• Take ownership of a select group of strategic customer accounts. • Cultivates strong, senior-level relationships within the customer’s organization, including engagement with key stakeholders. • Successfully onboard customers and help them define and achieve their adoption success criteria. • Acts as primary advocate for the customer, ensuring their needs, objectives, and desired outcomes are understood and prioritized. • Develop and maintain a Customer Success Plan for assigned accounts; outlining the customer goals, desired outcomes, and timelines, ensuring customers are receiving consistent experience throughout the entire customer journey. • Serves as a point of escalation for customer issues, coordinating with various internal teams, including technical support, product management, and engineering, to ensure swift and effective resolution. • Capture the capabilities of HPE’s offerings and identify gaps related to customer use cases through a closed loop process for each step of the engagement life cycle. • Drives upsell sales motion in the assigned account base, identifying and closing new expansion opportunities. • Identify Cross-Sell opportunities and collaborate with Sales Specialists to pursue.

• Manage a high-volume portfolio of core accounts, prioritizing effectively to drive retention, satisfaction, and revenue growth • Develop a strong understanding of each client’s business objectives and align Array’s solutions to support those goals • Own the full client lifecycle, including onboarding, deployment, launch, ongoing optimization, renewal, and expansion • Execute a structured engagement model that balances proactive outreach with scalable communication and support • Identify and act on growth opportunities, including upsell and cross-sell motions across Array’s product suite • Resolve or anticipate client issues with a proactive, solutions-oriented approach • Partner with Product, Marketing, and Deployment teams to deliver consistent and repeatable client outcomes • Provide structured client feedback to inform product improvements and roadmap prioritization • Maintain awareness of industry trends, regulatory considerations, and market dynamics relevant to clients • Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought

Title: Customer Engagement Specialist Location: St. Louis, MO, Fenton, MO Remote Job Description: Work Arrangement: Remote (Applicants must reside in the St. Louis area) Fenton, MO Shift: 11:00 AM to 8:00 PM CST Be a part of something bigger at UniGroup At UniGroup, we are more than just a transportation company. We are a cooperative powered by a network of passionate people and renowned brands, including United Van Lines, Mayflower Transit, and UniGroup Logistics. We connect people, businesses, and belongings with care, precision, and innovation. Every move we support is part of someone's story, and we are proud to play a role in making it smoother and more successful. What you will do As a Customer Engagement Specialist, you will be the first point of contact for potential customers who are planning one of life's biggest transitions, a move. Through inbound and outbound calls, you will schedule survey appointments, share key information, and help customers explore the right services for their needs. You will combine empathy, strong communication skills, and efficiency to create a standout experience that sets the tone for everything that follows. In this role, you will: Schedule survey appointments by managing inbound and outbound calls and electronic leads Engage with potential customers, gather move details, and explain service options Provide basic moving quotes and handle stand-alone auto move requests Introduce value-added services and assess customer interest Route inquiries outside the scope of the lead center to the appropriate teams Support the virtual sales team with cubing and estimating Maintain accurate records and meet individual and team performance targets What you bring to the table High school diploma or equivalent and 1 to 2 years of customer service or call center experience A high-energy, customer-first mindset with a desire to solve problems Strong listening and engagement skills with the ability to ask thoughtful questions Comfort working independently and a willingness to grow into new responsibilities An interest in building sales and service skills in a collaborative environment What you will gain We take care of our people so they can take care of our customers. UniGroup offers a robust benefits package designed to support your personal and professional well-being. Health and Wellbeing Medical, dental, and vision coverage Flexible spending accounts Employee assistance program 12-week primary caregiver leave and 4-week secondary caregiver leave Competitive paid time off plus 8 hours of volunteer PTO annually Insurance and Financial Benefits Company-paid life and disability insurance Supplemental life and AD&D insurance options 401k with 3 percent employer match, Tuition reimbursement, Paid holidays Ready to make an impact? This is not just a job. It is a chance to join a team that moves lives and builds careers. If you are looking for a dynamic, people-centered role with growth potential and flexibility, we would love to hear from you. Applicants must be authorized to work in the United States without the need for current or future employer sponsorship.

• Lead, hire, and develop a high-performing team of ECSMs, setting clear expectations around account ownership, client outcomes, and revenue growth • Define and operationalize the enterprise client success strategy, including segmentation, engagement models, and success metrics across a portfolio of large-scale accounts • Oversee client health, retention, and expansion across $10M+ ARR relationships, ensuring consistent delivery of value and ROI • Build and maintain executive-level relationships with key clients, acting as an escalation point and strategic advisor for the most critical partnerships • Drive a disciplined approach to identifying and executing growth opportunities, including cross-sell, upsell, and expansion into additional Array products • Partner closely with Product, Engineering, Marketing, Sales, and Deployment teams to align client needs with roadmap priorities and deliver tailored solutions • Establish feedback loops that translate client insights into product and business improvements • Implement scalable processes, tools, and reporting to improve forecasting accuracy, account visibility, and team productivity • Monitor industry trends, regulatory changes, and competitive dynamics to position Array as a trusted partner in financial services and fintech • Instill a culture of proactive problem-solving, accountability, and continuous improvement across the team • Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.