Hourly

• Provide exceptional customer support to payroll clients via phone, email, and chat • Gather, enter, organize, and manage migration and onboarding data accurately • Manage customer accounts and ensure timely onboarding through the customer success program • Maintain detailed and accurate records of customer interactions, delivering data-driven insights to support business decisions • Perform initial troubleshooting and triage of customer issues, escalating complex cases when necessary • Proactively identify and resolve potential customer concerns before they escalate • Develop and maintain expert knowledge of Hourly’s software products, payroll processes, and the insurance industry • Support and process U.S.-based payroll operations with accuracy and attention to compliance requirements • Communicate clearly, professionally, and effectively in both written and spoken English across all customer interactions • Build strong client relationships by delivering a positive, solution-oriented customer experience • Collaborate cross-functionally with internal teams to ensure customer success and satisfaction throughout the client lifecycle

• Review workers’ compensation insurance applications and documentation for accuracey and completion • Efficient and accurate transfer of data into carrier portals and Hourly admin system • Preparation of written communication on underwriting appetite and requirements, proposals, referrals, endorsements and declinations. • Assist with the tracking and communication of submissions and renewals via internal spreadsheets and documentation • Assist with binding of policies, processing of endorsements, along with entry and preparation of new and renewal submissions • Meet with Underwriting team on a regular basis to communicate coverage needs and further understand book of business

As the Core Payroll Platform Product Manager at Hourly, you will own the strategy, architecture, and execution of the foundational systems that power payroll across our platform. This includes the end-to-end payroll engine—earnings calculations, deductions, tax handling, payments infrastructure, and compliance workflows. You will be responsible for building a scalable, reliable, and flexible payroll backbone that supports all current and future products. This role requires deep systems thinking, strong technical fluency, and a high bar for accuracy and compliance, as you will be responsible for the most critical infrastructure in the company. What You’ll Do Product Strategy & Platform Ownership - Define and drive the roadmap for Hourly’s core payroll platform - Build a flexible, extensible payroll architecture that supports multiple products, states, and use cases - Identify opportunities to unify and standardize payroll flows across jurisdictions - Own the long-term scalability, reliability, and performance of the payroll engine Platform Development & Execution - Tax calculation and filings, leveraging industry partners for tax compliance - Payment orchestration (ACH, real-time payments, virtual accounts) - Ledgering and reconciliation - Partner with Engineering to design robust, fault-tolerant systems - Ensure auditability, traceability, and financial accuracy across all payroll operations - Collaborate with banking partners to implement payments at scale, including building and supporting new payment rails such as real-time payments (RTP) **Compliance & Infrastructure - Work closely with Compliance, Legal, and Finance to ensure adherence to federal, state, and local regulations - Design systems that abstract regulatory complexity while maintaining flexibility - Support expansion into new states and jurisdictions - Cross-Functional Leadership - Serve as the central point of alignment between Engineering, Operations, Compliance, and GTM teams - Partner with customer-facing teams to translate platform capabilities into customer value - Support strategic initiatives such as embedded finance and banking integrations Customer & Business Impact - Improve payroll accuracy, reduce processing errors, and eliminate manual reconciliation - Drive automation and operational efficiency across the platform - Enable faster product launches by building reusable platform components

• Translating the CEO’s strategic vision into a structured roadmap and prioritized backlog. • Develop and execute product strategies that align with the company's overall business objectives • Manage the entire product development lifecycle, from ideation to launch • Collect and analyze customer feedback to inform product development decisions • Work closely with cross-functional teams, including engineering, design, sales, and marketing to ensure product success • Collaborate with engineering teams to prioritize product features and drive the product roadmap • Monitor competitive landscape and market trends to inform product decisions • Define and monitor key performance metrics to measure product success

• Landing Pages: Design and build conversion-focused landing pages in Unbounce for paid campaigns, product launches, and partner programs. Produce design variants when requested for testing. • Email Design: Design email templates and campaign-specific layouts in Stripo and Brevo. Build reusable, modular email templates that maintain brand consistency. Ensure responsive rendering across devices and clients. • Sales & Marketing Collateral: Design brochures, one-pagers, sell sheets, and pitch decks for tradeshow distribution, agent recruitment, and partner onboarding. • Digital Advertising: Create ad creatives for LinkedIn, Meta, and Google Display across multiple formats and sizes. Produce variations for testing as directed by the marketing team. • Social Media & Video: Design social media graphics, carousels, and short-form visual content for LinkedIn. Explore AI video tools (Sora, Kling, Runway) for marketing video content. • Tradeshow & Event Materials: Design retractable banners, booth graphics, printed handouts, and digital screen content for 6+ events per year. • Brand Development: Build brand guidelines from scratch for our insurance platform brand and lead a visual refresh of our payroll brand. Define color palettes, type systems, photography/illustration direction, and usage rules. Document everything so the broader team can execute consistently. • Design Systems & Templates: Build and maintain reusable templates (Figma components, Canva templates, Stripo email modules) that the broader team can use to produce on-brand assets at scale. Establish typographic hierarchy, grid-based layouts, and spacing standards that eliminate guesswork. • Quality & Consistency: Set and maintain the visual standard across both brands. Ensure all marketing touchpoints meet brand guidelines for typography, spacing, and layout. Manage and organize design files and asset libraries.

