring their needs, objectives, and desired outcomes are understood and prioritized. • Develop and maintain a Customer Success Plan for assigned accounts; outlining the customer goals, desired outcomes, and timelines, ensuring customers are receiving consistent experience throughout the entire customer journey. • Serves as a point of escalation for customer issues, coordinating with various internal teams, including technical support, product management, and engineering, to ensure swift and effective resolution. • Capture the capabilities of HPE’s offerings and identify gaps related to customer use cases through a closed loop process for each step of the engagement life cycle. • Drives upsell sales motion in the assigned account base, identifying and closing new expansion opportunities. • Identify Cross-Sell opportunities and collaborate with Sales Specialists to pursue.

• Manage a high-volume portfolio of core accounts, prioritizing effectively to drive retention, satisfaction, and revenue growth • Develop a strong understanding of each client’s business objectives and align Array’s solutions to support those goals • Own the full client lifecycle, including onboarding, deployment, launch, ongoing optimization, renewal, and expansion • Execute a structured engagement model that balances proactive outreach with scalable communication and support • Identify and act on growth opportunities, including upsell and cross-sell motions across Array’s product suite • Resolve or anticipate client issues with a proactive, solutions-oriented approach • Partner with Product, Marketing, and Deployment teams to deliver consistent and repeatable client outcomes • Provide structured client feedback to inform product improvements and roadmap prioritization • Maintain awareness of industry trends, regulatory considerations, and market dynamics relevant to clients • Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought

Title: Customer Engagement Specialist Location: St. Louis, MO, Fenton, MO Remote Job Description: Work Arrangement: Remote (Applicants must reside in the St. Louis area) Fenton, MO Shift: 11:00 AM to 8:00 PM CST Be a part of something bigger at UniGroup At UniGroup, we are more than just a transportation company. We are a cooperative powered by a network of passionate people and renowned brands, including United Van Lines, Mayflower Transit, and UniGroup Logistics. We connect people, businesses, and belongings with care, precision, and innovation. Every move we support is part of someone's story, and we are proud to play a role in making it smoother and more successful. What you will do As a Customer Engagement Specialist, you will be the first point of contact for potential customers who are planning one of life's biggest transitions, a move. Through inbound and outbound calls, you will schedule survey appointments, share key information, and help customers explore the right services for their needs. You will combine empathy, strong communication skills, and efficiency to create a standout experience that sets the tone for everything that follows. In this role, you will: Schedule survey appointments by managing inbound and outbound calls and electronic leads Engage with potential customers, gather move details, and explain service options Provide basic moving quotes and handle stand-alone auto move requests Introduce value-added services and assess customer interest Route inquiries outside the scope of the lead center to the appropriate teams Support the virtual sales team with cubing and estimating Maintain accurate records and meet individual and team performance targets What you bring to the table High school diploma or equivalent and 1 to 2 years of customer service or call center experience A high-energy, customer-first mindset with a desire to solve problems Strong listening and engagement skills with the ability to ask thoughtful questions Comfort working independently and a willingness to grow into new responsibilities An interest in building sales and service skills in a collaborative environment What you will gain We take care of our people so they can take care of our customers. UniGroup offers a robust benefits package designed to support your personal and professional well-being. Health and Wellbeing Medical, dental, and vision coverage Flexible spending accounts Employee assistance program 12-week primary caregiver leave and 4-week secondary caregiver leave Competitive paid time off plus 8 hours of volunteer PTO annually Insurance and Financial Benefits Company-paid life and disability insurance Supplemental life and AD&D insurance options 401k with 3 percent employer match, Tuition reimbursement, Paid holidays Ready to make an impact? This is not just a job. It is a chance to join a team that moves lives and builds careers. If you are looking for a dynamic, people-centered role with growth potential and flexibility, we would love to hear from you. Applicants must be authorized to work in the United States without the need for current or future employer sponsorship.