• Agent Recruitment (Paid + Outreach): Run LinkedIn ad campaigns targeting independent insurance agents and brokers to drive agent recruitment for the sales team. Use Clay for personalized 1:1 outreach at scale. Coordinate with sales on targeting, messaging, and lead handoff. Manage the annual paid media budget across LinkedIn and supporting channels. Report on spend, cost per appointed agent, and ROAS weekly. • Agent Activation & Enablement: Build email campaigns and automated nurture sequences in Brevo that help newly appointed agents submit their first policies—for workers’ comp, BOP, cyber, and payroll. Create and distribute content that helps agents sell (product comparison sheets, objection handling, market insights). Coordinate with the designer on agent-facing collateral. • Dormant Agency Re-engagement: Build segmented campaigns targeting lapsed or inactive agencies. Work with sales to identify re-engagement triggers and develop multi-touch sequences (email + LinkedIn + direct outreach) that bring agencies back into the pipeline. • Tradeshow & Event Marketing: Own pre-event promotion, lead capture workflows, and post-event follow-up sequences for 6+ annual tradeshows and industry events. Coordinate with sales on booth messaging and collateral needs. • Analytics & Reporting: Own marketing dashboards tracking the agent funnel: recruitment → appointment → first submission → GWP. Track campaign performance by channel. Set up and maintain UTM structures and attribution. Produce weekly/biweekly reports for leadership and sales. • LinkedIn & Content: Manage LinkedIn presence for both brands, focused on agent-relevant content. Optimize website pages and blog content for search. Maintain the content publishing calendar.

• Prospect and generate pipeline: Drive outbound activity, referrals, events, and partner-sourced leads; maintain a healthy 3–4x pipeline coverage. • Manage the full sales cycle: From first outreach to first payroll run, including discovery, demos, proposal development, and close. • Build referral partnerships: Develop relationships with CPAs, insurance brokers, financial advisors, and banks. • Forecast accurately: Maintain strong CRM hygiene, deal-stage accuracy, and weekly forecasting. • Collaborate cross-functionally: Partner with Customer Success to ensure smooth onboarding and strong early retention. • Provide market feedback: Share insights from the field to inform product, messaging, and go-to-market strategy.

Location: Field-based / Remote (U.S.) Employment Type: W-2, Base Salary + Commission Compensation: $60,000 Base + Commission + Residuals First-Year On-Target Earnings (OTE): $120,000 at plan Why This Is a Strong Opportunity - Build a book of business: Earn upfront commissions and long-term residual income as your client base grows. - Uncapped upside: No commission ceilings — higher performance unlocks higher commission tiers. - Hunter-focused role: High-activity, high-volume sales motion with short sales cycles. - Strong product-market fit: Payroll and Workers’ Comp are mission-critical services for SMBs. - Autonomy with support: You own your pipeline and territory, backed by sales enablement, Customer Success, and modern tools. About Hourly Hourly is a fast-growing fintech company that simplifies payroll and workers’ compensation for small and mid-sized businesses in the U.S. Our platform delivers: - Payroll runs in under 30 seconds - Same-day direct deposit - Seamless payroll + Workers’ Comp integration - Unlimited payroll runs at no extra cost - Elimination of surprise Workers’ Comp audits - 85%+ retention when payroll and WC are sold together Hourly’s product is proven, sticky, and designed for SMBs — making it a strong sell for high-performing sales professionals. The Opportunity As a Territory Sales Manager, you will focus on generating new business by selling Hourly’s payroll and Workers’ Comp solution to small and mid-sized businesses. This is a true hunter role. You will own your territory, generate your own pipeline, close new accounts, and build long-term residual income through consistent performance. What You’ll Do - Prospect and generate pipeline: Drive outbound activity, referrals, events, and partner-sourced leads; maintain a healthy 3–4x pipeline coverage. - Manage the full sales cycle: From first outreach to first payroll run, including discovery, demos, proposal development, and close. - Build referral partnerships: Develop relationships with CPAs, insurance brokers, financial advisors, and banks. - Forecast accurately: Maintain strong CRM hygiene, deal-stage accuracy, and weekly forecasting. - Collaborate cross-functionally: Partner with Customer Success to ensure smooth onboarding and strong early retention. - Provide market feedback: Share insights from the field to inform product, messaging, and go-to-market strategy.

Location: Field-based / Remote (U.S.) Employment Type: W-2, Base Salary + Commission Compensation: $60,000 Base + Commission + Residuals First-Year On-Target Earnings (OTE): $120,000 at plan Why This Is a Strong Opportunity - Build a book of business: Earn upfront commissions and long-term residual income as your client base grows. - Uncapped upside: No commission ceilings — higher performance unlocks higher commission tiers. - Hunter-focused role: High-activity, high-volume sales motion with short sales cycles. - Strong product-market fit: Payroll and Workers’ Comp are mission-critical services for SMBs. - Autonomy with support: You own your pipeline and territory, backed by sales enablement, Customer Success, and modern tools. About Hourly Hourly is a fast-growing fintech company that simplifies payroll and workers’ compensation for small and mid-sized businesses in the U.S. Our platform delivers: - Payroll runs in under 30 seconds - Same-day direct deposit - Seamless payroll + Workers’ Comp integration - Unlimited payroll runs at no extra cost - Elimination of surprise Workers’ Comp audits - 85%+ retention when payroll and WC are sold together Hourly’s product is proven, sticky, and designed for SMBs — making it a strong sell for high-performing sales professionals. The Opportunity As a Territory Sales Manager, you will focus on generating new business by selling Hourly’s payroll and Workers’ Comp solution to small and mid-sized businesses. This is a true hunter role. You will own your territory, generate your own pipeline, close new accounts, and build long-term residual income through consistent performance. What You’ll Do - Prospect and generate pipeline: Drive outbound activity, referrals, events, and partner-sourced leads; maintain a healthy 3–4x pipeline coverage. - Manage the full sales cycle: From first outreach to first payroll run, including discovery, demos, proposal development, and close. - Build referral partnerships: Develop relationships with CPAs, insurance brokers, financial advisors, and banks. - Forecast accurately: Maintain strong CRM hygiene, deal-stage accuracy, and weekly forecasting. - Collaborate cross-functionally: Partner with Customer Success to ensure smooth onboarding and strong early retention. - Provide market feedback: Share insights from the field to inform product, messaging, and go-to-market strategy.

Location: Field-based / Remote (U.S.) Employment Type: W-2, Base Salary + Commission Compensation: $60,000 Base + Commission + Residuals First-Year On-Target Earnings (OTE): $120,000 at plan Why This Is a Strong Opportunity - Build a book of business: Earn upfront commissions and long-term residual income as your client base grows. - Uncapped upside: No commission ceilings — higher performance unlocks higher commission tiers. - Hunter-focused role: High-activity, high-volume sales motion with short sales cycles. - Strong product-market fit: Payroll and Workers’ Comp are mission-critical services for SMBs. - Autonomy with support: You own your pipeline and territory, backed by sales enablement, Customer Success, and modern tools. About Hourly Hourly is a fast-growing fintech company that simplifies payroll and workers’ compensation for small and mid-sized businesses in the U.S. Our platform delivers: - Payroll runs in under 30 seconds - Same-day direct deposit - Seamless payroll + Workers’ Comp integration - Unlimited payroll runs at no extra cost - Elimination of surprise Workers’ Comp audits - 85%+ retention when payroll and WC are sold together Hourly’s product is proven, sticky, and designed for SMBs — making it a strong sell for high-performing sales professionals. The Opportunity As a Territory Sales Manager, you will focus on generating new business by selling Hourly’s payroll and Workers’ Comp solution to small and mid-sized businesses. This is a true hunter role. You will own your territory, generate your own pipeline, close new accounts, and build long-term residual income through consistent performance. What You’ll Do - Prospect and generate pipeline: Drive outbound activity, referrals, events, and partner-sourced leads; maintain a healthy 3–4x pipeline coverage. - Manage the full sales cycle: From first outreach to first payroll run, including discovery, demos, proposal development, and close. - Build referral partnerships: Develop relationships with CPAs, insurance brokers, financial advisors, and banks. - Forecast accurately: Maintain strong CRM hygiene, deal-stage accuracy, and weekly forecasting. - Collaborate cross-functionally: Partner with Customer Success to ensure smooth onboarding and strong early retention. - Provide market feedback: Share insights from the field to inform product, messaging, and go-to-market strategy.